Spiritone Internet Svc

★★★☆☆
  • 5319 SW Westgate Dr, Suite 162

    Portland, OR 97221

    Map & Directions
  • 503-240-8200

About Spiritone Internet Svc

Hours
Sat-Sun 10am-8pm, Mon-Fri 8:30am-10pm
3.3333 3
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I have tried to run my business using Aracnet (Spiritone) as my ISP since 2002. These guys are the WORST!

Lousy support. Unilateral, major changes to the network that break features that I depend on. Frequent outages that leave me without e-mail and cause my web sites to be down overnight and in some cases for the entire weekend. Unilaterally refusing to support features and functionality for no better reason than they don't feel like it.

But the kicker for me is that David Wolfe, the Owner, could care less about any of this. It's as though Spiritone has a company policy of trying to chase away as many customers as they can. In that goal, they seem to be succeeding.

Every time I have spoken to him about these outages and problems (which has been a LOT over the past 6 years) he says, "There's nothing I (David) can do about it".

As the Owner of my own company, if I was getting this level of complaints from my customers I can assure you that I would find a way to "do something about it".

If you're just a non-technical dial-up user who doesn't mind paying more and don't care about frequent, lengthy outages, then by all means, Spiritone may be the ISP for you. But Spiritone is definitely not a high SLA, best practices, customer oriented ISP that would appeal to business class customers.

If you enjoy pain in your life, you'll love these guys.

0
★☆☆☆☆

I have tried to run my business using Aracnet (Spiritone) as my ISP since 2002. These guys are the WORST!

Lousy support. Unilateral, major changes to the network that break features that I depend on. Frequent outages that leave me without e-mail and cause my web sites to be down overnight and in some cases for the entire weekend. Unilaterally refusing to support features and functionality for no better reason than they don't feel like it.

But the kicker for me is that David Wolfe, the Owner, could care less about any of this. It's as though Spiritone has a company policy of trying to chase away as many customers as they can. In that goal, they seem to be succeeding.

Every time I have spoken to him about these outages and problems (which has been a LOT over the past 6 years) he says, "There's nothing I (David) can do about it".

As the Owner of my own company, if I was getting this level of complaints from my customers I can assure you that I would find a way to "do something about it".

If you're just a non-technical dial-up user who doesn't mind paying more and don't care about frequent, lengthy outages, then by all means, Spiritone may be the ISP for you. But Spiritone is definitely not a high SLA, best practices, customer oriented ISP that would appeal to business class customers.

If you enjoy pain in your life, you'll love these guys.

Pros: Local outfit that *COULD* be a very good choice if they actually cared about customers

Cons: Total disinterest in customer satisfaction all the way up to and including the owner

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This is an internet company that will help you stay on line at all times. The prices are comparable and they first were the company Aracnet but since have merged to this.

4
★★★★☆

This is an internet company that will help you stay on line at all times. The prices are comparable and they first were the company Aracnet but since have merged to this.

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SpiritOne has been my internet service provider since 2000. I love them and highly recommend them. You may be paying a bit more for their service, but what you get in customer service is so worth it. When you call, you get a human being, in the Portland Metro area. Tech support is (usually) stellar: patient, kind and helpful. (I say usually because I have gotten one bad apple in the bunch, surly and impatient- monosyllabic, in fact- but I have had such incredible service from his co-workers that I am willing to overlook it.) Go with SpiritOne, you won't be sorry!

2
★★★★★

SpiritOne has been my internet service provider since 2000. I love them and highly recommend them. You may be paying a bit more for their service, but what you get in customer service is so worth it. When you call, you get a human being, in the Portland Metro area. Tech support is (usually) stellar: patient, kind and helpful. (I say usually because I have gotten one bad apple in the bunch, surly and impatient- monosyllabic, in fact- but I have had such incredible service from his co-workers that I am willing to overlook it.) Go with SpiritOne, you won't be sorry!

Pros: customer service

Cons: Harry's not with them anymore!

Editorial from

Local internet service provider offers dial-up and DSL access; web hosting, spam filters and email included.

 

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