Imagination Stations

★☆☆☆☆

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My experience with Imagination Stations was less than perfect to say the least. I originally booked my 1 year olds bday party over the phone according to the information from their website because I live out of state. Their website boast that they offer a seperate room with play equipment appropriate for toddlers and smaller children so I pay the "non refundable" deposit. I visit the facility about 3 1/2wks before the scheduled party and notice that the building was extremely hot and no seperate play area for the toddlers. Granted it was a hot day outside but it was actually cooler outside in the middle of the summer. Just walking through the building I began sweating. I questioned the heat situation and was told "oh no its not normally this hot in here. Its just we dont have the air on today because there is not a party going on" I again asked, so it wont be this hot the day of my party? "OH NO. It's usually too cold in here. It gets really cold." I called and spoke to the manager a few days later that also assured me the building would not be hot. I questioned the seperate play area for the toddlers that wasnt there and was told oh well we have not had that since we moved here, that was the other owner. When I told her that it is still posted on their website and thats what I booked and paid the party by I was again told well we dont have that and it is a non refundable deposit so I know the owner wont refund it for you but u can cancel and see if he will. I kept the party date with hesitation.
PARTY DAY- 1st thing building HOT 84 degrees inside! Sweat pouring off of me, kids and guest.
2nd thing only 3 bouncy houses in operation. Listed 4 on website and 4 was up on my tour (was told would be getting a free pic cd for that).
3rd thing food ordered was 20 min late. Spoke with manager who had owner come by. while starting to tell owner concerns he inerrupted and said "well what r u trying to say? I mean we've had 10 parties today and why are u the only one complaining? You can get a lawyer or whatever but there's nothing we can do. The air just went out this morning and they tried to fix it but said it cant get any cooler because it's so hot outside. I can give you $10 off but that's it. We cant control the heat and we cant control the food being late." Then he returned and said well were gonna give you a free pic cd. WHAT? u mean the same pic cd we were going to get anyway for only having 3 bouncy houses up? Whatever. We finished, ate, paid and got out of that hot box!

1
★☆☆☆☆

My experience with Imagination Stations was less than perfect to say the least. I originally booked my 1 year olds bday party over the phone according to the information from their website because I live out of state. Their website boast that they offer a seperate room with play equipment appropriate for toddlers and smaller children so I pay the "non refundable" deposit. I visit the facility about 3 1/2wks before the scheduled party and notice that the building was extremely hot and no seperate play area for the toddlers. Granted it was a hot day outside but it was actually cooler outside in the middle of the summer. Just walking through the building I began sweating. I questioned the heat situation and was told "oh no its not normally this hot in here. Its just we dont have the air on today because there is not a party going on" I again asked, so it wont be this hot the day of my party? "OH NO. It's usually too cold in here. It gets really cold." I called and spoke to the manager a few days later that also assured me the building would not be hot. I questioned the seperate play area for the toddlers that wasnt there and was told oh well we have not had that since we moved here, that was the other owner. When I told her that it is still posted on their website and thats what I booked and paid the party by I was again told well we dont have that and it is a non refundable deposit so I know the owner wont refund it for you but u can cancel and see if he will. I kept the party date with hesitation.
PARTY DAY- 1st thing building HOT 84 degrees inside! Sweat pouring off of me, kids and guest.
2nd thing only 3 bouncy houses in operation. Listed 4 on website and 4 was up on my tour (was told would be getting a free pic cd for that).
3rd thing food ordered was 20 min late. Spoke with manager who had owner come by. while starting to tell owner concerns he inerrupted and said "well what r u trying to say? I mean we've had 10 parties today and why are u the only one complaining? You can get a lawyer or whatever but there's nothing we can do. The air just went out this morning and they tried to fix it but said it cant get any cooler because it's so hot outside. I can give you $10 off but that's it. We cant control the heat and we cant control the food being late." Then he returned and said well were gonna give you a free pic cd. WHAT? u mean the same pic cd we were going to get anyway for only having 3 bouncy houses up? Whatever. We finished, ate, paid and got out of that hot box!

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