Jiffy Lube

★★★★★
  • 2025 NE Broadway St

    Portland, OR 97232

    Map & Directions
  • 503-249-8331

About Jiffy Lube

Hours
Sun 9am-5pm, Mon-Fri 8am-7pm, Sat 8am-6pm

Automotive

Automotive
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4.8 5
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i am editing this to 3 stars from one as they are claiming they will correct the issue now. but take the coupons !!! :)

I was in a jam and needed an oil change quickly or else I would not have bothered, knowing that JL is famous for up

3
★★★★★

i am editing this to 3 stars from one as they are claiming they will correct the issue now. but take the coupons !!! :)

I was in a jam and needed an oil change quickly or else I would not have bothered, knowing that JL is famous for up

.

My husband and I just had a phenomenal experience at this Jiffy Lube. We stopped in for an oil change before heading to the beach, but as the guys removed the plug, a piece of the gasket broke off, rendering the car immobile until we replaced the oil pan. This was due to the fact that the OTHER Jiffy Lube (on Sandy and owned by an entirely different franchise) had put the wrong gasket on last time (in addition to putting in the wrong oil). They said they unfortunately weren't in the oil pan replacement business and didn't have any there, and we all resigned ourselves to having to call a tow truck.

Then one of the mechanics piped up and said he had a couple of pans at home, and that he'd run and grab one for us. IN GRESHAM. We were astonished. They said it would take a while, so we walked to lunch and did a little window shopping on Broadway for a couple of hours.

When all was said and done, they only charged us for their usual service (oil change, cleaning, fluids top-off). They didn't charge us for the oil pan, the new gasket, or the three hours extra labor to install it (which isn't even a service they offer). They were informative and friendly and apologetic the entire 5-hour ordeal.

We were so grateful, we bought the guys a $50 gift card to McMenamins down the street. We hope they enjoyed a few beers on us. They deserved it. You don't get service like this anywhere anymore.

2
★★★★★

My husband and I just had a phenomenal experience at this Jiffy Lube. We stopped in for an oil change before heading to the beach, but as the guys removed the plug, a piece of the gasket broke off, rendering the car immobile until we replaced the oil pan. This was due to the fact that the OTHER Jiffy Lube (on Sandy and owned by an entirely different franchise) had put the wrong gasket on last time (in addition to putting in the wrong oil). They said they unfortunately weren't in the oil pan replacement business and didn't have any there, and we all resigned ourselves to having to call a tow truck.

Then one of the mechanics piped up and said he had a couple of pans at home, and that he'd run and grab one for us. IN GRESHAM. We were astonished. They said it would take a while, so we walked to lunch and did a little window shopping on Broadway for a couple of hours.

When all was said and done, they only charged us for their usual service (oil change, cleaning, fluids top-off). They didn't charge us for the oil pan, the new gasket, or the three hours extra labor to install it (which isn't even a service they offer). They were informative and friendly and apologetic the entire 5-hour ordeal.

We were so grateful, we bought the guys a $50 gift card to McMenamins down the street. We hope they enjoyed a few beers on us. They deserved it. You don't get service like this anywhere anymore.

Pros: Fast, knowledgeable, great customer service

Cons: They share a name with the crappy Jiffy Lube on Sandy

.

I was going to meineke on Lombard because I had a coupon for 29.95. I got there right before they opened at 7:30 AM and walked in. They told me it would be a three hour wait and I said that I would go to Jiffy Lube. When I got to Jiffy Lube I got in right away and got a better deal on my oil change due to a coupon I had from them!
In addition they told me that I needed a new battery. I believed them because I had just bought the car and knew that the original battery was still in it and it was ten years old. I decided to call a friend and ask his opinion on whether I should get the battery there or not. He said since I just got tires from Les Schwab that I should get my battery there too. MISTAKE!
The battery was ten dollars more expensive at Les Schwab and had a shorter warranty. Next time I will Buy the battery from Jiffy Lube instead of wasting my time and money going somewhere else!

2
★★★★★

I was going to meineke on Lombard because I had a coupon for 29.95. I got there right before they opened at 7:30 AM and walked in. They told me it would be a three hour wait and I said that I would go to Jiffy Lube. When I got to Jiffy Lube I got in right away and got a better deal on my oil change due to a coupon I had from them!
In addition they told me that I needed a new battery. I believed them because I had just bought the car and knew that the original battery was still in it and it was ten years old. I decided to call a friend and ask his opinion on whether I should get the battery there or not. He said since I just got tires from Les Schwab that I should get my battery there too. MISTAKE!
The battery was ten dollars more expensive at Les Schwab and had a shorter warranty. Next time I will Buy the battery from Jiffy Lube instead of wasting my time and money going somewhere else!

Pros: Told me the truth about what needed to be done

Cons: none

.

LEft oil marks on the carpet and inside the car. Left the tire pressure caps loose. I complained and they tried to clean it but it was heavy grease/oil. Took an hour at home to get the marks off. Not recommended.

1
★★★☆☆

LEft oil marks on the carpet and inside the car. Left the tire pressure caps loose. I complained and they tried to clean it but it was heavy grease/oil. Took an hour at home to get the marks off. Not recommended.

.

Had a good experiene at this Jiffy Lube. The staff was nice and super polite. They lived up to their 10 minute promise and had me in and out on my lunch break. Wow! It is nice to see a company live up to their advertisement and it is even nicer to be treated with respect. Would recommend this location.

2
★★★★★

Had a good experiene at this Jiffy Lube. The staff was nice and super polite. They lived up to their 10 minute promise and had me in and out on my lunch break. Wow! It is nice to see a company live up to their advertisement and it is even nicer to be treated with respect. Would recommend this location.

Pros: great to customer, super fast

 

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