Catering By Laurie

★★★☆☆

About Catering By Laurie

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Food

Food
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I have been in contact with Laurie for five months at this point to coordinate catering services for my wedding reception. I wanted to schedule a tasting for specific menu items, and put down our deposit. Laurie's busy schedule prevented her from being able to accommodate the specialized tasting during the busy summer months, but she agreed that she would tentatively put me on the calendar for my wedding date until her schedule calmed down some, and that she would contact if she needed more of a commitment from me before that time.

After months of me checking in to try to find a convenient time for a specialized menu sampling, Laurie E-Mailed saying that she was not making the dishes we were wanting anytime soon, but that we could pay for the tasting to schedule it sooner. I responded back saying that sounded great, and asked what she would charge. A week goes by with no response back from Laurie, so I pinged her again to ensure that she had received my message. She responded back saying that she had booked another event for my reception date, and 'wished me the best of luck'. When I responded back voicing my shock and frustration at her booking another event on the day she had assured me would be tentatively held after MONTHS of E-Mails, and mentioned that I would be providing my feedback to other brides looking for catering services, she made zero apologies and actually went so far as to blame me for not being content with her 'sample tasting' that offered absolutely nothing that was on my desired menu, along with telling me that if I felt my complaints against her services 'would make my wedding plans go better, that is sad start to a marriage'. HORRIBLE CUSTOMER SERVICE, AS WELL AS PERSONALLY INSULTING.

Laurie's behavior is inconsiderate, her responsiveness is lacking, her utter inflexibility on offering samples is ludicrous considering the amount of money involved, and her customer service is abysmal. I would not recommend Laurie to anyone, EVER.

1
★☆☆☆☆

I have been in contact with Laurie for five months at this point to coordinate catering services for my wedding reception. I wanted to schedule a tasting for specific menu items, and put down our deposit. Laurie's busy schedule prevented her from being able to accommodate the specialized tasting during the busy summer months, but she agreed that she would tentatively put me on the calendar for my wedding date until her schedule calmed down some, and that she would contact if she needed more of a commitment from me before that time.

After months of me checking in to try to find a convenient time for a specialized menu sampling, Laurie E-Mailed saying that she was not making the dishes we were wanting anytime soon, but that we could pay for the tasting to schedule it sooner. I responded back saying that sounded great, and asked what she would charge. A week goes by with no response back from Laurie, so I pinged her again to ensure that she had received my message. She responded back saying that she had booked another event for my reception date, and 'wished me the best of luck'. When I responded back voicing my shock and frustration at her booking another event on the day she had assured me would be tentatively held after MONTHS of E-Mails, and mentioned that I would be providing my feedback to other brides looking for catering services, she made zero apologies and actually went so far as to blame me for not being content with her 'sample tasting' that offered absolutely nothing that was on my desired menu, along with telling me that if I felt my complaints against her services 'would make my wedding plans go better, that is sad start to a marriage'. HORRIBLE CUSTOMER SERVICE, AS WELL AS PERSONALLY INSULTING.

Laurie's behavior is inconsiderate, her responsiveness is lacking, her utter inflexibility on offering samples is ludicrous considering the amount of money involved, and her customer service is abysmal. I would not recommend Laurie to anyone, EVER.

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We asked Laurie to do the catering for our August farm wedding this year, and we LOVED it. I was nervous at first because I wasn't very impressed by the samples she served us, so I went into the experience with some anxiety. But she completely delivered the day of. The staff was so helpful and all of our guests commented on the food and the service. The price was amazing for what we received -- and I will definitely use her again if we have a large event.

5
★★★★★

We asked Laurie to do the catering for our August farm wedding this year, and we LOVED it. I was nervous at first because I wasn't very impressed by the samples she served us, so I went into the experience with some anxiety. But she completely delivered the day of. The staff was so helpful and all of our guests commented on the food and the service. The price was amazing for what we received -- and I will definitely use her again if we have a large event.

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