Budget Rent A Car University Place Hotel

★★★★☆
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  • 310 Sw Lincoln St

    Portland, OR 97201

    Map & Directions
  • 503-222-5421

About Budget Rent A Car University Place Hotel

Automotive

Automotive
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U-Haul Neighborhood Dealer

612 S Highway 65 & 82 Lake Village, AR

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U-Haul Neighborhood Dealer

131 Highway 270 W Mount Ida, AR

4.3333 6
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My truck experience went well, although because i was not punctual i did get a free upgrade from a 10 foot truck to a 15 at the same price the motors on the 2 truck sizes are the same so it was a non issue, also the reservation site warned me that this might happen if i did not call ahead to confirm my reservation with the store. The larger truck was perfect for me anyway because i could move all my stuff in one trip using less mileage and making the entire experience more affordable. The customer service was was pleasant and hospitable to my needs. In summation i would rent here again.

2
★★★★★

My truck experience went well, although because i was not punctual i did get a free upgrade from a 10 foot truck to a 15 at the same price the motors on the 2 truck sizes are the same so it was a non issue, also the reservation site warned me that this might happen if i did not call ahead to confirm my reservation with the store. The larger truck was perfect for me anyway because i could move all my stuff in one trip using less mileage and making the entire experience more affordable. The customer service was was pleasant and hospitable to my needs. In summation i would rent here again.

Pros: Trucks well maintained, knowledgable service

Cons: online reservation not informative enough

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My husband and I moved a bunch of our furniture from Austin to Portland in 2004 in a Budget Truck and it was a great experience. But never again after the latest experience with them in Feb of 2009 to drive to San Francisco. We reserved a 10' truck and my husband arrived on a Friday late in the afternoon to pick-up the truck we reserved. He signed all the paperwork and paid with his credit card only to find out once he walked outside to retrieve the truck that 'all they had available was a 15' truck! The representative, Zack, failed to mention this piece of valuable information until after my husband signed and paid for the rental; Zack later denied this to the 1-800 representative when I was complaining and she asked him about the circumstances. What is the point of making a reservation if they 'can't guarantee your reservation.' By the way, Uhaul guarantees their reservations. We already bought airplane tickets back to Portland and the whole move pivoted around the fact that we had a truck to move the furniture in, so my husband begrudgingly took the truck feeling taken advantaged of. Since we didn't have enough stuff to fill a 15' truck, our stuff shifted in an unexpected sudden stop on the freeway in California due to a car deciding to take a last minute exit, and caused our stuff to shift around in the truck considerably. Later we found out that an irreplaceable family heirloom, an Italian mirror my mother purchased in Italy over 30 years ago was broken in the shifting incidence that probably would not have occurred if we had the 10' truck we reserved. Not to mention the 15' truck gets only 7-9 miles per gallon compared to the 10' truck gets 12 miles to the gallon, so we had to pay more in gas for the truck that we did not want in the first place. They only charged us for a 10' truck as a courtesy but I still feel that doesn't compensate for the cost of the gas alone. I feel very unhappy with my experience with Budget and will never rent with them!

0
★☆☆☆☆

My husband and I moved a bunch of our furniture from Austin to Portland in 2004 in a Budget Truck and it was a great experience. But never again after the latest experience with them in Feb of 2009 to drive to San Francisco. We reserved a 10' truck and my husband arrived on a Friday late in the afternoon to pick-up the truck we reserved. He signed all the paperwork and paid with his credit card only to find out once he walked outside to retrieve the truck that 'all they had available was a 15' truck! The representative, Zack, failed to mention this piece of valuable information until after my husband signed and paid for the rental; Zack later denied this to the 1-800 representative when I was complaining and she asked him about the circumstances. What is the point of making a reservation if they 'can't guarantee your reservation.' By the way, Uhaul guarantees their reservations. We already bought airplane tickets back to Portland and the whole move pivoted around the fact that we had a truck to move the furniture in, so my husband begrudgingly took the truck feeling taken advantaged of. Since we didn't have enough stuff to fill a 15' truck, our stuff shifted in an unexpected sudden stop on the freeway in California due to a car deciding to take a last minute exit, and caused our stuff to shift around in the truck considerably. Later we found out that an irreplaceable family heirloom, an Italian mirror my mother purchased in Italy over 30 years ago was broken in the shifting incidence that probably would not have occurred if we had the 10' truck we reserved. Not to mention the 15' truck gets only 7-9 miles per gallon compared to the 10' truck gets 12 miles to the gallon, so we had to pay more in gas for the truck that we did not want in the first place. They only charged us for a 10' truck as a courtesy but I still feel that doesn't compensate for the cost of the gas alone. I feel very unhappy with my experience with Budget and will never rent with them!

Cons: No guaranteed reservations; Rude, arrogant customer service representatives

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My son was moving from his dorm and they found me a nice new truck that was the perfect size for his studio apartment. They helped me figure out my insurance and even assisted me in locating some movers. No regrets, ill never use those other guys again.

2
★★★★★

My son was moving from his dorm and they found me a nice new truck that was the perfect size for his studio apartment. They helped me figure out my insurance and even assisted me in locating some movers. No regrets, ill never use those other guys again.

Pros: New reliable vehicles, great rates and service

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I had an unexpected trip that put me into portland without any notice and these guys found me a car at a great price. Others were not able to help me and they had me in and out of their office within minutes. Great folks.

2
★★★★★

I had an unexpected trip that put me into portland without any notice and these guys found me a car at a great price. Others were not able to help me and they had me in and out of their office within minutes. Great folks.

Pros: Price, Service, Speed

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I had a problem with my car that I had reserved online, my elderly mom was having a difficult problem with the seating configuration and stepping down into the car. She has bad hips and it was a pain for her, I explained this to the counter person and they found something that worked much better for us at no cost. We tried various vehicles until one of the cars just worked, and finally we were able to continue our trip. They made our need a priority and were priced as a bargain as well. I will continue to go back.

2
★★★★★

I had a problem with my car that I had reserved online, my elderly mom was having a difficult problem with the seating configuration and stepping down into the car. She has bad hips and it was a pain for her, I explained this to the counter person and they found something that worked much better for us at no cost. We tried various vehicles until one of the cars just worked, and finally we were able to continue our trip. They made our need a priority and were priced as a bargain as well. I will continue to go back.

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They have great vehicles and they always treat me great. I had a problem once with a wrong reservation and it was cleared up quickly with no hassle. I wont rent anywhere else.

5
★★★★★

They have great vehicles and they always treat me great. I had a problem once with a wrong reservation and it was cleared up quickly with no hassle. I wont rent anywhere else.

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