Doug's Auto Repair

★☆☆☆☆

About Doug's Auto Repair

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  • Automotive Repair

Automotive

Automotive
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The first time I brought the vehicle in, which had a pinion seal that was leaking gear oil, I asked them to replace the seal. They said I needed a new front differential. I said sure, and for $750 they put in a new one. They never replaced the pinion seal. About 40 miles later, after picking the vehicle up, the pinion seal began to spew gear oil onto the exhaust, causing the vehicle to smoke as the differential was drained of oil. The owners agreed to tow the vehicle back after receiving crystal clear instructions to replace the pinion seal, that it was still leaking. A week later they had replaced the differential a second time. But not the pinion seal. Again, after driving 40 miles, the vehicle began to leak gear oil from the seal. I called and told them what was up. They refused to tow the vehicle back a second time, saying it was "not their responsibility" and that they had "lost enough money on it already" (though they did offer to fix it if I brought it back in after driving 40 more miles on a leaking pinion seal. Heh.) What a joke, but I'm not laughing. So I'm now taking the vehicle to a professional who knows what they're doing, will not dive blindly into a vehicle before talking with the owner about the symptoms and will have the intestinal fortitude to stand by their work. I hope my $750 mistake with these clowns can spare someone the headache of bringing even a lawnmower to these people. Good luck.

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★☆☆☆☆

The first time I brought the vehicle in, which had a pinion seal that was leaking gear oil, I asked them to replace the seal. They said I needed a new front differential. I said sure, and for $750 they put in a new one. They never replaced the pinion seal. About 40 miles later, after picking the vehicle up, the pinion seal began to spew gear oil onto the exhaust, causing the vehicle to smoke as the differential was drained of oil. The owners agreed to tow the vehicle back after receiving crystal clear instructions to replace the pinion seal, that it was still leaking. A week later they had replaced the differential a second time. But not the pinion seal. Again, after driving 40 miles, the vehicle began to leak gear oil from the seal. I called and told them what was up. They refused to tow the vehicle back a second time, saying it was "not their responsibility" and that they had "lost enough money on it already" (though they did offer to fix it if I brought it back in after driving 40 more miles on a leaking pinion seal. Heh.) What a joke, but I'm not laughing. So I'm now taking the vehicle to a professional who knows what they're doing, will not dive blindly into a vehicle before talking with the owner about the symptoms and will have the intestinal fortitude to stand by their work. I hope my $750 mistake with these clowns can spare someone the headache of bringing even a lawnmower to these people. Good luck.

 

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