Appliance Doctor

★★★★☆
  • 199 Farmington Rd

    Summerville, SC 29483

    Map & Directions
  • 843-873-3316

About Appliance Doctor

Home & Garden

Home & Garden
More choices in Summerville:
Resultset_next

S & S Butane Gas Service Inc

411 S Commerce St Summerville, GA

Resultset_next

Bill's Heating & Cooling Inc

700 NW Congress St Summerville, GA

3.5 12
Hi! Sign in to let us know how Appliance Doctor was?
Write a Review
.

I had 4 appliances break in one week, and the technician was very helpful in advising me what was worth repairing and what was a waste of money. \r
\r
The problem began when they booked an appointment between 1-5 to come back to do the

3
★★★★★

I had 4 appliances break in one week, and the technician was very helpful in advising me what was worth repairing and what was a waste of money. \r
\r
The problem began when they booked an appointment between 1-5 to come back to do the

.

This operations is horrible. First they come out and tell us one thing is wrong with our washer. We begged to differ and told the technician that the rubber door boot was the problem. So, the tech goes and orders the part he wants and

3
★★★★★

This operations is horrible. First they come out and tell us one thing is wrong with our washer. We begged to differ and told the technician that the rubber door boot was the problem. So, the tech goes and orders the part he wants and

.

All I can say is BOO!!!!!!! It has taken them 6 weeks to fix my dishwasher. I called the office today and was told to expect them after 4. Knowing this information I took a shower and missed a call saying to call them back within 15

3
★★★★★

All I can say is BOO!!!!!!! It has taken them 6 weeks to fix my dishwasher. I called the office today and was told to expect them after 4. Knowing this information I took a shower and missed a call saying to call them back within 15

.

I had never heard of this company until Lowes sent them to repair my refrigerator that was under warranty. The only thing positive I can say about my experiences with them is the fact it was covered under warranty so I didnt have to give

3
★★★★★

I had never heard of this company until Lowes sent them to repair my refrigerator that was under warranty. The only thing positive I can say about my experiences with them is the fact it was covered under warranty so I didnt have to give

.

I wish I had known prior to my purcahse that the maker of my high-end appliance used only Appliance Doctor of Ladson as their local warranty contractor.\r
\r
Every word of every negative review I have read about this little business is

3
★★★★★

I wish I had known prior to my purcahse that the maker of my high-end appliance used only Appliance Doctor of Ladson as their local warranty contractor.\r
\r
Every word of every negative review I have read about this little business is

.

I am not sure how this business continues to get customers. I have an LG Washing Machine and was informed by LG they were the only authorized dealer in the area. After 4 weeks of working with them they still weren't able to fix my machine.

3
★★★★★

I am not sure how this business continues to get customers. I have an LG Washing Machine and was informed by LG they were the only authorized dealer in the area. After 4 weeks of working with them they still weren't able to fix my machine.

.

If he is an appliance doctor I hope he has some healthy mal-practice insurance. Got a requistion number from the manufacturer (Electrolux/Frigidaire) for free replacement part. All I needed was an approved repairman to look at it and order the part. They came right out and took $105 for the service call and said the part would be there next week and they'd be there to install it. That was 2 months ago. Avoid this place like the plague. They won't return calls, rarely pick up the phone and always have something to say like "I'm really going to dig into that and I'll get back to you".

0
★☆☆☆☆

If he is an appliance doctor I hope he has some healthy mal-practice insurance. Got a requistion number from the manufacturer (Electrolux/Frigidaire) for free replacement part. All I needed was an approved repairman to look at it and order the part. They came right out and took $105 for the service call and said the part would be there next week and they'd be there to install it. That was 2 months ago. Avoid this place like the plague. They won't return calls, rarely pick up the phone and always have something to say like "I'm really going to dig into that and I'll get back to you".

.

I purchased a used refrigerator with a 30 day warranty, it has not worked in 30 days the service man has been there 2times, to contact this group is almost impossible you will be referenced to a cell phone, after multiple(at least 100 calls-HINT-use multiple numbers as they will not answer a know number) calls(most not answered with no V-mail). Mr Abernathy(sp) was the agent and seems to be honest however once the deal is done he has no time for you. DO NOT WASTE YOUR TIME YOU WILL BE SORRY FOR EVEN CONTACTING THIS GROUP.

0
★☆☆☆☆

I purchased a used refrigerator with a 30 day warranty, it has not worked in 30 days the service man has been there 2times, to contact this group is almost impossible you will be referenced to a cell phone, after multiple(at least 100 calls-HINT-use multiple numbers as they will not answer a know number) calls(most not answered with no V-mail). Mr Abernathy(sp) was the agent and seems to be honest however once the deal is done he has no time for you. DO NOT WASTE YOUR TIME YOU WILL BE SORRY FOR EVEN CONTACTING THIS GROUP.

Pros: good at taking yor money and running

Cons: Refuse to return calls-Refuse to honor any warrantee

.

We have an extended home warranty for our dishwasher. We called and had AHS set up an appt for someone to check out what was wrong with the dishwasher when it quit working. Our appt was set for a Friday from 9-12. The tech still had no shown up by 1:00, so when I called, he said he had made a mistake and would be out there before 5. He arrived at 5:30. We needed a new motor and he said he would call it into AHS and get us one ordered, it would take about a week. I thought he meant for the part to come in. Apparently he meant for him to call in the service order. Once he finally did get the service order called in, and the part did arrive, they decided they needed to store some extra parts around their shop, because they kept the part for a month. It took me calling asking for status of the motor that was ordered before they finally told me they would be out that Saturday from 9-10 to install the motor. Saturday morning came and went and again, no tech showed. I called and was told they were able to make it that day, and would call me the following week to reschedule. Only when I raised enough cain did the tech finally show up around 5:30 again. He was rude and unprofessional while at my house. I thought we were done with the whole mess, but no, the tech did such a bad job installing the motor, he caused more damage than good to our dishwasher. We started having electrical surges through out our house. We knew it was the dishwasher, b/c they stopped when we flipped the breaker. When AHS set up an appt for them to come back out and see what the problem was, again, they didn't show. I called to see what was going on and the dispatcher for the company (not AHS, but AD) hung up on me and told me I was a liar about what time my appt was schedule. Finally I got AHS to agree to send out another company to fix the issue and not only did they show up right on time, but they found that AD had caused at least two leaks in our dishwasher from installing the motor, had left the wire exposed and the water was leaking on the wires. This caused the control panel to short out and probably damaged the new motor as well. Had we not flipped off the breaker, we probably would have had an electrical fire in our house and once again our dishwasher does not work. The only good from this whole issue is that I am finally getting a new dishwasher. But I promise, I will make sure no one I know uses Appliance Doctor or ABAC- since they go by both names again!

0
★☆☆☆☆

We have an extended home warranty for our dishwasher. We called and had AHS set up an appt for someone to check out what was wrong with the dishwasher when it quit working. Our appt was set for a Friday from 9-12. The tech still had no shown up by 1:00, so when I called, he said he had made a mistake and would be out there before 5. He arrived at 5:30. We needed a new motor and he said he would call it into AHS and get us one ordered, it would take about a week. I thought he meant for the part to come in. Apparently he meant for him to call in the service order. Once he finally did get the service order called in, and the part did arrive, they decided they needed to store some extra parts around their shop, because they kept the part for a month. It took me calling asking for status of the motor that was ordered before they finally told me they would be out that Saturday from 9-10 to install the motor. Saturday morning came and went and again, no tech showed. I called and was told they were able to make it that day, and would call me the following week to reschedule. Only when I raised enough cain did the tech finally show up around 5:30 again. He was rude and unprofessional while at my house. I thought we were done with the whole mess, but no, the tech did such a bad job installing the motor, he caused more damage than good to our dishwasher. We started having electrical surges through out our house. We knew it was the dishwasher, b/c they stopped when we flipped the breaker. When AHS set up an appt for them to come back out and see what the problem was, again, they didn't show. I called to see what was going on and the dispatcher for the company (not AHS, but AD) hung up on me and told me I was a liar about what time my appt was schedule. Finally I got AHS to agree to send out another company to fix the issue and not only did they show up right on time, but they found that AD had caused at least two leaks in our dishwasher from installing the motor, had left the wire exposed and the water was leaking on the wires. This caused the control panel to short out and probably damaged the new motor as well. Had we not flipped off the breaker, we probably would have had an electrical fire in our house and once again our dishwasher does not work. The only good from this whole issue is that I am finally getting a new dishwasher. But I promise, I will make sure no one I know uses Appliance Doctor or ABAC- since they go by both names again!

Pros: I am getting a new dishwasher now.

Cons: too many to fit into ths small space.

.

I have an extended warranty for my washer and dryer with Lowes and apparantly these people are their "service provider". They DID actually show up when they were supposed to but that's where the good stuff ends. The technician was clumsy and rude. He did NOTHING to fix the problem and had the nerve to tell me there was nothing wrong with the unit. WHAT?? The agitator barely moves. I know what it's supposed to sound like and act like and this was far from it. When he was leaving he told me since I was not happy with the way it was acting that he would go ahead and order a new motor and circuit board for it. Why in the world would he do that if there was nothing wrong with it? At this point, I am tryong to get someone else to handle the work. Lowes was very apologetic and I think they will be looking elsewhere for someone to do their warranty work.

0
★☆☆☆☆

I have an extended warranty for my washer and dryer with Lowes and apparantly these people are their "service provider". They DID actually show up when they were supposed to but that's where the good stuff ends. The technician was clumsy and rude. He did NOTHING to fix the problem and had the nerve to tell me there was nothing wrong with the unit. WHAT?? The agitator barely moves. I know what it's supposed to sound like and act like and this was far from it. When he was leaving he told me since I was not happy with the way it was acting that he would go ahead and order a new motor and circuit board for it. Why in the world would he do that if there was nothing wrong with it? At this point, I am tryong to get someone else to handle the work. Lowes was very apologetic and I think they will be looking elsewhere for someone to do their warranty work.

Pros: Showed up on time.

Cons: Everything else.

.

We found the Appliance Doctor on a manufacturers list of authorized dealers. What bad luck that I called them.

They scheduled service 3 days out and I took time off to be home for the service tech. I had asked for and they told me they would call 30 minutes prior to his arrival. When he didn't arrive ... I called mid afternoon and was told "they couldn't find him" No one called me back and no one showed up. I called and left a message and didn't hear back the next day. So I called once again and was told the Tech had a problem and re-scheduled for the next week. Once again I was told they would call. Once again they didn't. After taking another day off for service for my washing machine ... I called and asked where the tech was? He finally called and left a message that he couldn't find our home and ... sorry but he moved on to another service call across town and wouldn't make it. But I could call Monday and make another appointment :(

After contacting the manufacturer by phone and complaining ... they gave me the name of another dealer, and I called them with a totally different result. Unlike the Appliance Doctor, they were knowledgeable, polite, prompt and helpful.

I can't emphasize this enough. Please don't call this company for service. On a scale of 1 to 10 ... I'd give them a zero. I can't imagine this company will remain in business long in the Charleston market. My family ended up going for 3 weeks without a washer, and my washer is the highest end product available on the market. The fix was a simple replacement of a part. I wasted time and money on a company that didn't show up and didn't care.

This Appliance Doctor is "Bad Medicine" Beware!

0
★☆☆☆☆

We found the Appliance Doctor on a manufacturers list of authorized dealers. What bad luck that I called them.

They scheduled service 3 days out and I took time off to be home for the service tech. I had asked for and they told me they would call 30 minutes prior to his arrival. When he didn't arrive ... I called mid afternoon and was told "they couldn't find him" No one called me back and no one showed up. I called and left a message and didn't hear back the next day. So I called once again and was told the Tech had a problem and re-scheduled for the next week. Once again I was told they would call. Once again they didn't. After taking another day off for service for my washing machine ... I called and asked where the tech was? He finally called and left a message that he couldn't find our home and ... sorry but he moved on to another service call across town and wouldn't make it. But I could call Monday and make another appointment :(

After contacting the manufacturer by phone and complaining ... they gave me the name of another dealer, and I called them with a totally different result. Unlike the Appliance Doctor, they were knowledgeable, polite, prompt and helpful.

I can't emphasize this enough. Please don't call this company for service. On a scale of 1 to 10 ... I'd give them a zero. I can't imagine this company will remain in business long in the Charleston market. My family ended up going for 3 weeks without a washer, and my washer is the highest end product available on the market. The fix was a simple replacement of a part. I wasted time and money on a company that didn't show up and didn't care.

This Appliance Doctor is "Bad Medicine" Beware!

Pros: I'm a fair person ... but there are none I can think of

Cons: Unprofessional & unreliable behavior and service throughout

.

After trying to get our 7 month old dryer fixed through Appliance Doctor, we finally gave up and went with another local company Eurotechs. Appliance Doctor took too long to come and see our problem in the first place, then when the parts came in, they canceled our repair day due to a technician problem, rescheduled us not for a day later, but a week later! Then called again on the second scheduled date with another technician problem and wanted to reschedule yet again!!!!! Who has ONE technician!???? The were not helpful on the phone, and were not concerned at our unhappiness with this service. They have parts in hand, and just can't get someone to our house to fix it. We already had a new dealer check out the dryer, and parts have been ordered. This company repaired our dishwasher with speed and friendliness, so I am sure the dryer repairs will be the same. If you want good service, you won't find it at the Applicance Doctor.

0
★☆☆☆☆

After trying to get our 7 month old dryer fixed through Appliance Doctor, we finally gave up and went with another local company Eurotechs. Appliance Doctor took too long to come and see our problem in the first place, then when the parts came in, they canceled our repair day due to a technician problem, rescheduled us not for a day later, but a week later! Then called again on the second scheduled date with another technician problem and wanted to reschedule yet again!!!!! Who has ONE technician!???? The were not helpful on the phone, and were not concerned at our unhappiness with this service. They have parts in hand, and just can't get someone to our house to fix it. We already had a new dealer check out the dryer, and parts have been ordered. This company repaired our dishwasher with speed and friendliness, so I am sure the dryer repairs will be the same. If you want good service, you won't find it at the Applicance Doctor.

Pros: Don't let the cute name fool you. There is ONE technician for the whole community - service is hard to come by.

Wait, you're the expert.

If you've been to or used Appliance Doctor, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review