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In the air and on the ground, online and on the telephone, our customers have the right to expect ? to demand ? respect, courtesy, fairness and honesty from the airline they have selected for travel. At United, the only acceptable customer experience is one in which you arrive at your intended destination safely, comfortably and on time. When events and obstacles beyond our control, such as severe weather or Air Traffic Control delays, prohibit us from achieving this standard, we strive to minimize customer inconvenience however possible.
"We've flown Midwest Airlines several times out of Des Moines. The service ..."
"We've flown AA many times out of Des Moines, They service a ..."
