Williams-Sonoma

★☆☆☆☆
  • 9367 SW Washington Square Rd

    Tigard, OR 97223

    Map & Directions
  • 503-684-2784

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Horrible customer service!! I would give zero stars if I could. We purchased a Calphalon pan at Williams-Sonoma a little over a year ago. Lately we started noticing that the coating is coming off. Everytime we use it a black film forms on the ring - gross! I called into Williams-Sonoma and asked about their return policy because we couldn't find the reciept. The manager said that if it was defective they would take it back and issue a store credit.

So, we brought it in. The manager looked at it, I showed him where the coating is coming off, and using a tiny bit of oil showed him how the black stuff would come off. He said that that should not happen, but then he said it was not defective and that they would not take it back!! Unbelievable!!

Williams-Sonoma used to be a good company that stood behind its products - I guess those days are over. I'll be shopping at Bed Bath and Beyond from now on!

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★☆☆☆☆

Horrible customer service!! I would give zero stars if I could. We purchased a Calphalon pan at Williams-Sonoma a little over a year ago. Lately we started noticing that the coating is coming off. Everytime we use it a black film forms on the ring - gross! I called into Williams-Sonoma and asked about their return policy because we couldn't find the reciept. The manager said that if it was defective they would take it back and issue a store credit.

So, we brought it in. The manager looked at it, I showed him where the coating is coming off, and using a tiny bit of oil showed him how the black stuff would come off. He said that that should not happen, but then he said it was not defective and that they would not take it back!! Unbelievable!!

Williams-Sonoma used to be a good company that stood behind its products - I guess those days are over. I'll be shopping at Bed Bath and Beyond from now on!

Pros: NOTHING!!!

Cons: Horrible customer service!!!!

 

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