Waterloo Water Works

★★☆☆☆

About Waterloo Water Works

1.6667 3
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Every time I have had to deal with the Waterloo Water Works I am treated with a lot of disrespect. It's the same old story about with a Government Job...no accountability for how they treat humans...because they can't get fired for bad social skills.

Horrible place to go as a Customer...always has been-always will be.

1
★☆☆☆☆

Every time I have had to deal with the Waterloo Water Works I am treated with a lot of disrespect. It's the same old story about with a Government Job...no accountability for how they treat humans...because they can't get fired for bad social skills.

Horrible place to go as a Customer...always has been-always will be.

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Horrible customer service! Never have I heard someone tell me that I need to take off work to sign a piece of paper or else they are turning my water off. With no money even owed on the account! That is ridiculous! I sent the agreement signed and "they never received it" So they threaten to turn off my water in 24 hours and then charge me money to get it turned back on. How does this make since - mind you I owe no money on the account!!! I am from Phoenix and have NEVER had any issue like this in my life!

1
★☆☆☆☆

Horrible customer service! Never have I heard someone tell me that I need to take off work to sign a piece of paper or else they are turning my water off. With no money even owed on the account! That is ridiculous! I sent the agreement signed and "they never received it" So they threaten to turn off my water in 24 hours and then charge me money to get it turned back on. How does this make since - mind you I owe no money on the account!!! I am from Phoenix and have NEVER had any issue like this in my life!

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This is a city utility and, like many utilities, a monopoly. If you want running water in your home in Waterloo, you'll be dealing with them.
Fortunately, they're helpful and friendly, and provide good service.

3
★★★☆☆

This is a city utility and, like many utilities, a monopoly. If you want running water in your home in Waterloo, you'll be dealing with them.
Fortunately, they're helpful and friendly, and provide good service.

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