Portland Chimney

★★★☆☆
  • 9136 NE Glisan St Portland

    Portland, OR 97220

    Map & Directions
  • 503-256-9140

About Portland Chimney

Categories
  • Chimney Sweeps & Repair
Details
  • Tuck-Pointing
  • Fireplace Repair
Hours
M-F 8am-4pm, Sa-Su Closed
Special Offer
Call Today
Emails
  • info@portlandchimneyinc.com
Keywords
  • Chimney Caps
  • Chimney Cleaning
  • Chimney Rebuild
  • Chimney Repair
  • Masonry
Services
  • Chimney Cleaning
  • Chimney Caps
  • Chimney Repair
  • Chimney Rebuild
  • Chimney Re-Mortaring
  • Fireplaces
  • Masonry
  • Water Seals
  • Chimney Dampers And Outdoor Fireplaces

Home & Garden

Home & Garden
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When I needed chimney help, Portland Chimney was the name given to me by a local contractor, a friend in the roofing business and our realtor. All had good experiences with them.\n\nI asked them to come look at my chimney which I had been planning to tuckpoint (replace old crumbly mortar with new). When I got started, I found that a lot of the bricks were loose on one side and I feared that half the chimney would need to be rebuilt. I called Portland Chimney and they sent out Bill, who looked it over and explained that things were not as bad as I feared and then he proceeded to show me what I needed to do to follow through with my project. He could have sold me a chimney rebuild if he had wanted to, and I would probably have gone with it because I was worried about the loose bricks, but instead he pointed out that my chimney was taller than it needed to be and that by bringing it down a little lower I could get back to solid brickwork. I was amazed at his generosity in sharing his time and experience to get me back on track even though he was not going to profit from it. I even offered to pay for the time he spent at my house, but he refused. I think this says a lot about their company.\n\nI would recommend this company to anyone who needs someone to service their chimney!\n\n-Jeff

2
★★★★★

When I needed chimney help, Portland Chimney was the name given to me by a local contractor, a friend in the roofing business and our realtor. All had good experiences with them.\n\nI asked them to come look at my chimney which I had been planning to tuckpoint (replace old crumbly mortar with new). When I got started, I found that a lot of the bricks were loose on one side and I feared that half the chimney would need to be rebuilt. I called Portland Chimney and they sent out Bill, who looked it over and explained that things were not as bad as I feared and then he proceeded to show me what I needed to do to follow through with my project. He could have sold me a chimney rebuild if he had wanted to, and I would probably have gone with it because I was worried about the loose bricks, but instead he pointed out that my chimney was taller than it needed to be and that by bringing it down a little lower I could get back to solid brickwork. I was amazed at his generosity in sharing his time and experience to get me back on track even though he was not going to profit from it. I even offered to pay for the time he spent at my house, but he refused. I think this says a lot about their company.\n\nI would recommend this company to anyone who needs someone to service their chimney!\n\n-Jeff

.

Our neighbor was having her chimney, which is right next to our driveway, repaired. On the first day one of the workers was nice enough to tell me that we might want to move one of our cars as there could possibly be falling bricks. Day one, no problem.\n\nDay two, however, was a different story! My daughter (in town visiting) and husband were in our back yard (I was in the house) and a fine cloud of cement dust blew over our entire driveway and into our back yard. It covered both of our station wagons and the back half of my husband's 1977 Mercedes 450SL Convertible (the front half was covered by our garage door). When my husband went over and asked them about it one of the workers said ""it happens"". It they were smart enough to warn us about the possible falling bricks then they should have been smart enough to warn us about the dust so we could have moved our cars. That, in itself, is a total lack of common sense! This is a fine dust that can't just be wiped off because it will scratch the paint on the cars. I called the office and spoke with the Assistant Officer Manager (Katherine), and she apologized profusely and asked if we wanted them to wash our cars. We told her that we did not want them any where near our cars after that. She then offered to pay for a car wash but my husband said he would rather do it himself as he knows how to handle that sort of dust.\tShe then said she would send us out dinner certificates for our trouble and would make sure to let the manager know about the problem.\n\nI, personally, wouldn't recommend them just because of the total lack of common sense on behalf of the workers and the rude answer my husband was given when he asked about the dust. I don't know what sort of job they did on the chimney (could be great for all I know) but I certainly wouldn't want workers like them at my house. The only person that was helpful (as much as she could be) was Katherine, the Assistant Office Manager.\n\nOur back yard is also covered in this dust and will take days to clean. All of this could have been avoided if they had just taken a minute to let us know which way the wind was blowing and that it might hit our cars. Obviously, those workers were not the brightest crayons in the box and I would NOT want them working on anything at my house.\n\nBest wishes to anyone that hires them!

0
★☆☆☆☆

Our neighbor was having her chimney, which is right next to our driveway, repaired. On the first day one of the workers was nice enough to tell me that we might want to move one of our cars as there could possibly be falling bricks. Day one, no problem.\n\nDay two, however, was a different story! My daughter (in town visiting) and husband were in our back yard (I was in the house) and a fine cloud of cement dust blew over our entire driveway and into our back yard. It covered both of our station wagons and the back half of my husband's 1977 Mercedes 450SL Convertible (the front half was covered by our garage door). When my husband went over and asked them about it one of the workers said ""it happens"". It they were smart enough to warn us about the possible falling bricks then they should have been smart enough to warn us about the dust so we could have moved our cars. That, in itself, is a total lack of common sense! This is a fine dust that can't just be wiped off because it will scratch the paint on the cars. I called the office and spoke with the Assistant Officer Manager (Katherine), and she apologized profusely and asked if we wanted them to wash our cars. We told her that we did not want them any where near our cars after that. She then offered to pay for a car wash but my husband said he would rather do it himself as he knows how to handle that sort of dust.\tShe then said she would send us out dinner certificates for our trouble and would make sure to let the manager know about the problem.\n\nI, personally, wouldn't recommend them just because of the total lack of common sense on behalf of the workers and the rude answer my husband was given when he asked about the dust. I don't know what sort of job they did on the chimney (could be great for all I know) but I certainly wouldn't want workers like them at my house. The only person that was helpful (as much as she could be) was Katherine, the Assistant Office Manager.\n\nOur back yard is also covered in this dust and will take days to clean. All of this could have been avoided if they had just taken a minute to let us know which way the wind was blowing and that it might hit our cars. Obviously, those workers were not the brightest crayons in the box and I would NOT want them working on anything at my house.\n\nBest wishes to anyone that hires them!

.

We had a bad experience that was drawn out over a time span of several months. Once we walked away from the deal, a manager called us to make things right. Althought things did move smoother with the manager (DON""T TALK TO THEIR SCHEDULING CLERK!!!), we did still have administrative frustrations and poor communication. \r\n\r\nNot sure we still recommend them to friends but the technician was knowledgable, friendly & efficient. And we appreciated them giving us a discount for all the headaches we incurred working with them.

1
★★☆☆☆

We had a bad experience that was drawn out over a time span of several months. Once we walked away from the deal, a manager called us to make things right. Althought things did move smoother with the manager (DON""T TALK TO THEIR SCHEDULING CLERK!!!), we did still have administrative frustrations and poor communication. \r\n\r\nNot sure we still recommend them to friends but the technician was knowledgable, friendly & efficient. And we appreciated them giving us a discount for all the headaches we incurred working with them.

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