Ars

★★★★★
  • 2548 Oscar Johnson Drive

    N. Charleston, SC 29405

    Map & Directions
  • 843-628-0113

Home Construction & Remodeling

Home Construction & Remodeling
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100 Sawmill Dr Summerville, GA

5.0 4
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ARS Technician Tommy Lee is always very thorough with my HVAC system, he answers all questions and explains any work needed for efficient cost effective service. I ask for Tommy to come to my resident as I trust his work and he is

3
★★★★★

ARS Technician Tommy Lee is always very thorough with my HVAC system, he answers all questions and explains any work needed for efficient cost effective service. I ask for Tommy to come to my resident as I trust his work and he is

.

We are now on week 2 of waiting for our air conditioning to be fixed. Meanwhile we have a tenant who has been without A/C. They are incompetent, cannot keep an appointment to save their life and the manager is a coward that will not

3
★★★★★

We are now on week 2 of waiting for our air conditioning to be fixed. Meanwhile we have a tenant who has been without A/C. They are incompetent, cannot keep an appointment to save their life and the manager is a coward that will not

.

ARS is the most expensive and least reliable HVAC service company around this area. They do not keep their appointments.Their prices are twice that of local competitors. Do not fall for their warranty scam.

We've had nothing but

3
★★★★★

ARS is the most expensive and least reliable HVAC service company around this area. They do not keep their appointments.Their prices are twice that of local competitors. Do not fall for their warranty scam.

We've had nothing but

.

My experience with ARS was via AHS (American Home Shield warranty). Several times, an appointment was confirmed by the call center and hours later a distpatch dept would call and say the call center made a mistake because I was a warranty client, so I would have to wait another day and take a "standard" technician appointment. Then a tech with little experience would arrive and misdiagnoses the issue, or has a truck with no parts, or is not trained for this issue. After experiencing this several times, I got a HUGE run around when calling to complain as the call center manager did not want to give me a corporate contact. I tracked this down myself and got great response from corporate, as well as a trained tech named Clarence who was WONDERFUL and finally we got the issue fixed with a new evaporator coil (due to several leaks). ARS and ASH are both Service Master companies. Hope you don't have a warranty issue or you will be the least of the local company's concern unless you insist on adequate service. Coordination between ARS call center and dispatch is dismal and they "manage each other down". AHS staff was very responsive and pleasant to work with, but they call the companies with the worst reputations in town for warranty service.

1
★★☆☆☆

My experience with ARS was via AHS (American Home Shield warranty). Several times, an appointment was confirmed by the call center and hours later a distpatch dept would call and say the call center made a mistake because I was a warranty client, so I would have to wait another day and take a "standard" technician appointment. Then a tech with little experience would arrive and misdiagnoses the issue, or has a truck with no parts, or is not trained for this issue. After experiencing this several times, I got a HUGE run around when calling to complain as the call center manager did not want to give me a corporate contact. I tracked this down myself and got great response from corporate, as well as a trained tech named Clarence who was WONDERFUL and finally we got the issue fixed with a new evaporator coil (due to several leaks). ARS and ASH are both Service Master companies. Hope you don't have a warranty issue or you will be the least of the local company's concern unless you insist on adequate service. Coordination between ARS call center and dispatch is dismal and they "manage each other down". AHS staff was very responsive and pleasant to work with, but they call the companies with the worst reputations in town for warranty service.

Pros: 1 of 4 techs was wonderful, ask for Clarence! Dispatch is efficient.

Cons: Call Center is a disaster - totally confused staff. Warranty client...... good luck!

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