Terra Del Sol Spa

★★★☆☆

About Terra Del Sol Spa

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Portland Massage and Chiropractic Services

3939 NE Hancock St. Portland, OR

2.5 2
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I've had a lot of massages in my day, but this has been the turned out to be the worst experience! I first arrive 15 minutes before my appointment. I finally go in for my massage 35 minutes later, which means they were about 20 minutes behind. This is what their website says: "Please understand that your treatment will end on time so the next guest will not be inconvenienced." Not sure why my appointment started 20 minutes late then :) Finally, my massage was fine, but it ended at 12:56 when it just started at 12:20. I received a massage for 36 minutes and that doesn't take into account the time they waste patting your legs at the end or making you take a deep breathe at the beginning. I did let the receptionist know at the end (about my time shortage) and they were going to call me back later that day, but they didn't. Finally 2 days later I called back and the manager was going to call me later. She finally called (note: she has a bit air headed sound to her) and indicated that she was there that day and there weren't any issues. She didn't comprehend the fact that I didn't leave my chair upstairs until 20 minutes after my appointment. She also couldn't count the minutes from 12:20 to 12:56, which equals 36. I wish she would just accept the fact there was a problem and took care of it. Portland has a lot of great spas - there is a GREAT Hawaiian one in the pearl.

1
★☆☆☆☆

I've had a lot of massages in my day, but this has been the turned out to be the worst experience! I first arrive 15 minutes before my appointment. I finally go in for my massage 35 minutes later, which means they were about 20 minutes behind. This is what their website says: "Please understand that your treatment will end on time so the next guest will not be inconvenienced." Not sure why my appointment started 20 minutes late then :) Finally, my massage was fine, but it ended at 12:56 when it just started at 12:20. I received a massage for 36 minutes and that doesn't take into account the time they waste patting your legs at the end or making you take a deep breathe at the beginning. I did let the receptionist know at the end (about my time shortage) and they were going to call me back later that day, but they didn't. Finally 2 days later I called back and the manager was going to call me later. She finally called (note: she has a bit air headed sound to her) and indicated that she was there that day and there weren't any issues. She didn't comprehend the fact that I didn't leave my chair upstairs until 20 minutes after my appointment. She also couldn't count the minutes from 12:20 to 12:56, which equals 36. I wish she would just accept the fact there was a problem and took care of it. Portland has a lot of great spas - there is a GREAT Hawaiian one in the pearl.

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I have visited Terra Del Sol twice and had a great time. First time I did the full Michelango Massage and relaxed in the Grotto (jacuzzi). The 2nd time went for just the massage and had a good one by Melissa. I highly recommend.

4
★★★★☆

I have visited Terra Del Sol twice and had a great time. First time I did the full Michelango Massage and relaxed in the Grotto (jacuzzi). The 2nd time went for just the massage and had a good one by Melissa. I highly recommend.

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1 out of 1 people found this review helpful.

 

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