Subway

★★★☆☆
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  • 1301 NE Broadway St A

    Portland, OR 97232

    Map & Directions
  • 503-284-4782

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Hours
Mon-Sat: 7am-11pm, Sun: 8am-10pm

Food

Food
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This has been the worst customer service I've received from any food establishment in over 20 years...traditionally I've gone out of my way to avoid this location, however, today I thought I'd give them another try, I haven't had such a

3
★★★★★

This has been the worst customer service I've received from any food establishment in over 20 years...traditionally I've gone out of my way to avoid this location, however, today I thought I'd give them another try, I haven't had such a

.

For years we've gone into this ran-down Subway location on NE Broadway. I guess Michele thinks if she acts like someone else is the manager or franchise license holder it won't sink-in that she is a poor business person and her store

3
★★★★★

For years we've gone into this ran-down Subway location on NE Broadway. I guess Michele thinks if she acts like someone else is the manager or franchise license holder it won't sink-in that she is a poor business person and her store

.

First of all I'd like to start off by saying I'm a very reserved person. I'm not really one to be confrontational but I was motivated by the deeply disturbing behavior the manager displayed to the customers.
I will never go back in there even though none of this actually happened to me....I was a witness to it.

A couple months ago I watched an older African American couple walk in there. The man was using a walker and he needed assistance using the restroom. The restroom door was locked. His wife asked the manager for a key. The manager replyed saying that she had to buy something first. The lady told the manager that she was going to buy 2 sandwiches but that her husband need to use the restroom urgently. The manager refused and the lady had to wait in line and order her sandwiches before getting the manager to open the door. The whole time the manager was rude, talked down to her and even complained to other customers next to her.
The latest event happened last week. A woman in front of me and I ordered a sandwich no problem. I sat down to eat my sandwich when a younger guy (college age) came in to order a sandwich. English was not his first language and he had a little trouble trying to say what he wanted. There wasn't anyone else behind him but the manager raised her voice and was rude to him. He would point to what he wanted (in a very nice way) and try to pronounce the word. She cut him off several times in a rude way, asking him to tell her what he wanted. She was so rude to him it made me feel shame for the way she was treating him. I was mortified! The young man kindly paid for his sandwich without responding at all.
Throughout this whole exchange I was watching. Not because I was nosey but that she had raised her voice that much. I could undersand everything he was asking for all the way accross the room. She wouldn't give him the chance to clarify.
On the way out the door she stopped me to ask if I had a problem. She saw me watching the transaction and than tried to confront me because I was watching. I explained to her as nicely as possible that I was horrified by the way she treated him because he looked different and that he couldn't speak English as clearly as her. Her response was that she understands English and that that is what he needs to use in order for her to understand him.
Well....From where I was sitting I thought that he was doing a pretty good job. At least he tried!! I hate to say it...but her actions in both cases seems...well....racist! I'm not a person of color and I've haven't seen situations like this very often before. I guess that you can say that I'm a bit naive. I'm sorry to say that this was a wakeup call for me...
If you read this...Please avoid going to this Subway. There are thousands of choices including other Subways. I'm hoping that this manager is just a bad apple and that the owner replaces her with someone who who would appreciate the job and treat people with respect. Out of respect of those treated poorly by this person PLEASE DON'T GO TO THIS SUBWAY.

0
★☆☆☆☆

First of all I'd like to start off by saying I'm a very reserved person. I'm not really one to be confrontational but I was motivated by the deeply disturbing behavior the manager displayed to the customers.
I will never go back in there even though none of this actually happened to me....I was a witness to it.

A couple months ago I watched an older African American couple walk in there. The man was using a walker and he needed assistance using the restroom. The restroom door was locked. His wife asked the manager for a key. The manager replyed saying that she had to buy something first. The lady told the manager that she was going to buy 2 sandwiches but that her husband need to use the restroom urgently. The manager refused and the lady had to wait in line and order her sandwiches before getting the manager to open the door. The whole time the manager was rude, talked down to her and even complained to other customers next to her.
The latest event happened last week. A woman in front of me and I ordered a sandwich no problem. I sat down to eat my sandwich when a younger guy (college age) came in to order a sandwich. English was not his first language and he had a little trouble trying to say what he wanted. There wasn't anyone else behind him but the manager raised her voice and was rude to him. He would point to what he wanted (in a very nice way) and try to pronounce the word. She cut him off several times in a rude way, asking him to tell her what he wanted. She was so rude to him it made me feel shame for the way she was treating him. I was mortified! The young man kindly paid for his sandwich without responding at all.
Throughout this whole exchange I was watching. Not because I was nosey but that she had raised her voice that much. I could undersand everything he was asking for all the way accross the room. She wouldn't give him the chance to clarify.
On the way out the door she stopped me to ask if I had a problem. She saw me watching the transaction and than tried to confront me because I was watching. I explained to her as nicely as possible that I was horrified by the way she treated him because he looked different and that he couldn't speak English as clearly as her. Her response was that she understands English and that that is what he needs to use in order for her to understand him.
Well....From where I was sitting I thought that he was doing a pretty good job. At least he tried!! I hate to say it...but her actions in both cases seems...well....racist! I'm not a person of color and I've haven't seen situations like this very often before. I guess that you can say that I'm a bit naive. I'm sorry to say that this was a wakeup call for me...
If you read this...Please avoid going to this Subway. There are thousands of choices including other Subways. I'm hoping that this manager is just a bad apple and that the owner replaces her with someone who who would appreciate the job and treat people with respect. Out of respect of those treated poorly by this person PLEASE DON'T GO TO THIS SUBWAY.

Cons: Horrible manager/customer service****Please don't go!!

.

Would give a lower rating if I could. The female owner (I believe) was rude from the word go. My wife had to use the bathroom and was told she had to wait in line and pay for a sandwich first. The rest of our group was in line to buy food before she had even asked. She opened the restroom for someone else and then started making sandwiches without washing her hands and didn't even put gloves on. She was rude the whole time. We left a note on the table say what bad service we had and went to our car. She came running out calling my mother-n-law a B!@#$ and that she didn't even have the guts to tell her to her face about our views. This is unbelievable. I will never go here again.

0
★☆☆☆☆

Would give a lower rating if I could. The female owner (I believe) was rude from the word go. My wife had to use the bathroom and was told she had to wait in line and pay for a sandwich first. The rest of our group was in line to buy food before she had even asked. She opened the restroom for someone else and then started making sandwiches without washing her hands and didn't even put gloves on. She was rude the whole time. We left a note on the table say what bad service we had and went to our car. She came running out calling my mother-n-law a B!@#$ and that she didn't even have the guts to tell her to her face about our views. This is unbelievable. I will never go here again.

Cons: THE MANAGER/OWNER

.

The woman who manages this store has the worst customer service I've seen in a long time. So bad, I wont return. I've gone in there many times over the last couple years and I've finally said enough, no more! The food is stale and they are not willing to substitute anything.

There are too many "good" sub shops around here than to waste one more lunch hour or dollar spent at this place. Save yourself from hunger and paying for a sub you'll just toss by avoiding this place.

0
★☆☆☆☆

The woman who manages this store has the worst customer service I've seen in a long time. So bad, I wont return. I've gone in there many times over the last couple years and I've finally said enough, no more! The food is stale and they are not willing to substitute anything.

There are too many "good" sub shops around here than to waste one more lunch hour or dollar spent at this place. Save yourself from hunger and paying for a sub you'll just toss by avoiding this place.

Pros: ?

Cons: customer service is not good and the food freshness is poor

Editorial from

In Short
Subway's health-conscious menu is built around greaseless deli sandwiches--turkey, chicken, roast beef, etc.--made on soft rolls baked daily in-house. Customers pick white, wheat or a specialty bun, name the length,…

 

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