Marcello's Italian Cuisine
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Map & Directions
4 N Ponderosa Rd
Sunriver, OR 97707
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541-593-8300
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About Marcello's Italian Cuisine
- Categories
- Hours
- Sun 5pm-9pm, Mon-Sat 4pm-9pm
Food was mediocre at best. Service was poor and portions were skimpy. The experience was disappointing from the very beginning when we had to wait for our table (with reservations) to the extended wait for our drinks, second requests to the waitress and more waiting for our meals. The "salad" was a bowl of greens with croutons - no tomatoes, carrots, nothing. All the other rave reviews had my expectations high; the experience was a let down.
1
Food was mediocre at best. Service was poor and portions were skimpy. The experience was disappointing from the very beginning when we had to wait for our table (with reservations) to the extended wait for our drinks, second requests to the waitress and more waiting for our meals. The "salad" was a bowl of greens with croutons - no tomatoes, carrots, nothing. All the other rave reviews had my expectations high; the experience was a let down.
Business Response:
I'm so sorry you did not enjoy your Marcello's experience. I apologize for your wait. We must have been very busy for there to be a delay. We do our best to have reserved tables ready before the guests arrive, but sometimes customers already seated in that section stay much longer than anticipated. When this is the case, we do our best to make up for the situation by offering an appetizer on the house while you wait, or some similar accommodation. As for the salad, the salad you describe is our house side salad that can be added to an entree for just $2. It is described on our menu as such. We have many more deluxe salads available at an additional charge.Our family was pleasantly surprised by the quality of food at Marcello's. The restaurant was very clean, the service great, and the food as good as you'll find anywhere. The prices were a little on the high side, but still found it very enjoyable.
4
Our family was pleasantly surprised by the quality of food at Marcello's. The restaurant was very clean, the service great, and the food as good as you'll find anywhere. The prices were a little on the high side, but still found it very enjoyable.
Business Response:
I'm glad you enjoyed your dinner. We think our prices are in keeping with other restaurants in our area, and much lower in many cases. We use the highest quality, freshest ingredients possible, which, in our remote area, can raise our costs considerably. We try our best not to pass too much of our costs onto our customers.Great place, great food and great service. I love coming here for a bit of pampering after a busy day at the mountain. I love the fireplace there. Although it is gas - it looks very natural and beautiful. Great wines, too.
4Great place, great food and great service. I love coming here for a bit of pampering after a busy day at the mountain. I love the fireplace there. Although it is gas - it looks very natural and beautiful. Great wines, too.
Business Response:
Thank you!I really like the pasta here- I also like dining by the fireplace and they have an extensive wine selection. The bar is nice and it is a place we often choose to go to for special occasions, it is priced good.
4
I really like the pasta here- I also like dining by the fireplace and they have an extensive wine selection. The bar is nice and it is a place we often choose to go to for special occasions, it is priced good.
