Toria's Housekeeping

★★★★☆
Trusted maid service in Portland for over 10 years, keeping your house clean, with the highest quality
  • 4120 SE International Way Ste A202

    Milwaukie, OR 97222

    Cross street: Off HWY 224 and 37

    Map & Directions
  • 503-486-8264

About Toria's Housekeeping

Hours
Mon-Fri 8AM -4:30PM

Personal Services

Personal Services
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.

Toria's is the right housekeeping service for us. Kelly sent us an excellent housekeeper, Annika. She is punctual, reliable, and does a thorough job. Because we travel we needed a service that would allow for flexibility in the

3
★★★★★

Toria's is the right housekeeping service for us. Kelly sent us an excellent housekeeper, Annika. She is punctual, reliable, and does a thorough job. Because we travel we needed a service that would allow for flexibility in the

.

I contacted Toria's to get service for my Pastor and his wife who were relocating to a new church out of state. I called on Monday morning and Toria's immediately went to work. They were able to schedule a housekeeper the next day that

3
★★★★★

I contacted Toria's to get service for my Pastor and his wife who were relocating to a new church out of state. I called on Monday morning and Toria's immediately went to work. They were able to schedule a housekeeper the next day that

.

We have used Toria's Housekeeping service for over a decade and have always had professional, prompt, courteous service. I would recommend their service to anyone seeking these services. Kelly, the owner, is friendly and efficient and always helpful if an issue comes up. Billing is easy and always accurate.

2
★★★★★

We have used Toria's Housekeeping service for over a decade and have always had professional, prompt, courteous service. I would recommend their service to anyone seeking these services. Kelly, the owner, is friendly and efficient and always helpful if an issue comes up. Billing is easy and always accurate.

.

We have been using Toria's for several years and Kelly the owner has been professional and her focus has always been client satisfaction. Toria's introduced us to our current housekeeper who is exceptional. She is reliable, trustworthy, a conscientious and meticulous cleaner and always goes above and beyond whatever we ask. We have a large home with two busy boys and two cats. She keeps everything immaculate and we are very particular. We feel so fortunate to have found such a special person and we thank Kelly at Toria's for that!

2
★★★★★

We have been using Toria's for several years and Kelly the owner has been professional and her focus has always been client satisfaction. Toria's introduced us to our current housekeeper who is exceptional. She is reliable, trustworthy, a conscientious and meticulous cleaner and always goes above and beyond whatever we ask. We have a large home with two busy boys and two cats. She keeps everything immaculate and we are very particular. We feel so fortunate to have found such a special person and we thank Kelly at Toria's for that!

.

I was stunned to read the negative review about Toria's Housekeeping service. I have been using Toria's service off and on for the last 5 years and have had excellent results. From the first appointment I received Toria's informational packet from
Kelly as well as a confirmation call from the housekeeper the night prior to my service.The housekeeper did an awesome job and accomplished as much as possible on my priority list.
The day after my service Kelly called me for feedback and said she truly values her clients feedback.
Every time I have used Toria's referral agency I have had the same awesome experience. I have also referred several of my friends to Toria's with the same results ... a quality housekeeping referral service and a clean beautiful home!
I have also used Merry maids and was very disappointed.
Best of luck to the customers that do not see the qualities of Toria's1) Lowest prices in Portland2)Professsional cleaning and attitude3) Excellent follow up from Kelly.
Thank you for your excellent service Kelly ...don't let one bad apple spoil the whole bunch!
Paula Allen

2
★★★★★

I was stunned to read the negative review about Toria's Housekeeping service. I have been using Toria's service off and on for the last 5 years and have had excellent results. From the first appointment I received Toria's informational packet from
Kelly as well as a confirmation call from the housekeeper the night prior to my service.The housekeeper did an awesome job and accomplished as much as possible on my priority list.
The day after my service Kelly called me for feedback and said she truly values her clients feedback.
Every time I have used Toria's referral agency I have had the same awesome experience. I have also referred several of my friends to Toria's with the same results ... a quality housekeeping referral service and a clean beautiful home!
I have also used Merry maids and was very disappointed.
Best of luck to the customers that do not see the qualities of Toria's1) Lowest prices in Portland2)Professsional cleaning and attitude3) Excellent follow up from Kelly.
Thank you for your excellent service Kelly ...don't let one bad apple spoil the whole bunch!
Paula Allen

.

I have been using this agency for the last 7 years, twice a month, with the same cleaner since the beginning. She has the keys to my house, and is absolutely honest and reliable. What is most important to me, she gets along very well with my animals and never complains about cat hair all over the place (not even in shedding season). Okay, she may occasionally miss dusting a picture frame, but she'll get it the next time around. Once (!) she was ill, and Toria's sent an excellent replacement; she finished 1/2 hr. early, and came to ask me what extra work I wanted her to do for that half-hour. I've been using independent cleaners and housekeeping services for 35 years, and have discovered that nobody's perfect, because everybody in the world has her/his own way of cleaning house. Okay, if I had done it myself, it might have been perfect. However, the bottom line is that for the last seven years, I've had a clean, neat, and welcoming house after Toria's visits--without having to do it myself.

2
★★★★☆

I have been using this agency for the last 7 years, twice a month, with the same cleaner since the beginning. She has the keys to my house, and is absolutely honest and reliable. What is most important to me, she gets along very well with my animals and never complains about cat hair all over the place (not even in shedding season). Okay, she may occasionally miss dusting a picture frame, but she'll get it the next time around. Once (!) she was ill, and Toria's sent an excellent replacement; she finished 1/2 hr. early, and came to ask me what extra work I wanted her to do for that half-hour. I've been using independent cleaners and housekeeping services for 35 years, and have discovered that nobody's perfect, because everybody in the world has her/his own way of cleaning house. Okay, if I had done it myself, it might have been perfect. However, the bottom line is that for the last seven years, I've had a clean, neat, and welcoming house after Toria's visits--without having to do it myself.

.

Toria's boasts about how they follow your prioritized list, and call after your first cleaning to make sure you are satisfied. Neither of these things happened when I used their service. The website states that Toria's is Licensed, Bonded, and Insured, but does not make it clear that the housekeeper that they will send is not an employee of Toria's, and may or may not be licensed, bonded, or insured on their own.

After 10 days I contacted Kelly, the president, to let her know what I thought of my initial cleaning, because I had not been contacted by them prior. I let her know that the housekeeper was over 10min late, and didn't offer to make up the time at the end. They also did not follow my prioritized list. While the housekeeper they sent was nice and polite, and worked hard, some of the tasks they performed were not up to my standards. ie: missing entire furniture items when dusting, and not cleaning the front of the refrigerator door, when cleaning the kitchen.

Within a few hours of receiving my feedback, Kelly herself returned my call. She thanked me for my feedback and let me know that she would make sure that the housekeeper got the information. She then went on to tell me that the day that I had scheduled my cleaning a packet went out in the mail outlining what to expect, and explaining the relationship between Toria's and the housekeepers they refer. She also stated that someone from Toria's called the number they had on file two days after my cleaning to make sure I was satisfied. I never received a welcome packet, and there was no evidence of a missed call nor voice mail on my phone the day that she stated someone had tried to reach me.

At the end of our phone call Kelly said that she would send out the welcome packet so I had the information. I received it in the mail the next day... Enclosed was a handwritten note from Kelly, again explaining that this information was sent out prior to my cleaning, and I should have had it all..

In summary: Housekeepers are inexperienced ( according to Toria's welcome packet they only stay in the business a few months ), but are friendly and hardworking. I was thanked for my feedback, but nothing was done to make sure I would remain a customer, or that I would use their service again. Note: The day after the cleaning I had to re-clean the hardwoods, and re-dust the living room and master bedroom. A simple: " Hey, next time, I will send someone out that has been with us a while, to make sure things get done right..." At least they would have gotten another 75 bucks out of me if nothing else.

Based on my experience thus far I probably will not use them again.

0
★☆☆☆☆

Toria's boasts about how they follow your prioritized list, and call after your first cleaning to make sure you are satisfied. Neither of these things happened when I used their service. The website states that Toria's is Licensed, Bonded, and Insured, but does not make it clear that the housekeeper that they will send is not an employee of Toria's, and may or may not be licensed, bonded, or insured on their own.

After 10 days I contacted Kelly, the president, to let her know what I thought of my initial cleaning, because I had not been contacted by them prior. I let her know that the housekeeper was over 10min late, and didn't offer to make up the time at the end. They also did not follow my prioritized list. While the housekeeper they sent was nice and polite, and worked hard, some of the tasks they performed were not up to my standards. ie: missing entire furniture items when dusting, and not cleaning the front of the refrigerator door, when cleaning the kitchen.

Within a few hours of receiving my feedback, Kelly herself returned my call. She thanked me for my feedback and let me know that she would make sure that the housekeeper got the information. She then went on to tell me that the day that I had scheduled my cleaning a packet went out in the mail outlining what to expect, and explaining the relationship between Toria's and the housekeepers they refer. She also stated that someone from Toria's called the number they had on file two days after my cleaning to make sure I was satisfied. I never received a welcome packet, and there was no evidence of a missed call nor voice mail on my phone the day that she stated someone had tried to reach me.

At the end of our phone call Kelly said that she would send out the welcome packet so I had the information. I received it in the mail the next day... Enclosed was a handwritten note from Kelly, again explaining that this information was sent out prior to my cleaning, and I should have had it all..

In summary: Housekeepers are inexperienced ( according to Toria's welcome packet they only stay in the business a few months ), but are friendly and hardworking. I was thanked for my feedback, but nothing was done to make sure I would remain a customer, or that I would use their service again. Note: The day after the cleaning I had to re-clean the hardwoods, and re-dust the living room and master bedroom. A simple: " Hey, next time, I will send someone out that has been with us a while, to make sure things get done right..." At least they would have gotten another 75 bucks out of me if nothing else.

Based on my experience thus far I probably will not use them again.

.

We hired Toria's to clean our house a couple months ago and they have been great! They always come on time and leave the house perfectly clean. Very recommended!!!

2
★★★★★

We hired Toria's to clean our house a couple months ago and they have been great! They always come on time and leave the house perfectly clean. Very recommended!!!

.

I learned about Toria's originally from a friend who raved about them because they follow your list, not their's! They will do whatever it is you want them to do, within their scope of expertise and with a smile too! They love your pets and children, too. And they're more affordable too.

5
★★★★★

I learned about Toria's originally from a friend who raved about them because they follow your list, not their's! They will do whatever it is you want them to do, within their scope of expertise and with a smile too! They love your pets and children, too. And they're more affordable too.

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.

As the President of Toria's I'm always concerned when we receive ratings other that outstanding. Therefore I've personally reviewed our records (we keep records of every service performed by every housekeeper to every client we have ever served) and believe that the two ratings by "hood888" and "earing" above are fake - i.e. they were posted by competitors.

If these were clients and had complaints they would have instead posted accolades about how quickly we responded and resolved them. That's what we do - if there is a problem with the service received, we voluntarily do everything in our power to make our clients happy.

So here's a challenge. If I'm wrong, and the complaints were valid two things -
1. I'd like an explanation about why the clients didn't report their complaints to Toria's
2. I'll report in writing the answer and what action Toria's took to resolve the problem(s)
/s/ Art Weatherford

2
★★★★★

As the President of Toria's I'm always concerned when we receive ratings other that outstanding. Therefore I've personally reviewed our records (we keep records of every service performed by every housekeeper to every client we have ever served) and believe that the two ratings by "hood888" and "earing" above are fake - i.e. they were posted by competitors.

If these were clients and had complaints they would have instead posted accolades about how quickly we responded and resolved them. That's what we do - if there is a problem with the service received, we voluntarily do everything in our power to make our clients happy.

So here's a challenge. If I'm wrong, and the complaints were valid two things -
1. I'd like an explanation about why the clients didn't report their complaints to Toria's
2. I'll report in writing the answer and what action Toria's took to resolve the problem(s)
/s/ Art Weatherford

.

I called Toria's after my beloved last housekeeper quit. They sent someone out the same week. The housekeeper they sent informed me she had not cleaned before. She was at my house for 5 hours and could not manage to finish 2000 square feet(3 beds, 2 baths), and what she did clean do was awful, Streaks etc, It was so bad that I felt compelled to write this review. I called Kelly the manager and she totally brushed me off and seemed like she could not wait to get off the phone. I am very suspicious that the girl didn't clean anything at all and just sat around watching TV in my house or doing who knows what else. Kelly took no responsibility whatsoever. Do NOT use Toria's.

0
★☆☆☆☆

I called Toria's after my beloved last housekeeper quit. They sent someone out the same week. The housekeeper they sent informed me she had not cleaned before. She was at my house for 5 hours and could not manage to finish 2000 square feet(3 beds, 2 baths), and what she did clean do was awful, Streaks etc, It was so bad that I felt compelled to write this review. I called Kelly the manager and she totally brushed me off and seemed like she could not wait to get off the phone. I am very suspicious that the girl didn't clean anything at all and just sat around watching TV in my house or doing who knows what else. Kelly took no responsibility whatsoever. Do NOT use Toria's.

.

I'm so sad to report a very negative experience with Toria's housekeeping. I paid 2 professional cleaners $159 for 8 hours of housecleaning and they only cleaned 3 rooms....and those rooms weren't even cleaned well (mirrors streaked, garbage cans not emptied). I asked that the cleaners start with the most used rooms (kitchen and den), but they didn't even vacuum, dust or clean the countertops....in fact, they didn't do anything in my stated priority rooms. When I tried to contact Kelly the owner, I was put on hold several times because "she was talking with a client" (as if I wasn't a client). I've had housekeepers for 25 years and know when someone is working hard. I've never written a negative review in my life. I wish I could write a good review now, but since I can't even talk with management about all the things that the cleaners didn't do, I'm posting here. Sorry all. Look for a service other than Toria's.

0
★☆☆☆☆

I'm so sad to report a very negative experience with Toria's housekeeping. I paid 2 professional cleaners $159 for 8 hours of housecleaning and they only cleaned 3 rooms....and those rooms weren't even cleaned well (mirrors streaked, garbage cans not emptied). I asked that the cleaners start with the most used rooms (kitchen and den), but they didn't even vacuum, dust or clean the countertops....in fact, they didn't do anything in my stated priority rooms. When I tried to contact Kelly the owner, I was put on hold several times because "she was talking with a client" (as if I wasn't a client). I've had housekeepers for 25 years and know when someone is working hard. I've never written a negative review in my life. I wish I could write a good review now, but since I can't even talk with management about all the things that the cleaners didn't do, I'm posting here. Sorry all. Look for a service other than Toria's.

Pros: bonded, insured

Cons: slow service, poor communication

Message from Toria's Housekeeping

Portland's Largest Housekeeper Referral Agency. Service is available throughout Portland and Vancouver Metropolitan areas. Including all of Multnomah, Clackamas & Washington counties. We also service the south part of Clark (WA) and the north part of Marion and Yamhill counties. Contact us for service in your area.

In addition to the basics, there are tasks in which your housekeeper may help that most clients don't think about. Most do laundry, clean closets, drawers and cupboards, iron, provide party help and help with packing and unpacking. Others will run errands and some do light cooking.

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