Willamette Dental Group

★☆☆☆☆
  • 4104 SE 82nd Ave Ste 450 Suite 450

    Portland, OR 97266

    Map & Directions
  • 503-644-3200

About Willamette Dental Group

Categories
Hours
Mon-Fri 7am-6pm

Health & Medical

Health & Medical
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Last summer when I changed my employment status and was about to lose my dental insurance, I made my final appointments at Willamette Dental, my employer's group dental plan. Other than replacing an old bridge (and so far, they did that

0
★☆☆☆☆

Last summer when I changed my employment status and was about to lose my dental insurance, I made my final appointments at Willamette Dental, my employer's group dental plan. Other than replacing an old bridge (and so far, they did that

.

Had two teeth repaired. One didn't cause any pain but decided to have cavity fixed since I had the insurance. It was filled last spring and I've had pain since then. The other tooth I had repaired still caused me pain as well but it turned out the decay wasn't fully removed. They filled the tooth with decay still there. They couldn't tell me why my teeth were hurting after the fillings so I went to another dentist not covered by my insurance who was able to see the problem and fixed it.
My major issue though is that I was scheduled for a cleaning. 10 mins before my appointment, I was called by my babysitter that my 2 yr old was breaking out in hives and having shortness of breath. I had to rush to the ER to meet her so that I could authorize him to be seen but called my oldest son (age 22) to call Willamette Dental in Lincoln City and tell them what was happening and that I would be about 10 mins late. They told him the appt had to be cancelled so he did and then called me. I started getting a bill. When I called the office about the bill, she was very rude stating I had to pay it and that each month they would charge $10. I can see if I failed to show up, etc but this was an emergency and they were told that and they were the ones that refused to kept the appt. which I learned wouldn't matter because they would have refused to see me late anyways. This is a poor way to treat customers. It shows they only care about money. She ask what I was going to do and I stated I was going to have to cancel my insurance then she tells me I still have to pay the money owed and that she's willing to take a credit card.
In seeing the other complaints, if you care about being treated properly--both medically and financially--go to another dentist and choice another insurance policy. It's not worth the grief they will give you.

0
★☆☆☆☆

Had two teeth repaired. One didn't cause any pain but decided to have cavity fixed since I had the insurance. It was filled last spring and I've had pain since then. The other tooth I had repaired still caused me pain as well but it turned out the decay wasn't fully removed. They filled the tooth with decay still there. They couldn't tell me why my teeth were hurting after the fillings so I went to another dentist not covered by my insurance who was able to see the problem and fixed it.
My major issue though is that I was scheduled for a cleaning. 10 mins before my appointment, I was called by my babysitter that my 2 yr old was breaking out in hives and having shortness of breath. I had to rush to the ER to meet her so that I could authorize him to be seen but called my oldest son (age 22) to call Willamette Dental in Lincoln City and tell them what was happening and that I would be about 10 mins late. They told him the appt had to be cancelled so he did and then called me. I started getting a bill. When I called the office about the bill, she was very rude stating I had to pay it and that each month they would charge $10. I can see if I failed to show up, etc but this was an emergency and they were told that and they were the ones that refused to kept the appt. which I learned wouldn't matter because they would have refused to see me late anyways. This is a poor way to treat customers. It shows they only care about money. She ask what I was going to do and I stated I was going to have to cancel my insurance then she tells me I still have to pay the money owed and that she's willing to take a credit card.
In seeing the other complaints, if you care about being treated properly--both medically and financially--go to another dentist and choice another insurance policy. It's not worth the grief they will give you.

Pros: Nothing

Cons: The worst customer service and poor dentist care.

 

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