Soot Kaput

★★★★☆

About Soot Kaput

Home Construction & Remodeling

Home Construction & Remodeling
More choices in New Britain:
Resultset_next

Ales Roofing & Caulking Contrs

406 Farmington Ave Farmington, AR

Resultset_next

Joseph Dess Roofing

430 Fern Hill Rd Bristol, CT

4.0 3
Hi! Sign in to let us know how Soot Kaput was?
Write a Review
.

I was referred to Soot Kaput by my Oil Co to get my chimney cleaned. Our first conversation was 2 weeks before storm Alfred, he took my name and number and told me he was going to call the following week to set up an appt. He never called.

3
★★★★★

I was referred to Soot Kaput by my Oil Co to get my chimney cleaned. Our first conversation was 2 weeks before storm Alfred, he took my name and number and told me he was going to call the following week to set up an appt. He never called.

.

Well, after reading the above review, I had mixed emotions concerning a reply. I felt the dent to the 'ol ego, and of course worried about "how will this make me look !!?", and resultant negative effects to my wallet as people could be turned away. Facts are..............She is correct.
I did have extenuating circumstances at the time, but I will not get into "the dog ate my homework" excuses that you often hear in response to your lack of action or courtesy.
And that is what this boils down to.
I was discourteous to this potential customer (that did trust me) and SHOULD have considered her and my promise to her, and did not.
She is a nice person, and gave me a second chance which I should have taken more seriously. She was polite to me and I am sorry for the incident. I wish her well.
All I can say is, I will do better.
Times have, and will happen where I have poor judgement and make mistakes.
I have been in business for 24 years, and prided my self on my integrity and good reputation.
It only takes one time to loose that.
Rex Lawler, owner, Soot Kaput.

2
★★★★★

Well, after reading the above review, I had mixed emotions concerning a reply. I felt the dent to the 'ol ego, and of course worried about "how will this make me look !!?", and resultant negative effects to my wallet as people could be turned away. Facts are..............She is correct.
I did have extenuating circumstances at the time, but I will not get into "the dog ate my homework" excuses that you often hear in response to your lack of action or courtesy.
And that is what this boils down to.
I was discourteous to this potential customer (that did trust me) and SHOULD have considered her and my promise to her, and did not.
She is a nice person, and gave me a second chance which I should have taken more seriously. She was polite to me and I am sorry for the incident. I wish her well.
All I can say is, I will do better.
Times have, and will happen where I have poor judgement and make mistakes.
I have been in business for 24 years, and prided my self on my integrity and good reputation.
It only takes one time to loose that.
Rex Lawler, owner, Soot Kaput.

.

I wish that I could tell you how their work was but they never showed up. I found them through ServiceMagic and Rex called me two days later to schedule an appointment. He gave me an office number and a cell number and we scheduled an appointment. He never showed up and he didn't return my call until 3 days later after I had spoken to his office. He apoligized and we scheduled another appointment at this point I asked him to please call me if he couldn't show up. He said he would. Again, he never showed up with no call from him or his office. Don't waste your time with this company!

0
★☆☆☆☆

I wish that I could tell you how their work was but they never showed up. I found them through ServiceMagic and Rex called me two days later to schedule an appointment. He gave me an office number and a cell number and we scheduled an appointment. He never showed up and he didn't return my call until 3 days later after I had spoken to his office. He apoligized and we scheduled another appointment at this point I asked him to please call me if he couldn't show up. He said he would. Again, he never showed up with no call from him or his office. Don't waste your time with this company!

Wait, you're the expert.

If you've been to or used Soot Kaput, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review