Earth Works Nursery

★★★☆☆
  • 1915 Old Hwy 124

    Russellville, AR 72802

    Map & Directions
  • 479-967-5997

About Earth Works Nursery

Hours
Mon-Fri 8am-4pm

Home & Garden

Home & Garden
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They have a lot more selection than it looks from the road. Once I entered I could not leave. So much to look at. The staff was friendly and offered assistance but wasn't pushy. Looks like I'll be doing a lot of business here.

5
★★★★★

They have a lot more selection than it looks from the road. Once I entered I could not leave. So much to look at. The staff was friendly and offered assistance but wasn't pushy. Looks like I'll be doing a lot of business here.

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I bought an expensive Oakleaf Hydrangea for my mom's birthday at Earthworks nursery. I looked at Wal-Mart and Lowes but they didn't sell them so I went to Earthworks plant nursery to see if they had any. A young lady took me to the area of the nursery where they kept all the hydrangeas. I noticed that quite a few of the hydrangeas were very wilted. The young lady noticed me staring at the wilted ones and said "oh those just need some water". I thought it was odd that a nursery would let anything go long enough without water that it would wilt, but I ended up buying my mother the hydrangea anyway. ( The one I got for her wasn't wilted and appeared fine to me) I brought it home and I had it at my house for a couple of weeks until her birthday. She planted it right away and it was ok at first. The next time I was at her house she showed me where she planted it but we noticed it was beginning to wilt. She thought it needed water (even though we had a hard rain a few days prior) so she watered it. I talked to her on the phone about a week later and asked her how it was doing. She told me the whole plant was wilted and she was pretty sure it was dying.
(She has had lots of experience with hydrangeas for years and she knows how to care for them properly) I told her I would call the nursery (Earthworks) and ask if I could return it with my reciept for another one. I called and I asked for a manager, and the lady I was speaking to told me she was the owner. I VERY NICELY explained to her what happened and asked if we could exchange it. She immediately became very defensive and told me she didn't do exchanges or refunds because once the plant leaves the nursery, it's up to the buyer to take care of it properly, and that my receipt said no refunds/exchanges and that they had a sign up in the store that said no refunds/exchanges.(I never noticed a sign when I was there.) I told her that I was holding my reciept in my hand while talking to her and that my reciept didn't have anything on it about a no refund/exchanges policy. She then said "oh well we starting putting that on the reciepts about a month ago". I VERY NICELY explained to her how disappointed my mom was about the plant dying and how it was an expensive plant. I also explained to her the reason I came to her business was because a dear friend had told me how lovely their plants were and that I came there in good faith that since they were an established business, if anything went wrong with the plant, I assumed they would make it right. Otherwise I would NOT have spent that much money on this plant. I told her there was no need for her to be so defensive with me and was there anything they could do to make it right? She then told me that I could bring the dead plant back to her, with my reciept, and that she would SELL ME ANOTHER ONE AT HALF PRICE because that was the cost she had to pay for the plant when the nursery bought it from the grower. I was shocked but I told her I would let my mom know what she said. I told my mother and she said forget it. We never bothered to return it. We later found out that the reason they had a bunch of wilted hydrangeas was because they had a fungal disease that attacks the roots. It comes from sitting in containers for a long time. I feel like they knew they had a problem with these hydrangeas-- maybe not the day I bought the one for my mom but they had to know when the other ones died, I feel like she should have either given me back my money or given us a newer plant that hadn't been sitting in a pot for a long time. I will never buy anything from Earthworks again, and for that matter I will make sure of the refund/exchange policy at any other place I buy a plant from. I now buy all my plants from Lowes or Wal-Mart, both of which have a one year plant gaurantee.

Update to this review. I NEVER told you that we had the plant for 6 months! I had it at my house for about 3 weeks, still in the pot and it wasn't sitting in a damp area either. My mother planted it and it died within about 5 to 6 weeks! The wilted ones you had there when I bought my mother's plant were wilted *most likely* from the fungal disease that affects the roots of hydrangeas. I did talk to you first (before posting this review) and if you really had wanted my return business you should have either given me a refund or at least store credit.

1
★☆☆☆☆

I bought an expensive Oakleaf Hydrangea for my mom's birthday at Earthworks nursery. I looked at Wal-Mart and Lowes but they didn't sell them so I went to Earthworks plant nursery to see if they had any. A young lady took me to the area of the nursery where they kept all the hydrangeas. I noticed that quite a few of the hydrangeas were very wilted. The young lady noticed me staring at the wilted ones and said "oh those just need some water". I thought it was odd that a nursery would let anything go long enough without water that it would wilt, but I ended up buying my mother the hydrangea anyway. ( The one I got for her wasn't wilted and appeared fine to me) I brought it home and I had it at my house for a couple of weeks until her birthday. She planted it right away and it was ok at first. The next time I was at her house she showed me where she planted it but we noticed it was beginning to wilt. She thought it needed water (even though we had a hard rain a few days prior) so she watered it. I talked to her on the phone about a week later and asked her how it was doing. She told me the whole plant was wilted and she was pretty sure it was dying.
(She has had lots of experience with hydrangeas for years and she knows how to care for them properly) I told her I would call the nursery (Earthworks) and ask if I could return it with my reciept for another one. I called and I asked for a manager, and the lady I was speaking to told me she was the owner. I VERY NICELY explained to her what happened and asked if we could exchange it. She immediately became very defensive and told me she didn't do exchanges or refunds because once the plant leaves the nursery, it's up to the buyer to take care of it properly, and that my receipt said no refunds/exchanges and that they had a sign up in the store that said no refunds/exchanges.(I never noticed a sign when I was there.) I told her that I was holding my reciept in my hand while talking to her and that my reciept didn't have anything on it about a no refund/exchanges policy. She then said "oh well we starting putting that on the reciepts about a month ago". I VERY NICELY explained to her how disappointed my mom was about the plant dying and how it was an expensive plant. I also explained to her the reason I came to her business was because a dear friend had told me how lovely their plants were and that I came there in good faith that since they were an established business, if anything went wrong with the plant, I assumed they would make it right. Otherwise I would NOT have spent that much money on this plant. I told her there was no need for her to be so defensive with me and was there anything they could do to make it right? She then told me that I could bring the dead plant back to her, with my reciept, and that she would SELL ME ANOTHER ONE AT HALF PRICE because that was the cost she had to pay for the plant when the nursery bought it from the grower. I was shocked but I told her I would let my mom know what she said. I told my mother and she said forget it. We never bothered to return it. We later found out that the reason they had a bunch of wilted hydrangeas was because they had a fungal disease that attacks the roots. It comes from sitting in containers for a long time. I feel like they knew they had a problem with these hydrangeas-- maybe not the day I bought the one for my mom but they had to know when the other ones died, I feel like she should have either given me back my money or given us a newer plant that hadn't been sitting in a pot for a long time. I will never buy anything from Earthworks again, and for that matter I will make sure of the refund/exchange policy at any other place I buy a plant from. I now buy all my plants from Lowes or Wal-Mart, both of which have a one year plant gaurantee.

Update to this review. I NEVER told you that we had the plant for 6 months! I had it at my house for about 3 weeks, still in the pot and it wasn't sitting in a damp area either. My mother planted it and it died within about 5 to 6 weeks! The wilted ones you had there when I bought my mother's plant were wilted *most likely* from the fungal disease that affects the roots of hydrangeas. I did talk to you first (before posting this review) and if you really had wanted my return business you should have either given me a refund or at least store credit.

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