Keith's Sporting Goods

★★★☆☆
If We Don't Have it You Don't Need it
  • 1595 E Powell Blvd

    Gresham, OR 97030

    Map & Directions
  • 503-492-6999

About Keith's Sporting Goods

Hours
Mon-Fri 10am-6pm, Sat 9am-5pm
2.9603 126
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Keith's Sporting Goods sets the bar for the WORST customer service I have ever seen. They argued and fought with me the entire time I was there trying to purchase a gun. I thought at first maybe it was me being abrasive until I witnessed two, yes two, other potential customers being treated like garbage by the stores employees. I would not recommend this place to anyone. I left and spent more at another local store and was more than happy to pay the extra for good service.

0
★☆☆☆☆

Keith's Sporting Goods sets the bar for the WORST customer service I have ever seen. They argued and fought with me the entire time I was there trying to purchase a gun. I thought at first maybe it was me being abrasive until I witnessed two, yes two, other potential customers being treated like garbage by the stores employees. I would not recommend this place to anyone. I left and spent more at another local store and was more than happy to pay the extra for good service.

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I went into Keith's wanting to purchase a firearm to carry with my concealed weapon permit. I browsed the cases, looking for something specific. I finally found it-I waited to be helped. I could see available employees ... surely they would be over soon. We had made eye contact, they knew I was there. The only employee that even spoke to me was the one who was helping another customer. He said someone would be with me in just a minute. I said thanks and continued to wait. One man in particular aggravated me. He was middle aged, salt and pepper hair with black rimmed glasses. He was walking back and forth behind the counter, obviously not busy. He kept glancing at me sideways-we made eye contact every single time ... and still he chose to ignore me. Sadly, I didn't get to make my purchase that day, I didn't feel right about spending money where I was treated like a second class citizen. I fully believe I was treated that way because I am a female. I'm not sure this store is as modern as wears they sell. More and more women are owners of firearms-they need to realize this or eventually they will fail. Friends and family are appalled at the way I was treated and will not be shopping there again. How long can they last when they treat half of the population like they don't matter? Everyone has a mother, sister, or daughter ... We all matter and, in my family, we all carry guns.

0
★☆☆☆☆

I went into Keith's wanting to purchase a firearm to carry with my concealed weapon permit. I browsed the cases, looking for something specific. I finally found it-I waited to be helped. I could see available employees ... surely they would be over soon. We had made eye contact, they knew I was there. The only employee that even spoke to me was the one who was helping another customer. He said someone would be with me in just a minute. I said thanks and continued to wait. One man in particular aggravated me. He was middle aged, salt and pepper hair with black rimmed glasses. He was walking back and forth behind the counter, obviously not busy. He kept glancing at me sideways-we made eye contact every single time ... and still he chose to ignore me. Sadly, I didn't get to make my purchase that day, I didn't feel right about spending money where I was treated like a second class citizen. I fully believe I was treated that way because I am a female. I'm not sure this store is as modern as wears they sell. More and more women are owners of firearms-they need to realize this or eventually they will fail. Friends and family are appalled at the way I was treated and will not be shopping there again. How long can they last when they treat half of the population like they don't matter? Everyone has a mother, sister, or daughter ... We all matter and, in my family, we all carry guns.

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They suck and LIE!!!!!!! I bought a 40 cal from them and told them my concealed had expired and they told me I would have to take the class again. WHAT A LIE I went down to pay after I went to there class and they told me I was already in the system and that I did not have to go through the class. So I went back to there and asked for my money back and they were rude and told me NO! And would not give me my money back. JUST A BUNCH OF LIARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
★☆☆☆☆

They suck and LIE!!!!!!! I bought a 40 cal from them and told them my concealed had expired and they told me I would have to take the class again. WHAT A LIE I went down to pay after I went to there class and they told me I was already in the system and that I did not have to go through the class. So I went back to there and asked for my money back and they were rude and told me NO! And would not give me my money back. JUST A BUNCH OF LIARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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I have bought there forever! Its the best gun shop anywhere near the North-West I was in there just today and they fixed me up really nice. Keith was a little bit snappy but he's got to keep those employes in line=) I was helped by this younger kid named Andrew he's new haven't seen him till today but for being new he knew a lot he did a great job did every thing i asked. Then I sparked a conversation with the nice young lad can't be more then 13 years old man did he know a lot! I asked him who's son he was he said ""Keiths"" , I think its funny how this kid knew more then I want to say the other old gentleman he's name is chuck I'm pretty sure thats his name sometime when guns shows are going on he there and he tells people I don't know anything I just work down stair in receving. But all and all Keith's Sporting Goods is the best choice for guns, ammo attachments, etc.... If you read these I just want you to know the great job you have been doing. For others who are not sure if you should go there cause you heard bad reviews like some one called and Keith said yes they have it, and then the don't yes be mad but you don't have to make a big deal he's only human he makes mistakes! You would make the same mistake some day if you worked for Keith no ones perfect. My advise best gun shop ever hope Keith's son will take over the shop after Keith retires he would be a great owner.

2
★★★★★

I have bought there forever! Its the best gun shop anywhere near the North-West I was in there just today and they fixed me up really nice. Keith was a little bit snappy but he's got to keep those employes in line=) I was helped by this younger kid named Andrew he's new haven't seen him till today but for being new he knew a lot he did a great job did every thing i asked. Then I sparked a conversation with the nice young lad can't be more then 13 years old man did he know a lot! I asked him who's son he was he said ""Keiths"" , I think its funny how this kid knew more then I want to say the other old gentleman he's name is chuck I'm pretty sure thats his name sometime when guns shows are going on he there and he tells people I don't know anything I just work down stair in receving. But all and all Keith's Sporting Goods is the best choice for guns, ammo attachments, etc.... If you read these I just want you to know the great job you have been doing. For others who are not sure if you should go there cause you heard bad reviews like some one called and Keith said yes they have it, and then the don't yes be mad but you don't have to make a big deal he's only human he makes mistakes! You would make the same mistake some day if you worked for Keith no ones perfect. My advise best gun shop ever hope Keith's son will take over the shop after Keith retires he would be a great owner.

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I have shopped at Keith's for over ten years. They have always treated me well and Keith remembers me even though he only sees me every year or so. Every time I purchase from Keith I do my homework first and know exactly what I want when I walk in the door. I'll give you an example: I'm a lefty and I'm looking for a Savage Arms FLHSS in .243 Win. I live 50+ miles from the store and I will call and see if what I want is in stock. I see a nasty corrolation between 5 star and 1 star ratings (either very good or very bad) on reviews. Since the store is almost always busy as hell I think some folks get put off if they don't know exactly what they want. To Keith, if you read these reviews, you should talk to your staff and turn this love/hate relationship into love/love. From a loyal customer

2
★★★★★

I have shopped at Keith's for over ten years. They have always treated me well and Keith remembers me even though he only sees me every year or so. Every time I purchase from Keith I do my homework first and know exactly what I want when I walk in the door. I'll give you an example: I'm a lefty and I'm looking for a Savage Arms FLHSS in .243 Win. I live 50+ miles from the store and I will call and see if what I want is in stock. I see a nasty corrolation between 5 star and 1 star ratings (either very good or very bad) on reviews. Since the store is almost always busy as hell I think some folks get put off if they don't know exactly what they want. To Keith, if you read these reviews, you should talk to your staff and turn this love/hate relationship into love/love. From a loyal customer

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I live about 2 miles from Keith's so I go there all the time. After today I am just about done going there except to pick up my transfers.\n\nTo be clear the incident described bellow happened on a Tuesday morning when they were not busy. \n\nThey have a nice selection and walking in you are blown away with the quantity but when you start to look at them it just is all show if you are a collector. Especially if you are a collector of foreign guns. One time I called to see if they had any AK 74's and the lady on the phone tried to correct me because she had no idea in 1974 it was updated.\n\nIn fact the only selection of AK's they have is of the lowest quality rebuild company and only the cheapest models without any features.\n\nNot my point...My point is they are jerks and ignorant of product. \n\nEvery time I go in there I get treated very poorly. They have some hand signal or something that when one of them doesn't like you they all start to ignore you.\n\nI go in to ask about a transfer. I spoke on the phone directly with the gun manufacturer about a special build just for me. They have a regular distributor about an hour from my house but I can go to Keith's just around the corner in minutes. So I ask them about it and they never heard of the manufacturer. They scoff at me like I am the idiot. I researched a while and this company is probably the second best import rebuilder out there with very highly rated weapons. Completely redone in KG Gun cote with all the extras.\n\nIn any case they wont do the transfer for me. I ask to see the ones they do have. Like I said bottom of the line garbage with no muzzle brake or any features, bare bones and from the nations worst rebuild company. \n\nSo I lay it down and ask about a holster for my hand gun. The guy passed me off to another guy who ""knows his holsters"". I tell him what I have and not only does he not know what it should go in (a standard common holster by the way) but he goes on to insult my gun joking about it being plastic. It is a common misconception if you read about it on the internet but the fact is the plastic grip is on a fully metal frame. When I try to explain to the guy that in fact it is a fully metal gun with all the same internal parts as the older version he scoffs and ignores me and refuses to grab for me the holster I ask for. From across the room someone asks for another one and he proceeds to help them...I never got to see the holster.\n\nI then go over to the ammo wall to get some ammo. 4 different employees tell me they will help me in a moment but each time they finish with a customer they either ignore me and find something else to do or help someone else who just walked in. I am clearly looking at the ammo leaning over the gun case ignoring the weapons staring at the ammo so it would take seconds to help me but no one will. I wait there at least 20 minutes because I aint leaving without my ammo and I just want to test to see how long it will take this time. Finally the lady who was sitting not 3 feet from me running a background check for at least 10 minutes not once asking me what I want finishes, hands off the sale and helps me. She purposefully sat there staring at the computer doing nothing while I looked at the ammo right behind her and said nothing to me the whole time. She told me before she started to help that customer she would help me. I literally had to wait out their arrogance in order to buy my ammo.\n\nI don't think I have ever been in a place of business more smug and rude period...but they have a lot of guns and it is cool to see. I just walk out pissed every time.\n\nOh and one more thing...they have not so good pricing. It isn't ""bad"" but you can find any gun there at a better price including shipping and transfer fee from somewhere else if you look. The POS AK 47 I looked at was $700 and I can get that online for $400 new (plus transfer) and free shipping...\n

0
★☆☆☆☆

I live about 2 miles from Keith's so I go there all the time. After today I am just about done going there except to pick up my transfers.\n\nTo be clear the incident described bellow happened on a Tuesday morning when they were not busy. \n\nThey have a nice selection and walking in you are blown away with the quantity but when you start to look at them it just is all show if you are a collector. Especially if you are a collector of foreign guns. One time I called to see if they had any AK 74's and the lady on the phone tried to correct me because she had no idea in 1974 it was updated.\n\nIn fact the only selection of AK's they have is of the lowest quality rebuild company and only the cheapest models without any features.\n\nNot my point...My point is they are jerks and ignorant of product. \n\nEvery time I go in there I get treated very poorly. They have some hand signal or something that when one of them doesn't like you they all start to ignore you.\n\nI go in to ask about a transfer. I spoke on the phone directly with the gun manufacturer about a special build just for me. They have a regular distributor about an hour from my house but I can go to Keith's just around the corner in minutes. So I ask them about it and they never heard of the manufacturer. They scoff at me like I am the idiot. I researched a while and this company is probably the second best import rebuilder out there with very highly rated weapons. Completely redone in KG Gun cote with all the extras.\n\nIn any case they wont do the transfer for me. I ask to see the ones they do have. Like I said bottom of the line garbage with no muzzle brake or any features, bare bones and from the nations worst rebuild company. \n\nSo I lay it down and ask about a holster for my hand gun. The guy passed me off to another guy who ""knows his holsters"". I tell him what I have and not only does he not know what it should go in (a standard common holster by the way) but he goes on to insult my gun joking about it being plastic. It is a common misconception if you read about it on the internet but the fact is the plastic grip is on a fully metal frame. When I try to explain to the guy that in fact it is a fully metal gun with all the same internal parts as the older version he scoffs and ignores me and refuses to grab for me the holster I ask for. From across the room someone asks for another one and he proceeds to help them...I never got to see the holster.\n\nI then go over to the ammo wall to get some ammo. 4 different employees tell me they will help me in a moment but each time they finish with a customer they either ignore me and find something else to do or help someone else who just walked in. I am clearly looking at the ammo leaning over the gun case ignoring the weapons staring at the ammo so it would take seconds to help me but no one will. I wait there at least 20 minutes because I aint leaving without my ammo and I just want to test to see how long it will take this time. Finally the lady who was sitting not 3 feet from me running a background check for at least 10 minutes not once asking me what I want finishes, hands off the sale and helps me. She purposefully sat there staring at the computer doing nothing while I looked at the ammo right behind her and said nothing to me the whole time. She told me before she started to help that customer she would help me. I literally had to wait out their arrogance in order to buy my ammo.\n\nI don't think I have ever been in a place of business more smug and rude period...but they have a lot of guns and it is cool to see. I just walk out pissed every time.\n\nOh and one more thing...they have not so good pricing. It isn't ""bad"" but you can find any gun there at a better price including shipping and transfer fee from somewhere else if you look. The POS AK 47 I looked at was $700 and I can get that online for $400 new (plus transfer) and free shipping...\n

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I was in the process of buying a LWRC carbine but wanted to purchase locally rather than through mail order. A call to LWRC based in Cambridge, MD produced the only authorized dealer in Oregon: Keith

2
★★★★★

I was in the process of buying a LWRC carbine but wanted to purchase locally rather than through mail order. A call to LWRC based in Cambridge, MD produced the only authorized dealer in Oregon: Keith

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I have been to Keith's several times over the years. I live on the central Oregon coast so the drive is long and tiring. My first visit was met with a bunch of folks who all had attitudes and some that were just plain a**holes. They also treated me as if I was some idiot who had no clue what I wanted eventhough I specifically stated what I wanted and what I was buying for. My second visit was about the same. As have all my visits. I find Keiths to be sorta like some of the groups I ran across in Montana. Low IQ's with ""little man"" mentality. I wouldn't doubt that Keith himself and most his employees drive big trucks. I now only go to Keiths to ""observe"" and then move on to other shops to wheel 'n' deal. Cheap shop, cheap service and cheap people.

1
★★☆☆☆

I have been to Keith's several times over the years. I live on the central Oregon coast so the drive is long and tiring. My first visit was met with a bunch of folks who all had attitudes and some that were just plain a**holes. They also treated me as if I was some idiot who had no clue what I wanted eventhough I specifically stated what I wanted and what I was buying for. My second visit was about the same. As have all my visits. I find Keiths to be sorta like some of the groups I ran across in Montana. Low IQ's with ""little man"" mentality. I wouldn't doubt that Keith himself and most his employees drive big trucks. I now only go to Keiths to ""observe"" and then move on to other shops to wheel 'n' deal. Cheap shop, cheap service and cheap people.

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Rude from the beginning and impatient with customers. I have experience with both the M-4 and M-9 pistol and some revolver and shotgun shooting in Civilian life.\nI headed over to Keith's to buy my first weapon for HD (got 2 little girls coming). I made the mistake of asking about what they recommended... that's all I needed to say to have the lady behind the counter get defensive & condescending. I was told to wait (which I did, 20 minutes) and she immediately started working with someone else. When she finally got done with the client, she moved to someone else who'd just walked in. I waited again, but this time I reminded her I was still waiting...she lashed out at me (just a minute!). Waited ten more, then left without being attended. Shame, they have nice merchandise but loose people like me because their poor employee training. I am surprised they still are in business. Drove to another shop and bought a Ruger SP-101, a Saiga 12 and S&W M&P on recommendation; the owner himself spent at least 20 minutes making sure I had the right tools for the job. The prices were about the same as in Keith's.

0
★☆☆☆☆

Rude from the beginning and impatient with customers. I have experience with both the M-4 and M-9 pistol and some revolver and shotgun shooting in Civilian life.\nI headed over to Keith's to buy my first weapon for HD (got 2 little girls coming). I made the mistake of asking about what they recommended... that's all I needed to say to have the lady behind the counter get defensive & condescending. I was told to wait (which I did, 20 minutes) and she immediately started working with someone else. When she finally got done with the client, she moved to someone else who'd just walked in. I waited again, but this time I reminded her I was still waiting...she lashed out at me (just a minute!). Waited ten more, then left without being attended. Shame, they have nice merchandise but loose people like me because their poor employee training. I am surprised they still are in business. Drove to another shop and bought a Ruger SP-101, a Saiga 12 and S&W M&P on recommendation; the owner himself spent at least 20 minutes making sure I had the right tools for the job. The prices were about the same as in Keith's.

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I called the shop and asked if they had an FNP-45 tactical in stock. The salesman replied quickly saying yes they did. I told them I would be right over to have a look. After driving 30 minutes to get to Keiths it turned out they didnt have one in stock, the salesman never checked. They tried to convince me I should buy an FN 5.7 instead. DO NOT believe what they tell you on the phone. The owner Keith was snappy with two customers prior to seeing me and on several occasions turned his back and walking away from me whilst I was trying to have a conversion with him. Very unprofessional. My advice is to go Keiths to try out the fit and feel of your next firearm as they do have a large inventor. Note the price and go over to NW Armory. They will beat Keiths price as they did with my FNP.

0
★☆☆☆☆

I called the shop and asked if they had an FNP-45 tactical in stock. The salesman replied quickly saying yes they did. I told them I would be right over to have a look. After driving 30 minutes to get to Keiths it turned out they didnt have one in stock, the salesman never checked. They tried to convince me I should buy an FN 5.7 instead. DO NOT believe what they tell you on the phone. The owner Keith was snappy with two customers prior to seeing me and on several occasions turned his back and walking away from me whilst I was trying to have a conversion with him. Very unprofessional. My advice is to go Keiths to try out the fit and feel of your next firearm as they do have a large inventor. Note the price and go over to NW Armory. They will beat Keiths price as they did with my FNP.

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I went to Keith's after buying a Glock 17 from my buddy. The gun originally came from California, and law prohibits magazines larger than 10 rounds. So I came by Keith's on leave (I'm active duty U.S. Army) for a couple 17 round magazines. Immediately I felt disrespected, cause when I asked to see the magazine's I would be purchasing the employee looked at me like I was an idiot and said ""It's just like any other magazine."" I'm the type of person who likes to inspect merchandise that I'm putting money in to, much like most buyers. So I took his gesture and had him bring me 2. Then I asked for 9mm rounds, I told him I wanted 150. He responded even more impatiently with ""What kind of rounds?"" I said ""Regular"" (Insinuating any brand, not hollow point or unjacketed, etc). He looked at me like I was a complete jackass, then turned around and grabbed Remington rounds walked back to the register and rung me up for $100 which was a decent price, though I expected the magazines to be cheaper coming from ""The best deals in the Northwest"". I paid and left, extremely disappointed with their staff and with a feeling of regret because I left my money with them. On the way out my wife said ""Are you sure you want this from them? They just treated you like complete s**t"". \n\nOverall they had a good selection, but they treat their customers like s**t. Basically the employee I dealt with felt like I was a ""newbie"" of sorts when it comes to weapons, which I am far from, but he didn't 2nd guess me in any way because all I got from him was 3 sentences and all were in a rude manner. \n\nI'll just wait for another gun show to come around when I take leave cause these guys are a**holes. On top of that they don't do military discount, so if you want another reason to dislike them, there you go.\n\nYou might pay $5-10 extra for different parts of your weapon with other dealers who aren't complete shitheads, it would be worth the trip.

0
★☆☆☆☆

I went to Keith's after buying a Glock 17 from my buddy. The gun originally came from California, and law prohibits magazines larger than 10 rounds. So I came by Keith's on leave (I'm active duty U.S. Army) for a couple 17 round magazines. Immediately I felt disrespected, cause when I asked to see the magazine's I would be purchasing the employee looked at me like I was an idiot and said ""It's just like any other magazine."" I'm the type of person who likes to inspect merchandise that I'm putting money in to, much like most buyers. So I took his gesture and had him bring me 2. Then I asked for 9mm rounds, I told him I wanted 150. He responded even more impatiently with ""What kind of rounds?"" I said ""Regular"" (Insinuating any brand, not hollow point or unjacketed, etc). He looked at me like I was a complete jackass, then turned around and grabbed Remington rounds walked back to the register and rung me up for $100 which was a decent price, though I expected the magazines to be cheaper coming from ""The best deals in the Northwest"". I paid and left, extremely disappointed with their staff and with a feeling of regret because I left my money with them. On the way out my wife said ""Are you sure you want this from them? They just treated you like complete s**t"". \n\nOverall they had a good selection, but they treat their customers like s**t. Basically the employee I dealt with felt like I was a ""newbie"" of sorts when it comes to weapons, which I am far from, but he didn't 2nd guess me in any way because all I got from him was 3 sentences and all were in a rude manner. \n\nI'll just wait for another gun show to come around when I take leave cause these guys are a**holes. On top of that they don't do military discount, so if you want another reason to dislike them, there you go.\n\nYou might pay $5-10 extra for different parts of your weapon with other dealers who aren't complete shitheads, it would be worth the trip.

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I see several reviews that discuss ""unprofessional"" and ""apathy"" that Keith's seems to display. \n\nI have had only 2 experiences with Keith, as they were recommended by a good friend. My friend warned me ahead of time that Keith's is VERY busy and it may take quite a bit of time for them to get to you after you first walk in. When you offer the best selection and prices in the Northwest, it is safe to say you will be very busy. \n\nOnce I had the one on one attention of their staff, they were absolutely outstanding. I had a 10 year old gun, that was in good shape, that they gave me a very fair price on trade in for a new gun. Not to mention, their new gun price was $250 less than anyone else...anywhere!! What a great deal they offered. \n\nIt was well worth putting up with a bit of slow service to get that kind of deal. \n\nI would highly recommend them.

2
★★★★★

I see several reviews that discuss ""unprofessional"" and ""apathy"" that Keith's seems to display. \n\nI have had only 2 experiences with Keith, as they were recommended by a good friend. My friend warned me ahead of time that Keith's is VERY busy and it may take quite a bit of time for them to get to you after you first walk in. When you offer the best selection and prices in the Northwest, it is safe to say you will be very busy. \n\nOnce I had the one on one attention of their staff, they were absolutely outstanding. I had a 10 year old gun, that was in good shape, that they gave me a very fair price on trade in for a new gun. Not to mention, their new gun price was $250 less than anyone else...anywhere!! What a great deal they offered. \n\nIt was well worth putting up with a bit of slow service to get that kind of deal. \n\nI would highly recommend them.

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You can just about feel a vibe of contempt for the customer at this place. The best experience I had here was when they were apathetic to my existence in the store, openly ingnoring me. After interaction with the shopkeepers started, it was all downhill. I honestly can't believe they can stay open with service this poor.

0
★☆☆☆☆

You can just about feel a vibe of contempt for the customer at this place. The best experience I had here was when they were apathetic to my existence in the store, openly ingnoring me. After interaction with the shopkeepers started, it was all downhill. I honestly can't believe they can stay open with service this poor.

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Keiths Sporting Goods has an excellent selection of weapons and thats it. These types of shops deal with retarded people all the time looking for the next black gun or uzi. These people have no idea what they want, nor do they plan to buy. Then there are people waiting in line at a very busy place to actually buy what they need. Day after day Keiths people deal with this, and what do you think your attitude would be. Its simple, shop them for there price and then go to a place like NW Armory and tell them the price and get customer service to.

1
★★☆☆☆

Keiths Sporting Goods has an excellent selection of weapons and thats it. These types of shops deal with retarded people all the time looking for the next black gun or uzi. These people have no idea what they want, nor do they plan to buy. Then there are people waiting in line at a very busy place to actually buy what they need. Day after day Keiths people deal with this, and what do you think your attitude would be. Its simple, shop them for there price and then go to a place like NW Armory and tell them the price and get customer service to.

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When I went in to buy my first gun I was so impressed with the selection and prices. I bought a nice gun. However the range never had ammo for it so it was never even shot. \r\nI decided to trade it in and was told that because it had left the store it had to be treated like a used gun and said that they could give me x amount for it. The price was several hundred dollars less than I had paid. They said if you would like to walk around a little and think about it that's ok. So I did. I decided that I didn't want to take that little for it and asked for my gun back. I was told that it was to late they had already entered it into their inventory and if I wanted it back I would have to buy it from them at more than they had quoted me to sell it to them. I ended up buying another gun. I felt like I was held hostage and will NEVER go there again. Bad customer service practice!!!

0
★☆☆☆☆

When I went in to buy my first gun I was so impressed with the selection and prices. I bought a nice gun. However the range never had ammo for it so it was never even shot. \r\nI decided to trade it in and was told that because it had left the store it had to be treated like a used gun and said that they could give me x amount for it. The price was several hundred dollars less than I had paid. They said if you would like to walk around a little and think about it that's ok. So I did. I decided that I didn't want to take that little for it and asked for my gun back. I was told that it was to late they had already entered it into their inventory and if I wanted it back I would have to buy it from them at more than they had quoted me to sell it to them. I ended up buying another gun. I felt like I was held hostage and will NEVER go there again. Bad customer service practice!!!

.

Great selection ! Not a place that I can recommend. However. I might do my research there. but the service and integrity would have me buying elsewhere. I feel that I was treated unfairly in my purchase and trade. I would have rather not even have dealt with the owner, as I might be able to write my bad experience off to disinterested employees. I felt lousy for having left my money with this business.

0
★☆☆☆☆

Great selection ! Not a place that I can recommend. However. I might do my research there. but the service and integrity would have me buying elsewhere. I feel that I was treated unfairly in my purchase and trade. I would have rather not even have dealt with the owner, as I might be able to write my bad experience off to disinterested employees. I felt lousy for having left my money with this business.

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Bought a Walther P99 this month. I had no issues, thought the employees were helpful, and they seemed very nice. I bought the P99 for a decent price. They have a great selection of new and used firearms. I recommend them to anyone looking for something to shoot.

2
★★★★★

Bought a Walther P99 this month. I had no issues, thought the employees were helpful, and they seemed very nice. I bought the P99 for a decent price. They have a great selection of new and used firearms. I recommend them to anyone looking for something to shoot.

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I went to gun show and checked out what Keith's Sporting Goods had on their tables. I got excited about a S&W Model 19. It was pretty beat up, with worn blue finish. It seemed to be in fair shape mechanically though. I like guns with scratches on them so I don't have to live in fear of putting the first dent in them- also they're cheaper.\n\nThe gun was listed for 435 with a 25 dollar ""special discount"", so 410. My brother helped me check the prices online and this seemed to be high for a gun in it's condition. \n\nI asked Keith (know he was Keith because an employee told me he was the owner) if he would take 325 for it. He got mad at, told me I didn't know ""the value of guns"" (I guess that makes two of us). And just turned his back to me and walked away, as if I had personally insulted him. The funny thing is that I would have been willing to bargain up in price quite a bit.\n\nPeople go to gun shows to haggle, and I was willing to go above my first offer, had Keith made me a counter offer. Or he could have just said ""no"". I can respect that too. \nInstead he lectured me and turned his back to me. I have never been treated this rudely at any gun show, or place of business in general.\n\nObviously I didn't end up buying anything from this merchant and I'm glad that I didn't. I got to experience Keith's treatment of customers right off the bat, preventing me from making the mistake of buying from him. I would warn anyone thinking of doing business with Keith's. \n\nConsidering how poorly I was treated trying to buy a gun, can you imagine how bad it would be if you were trying to get him to honor a return on a problematic gun?\n\nEvery other merchant at the show was amazingly nice and polite- I suggest you buy from one of them. \n\n

0
★☆☆☆☆

I went to gun show and checked out what Keith's Sporting Goods had on their tables. I got excited about a S&W Model 19. It was pretty beat up, with worn blue finish. It seemed to be in fair shape mechanically though. I like guns with scratches on them so I don't have to live in fear of putting the first dent in them- also they're cheaper.\n\nThe gun was listed for 435 with a 25 dollar ""special discount"", so 410. My brother helped me check the prices online and this seemed to be high for a gun in it's condition. \n\nI asked Keith (know he was Keith because an employee told me he was the owner) if he would take 325 for it. He got mad at, told me I didn't know ""the value of guns"" (I guess that makes two of us). And just turned his back to me and walked away, as if I had personally insulted him. The funny thing is that I would have been willing to bargain up in price quite a bit.\n\nPeople go to gun shows to haggle, and I was willing to go above my first offer, had Keith made me a counter offer. Or he could have just said ""no"". I can respect that too. \nInstead he lectured me and turned his back to me. I have never been treated this rudely at any gun show, or place of business in general.\n\nObviously I didn't end up buying anything from this merchant and I'm glad that I didn't. I got to experience Keith's treatment of customers right off the bat, preventing me from making the mistake of buying from him. I would warn anyone thinking of doing business with Keith's. \n\nConsidering how poorly I was treated trying to buy a gun, can you imagine how bad it would be if you were trying to get him to honor a return on a problematic gun?\n\nEvery other merchant at the show was amazingly nice and polite- I suggest you buy from one of them. \n\n

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NOTE: After reading through the various reviews of this business, I was surprised by the comments. Not the negative ones- those seem consistent with my own experience- I was surprised by the many positive comments. I strongly suspect that someone related to the store may be the sole person responsible for positive comments on the net.

I went to the Rose City Gun and Knife Show and checked out what Keith's Sporting Goods had on their tables. I got excited about a S&W Model 19. It was pretty beat up, with worn blue finish. It seemed to be in fair shape mechanically though. I like guns with scratches on them so I don't have to live in fear of putting the first dent in them- also they're cheaper.

The gun was listed for 435 with a 25 dollar "special discount", so 410. My brother helped me check the prices online and this seemed to be high for a gun in it's condition.

I asked Keith (know he was Keith because an employee told me he was the owner) if he would take 325 for it. He got mad at, told me I didn't know "the value of guns" (I guess that makes two of us). And just turned his back to me and walked away, as if I had personally insulted him. The funny thing is that I would have been willing to bargain up in price quite a bit.

People go to gun shows to haggle, and I was willing to go above my first offer, had Keith made me a counter offer. Or he could have just said "no". I can respect that too.

Instead he lectured me and turned his back to me. I have never been treated this rudely at any gun show, or place of business in general.

Obviously I didn't end up buying anything from this merchant and I'm glad that I didn't. I got to experience Keith's treatment of customers right off the bat, preventing me from making the mistake of buying from him. I would warn anyone thinking of doing business with Keith's.

Considering how poorly I was treated trying to buy a gun, can you imagine how bad it would be if you were trying to get him to honor a return on a problematic gun?

Every other merchant at the show was amazingly nice and polite- I suggest you buy from one of them.

1
★☆☆☆☆

NOTE: After reading through the various reviews of this business, I was surprised by the comments. Not the negative ones- those seem consistent with my own experience- I was surprised by the many positive comments. I strongly suspect that someone related to the store may be the sole person responsible for positive comments on the net.

I went to the Rose City Gun and Knife Show and checked out what Keith's Sporting Goods had on their tables. I got excited about a S&W Model 19. It was pretty beat up, with worn blue finish. It seemed to be in fair shape mechanically though. I like guns with scratches on them so I don't have to live in fear of putting the first dent in them- also they're cheaper.

The gun was listed for 435 with a 25 dollar "special discount", so 410. My brother helped me check the prices online and this seemed to be high for a gun in it's condition.

I asked Keith (know he was Keith because an employee told me he was the owner) if he would take 325 for it. He got mad at, told me I didn't know "the value of guns" (I guess that makes two of us). And just turned his back to me and walked away, as if I had personally insulted him. The funny thing is that I would have been willing to bargain up in price quite a bit.

People go to gun shows to haggle, and I was willing to go above my first offer, had Keith made me a counter offer. Or he could have just said "no". I can respect that too.

Instead he lectured me and turned his back to me. I have never been treated this rudely at any gun show, or place of business in general.

Obviously I didn't end up buying anything from this merchant and I'm glad that I didn't. I got to experience Keith's treatment of customers right off the bat, preventing me from making the mistake of buying from him. I would warn anyone thinking of doing business with Keith's.

Considering how poorly I was treated trying to buy a gun, can you imagine how bad it would be if you were trying to get him to honor a return on a problematic gun?

Every other merchant at the show was amazingly nice and polite- I suggest you buy from one of them.

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Keith's is probably the best shop in PDX metro for variety of hand and long guns, though gunbroker is pretty good as well. Not so much for accessories. You go to Keith's because they have what you need, and they are efficient - I called about a specific model, they told me quickly if they had in stock and what they could order, but had to check with their vendor, and promised to call me back - AND THEY DID. So many other shops say they will and don't. So +1 for efficiency. They had in stock a less common variant of one of their standard products, so +2 for variety and stock on hand.\n\nAs for chatty customer service, it depends, some of the counter help will chat over the counter, some will answer technical questions fine but if you try to make conversation they will be stonily silent & pull the East Coast vibe on you (I'm from Boston so I can say that :-)). But that beats some places where you get some old blowhard who lectures you like you are 5 years old....\n\nSo, don't go there expecting to make a friend, but for quick and efficient service.\n\nAnd their prices are very good as well, found what I was looking for for less than I would have paid on the 'net, with shipping & transfer fees taken into account. So all in all, a decent place.

2
★★★★☆

Keith's is probably the best shop in PDX metro for variety of hand and long guns, though gunbroker is pretty good as well. Not so much for accessories. You go to Keith's because they have what you need, and they are efficient - I called about a specific model, they told me quickly if they had in stock and what they could order, but had to check with their vendor, and promised to call me back - AND THEY DID. So many other shops say they will and don't. So +1 for efficiency. They had in stock a less common variant of one of their standard products, so +2 for variety and stock on hand.\n\nAs for chatty customer service, it depends, some of the counter help will chat over the counter, some will answer technical questions fine but if you try to make conversation they will be stonily silent & pull the East Coast vibe on you (I'm from Boston so I can say that :-)). But that beats some places where you get some old blowhard who lectures you like you are 5 years old....\n\nSo, don't go there expecting to make a friend, but for quick and efficient service.\n\nAnd their prices are very good as well, found what I was looking for for less than I would have paid on the 'net, with shipping & transfer fees taken into account. So all in all, a decent place.

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Unpleasant employees, very poor return/exchange policies, and ok.... prices. And why would you buy here....\r\n\r\nOne time customers and poor attitude, they have no clue about maintaining relationships with customers and would rather get your dollar once and burn a bridge.\r\n\r\nBeing a conscious buyer i do my research before making purchases, Keiths is not bad as far as prices but is in no way worth the trouble. Everything they sell has a short return policy and that is assuming they actually return/exchange, in my experiences they dont... Sure they can order a lot and claim to sell a lot (the most in oregon) but if this is true they should still be friendly and have 21st century policies without the smug attitude. When you are helped... they almost act like your putting them out, like you as one customer are not worth the time, and trust me if you have any problem with a purchase they are not the ones to go to, after they get the money they could care less about customer service. Anything with research can be bought cheaper than Keiths shopping around whether online or otherwise. Trust me you may give them your trust, money, business, and respect but THEY WILL NOT RETURN the FAVOR. Go buy something cheap or pay them a visit and you will know what i am talking about.

0
★☆☆☆☆

Unpleasant employees, very poor return/exchange policies, and ok.... prices. And why would you buy here....\r\n\r\nOne time customers and poor attitude, they have no clue about maintaining relationships with customers and would rather get your dollar once and burn a bridge.\r\n\r\nBeing a conscious buyer i do my research before making purchases, Keiths is not bad as far as prices but is in no way worth the trouble. Everything they sell has a short return policy and that is assuming they actually return/exchange, in my experiences they dont... Sure they can order a lot and claim to sell a lot (the most in oregon) but if this is true they should still be friendly and have 21st century policies without the smug attitude. When you are helped... they almost act like your putting them out, like you as one customer are not worth the time, and trust me if you have any problem with a purchase they are not the ones to go to, after they get the money they could care less about customer service. Anything with research can be bought cheaper than Keiths shopping around whether online or otherwise. Trust me you may give them your trust, money, business, and respect but THEY WILL NOT RETURN the FAVOR. Go buy something cheap or pay them a visit and you will know what i am talking about.

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I was a loyal customer at Keith's for 15 years. I now live 1.5 hours away but would still drive there to buy because of price, selection, and I did like Keith. I always saw firsthand how bad the customer service was but when the stars aligned and one could get some attention, especially from keith, it was good. I was aware that other gun shops would actually be cheaper on a gun I was interested in, but I remained loyal. I bought and consigned a lot of guns at Keiths. \n\nThis last June I saw Keith at the gun show and offered a trade deal, he countered a little lower than I wanted. I said I wanted to think about it. I returned 30 minutes later to do the deal but he then he refused to do it. He said he had ""always been fair to you, but you walked off."" He then went on to condescendingly lecture how I should have taken the deal at the moment, how he had always been fair to me, and he wasn't going to do the deal because I had decided to think about it. That was the best reason he offered. I was stunned he would treat anyone like that let alone a customer. I walked off but came back ten minutes later and patiently waited for keith to tell him I was disappointed with his attitude and that it was a blow to my loyalty to him as a customer. I even told staff I was waiting for keith and they would pass it on to him. He walked passed me more times than I could count and intentionally ignored me. I waited 15 minutes to no avail. I determined never to buy a gun from that man again. \n\nI went from the show straight to Northwest Armory (who I used to think did'nt cut the mustard compared to keiths) They gave me a better trade offer than keiths did for the gun I was looking at. I also bought a second gun from them that day. Since then I have bought a third gun as well as accessories. I have found a place that has great service, matches and often beats keiths on prices, and is not staffed by arrogant fools. \n\nStick with Keiths to see the most selection in one place, but there are other cheaper stores with a whole lot less stupidity involved. What I learned from all this is a store goes bad from the top down!

0
★☆☆☆☆

I was a loyal customer at Keith's for 15 years. I now live 1.5 hours away but would still drive there to buy because of price, selection, and I did like Keith. I always saw firsthand how bad the customer service was but when the stars aligned and one could get some attention, especially from keith, it was good. I was aware that other gun shops would actually be cheaper on a gun I was interested in, but I remained loyal. I bought and consigned a lot of guns at Keiths. \n\nThis last June I saw Keith at the gun show and offered a trade deal, he countered a little lower than I wanted. I said I wanted to think about it. I returned 30 minutes later to do the deal but he then he refused to do it. He said he had ""always been fair to you, but you walked off."" He then went on to condescendingly lecture how I should have taken the deal at the moment, how he had always been fair to me, and he wasn't going to do the deal because I had decided to think about it. That was the best reason he offered. I was stunned he would treat anyone like that let alone a customer. I walked off but came back ten minutes later and patiently waited for keith to tell him I was disappointed with his attitude and that it was a blow to my loyalty to him as a customer. I even told staff I was waiting for keith and they would pass it on to him. He walked passed me more times than I could count and intentionally ignored me. I waited 15 minutes to no avail. I determined never to buy a gun from that man again. \n\nI went from the show straight to Northwest Armory (who I used to think did'nt cut the mustard compared to keiths) They gave me a better trade offer than keiths did for the gun I was looking at. I also bought a second gun from them that day. Since then I have bought a third gun as well as accessories. I have found a place that has great service, matches and often beats keiths on prices, and is not staffed by arrogant fools. \n\nStick with Keiths to see the most selection in one place, but there are other cheaper stores with a whole lot less stupidity involved. What I learned from all this is a store goes bad from the top down!

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Wow, Ive never seen so many bad reviews...hahaha.\r\nMy personal experience is that quite a few people shopping for firearms want to chat it up....I don't know why this is. I'm guessing people just want to show that they have lots of experience with firearms and not sound stupid. If conversation is what you want, definitely go to another store...this place is BUSY! \r\nIf you've done your research and know exactly what you want, then this is a great store with very competative prices. \r\nIve made two pistol purchases there and found the process very streamlined. The key is to patiently wait your turn and know what you want. If you are there to window shop and touch every weapon in the place save your time and go to Cabelas....you can look all day there and chat up as much as you want.\r\nA word of advice to Keith's would be to get a number pull thingy so people are helped in the order that they have arrived.

2
★★★★☆

Wow, Ive never seen so many bad reviews...hahaha.\r\nMy personal experience is that quite a few people shopping for firearms want to chat it up....I don't know why this is. I'm guessing people just want to show that they have lots of experience with firearms and not sound stupid. If conversation is what you want, definitely go to another store...this place is BUSY! \r\nIf you've done your research and know exactly what you want, then this is a great store with very competative prices. \r\nIve made two pistol purchases there and found the process very streamlined. The key is to patiently wait your turn and know what you want. If you are there to window shop and touch every weapon in the place save your time and go to Cabelas....you can look all day there and chat up as much as you want.\r\nA word of advice to Keith's would be to get a number pull thingy so people are helped in the order that they have arrived.

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During my visit yesterday, I counted six people working the counters at Keith's. The parking lot was full, and every one of the people was working with a customer. \n\nI knew exactly what I wanted, and when one of them was able to help me she was polite, prompt, and knowledgeable about their inventory. She had to run across the street to an inventory location for the gun I wanted, but she did so immediately and within a couple of minutes a young man brought the gun into the store. \n\nI checked the gun in the box (just a serial number match), agreed to buy, and she immediately gave me the background check form and turned me over to the young man who was getting state background checks done on the phone. He had been waiting for the State to answer for a few minutes, but once he got them on the line I believe I heard him complete six or seven applications in a row. I filled out my paperwork, gave it to him, and while he was working with the state I paid for the gun. \n\nThe whole process from beginning to end, walking into the store and walking out with the gun, took about 20 minutes. These people work efficiently and fast, and they know what they're doing. \n\nFolks, this is a business, and a high-volume business at that. I think that Keith's is set apart by the size of their inventory and the number of guns they sell. They have very competitive prices and massive selection, so if you can do your research on the Internet and walk in knowing what you want, there's an excellent chance that you'll walk out with that gun, and you'll do it pretty quickly considering the number of customers in the store.\n\nIf you go into Keith's expecting the ""social club"" atmosphere of many of Portland's gun shops, if you need instruction or education, you're probably going to be disappointed. Keith's does seem to expect you to know what you want. \n\nI've been there when there were not many customers in the store, and I saw customers getting plenty of time from the sales people, because they didn't have a line waiting. If the place is crowded, and if you have customers waiting and you're faced with somebody who's undecided, aren't you going to try to move them along?\n\nIf you walk in knowing what you want, you should expect to walk out a happy customer. If there's a crowd in the store, the way I see it is that those customers who just want to chat with the sales people and handle a bunch of weapons, and are really undecided, are being inconsiderate of the rest of the customers in the store, and unrealistic. If you're one of those ""shoppers"", you'll be happiest at a gun show, or one of the unsuccessful gun shops in Portland that have no customers in the store and not a whole lot of inventory, either.\n\nKeith's is a business, a high volume, competitive price business with an excellent selection. The behave like good business people should.\n\nIf you need a lot of social interaction, go join a club.\n

2
★★★★★

During my visit yesterday, I counted six people working the counters at Keith's. The parking lot was full, and every one of the people was working with a customer. \n\nI knew exactly what I wanted, and when one of them was able to help me she was polite, prompt, and knowledgeable about their inventory. She had to run across the street to an inventory location for the gun I wanted, but she did so immediately and within a couple of minutes a young man brought the gun into the store. \n\nI checked the gun in the box (just a serial number match), agreed to buy, and she immediately gave me the background check form and turned me over to the young man who was getting state background checks done on the phone. He had been waiting for the State to answer for a few minutes, but once he got them on the line I believe I heard him complete six or seven applications in a row. I filled out my paperwork, gave it to him, and while he was working with the state I paid for the gun. \n\nThe whole process from beginning to end, walking into the store and walking out with the gun, took about 20 minutes. These people work efficiently and fast, and they know what they're doing. \n\nFolks, this is a business, and a high-volume business at that. I think that Keith's is set apart by the size of their inventory and the number of guns they sell. They have very competitive prices and massive selection, so if you can do your research on the Internet and walk in knowing what you want, there's an excellent chance that you'll walk out with that gun, and you'll do it pretty quickly considering the number of customers in the store.\n\nIf you go into Keith's expecting the ""social club"" atmosphere of many of Portland's gun shops, if you need instruction or education, you're probably going to be disappointed. Keith's does seem to expect you to know what you want. \n\nI've been there when there were not many customers in the store, and I saw customers getting plenty of time from the sales people, because they didn't have a line waiting. If the place is crowded, and if you have customers waiting and you're faced with somebody who's undecided, aren't you going to try to move them along?\n\nIf you walk in knowing what you want, you should expect to walk out a happy customer. If there's a crowd in the store, the way I see it is that those customers who just want to chat with the sales people and handle a bunch of weapons, and are really undecided, are being inconsiderate of the rest of the customers in the store, and unrealistic. If you're one of those ""shoppers"", you'll be happiest at a gun show, or one of the unsuccessful gun shops in Portland that have no customers in the store and not a whole lot of inventory, either.\n\nKeith's is a business, a high volume, competitive price business with an excellent selection. The behave like good business people should.\n\nIf you need a lot of social interaction, go join a club.\n

.

Keith's has a great selection, but honestly, I've found a lot of the same guns elsewhere, priced identicially, and without the attitude. Yea, they'll argue that they are a big, successful volume business (so what), but the bottom line is that Keith's seems to suffer from the kind of cocky arrogance you typically find in a business that has a recession-proof commodity with lots of willing customers. Success goes to their heads; they become bored, complacent, and distinterested in building longer term customer relationships. BEWARE. You can do better (or at least just as well) elsewhere and with much nicer sales people.

0
★☆☆☆☆

Keith's has a great selection, but honestly, I've found a lot of the same guns elsewhere, priced identicially, and without the attitude. Yea, they'll argue that they are a big, successful volume business (so what), but the bottom line is that Keith's seems to suffer from the kind of cocky arrogance you typically find in a business that has a recession-proof commodity with lots of willing customers. Success goes to their heads; they become bored, complacent, and distinterested in building longer term customer relationships. BEWARE. You can do better (or at least just as well) elsewhere and with much nicer sales people.

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They were referred to me by a friend. He said they had the best selection near Portland and also carry consignment pieces. Also read reviews that they have good prices. Went today and was impressed with the selection. So many reviews complained about the customer service so I was expecting bad service but received the opposite! The girl who helped us was friendly and knowledgable. It was extremely busy as well since it was a Friday afternoon. There was a lot of staff there and everyone was nice that we talked to. Ended up walking out with my first hand-gun and I'm sure we'll go back many more times.

2
★★★★☆

They were referred to me by a friend. He said they had the best selection near Portland and also carry consignment pieces. Also read reviews that they have good prices. Went today and was impressed with the selection. So many reviews complained about the customer service so I was expecting bad service but received the opposite! The girl who helped us was friendly and knowledgable. It was extremely busy as well since it was a Friday afternoon. There was a lot of staff there and everyone was nice that we talked to. Ended up walking out with my first hand-gun and I'm sure we'll go back many more times.

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Great prices, great selection, espcially used. Horrible customer service. After one purchase, I have since started using going to The Gunroom or The Gunbroker in Tigard. I pay a little more, but would rather my $$ go to a company that treats it's customers like they want them to return.\r\n

0
★☆☆☆☆

Great prices, great selection, espcially used. Horrible customer service. After one purchase, I have since started using going to The Gunroom or The Gunbroker in Tigard. I pay a little more, but would rather my $$ go to a company that treats it's customers like they want them to return.\r\n

.

I cannot believe that Keith allows these type of business practices to go on. I have purchased many handguns from there ONLY because their cheap....but so is their work ethic and customer service skills. I have, and recommend to anyone with a sense of self respect, decided to pay a LITTLE more money for a LOT better shopping experience and less frustration due to the lack of customer service. All the negative things said in these reviews are 100% true and the ones that say good things must have looked like money.

0
★☆☆☆☆

I cannot believe that Keith allows these type of business practices to go on. I have purchased many handguns from there ONLY because their cheap....but so is their work ethic and customer service skills. I have, and recommend to anyone with a sense of self respect, decided to pay a LITTLE more money for a LOT better shopping experience and less frustration due to the lack of customer service. All the negative things said in these reviews are 100% true and the ones that say good things must have looked like money.

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Well I'll start by saying in my opinion Keith's Sporting Goods is the best the Portland area has to offer when it comes to everything I'd want out of purchasing a firearm. I recommend them to everyone I know with an interest and until I logged onto this site I had never heard a bad thing. Hence the signing up and posting my own review :).\n\nI go to Keith's because of their prices first. I'm not sure if they offer a price match or anything of the sort but I've never been in the market for a particular item they carried and could find it anywhere else cheaper. \n\nPrices aside, they've always been informative without force feeding me their opinion. It's one thing to give an honest opinion on an item when asked. Another to tell me as their handing it to me for inspection how unhappy I'll be for purchasing this item because of . I experience this in a lot of other places. Not Keith's. \n\nI have no issues with their Customer Service. Sure, it's not like you get greeted as you walk into the door like Walmart, but then again I'm not shopping for underwear. I'm looking for a firearm! You walk in, look around for what you want. And who wouldn't want to browse through that selection. I usually end up walking out with more than intended. When I see what I actually came for or something that interests me you catch the attention of someone. You'll be next in line. That simple. Once you have them in front of you they'll take care of you. Their Customer Service has shocked me at times. I can recall walking in to purchase another firearm a few weeks after making a purchase. I got delayed on the background check. Keith's wife, knowing that she just sold me a firearm and there's no way I should be waiting again, hopped back on the phone and talked to them. Explained the situation and 5 minutes later I was pulling out of their parking lot with my new pal. The firearm, not the wife. \n\nI highly recommend them for everything related. The drive may be a little long for some, but you'll make up for it in money saved. I've never walked out unsatisfied. If you do, turn around and give them a chance to make it right before instantly forming a bad opinion. You might be surprised.

2
★★★★★

Well I'll start by saying in my opinion Keith's Sporting Goods is the best the Portland area has to offer when it comes to everything I'd want out of purchasing a firearm. I recommend them to everyone I know with an interest and until I logged onto this site I had never heard a bad thing. Hence the signing up and posting my own review :).\n\nI go to Keith's because of their prices first. I'm not sure if they offer a price match or anything of the sort but I've never been in the market for a particular item they carried and could find it anywhere else cheaper. \n\nPrices aside, they've always been informative without force feeding me their opinion. It's one thing to give an honest opinion on an item when asked. Another to tell me as their handing it to me for inspection how unhappy I'll be for purchasing this item because of . I experience this in a lot of other places. Not Keith's. \n\nI have no issues with their Customer Service. Sure, it's not like you get greeted as you walk into the door like Walmart, but then again I'm not shopping for underwear. I'm looking for a firearm! You walk in, look around for what you want. And who wouldn't want to browse through that selection. I usually end up walking out with more than intended. When I see what I actually came for or something that interests me you catch the attention of someone. You'll be next in line. That simple. Once you have them in front of you they'll take care of you. Their Customer Service has shocked me at times. I can recall walking in to purchase another firearm a few weeks after making a purchase. I got delayed on the background check. Keith's wife, knowing that she just sold me a firearm and there's no way I should be waiting again, hopped back on the phone and talked to them. Explained the situation and 5 minutes later I was pulling out of their parking lot with my new pal. The firearm, not the wife. \n\nI highly recommend them for everything related. The drive may be a little long for some, but you'll make up for it in money saved. I've never walked out unsatisfied. If you do, turn around and give them a chance to make it right before instantly forming a bad opinion. You might be surprised.

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Well, first off...customer service was less than desirable at this location. I am in the military stationed in another state and I came here to purchase a few items. I spent $2,500.00 not a fortune, but I would expect to be treated with a little more respect as a customer than what I received at this shop.\n\nIf I asked any questions, it was obvious that I was simply a nuisance to the individual who was showing me weapons, and any request I had produced contempt. I bought a handgun the week prior and received a $100 dollar discount for being in the military which I appreciated, but when I produced my ID again to buy a long riffle and explain that Oregon was my home of record and not where I currently reside, the customer employee stated ""that does not do anything for me"". I don't ask for special treatment, nor do I expect it, but here I felt like I was a second class citizen. I will admit that other employees were much nicer and I felt that management was good.\n\nAs far as selection goes, I give it a thumbs up and a thumbs down. The shop did not have a great selection of long guns, decent handguns...they have another wear house that supposedly has 5K of inventory. \n\nOverall, I would not recommend going to this shop, customer service lacks. If you know exactly what they have in inventory and you like their price...get in and get out and appreciate your new firearm. If you are on the fence line about a particular caliber or type of firearm, go somewhere else.\n\nPurchase: Glock 19, Bushmaster modular carbine and a Boyt case

1
★★☆☆☆

Well, first off...customer service was less than desirable at this location. I am in the military stationed in another state and I came here to purchase a few items. I spent $2,500.00 not a fortune, but I would expect to be treated with a little more respect as a customer than what I received at this shop.\n\nIf I asked any questions, it was obvious that I was simply a nuisance to the individual who was showing me weapons, and any request I had produced contempt. I bought a handgun the week prior and received a $100 dollar discount for being in the military which I appreciated, but when I produced my ID again to buy a long riffle and explain that Oregon was my home of record and not where I currently reside, the customer employee stated ""that does not do anything for me"". I don't ask for special treatment, nor do I expect it, but here I felt like I was a second class citizen. I will admit that other employees were much nicer and I felt that management was good.\n\nAs far as selection goes, I give it a thumbs up and a thumbs down. The shop did not have a great selection of long guns, decent handguns...they have another wear house that supposedly has 5K of inventory. \n\nOverall, I would not recommend going to this shop, customer service lacks. If you know exactly what they have in inventory and you like their price...get in and get out and appreciate your new firearm. If you are on the fence line about a particular caliber or type of firearm, go somewhere else.\n\nPurchase: Glock 19, Bushmaster modular carbine and a Boyt case

Pros: Selection, price

Cons: Attitude, Customer Service, Selection

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I will recommend Kieth's to anyone who wants to see what truly terrible customer service is. It's laughable. You'll enjoy the stop even if you just happen to be passing by to a shop that actually want's your business.\r\n\r\nI read these reviews AFTER I visited because I couldn't believe it. I'm certain Kieth does this on purpose. There can be no other explanation. NONE. It's quite a show of disrespect.\r\n\r\nHad visited the Spears Web site that directed me to Kieth's for a Spears reloading manual.\r\n\r\nWalked in and stood. Didn't want to get in anyone's way. After all, there were three customers and three employees in the place. Stood there for about a minute waiting for someone to at least look up and acknowledge me. Didn't happen. I walked around looking the place over for any manuals thinking someone would say ""Hi"". Didn't see any manuals. No one saw me.\r\n\r\nI got tired of being ignored and I walked up to the girl putting stickers on stuff behind the counter. She was chomping away on her gum and yelling across the store; something about how Kieth told her to do it. Looking right past me, she doesn't even see me. I say ""Hi"" to her and ask if they have any reloading manuals. Without missing a chomp or even looking up she says ""No"".\r\n\r\n That was it. I was out.\r\n\r\n I remember walking down the stairs outside and thinking how TOTALLY unbelievable the whole thing was.\r\n\r\nThen I come here and read all the reviews about lousy customer service. I'm betting this is Kieth's claim to fame and that he's good with that. Hey, at least he's famous for lousy service world wide.\r\n\r\nWad

1
★★☆☆☆

I will recommend Kieth's to anyone who wants to see what truly terrible customer service is. It's laughable. You'll enjoy the stop even if you just happen to be passing by to a shop that actually want's your business.\r\n\r\nI read these reviews AFTER I visited because I couldn't believe it. I'm certain Kieth does this on purpose. There can be no other explanation. NONE. It's quite a show of disrespect.\r\n\r\nHad visited the Spears Web site that directed me to Kieth's for a Spears reloading manual.\r\n\r\nWalked in and stood. Didn't want to get in anyone's way. After all, there were three customers and three employees in the place. Stood there for about a minute waiting for someone to at least look up and acknowledge me. Didn't happen. I walked around looking the place over for any manuals thinking someone would say ""Hi"". Didn't see any manuals. No one saw me.\r\n\r\nI got tired of being ignored and I walked up to the girl putting stickers on stuff behind the counter. She was chomping away on her gum and yelling across the store; something about how Kieth told her to do it. Looking right past me, she doesn't even see me. I say ""Hi"" to her and ask if they have any reloading manuals. Without missing a chomp or even looking up she says ""No"".\r\n\r\n That was it. I was out.\r\n\r\n I remember walking down the stairs outside and thinking how TOTALLY unbelievable the whole thing was.\r\n\r\nThen I come here and read all the reviews about lousy customer service. I'm betting this is Kieth's claim to fame and that he's good with that. Hey, at least he's famous for lousy service world wide.\r\n\r\nWad

Pros: Lousy customer service is entertaining

Cons: Don't carry Spears manuals even though Spears thinks they do

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As soon as I walked in the door and headed to the back counter, I was greeted. I knew what I wanted, was shown two options and when I decided, I looked around the place, picked up another item and headed to the the check out. Without asking, a buck was dropped from my overall bill. Yes, I will go back.

2
★★★★★

As soon as I walked in the door and headed to the back counter, I was greeted. I knew what I wanted, was shown two options and when I decided, I looked around the place, picked up another item and headed to the the check out. Without asking, a buck was dropped from my overall bill. Yes, I will go back.

Pros: Know their stuff

Cons: Parking lot sucks

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when we finally got help the worker smelled of candy, but was helpful..When he left we again waited for help witha differant item and got NO help, so we ended up leaving without making any purchases.

0
★☆☆☆☆

when we finally got help the worker smelled of candy, but was helpful..When he left we again waited for help witha differant item and got NO help, so we ended up leaving without making any purchases.

Pros: fair selection

Cons: customer service sucks, 1 worker was eating while helping

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I used to not like Keith's, but after making a half a dozen purchases in 6 months I've grown to like them more & more. When at a gun show Keith did not have a Mossberg I was looking for, so he took the time to call his store to see if it was there before I drove 50 miles for nothing. Keith's has always had cheaper prices than anyone I've ever looked into. Also Keith's has a great selection of ammo which is priced almost as good as Bi-Mart which is a miracle. If your looking to walk into Keith's and walk out with a gun like you would a happy meal your gonna be disappointed, because they are very busy running several background checks at once. You need to wait your turn and be patient. Hammer42 recommends people to the Gun Room, but the Gun Room is the WORST GUN STORE EVER. The owner of The Gun Room isn't a master dealer like Keith's, he even buys his ammo from Wal-Mart & marks it up about $20 a box. I would recommend anyone to Keith's, they have a vault across the street from their store & have about every gun you could want, just be patient and Keith's will come thru for you.

2
★★★★★

I used to not like Keith's, but after making a half a dozen purchases in 6 months I've grown to like them more & more. When at a gun show Keith did not have a Mossberg I was looking for, so he took the time to call his store to see if it was there before I drove 50 miles for nothing. Keith's has always had cheaper prices than anyone I've ever looked into. Also Keith's has a great selection of ammo which is priced almost as good as Bi-Mart which is a miracle. If your looking to walk into Keith's and walk out with a gun like you would a happy meal your gonna be disappointed, because they are very busy running several background checks at once. You need to wait your turn and be patient. Hammer42 recommends people to the Gun Room, but the Gun Room is the WORST GUN STORE EVER. The owner of The Gun Room isn't a master dealer like Keith's, he even buys his ammo from Wal-Mart & marks it up about $20 a box. I would recommend anyone to Keith's, they have a vault across the street from their store & have about every gun you could want, just be patient and Keith's will come thru for you.

Pros: Cheap prices/ Good Selection/ Stocked with Ammo

Cons: You might need to wait, guns aren't fast food.

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I went to purchase an AR-15 from Keith's, I was greeted by a female right away, however; they did not have many on display. She asked me what I was looking for, and at no time did she say that she had more in a warehouse or anything like that. I didn't realize how big Keith's was until a couple weeks later at the gun show when they had hundred's of guns laid out on the tables. I went to the gun show and both times I had questions, I had to grab the attention of a sales person from them, I was never approached, and they were quick to leave and help someone else. I am now a proud owner of a AR-15, and DID NOT purchase from Keiths.

1
★★☆☆☆

I went to purchase an AR-15 from Keith's, I was greeted by a female right away, however; they did not have many on display. She asked me what I was looking for, and at no time did she say that she had more in a warehouse or anything like that. I didn't realize how big Keith's was until a couple weeks later at the gun show when they had hundred's of guns laid out on the tables. I went to the gun show and both times I had questions, I had to grab the attention of a sales person from them, I was never approached, and they were quick to leave and help someone else. I am now a proud owner of a AR-15, and DID NOT purchase from Keiths.

Pros: Huge selection....

Cons: Customer service

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For many years I have heard so many negative comments about doing business at Kieths that it kept me away until yesterday. I have been shopping for an AR for a few weeks now and finally decided to check out the inventory. I was greeted almost immediately and received help and advice from 3 different people including Kieth himself. Twice they went to a warehouse across the street to bring me rifles they thought I might like. and after purchase Kieth also offered for me to contact him on any future questions about the gun. they could not have been more friendly and helpful. prices were very reasonable. Please dont let the neg. comments keep you away.

2
★★★★★

For many years I have heard so many negative comments about doing business at Kieths that it kept me away until yesterday. I have been shopping for an AR for a few weeks now and finally decided to check out the inventory. I was greeted almost immediately and received help and advice from 3 different people including Kieth himself. Twice they went to a warehouse across the street to bring me rifles they thought I might like. and after purchase Kieth also offered for me to contact him on any future questions about the gun. they could not have been more friendly and helpful. prices were very reasonable. Please dont let the neg. comments keep you away.

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What shocks me is that Keths actually has a 3 star rating overall? What a joke. I'm not some Nancy boy that has sensitive feelings or needs my hand held over gun purchses either. I'm a former Special Forces Sniper and I have made a purchase at Keiths.\r\n\r\n.Keiths has the largest selection and Sells more firearms than anyplace within 800 miles.\r\n\r\nKeiths sells all new firearms at 5% over dealer cost and due to their volume they are ""master dealers"" with many manufacturers. If Keiths doesn't have what you want in stock they will open the order guide right in front of you showing you their cost and how many of such weapons the manufactuer has in their pipeline and how much it will be ship the weapon.\r\n\r\nHow do they stay in business?? That gets asked alot.\r\n\r\nYOU KEEP GOING there....we can vote someone out of business......we vote with our wallets. Pay a touch more and go somewhere else, support local mom and pop gunshops or god forbid actually a place that has a GUNSMITH. Order off the internet., buy at gunshows. If you need a place that has alot of guns on the walls go to the GUNROOM in Portland.....and guess what they have gunsmithing, good prices, nice nice people. Keiths makes their money on used guns and ammo and accesories......they charge way more than most for similar items. And you won't get any trade in value there because no business can live off of 5% profit on merchandise across the board. Thats why all their other stuff is marked way up. And this isn't one of these deals ""someone should call the owner and let him know"" KEith himself works there in sales....he taught everyone how to treat customers like crap. Go in on a day when there are 5 salepeople standing around talking. Look at and handle guns for an hour......nobody will talk to you. About 4-5 years ago I went into KEiths with my daughter..about 4 at the time. I wanted a Colt AR15 to shoot at Camp Perry(NAtional Long Distance Rifle match) I grabbed it off of the shelf and went to the counter after an hour of looking. 4-5 months later I went to the Gunshow at the Expo.......for grins I went to the KEiths booth 12 times 5 minutes each......they were dead and I never got talked to. I made sure to look at Keith directly in the face each time to get a knod or greeting.........he was helping nowone and said nothing. I bought my rifle from him. I went back for lucky 13 trip to his table and just to mix it up I looked at him and said ""how you doin? I bought a rifle from you guys a few months back and know I need a new 1911""I was smiling and friendly and telling the truth........he just stared and me....no help not even a knod.\r\nTake your business elsewhere....mom and pop gunshops are closing and I sure Keith and his staff read all these reviews and laugh as they sell 7000 firearms a year and kick people out 10 minutes prior to closing.

0
★☆☆☆☆

What shocks me is that Keths actually has a 3 star rating overall? What a joke. I'm not some Nancy boy that has sensitive feelings or needs my hand held over gun purchses either. I'm a former Special Forces Sniper and I have made a purchase at Keiths.\r\n\r\n.Keiths has the largest selection and Sells more firearms than anyplace within 800 miles.\r\n\r\nKeiths sells all new firearms at 5% over dealer cost and due to their volume they are ""master dealers"" with many manufacturers. If Keiths doesn't have what you want in stock they will open the order guide right in front of you showing you their cost and how many of such weapons the manufactuer has in their pipeline and how much it will be ship the weapon.\r\n\r\nHow do they stay in business?? That gets asked alot.\r\n\r\nYOU KEEP GOING there....we can vote someone out of business......we vote with our wallets. Pay a touch more and go somewhere else, support local mom and pop gunshops or god forbid actually a place that has a GUNSMITH. Order off the internet., buy at gunshows. If you need a place that has alot of guns on the walls go to the GUNROOM in Portland.....and guess what they have gunsmithing, good prices, nice nice people. Keiths makes their money on used guns and ammo and accesories......they charge way more than most for similar items. And you won't get any trade in value there because no business can live off of 5% profit on merchandise across the board. Thats why all their other stuff is marked way up. And this isn't one of these deals ""someone should call the owner and let him know"" KEith himself works there in sales....he taught everyone how to treat customers like crap. Go in on a day when there are 5 salepeople standing around talking. Look at and handle guns for an hour......nobody will talk to you. About 4-5 years ago I went into KEiths with my daughter..about 4 at the time. I wanted a Colt AR15 to shoot at Camp Perry(NAtional Long Distance Rifle match) I grabbed it off of the shelf and went to the counter after an hour of looking. 4-5 months later I went to the Gunshow at the Expo.......for grins I went to the KEiths booth 12 times 5 minutes each......they were dead and I never got talked to. I made sure to look at Keith directly in the face each time to get a knod or greeting.........he was helping nowone and said nothing. I bought my rifle from him. I went back for lucky 13 trip to his table and just to mix it up I looked at him and said ""how you doin? I bought a rifle from you guys a few months back and know I need a new 1911""I was smiling and friendly and telling the truth........he just stared and me....no help not even a knod.\r\nTake your business elsewhere....mom and pop gunshops are closing and I sure Keith and his staff read all these reviews and laugh as they sell 7000 firearms a year and kick people out 10 minutes prior to closing.

Pros: price/selection

Cons: no customer service/impolite

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I arrived at Keith's 10 minutes before they closed and was going to purchase a new shotgun. I was asking one of the girls questions that she did not have the answers to. She wanted me to wait for one of the old men there to help me, of which there were two at this point. One with grey hair and the other with black hair and a beard. They took their sweet time to come and answer my questions. Once they did, I told them that I wanted to purchase this particular gun. They proceeded to tell me that they were closed now and that I would have to come back on Monday. I said ""so you are telling me that you don't want my $400 right now?"" They replied ""no, we don't, but we'll take it on Monday."" Even though I arrived before the store closed, they refused to sell to me. Pure laziness from these two men.\n\nI hope they are happy, they lost a sale and they lost their boss $400. \n\nI would NEVER shop here! BEWARE of these jerks.

0
★☆☆☆☆

I arrived at Keith's 10 minutes before they closed and was going to purchase a new shotgun. I was asking one of the girls questions that she did not have the answers to. She wanted me to wait for one of the old men there to help me, of which there were two at this point. One with grey hair and the other with black hair and a beard. They took their sweet time to come and answer my questions. Once they did, I told them that I wanted to purchase this particular gun. They proceeded to tell me that they were closed now and that I would have to come back on Monday. I said ""so you are telling me that you don't want my $400 right now?"" They replied ""no, we don't, but we'll take it on Monday."" Even though I arrived before the store closed, they refused to sell to me. Pure laziness from these two men.\n\nI hope they are happy, they lost a sale and they lost their boss $400. \n\nI would NEVER shop here! BEWARE of these jerks.

Cons: Awful staff - very very rude

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I arrived at Keith's 10 minutes before they closed and was going to purchase a new shotgun. I was asking one of the girls questions that she did not have the answers to. She wanted me to wait for one of the old men there to help me, of which there were two at this point. One with grey hair and the other with black hair and a beard. They took their sweet time to come and answer my questions. Once they did, I told them that I wanted to purchase this particular gun. They proceeded to tell me that they were closed now and that I would have to come back on Monday. I said "so you are telling me that you don't want my $400 right now?" They replied "no, we don't, but we'll take it on Monday." Even though I arrived before the store closed, they refused to sell to me. Pure laziness from these two men. I ended up buying a much nicer gun for just a bit more money at one of their competitors.

I hope they are happy, they lost a sale and they lost their boss $400.

I would NEVER shop here again! BEWARE of these jerks.

1
★☆☆☆☆

I arrived at Keith's 10 minutes before they closed and was going to purchase a new shotgun. I was asking one of the girls questions that she did not have the answers to. She wanted me to wait for one of the old men there to help me, of which there were two at this point. One with grey hair and the other with black hair and a beard. They took their sweet time to come and answer my questions. Once they did, I told them that I wanted to purchase this particular gun. They proceeded to tell me that they were closed now and that I would have to come back on Monday. I said "so you are telling me that you don't want my $400 right now?" They replied "no, we don't, but we'll take it on Monday." Even though I arrived before the store closed, they refused to sell to me. Pure laziness from these two men. I ended up buying a much nicer gun for just a bit more money at one of their competitors.

I hope they are happy, they lost a sale and they lost their boss $400.

I would NEVER shop here again! BEWARE of these jerks.

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Keith's has a large inventory and their prices are competitive if not lower than the other gun shops in PDX. Their ammo prices are so-so but they do have a selection that beats most other area shops. I've made a few purchases here and like the staff and would recommend them to my friends.

4
★★★★☆

Keith's has a large inventory and their prices are competitive if not lower than the other gun shops in PDX. Their ammo prices are so-so but they do have a selection that beats most other area shops. I've made a few purchases here and like the staff and would recommend them to my friends.

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after reading mostly negative reviews i was concerned about how i might be treated @ keiths. regardless, figured i'd prepare myself for some abrasive non interested staff. \nthe store was FULL of customers, many or most making purchases. my friend & i walked around no more than 3 minutes, was specifically seeking a 1911, & keith himself asked if he could be of any assistance. told him what i wanted & he explained he needed to 'check stock'. this is done using the cashier computer, so if someone is using it they CAN""T check. he found what i wanted & had to go to another location to get the weapon. then returning w/in 5 minutes w/the amazing Colt Delta Elite 10mm ; ) the price was one of the better i've seen in person or online, so went ahead to initiate my purchase. they were out of ammo & i put the handgun on layaway, as i only had a few hundred cash on me. i've also called more than a few times getting positive, helpful results. i've now visited their store numerous occassions. a friendly interested saleperson always asks if i need any help & don't mind if you just look @ their amazing collection of handguns/rifle/ammo, you name he likely has one in stock. \nDON""T be mislead by the negative reviews, attitude is usually a reflection from ones self. i've gone in w/positive attitude & those are the only results i've experienced. \ni also asked all of my leo/military buddies where the best place in northwest for buying any firearm or accessory, ALL recommended keiths

2
★★★★★

after reading mostly negative reviews i was concerned about how i might be treated @ keiths. regardless, figured i'd prepare myself for some abrasive non interested staff. \nthe store was FULL of customers, many or most making purchases. my friend & i walked around no more than 3 minutes, was specifically seeking a 1911, & keith himself asked if he could be of any assistance. told him what i wanted & he explained he needed to 'check stock'. this is done using the cashier computer, so if someone is using it they CAN""T check. he found what i wanted & had to go to another location to get the weapon. then returning w/in 5 minutes w/the amazing Colt Delta Elite 10mm ; ) the price was one of the better i've seen in person or online, so went ahead to initiate my purchase. they were out of ammo & i put the handgun on layaway, as i only had a few hundred cash on me. i've also called more than a few times getting positive, helpful results. i've now visited their store numerous occassions. a friendly interested saleperson always asks if i need any help & don't mind if you just look @ their amazing collection of handguns/rifle/ammo, you name he likely has one in stock. \nDON""T be mislead by the negative reviews, attitude is usually a reflection from ones self. i've gone in w/positive attitude & those are the only results i've experienced. \ni also asked all of my leo/military buddies where the best place in northwest for buying any firearm or accessory, ALL recommended keiths

Pros: selection/ammo/very knowledgeable staff

Cons: it's in gresham : (

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Keith's is huge, so yeah, they have stuff and can deliver on items. What good is that for the average gun person that has a limited but fondness for guns? Your customer base is going to want to ask questions about merchandise. Sorry that's the deal, and when you are talking about big purchases, especially in this economy, you should be prepared as a business owner to explain whatever the customer wants to know about the gun. It's silly really. I don't mind the wait. I know they are swamped, especially when I walk in and see the number of people in that place. The problem I have is the attitude of most of his staff. If the job sucks so bad and you hate it; for goodness sake maybe gun retail is the wrong business for you. Don't take it out on the people that are ultimately paying your salary. He is still in business with terrible service because there isn't another choice in the area.

1
★★☆☆☆

Keith's is huge, so yeah, they have stuff and can deliver on items. What good is that for the average gun person that has a limited but fondness for guns? Your customer base is going to want to ask questions about merchandise. Sorry that's the deal, and when you are talking about big purchases, especially in this economy, you should be prepared as a business owner to explain whatever the customer wants to know about the gun. It's silly really. I don't mind the wait. I know they are swamped, especially when I walk in and see the number of people in that place. The problem I have is the attitude of most of his staff. If the job sucks so bad and you hate it; for goodness sake maybe gun retail is the wrong business for you. Don't take it out on the people that are ultimately paying your salary. He is still in business with terrible service because there isn't another choice in the area.

Pros: Have everything

Cons: Can't seem to take the time for anything

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To understand this shop-there are a LOT of guys who come in around noon. The place can be a zoo....You cannot hire a slaesperson to work just the noon hours when it is busy. So, if you want some ""one on one"" then come in in the AM or maybe later in the afternoon, maybe aroun 3-4.\r\n\r\nI placed a pre order at Gun Broker-used my CC and after a week they could not deliver, and took the 3% from my CC deposit for not being able to deliver!\r\n\r\nWent to Keith's, Keith himself called the distributors he used; he was on the phone like 20 minutes (he could have passed it to one of his employees) . He located the gun on the third call, and ordered their entire stock (6 pistols-limited editions). \r\n\r\nPlus this was a $2300 suggested retail gun; the priced I got was $1600. Now, he obviously knew I wanted this gun enough to pre pay (deposit). He could have quoted me a much higher price-he did not. I think this is really amazing service.\r\n\r\nReally, if you know something about guns, if you are at Keith's it is amazing all these guys that come in that simply take up the salesperson's time! They don't seem to have any interest in actually buying-they are just looking like they are in a museum!!!! So, it's no wonder they may appear short when you come in.\r\n\r\nWhen I come in, they realize I pretty much know what I want-and if used-I'm going to ask what Mags, or papers might be with the gun. Or if it comes with the special take down tool for this unusual gun.....And if the answers and price is right;I buy it.\r\n\r\nSo give them a break!\r\n\r\n

2
★★★★★

To understand this shop-there are a LOT of guys who come in around noon. The place can be a zoo....You cannot hire a slaesperson to work just the noon hours when it is busy. So, if you want some ""one on one"" then come in in the AM or maybe later in the afternoon, maybe aroun 3-4.\r\n\r\nI placed a pre order at Gun Broker-used my CC and after a week they could not deliver, and took the 3% from my CC deposit for not being able to deliver!\r\n\r\nWent to Keith's, Keith himself called the distributors he used; he was on the phone like 20 minutes (he could have passed it to one of his employees) . He located the gun on the third call, and ordered their entire stock (6 pistols-limited editions). \r\n\r\nPlus this was a $2300 suggested retail gun; the priced I got was $1600. Now, he obviously knew I wanted this gun enough to pre pay (deposit). He could have quoted me a much higher price-he did not. I think this is really amazing service.\r\n\r\nReally, if you know something about guns, if you are at Keith's it is amazing all these guys that come in that simply take up the salesperson's time! They don't seem to have any interest in actually buying-they are just looking like they are in a museum!!!! So, it's no wonder they may appear short when you come in.\r\n\r\nWhen I come in, they realize I pretty much know what I want-and if used-I'm going to ask what Mags, or papers might be with the gun. Or if it comes with the special take down tool for this unusual gun.....And if the answers and price is right;I buy it.\r\n\r\nSo give them a break!\r\n\r\n

Pros: Best prices, best selection

Cons: Busy especially around noon

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I've been into Keith's before to feed my guns, and I can't deny that they will have more ammo than anyone else will. It usually takes twenty minutes or more for them to go get the ammo for me, but I've never had a problem outside of waiting to buy things. I don't mind waiting, being a customer service sort of person myself.\n\nToday, however, I called in for the first time. I got a busy tone the first three times I tried, which can happen to anyone. I finally get on the line with someone, I ask if they have a leather shoulder holster for a Sig P226. No hello-how-are-you's, no time wasted on niceties. I'm not out to chat, I'm out to buy. The lady on the other end asked me to hold, and in no time at all she was back on the line saying that they were too busy to go check, and that I should come down and see for myself.\n\nI promptly replied that it was a thirty mile drive each way for me, and I wasn't going to drive sixty miles just to check to see if they had an item in stock. She said okay, and nothing else. So I thanked her for her time, told her I'd keep looking, and hung up.\n\nI can't think of a decent excuse for not being able to spare thirty seconds to look on your own store wall, or type a few keys on a computer to see if you've got an item in stock. All I can think of is how Keith's has lost another customer.\n\nI've been in customer service for a decade. I've done all sorts of crappy jobs and all sorts of nice jobs, but one thing that I've found in all my jobs behind a counter is that customers can tell if you're making an effort. They are usually very forgiving, so long as they know you are making an effort. I try not to expect much in terms of customer service, since I know everyone has bad days and ups and downs and problems of their own to worry about. Just do your job, and for god's sake TRY a little.\n\nI can hardly believe it, but they have failed to meet the barest expectations I had for them. Just pick up the phone, answer my one short question about whether or not you have the item available for purchase in your store, and I'll be down today to pick up the item and give you money. Easy money for a half-minute of effort. Was that really so hard, Keith's?\n\nI will never spend another nickel at your shop, and I will convince everyone I know to do the same. I'll get into reloading if I have to, just to keep my guns fed. Whatever keeps me and my friends out of your shop and away from the abysmal customer service that only you, it seems, can provide for us.\n\nThank you for enlightening me.

0
★☆☆☆☆

I've been into Keith's before to feed my guns, and I can't deny that they will have more ammo than anyone else will. It usually takes twenty minutes or more for them to go get the ammo for me, but I've never had a problem outside of waiting to buy things. I don't mind waiting, being a customer service sort of person myself.\n\nToday, however, I called in for the first time. I got a busy tone the first three times I tried, which can happen to anyone. I finally get on the line with someone, I ask if they have a leather shoulder holster for a Sig P226. No hello-how-are-you's, no time wasted on niceties. I'm not out to chat, I'm out to buy. The lady on the other end asked me to hold, and in no time at all she was back on the line saying that they were too busy to go check, and that I should come down and see for myself.\n\nI promptly replied that it was a thirty mile drive each way for me, and I wasn't going to drive sixty miles just to check to see if they had an item in stock. She said okay, and nothing else. So I thanked her for her time, told her I'd keep looking, and hung up.\n\nI can't think of a decent excuse for not being able to spare thirty seconds to look on your own store wall, or type a few keys on a computer to see if you've got an item in stock. All I can think of is how Keith's has lost another customer.\n\nI've been in customer service for a decade. I've done all sorts of crappy jobs and all sorts of nice jobs, but one thing that I've found in all my jobs behind a counter is that customers can tell if you're making an effort. They are usually very forgiving, so long as they know you are making an effort. I try not to expect much in terms of customer service, since I know everyone has bad days and ups and downs and problems of their own to worry about. Just do your job, and for god's sake TRY a little.\n\nI can hardly believe it, but they have failed to meet the barest expectations I had for them. Just pick up the phone, answer my one short question about whether or not you have the item available for purchase in your store, and I'll be down today to pick up the item and give you money. Easy money for a half-minute of effort. Was that really so hard, Keith's?\n\nI will never spend another nickel at your shop, and I will convince everyone I know to do the same. I'll get into reloading if I have to, just to keep my guns fed. Whatever keeps me and my friends out of your shop and away from the abysmal customer service that only you, it seems, can provide for us.\n\nThank you for enlightening me.

Pros: Lots of ammo.

Cons: Tragically uninspired customer service. The absolute worst.

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I'm 60 years old and I can't remember the last time I was in any business where I felt more ""invisible"". I went to purchase a handgun and was pretty sure I knew what I wanted. I did have a couple of questions I wanted to ask. I was completely ignored for 10-15 minutes as I looked at the various gun displays and waited for someone to assist me. There were only two other customers in the store and there were apparently at least 3 employees working, but none asked if they could help or offered any type of greeting or acknowledgement. After at least 15 minutes of being ignored, I finally attempted to ask my questions........ the response was ""those are what I have and I won't be getting any more."" The end. It would be hard to imagine how it could have been any less friendly. If their idea of customer service is to make prospective customers so uncomfortable they will leave............they are pretty good at it. So I left. Unbelievable.

0
★☆☆☆☆

I'm 60 years old and I can't remember the last time I was in any business where I felt more ""invisible"". I went to purchase a handgun and was pretty sure I knew what I wanted. I did have a couple of questions I wanted to ask. I was completely ignored for 10-15 minutes as I looked at the various gun displays and waited for someone to assist me. There were only two other customers in the store and there were apparently at least 3 employees working, but none asked if they could help or offered any type of greeting or acknowledgement. After at least 15 minutes of being ignored, I finally attempted to ask my questions........ the response was ""those are what I have and I won't be getting any more."" The end. It would be hard to imagine how it could have been any less friendly. If their idea of customer service is to make prospective customers so uncomfortable they will leave............they are pretty good at it. So I left. Unbelievable.

Pros: You aren't likely to waste time on a second visit

Cons: They don't even ""pretend"" to want you as a customer

.

There are certainly many bad reviews about Keith's, but I continue to drive from Beaverton for their great selection and prices - and I have always been treated with the finest respect. Please understand that they are a very busy store, and they may not have time to hold your hand as you investigate the possibilities. Or perhaps your poor attitude or lack of firearm savvy is the problem. I always arrive with a certain knowledge of the goods I need to investigate, and they provide me with all of the help I need. On one visit, Keith himself walked over to their warehouse to obtain a holster type that I needed. So go in with some knowledge, keep a cool head, and you will have a fine transaction.

2
★★★★★

There are certainly many bad reviews about Keith's, but I continue to drive from Beaverton for their great selection and prices - and I have always been treated with the finest respect. Please understand that they are a very busy store, and they may not have time to hold your hand as you investigate the possibilities. Or perhaps your poor attitude or lack of firearm savvy is the problem. I always arrive with a certain knowledge of the goods I need to investigate, and they provide me with all of the help I need. On one visit, Keith himself walked over to their warehouse to obtain a holster type that I needed. So go in with some knowledge, keep a cool head, and you will have a fine transaction.

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Think of your worst experiences at DMV. How about a courthouse? Ever dealt with the IRS? \nLocal and Federal Gov't agencies are famous for horrendous service. Should you visit Keith's on the right day, you will think EVERY EMPLOYEE in the place got his or her start working at the Passport Office.\n\nAs terrible as they are at providing service, if you know exactly what you want, have a thick skin, and are prepared to wait up to an hour for service, they do offer a good inventory of ready-to-sell weapons. But if you have a few questions, or aren't a lifetime gun nut and would like some help... foogetabutit!!\n\nInstead look at the GunRoom on Powell? Blvd. in PDX. \nThey are always quick to answer and offer all the info at their disposal. They are more like a nice, normal family who sell guns. They treat you as you expect and actually help you make the right decision and be an informed buyer. Is that too much to ask? Apparently at Keith's, the answer is yes.

1
★★☆☆☆

Think of your worst experiences at DMV. How about a courthouse? Ever dealt with the IRS? \nLocal and Federal Gov't agencies are famous for horrendous service. Should you visit Keith's on the right day, you will think EVERY EMPLOYEE in the place got his or her start working at the Passport Office.\n\nAs terrible as they are at providing service, if you know exactly what you want, have a thick skin, and are prepared to wait up to an hour for service, they do offer a good inventory of ready-to-sell weapons. But if you have a few questions, or aren't a lifetime gun nut and would like some help... foogetabutit!!\n\nInstead look at the GunRoom on Powell? Blvd. in PDX. \nThey are always quick to answer and offer all the info at their disposal. They are more like a nice, normal family who sell guns. They treat you as you expect and actually help you make the right decision and be an informed buyer. Is that too much to ask? Apparently at Keith's, the answer is yes.

Pros: excellent handgun and long gun selection

Cons: Vying with Gov't Agencies for Worst Service in State...

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I was at the Eugene Gun show a couple of weeks ago.\r\nI went to many of the gun dealers there but a salesman\r\nthere helped me and my wife and we bought 2 guns. I had never been helped so much. He new the porduct\r\nanswered all of our questions and made sure it was the right one for us. His name was Jack. We will do business again and a again with this salesman.\r\nThank You so much.

2
★★★★★

I was at the Eugene Gun show a couple of weeks ago.\r\nI went to many of the gun dealers there but a salesman\r\nthere helped me and my wife and we bought 2 guns. I had never been helped so much. He new the porduct\r\nanswered all of our questions and made sure it was the right one for us. His name was Jack. We will do business again and a again with this salesman.\r\nThank You so much.

Pros: Customer service

.

yes, yes, yes, the customer service at Keith's can ...We have detected the following inappropriate words in the details.... Keith's has the best price in the metro (northwest?) area for whatever it is you are interested in. The selection is usually beyond that of any other store. \r\n\r\nThe hitch is that you need to be informed prior to going to the store. If you are looking for information, this is probably not your best stop...google is yer friend. However, if you know what you are looking for, know the specs of the piece, Keith's is usually the price to beat.\r\n\r\nThere are some knowledgable folks in the store, and if they have nothing better to do (like selling something to a bonefide paying customer), they can provide some useful information. That said however, most times I've been in, there are so many sales being processed, that only basic questions would be answered.\r\n\r\nIf you need more info, do your research first. I'll also second other's recommendations of Gun Broker (Clackamas and Tigard)...their prices are not much higher and have better customer service. Their selection, while very good, is somewhat less that what Keith's has.

2
★★★★☆

yes, yes, yes, the customer service at Keith's can ...We have detected the following inappropriate words in the details.... Keith's has the best price in the metro (northwest?) area for whatever it is you are interested in. The selection is usually beyond that of any other store. \r\n\r\nThe hitch is that you need to be informed prior to going to the store. If you are looking for information, this is probably not your best stop...google is yer friend. However, if you know what you are looking for, know the specs of the piece, Keith's is usually the price to beat.\r\n\r\nThere are some knowledgable folks in the store, and if they have nothing better to do (like selling something to a bonefide paying customer), they can provide some useful information. That said however, most times I've been in, there are so many sales being processed, that only basic questions would be answered.\r\n\r\nIf you need more info, do your research first. I'll also second other's recommendations of Gun Broker (Clackamas and Tigard)...their prices are not much higher and have better customer service. Their selection, while very good, is somewhat less that what Keith's has.

Pros: best price

Cons: cust service is shakey

.

We all now how hard it is to find Ammo now. What used to be sportsmans has a selection they should be ashamed of. Walmart, Bi-mart, and many other gun stores just fall short. .223 9mm 40, & 45 are very basic common rounds to have and Keith's has them not only in stock, but in every brand and flavor available. I will repeat my business with them and will tell others to do so as well.

2
★★★★★

We all now how hard it is to find Ammo now. What used to be sportsmans has a selection they should be ashamed of. Walmart, Bi-mart, and many other gun stores just fall short. .223 9mm 40, & 45 are very basic common rounds to have and Keith's has them not only in stock, but in every brand and flavor available. I will repeat my business with them and will tell others to do so as well.

Pros: Best ammo selection around

Cons: closes too early on the weekends

 

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