Safelite AutoGlass - East Hartford

★☆☆☆☆
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Map and Directions to Safelite AutoGlass - East Hartford

888-393-1493

125 Burnside Ave

East Hartford, CT

06108-3458

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About Safelite AutoGlass - East Hartford

Hours
Mon-Sat 8am-5am
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I contacted this company through my insurance to replace a cracked windsheid. It started off fine enough - they scheduled me for an appointment at my place of business within two days of my call. I left them my work and cell phone numbers to make sure they could contact me when they got here. I was given a 12-5 p.m. window. So I go out to check on it at 4 to see a note: ""no contact number, call to reschedule."" I call them back and they apologize and set me up for another appointment between 8-12 the following monday (now through no fault of my own I am stuck with a cracked windshield all weekend). I get to work an hour early to make sure I catch them. The technician shows up at 9:30 and starts work. Finishes up at 11. I sign off and am relieved that the experience is over. Until I get on I-91 in Hartford and realize the tech left my hood open, prompting me to pull off during rush hour to close it. This led me to discover that they neglected to replace the top molding on my windshield. So I call, understandably irritated, to shcedule a THIRD appointment, which they can not accomodate until the next day between the hours of 12-5. ""Customer Service"" with this place is an absolute joke. I will never give this place my business again and will strongly encourage everyone I know to avoid this business like the plague.

0
★☆☆☆☆

I contacted this company through my insurance to replace a cracked windsheid. It started off fine enough - they scheduled me for an appointment at my place of business within two days of my call. I left them my work and cell phone numbers to make sure they could contact me when they got here. I was given a 12-5 p.m. window. So I go out to check on it at 4 to see a note: ""no contact number, call to reschedule."" I call them back and they apologize and set me up for another appointment between 8-12 the following monday (now through no fault of my own I am stuck with a cracked windshield all weekend). I get to work an hour early to make sure I catch them. The technician shows up at 9:30 and starts work. Finishes up at 11. I sign off and am relieved that the experience is over. Until I get on I-91 in Hartford and realize the tech left my hood open, prompting me to pull off during rush hour to close it. This led me to discover that they neglected to replace the top molding on my windshield. So I call, understandably irritated, to shcedule a THIRD appointment, which they can not accomodate until the next day between the hours of 12-5. ""Customer Service"" with this place is an absolute joke. I will never give this place my business again and will strongly encourage everyone I know to avoid this business like the plague.

Pros: my car didn't explode

Cons: everything else

Message from Safelite AutoGlass - East Hartford

Safelite AutoGlass® was founded in 1947. Throughout our more than 65 years of service, our company has grown from a single store in Wichita, Kansas, to a national auto glass provider, serving more than 4 million customers per year. Your windshield is a critical part of your vehicle's safety system, protecting you in the event of a collision or rollover and aiding in proper airbag deployment. So, you should take care in who you trust to repair or replace it. When you choose Safelite® - America's largest auto glass specialist - you get the reliability of the Safelite Advantage™, which means: Always being there Knowing who to expect The best replacement technology The strongest repairs The industry's only nationwide lifetime guarantee.. Auto Glass Auto Glass Installation & Repair National Lifetime Warranty Vehicle Glass Repair & Replacement Windshield Chip Repair Windshield Crack Repairs Windshield Repair Windshield Wiper Replacement Free Estimates Insurance Paperwork & Processing Same-Day Service Car Glass Truck Glass Van Glass Windshields Door Glass Car Door Glass Car Glass Since 1947 (65+ years) Originated with a single store in Wichita,Kansas More than 4 million customers served annually More than 10,000 associates More than 5,000 MobileGlassShops

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