Bike N Hike

★★★☆☆
  • 400 Se Grand Ave

    Portland, OR 97214

    Map & Directions
  • 503-736-1074

About Bike N Hike

Hours
Monday - Saturday 10AM to 7PM Sunday 12PM to 5PM
2.8333 6
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I had a great experience at this location. They were friendly, knowledgeable and helpful. And they had in stock what I was looking for.

4
★★★★☆

I had a great experience at this location. They were friendly, knowledgeable and helpful. And they had in stock what I was looking for.

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I walked in the door and was greeted immediately. They were friendly and helpful without being pushy. They sold me exactly what I needed, and nothing more. I will be back.

2
★★★★★

I walked in the door and was greeted immediately. They were friendly and helpful without being pushy. They sold me exactly what I needed, and nothing more. I will be back.

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I was helped by three different employes on three different occasions. Ashley really took the time to get to know me and my preferences and made honest and clear suggestions, and was the first to offer a test ride since I was deciding between two model choices.
The next time I went in, I was helped by another girl (I don't remember her name). She too was great. She wasn't pushy at all and gave me the pros and cons of each bike. I ended up having to special order my bike and waiting about 9 days to get it, but it was VERY worth the wait. They called me when it arrived and I went down a few days later to pick it up. David was very caring and excited to see me get my first bike and was very ample to mention the "30 day return policy". I am extremely satisfied with my bike and the service I received.

I don't understand those bad reviews that other bike shoppers received from this store. I'm not saying their feelings aren't right on, I'm just saying I had outstanding service in three different visits and am looking forward to getting more gear for my Townie for this winter season.

Thanks much, guys! =)

2
★★★★★

I was helped by three different employes on three different occasions. Ashley really took the time to get to know me and my preferences and made honest and clear suggestions, and was the first to offer a test ride since I was deciding between two model choices.
The next time I went in, I was helped by another girl (I don't remember her name). She too was great. She wasn't pushy at all and gave me the pros and cons of each bike. I ended up having to special order my bike and waiting about 9 days to get it, but it was VERY worth the wait. They called me when it arrived and I went down a few days later to pick it up. David was very caring and excited to see me get my first bike and was very ample to mention the "30 day return policy". I am extremely satisfied with my bike and the service I received.

I don't understand those bad reviews that other bike shoppers received from this store. I'm not saying their feelings aren't right on, I'm just saying I had outstanding service in three different visits and am looking forward to getting more gear for my Townie for this winter season.

Thanks much, guys! =)

Pros: Everything except parking.

Cons: Expect to bike back, because parking in that area of SW is lame.

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I am going to keep this short and just give you my experience here.

Walked in and wanted to buy a nice pair of cycling shoes. OK, that went fine but had to do all the work myself and getting any kind of advice on what shoes to get was impossible. Good thing I had in mind what I wanted, to an extent.

So I buy the shoes ($100) and a pair of pedals ($120) Cool, I am satisfied.

So then the guy asked me if i would like him to install the cleats on the shoes. "sure" I say. It's honestly about a 4 minute job that requires turning 4 screws and that is it. Then a guy rolls up that I have seen before working there and tells the guy installing my cleats to "make sure and charge him for that" I thought he was joking and even the employee installing the cleats said to the other guy "he just bought these shoes and pedals" and he returns with "doesn't matter, charge him" and walks away. I straight up refused. You can't charge people something you offer after the fact and not telling the up front that it will cost you.

Horrible horrible place. AVOID! I recommend Velo Shop or even River City.

0
★☆☆☆☆

I am going to keep this short and just give you my experience here.

Walked in and wanted to buy a nice pair of cycling shoes. OK, that went fine but had to do all the work myself and getting any kind of advice on what shoes to get was impossible. Good thing I had in mind what I wanted, to an extent.

So I buy the shoes ($100) and a pair of pedals ($120) Cool, I am satisfied.

So then the guy asked me if i would like him to install the cleats on the shoes. "sure" I say. It's honestly about a 4 minute job that requires turning 4 screws and that is it. Then a guy rolls up that I have seen before working there and tells the guy installing my cleats to "make sure and charge him for that" I thought he was joking and even the employee installing the cleats said to the other guy "he just bought these shoes and pedals" and he returns with "doesn't matter, charge him" and walks away. I straight up refused. You can't charge people something you offer after the fact and not telling the up front that it will cost you.

Horrible horrible place. AVOID! I recommend Velo Shop or even River City.

Cons: worst customer satisfaction I have had. I created a city search account just to say how bad it was

.

I'm not an experienced cyclist, so I dropped by Bike n Hike to get some info. Big mistake. I found a bike I lvoed, but I wasn't sure if it was the right size or not. It felt OK, but I know there are ways to measure inseams, etc. The guys at the shop said, "Oh, if it feels okay, it's the right size." I wasn't really convinced of that. Then, it turned out the shop did not have the frame I wanted in stock, and would have to order it. That was fine, but they insisted that I pay for it up-front.

First off, I never got sized for the bike, and I wasn't entirely comfortable with putting down $950 on a special-order bike that may or may not fit me. So I asked to be sized, and was informed that "Everyone's different, there's no way we can tell for absolute certainty." Okay, fine. I then told the guys behind the counter that this was a gift from someone else, and was informed he would have to come into the shop with his credit card and pay for it up front. I told them he lives 3 hours drive away, and that I would be happy to get a credit card authorization and have him fax the front and back of the credit card to the shop. I was told the shop had been burned before, and they would not be able to do that.

So, skip ahead a week, and I bring my actual dad in to the shop on a Saturday (I told him that would be necessary and he made a special trip). I told the guys behind the counter the story, and was informed that the warehouse was closed that day and there was nothing they could do to check on stock. I asked if I could I leave a credit card number in his name and check back on Monday? I was informed that was not possible. To add insult to injury, the guys behind the desk were clowning around and snickering at some stupid inside joke, that although may have been funny to them, really made me upset. They didn't really care, nor did they make any effort to help us out.

I got my bike from Veloce on Hawthorne. Awesome experience.

0
★☆☆☆☆

I'm not an experienced cyclist, so I dropped by Bike n Hike to get some info. Big mistake. I found a bike I lvoed, but I wasn't sure if it was the right size or not. It felt OK, but I know there are ways to measure inseams, etc. The guys at the shop said, "Oh, if it feels okay, it's the right size." I wasn't really convinced of that. Then, it turned out the shop did not have the frame I wanted in stock, and would have to order it. That was fine, but they insisted that I pay for it up-front.

First off, I never got sized for the bike, and I wasn't entirely comfortable with putting down $950 on a special-order bike that may or may not fit me. So I asked to be sized, and was informed that "Everyone's different, there's no way we can tell for absolute certainty." Okay, fine. I then told the guys behind the counter that this was a gift from someone else, and was informed he would have to come into the shop with his credit card and pay for it up front. I told them he lives 3 hours drive away, and that I would be happy to get a credit card authorization and have him fax the front and back of the credit card to the shop. I was told the shop had been burned before, and they would not be able to do that.

So, skip ahead a week, and I bring my actual dad in to the shop on a Saturday (I told him that would be necessary and he made a special trip). I told the guys behind the counter the story, and was informed that the warehouse was closed that day and there was nothing they could do to check on stock. I asked if I could I leave a credit card number in his name and check back on Monday? I was informed that was not possible. To add insult to injury, the guys behind the desk were clowning around and snickering at some stupid inside joke, that although may have been funny to them, really made me upset. They didn't really care, nor did they make any effort to help us out.

I got my bike from Veloce on Hawthorne. Awesome experience.

Pros: Close to my place

Cons: Disorganized, and no one gives a rip

.

This place was very disrespectful and I will never be taking my bike here again. Any bike not bought at their store is frowned upon and they don't to even work on them, thus doing a poor job. If you are a woman, don't expect to be given the time of day even, they won't talk to you. They wouldn't even call about my bike being done, they instead called my boyfriend. Overall, they do poor work and won't treat you as a customer unless you buy their bikes. Worst service I have received at any place of business ever before.

0
★☆☆☆☆

This place was very disrespectful and I will never be taking my bike here again. Any bike not bought at their store is frowned upon and they don't to even work on them, thus doing a poor job. If you are a woman, don't expect to be given the time of day even, they won't talk to you. They wouldn't even call about my bike being done, they instead called my boyfriend. Overall, they do poor work and won't treat you as a customer unless you buy their bikes. Worst service I have received at any place of business ever before.

Cons: Poor service, lack of respect, poor work, don't go if you're a woman

 

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