Pro Nails & Spa

★☆☆☆☆
1.0 1
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I took my mom here for pedicures for Mother's Day. I gave them my credit card to pay, and after a few minutes they came back and said their machine was broken and that I had to pay with cash. So I gave them the cash and left. Then the charge showed up on my credit card statement anyway. I went back to the salon and showed the manager my statement. She told me that they have had this problem before and that the owner would contact me the next day to issue a check refund. After several visits back to the salon to resolve (the owner was never there), I was told the same thing but the owner never did call me and no refund. I had to go to my credit card company to dispute the charge instead.

The pedicure and the massage chairs were actually quite good. If they had resolved the doublecharge problem the first opportunity that I gave them I still would have gone back to this salon. But now this has been a terrible amount of hassle, and I find it disappointing that Pro Nails places so little emphasis on customer service.

1
★☆☆☆☆

I took my mom here for pedicures for Mother's Day. I gave them my credit card to pay, and after a few minutes they came back and said their machine was broken and that I had to pay with cash. So I gave them the cash and left. Then the charge showed up on my credit card statement anyway. I went back to the salon and showed the manager my statement. She told me that they have had this problem before and that the owner would contact me the next day to issue a check refund. After several visits back to the salon to resolve (the owner was never there), I was told the same thing but the owner never did call me and no refund. I had to go to my credit card company to dispute the charge instead.

The pedicure and the massage chairs were actually quite good. If they had resolved the doublecharge problem the first opportunity that I gave them I still would have gone back to this salon. But now this has been a terrible amount of hassle, and I find it disappointing that Pro Nails places so little emphasis on customer service.

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