Spine Institute

★☆☆☆☆
  • 210 E Gray St Ste 900

    Louisville, KY 40202

    Map & Directions
  • 502-584-7525

About Spine Institute

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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I left work early so my pay was docked. I sat in the waiting room for 2 hours, then the exam room for another hour. I was told tests would be ordered to be done at the hospital and I would be called with the appointment time. I called back 3 times over the next two weeks and still no appointment had been made. I went for a follow up visit and had the same wait time. The doctor saw me for about 2 minutes, wrote a prescription and charged me $70.00 for the follow up visit after my insurance had already paid $300.00 for the initial visit. They were not willing to work with me on the billing either. I wish I made $35.00 per minute of my time.

0
★☆☆☆☆

I left work early so my pay was docked. I sat in the waiting room for 2 hours, then the exam room for another hour. I was told tests would be ordered to be done at the hospital and I would be called with the appointment time. I called back 3 times over the next two weeks and still no appointment had been made. I went for a follow up visit and had the same wait time. The doctor saw me for about 2 minutes, wrote a prescription and charged me $70.00 for the follow up visit after my insurance had already paid $300.00 for the initial visit. They were not willing to work with me on the billing either. I wish I made $35.00 per minute of my time.

Cons: Slow, rude, expensive

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This establishment exemplifies why many of us loathe to seek medical advice. I have experienced back pain for over 20 years (since around age 15), and finally decided to seek some advice. I was told several times that I exagerated a previous diagnosis. The physician rushed me out and belittled me whenever I asked questions. I was told to "live with it." The staff (except those at reception) were rude -- no knocking on doors, turning backs while I was talking, moving computer monitors so I could not see my x-rays, etc. I will never set foot in this establishment again.

0
★☆☆☆☆

This establishment exemplifies why many of us loathe to seek medical advice. I have experienced back pain for over 20 years (since around age 15), and finally decided to seek some advice. I was told several times that I exagerated a previous diagnosis. The physician rushed me out and belittled me whenever I asked questions. I was told to "live with it." The staff (except those at reception) were rude -- no knocking on doors, turning backs while I was talking, moving computer monitors so I could not see my x-rays, etc. I will never set foot in this establishment again.

Cons: Poor customer service; egos galore!

 

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