Southern Connection Tours

★★★☆☆
  • 310 Cedarcrest Dr

    Lexington, SC 29072

    Map & Directions
  • 803-356-8653

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We recently chartered 4 buses for a school field trip. The sales team that is in place now was very professional and friendly. Stacee was very helpful in the planning of our trip. The buses arrived on time, clean, and the drivers

3
★★★★★

We recently chartered 4 buses for a school field trip. The sales team that is in place now was very professional and friendly. Stacee was very helpful in the planning of our trip. The buses arrived on time, clean, and the drivers

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I have used Southern Connections/Charter Ride for five years and have never had any problem whatsoever! Bus is always on time, great -friendly drivers, clean bus!!
I would highly recommend them! We use buses often to bring groups into

3
★★★★★

I have used Southern Connections/Charter Ride for five years and have never had any problem whatsoever! Bus is always on time, great -friendly drivers, clean bus!!
I would highly recommend them! We use buses often to bring groups into

.

I used Southern Connections for a few years and there are some things I would like to address:

- The "other people" Mr. Gainey trusted his company to were his wife and his daughter. Mr. Gainey still had the final say in the business operations. Sad that the last few years he was involved in the business, he simply stopped caring about it as much.

- To Mr. Braught: If the people Mr. Gainey employed to run his business in his absence "let him down and destroyed his mantra and nearly the company", then why did you hire said people to work for you when you took over?

- To Stpracecar, the gentleman that was told by Mr. Braught that "several mechanics had been hired so that vehicle maintenance could be performed in house": Southern Connections has always had in house mechanics on staff. (or at least since they moved their facility to the big building off the interstate)

For those of you that like using this company, then good for you. It must be the rates or a certain driver (they do have a couple of good drivers) because it certainly is not the amenities of the buses (old buses with tattered seats), the rude service you receive when calling for an estimate (Carol), or the dishonest management.

0
★☆☆☆☆

I used Southern Connections for a few years and there are some things I would like to address:

- The "other people" Mr. Gainey trusted his company to were his wife and his daughter. Mr. Gainey still had the final say in the business operations. Sad that the last few years he was involved in the business, he simply stopped caring about it as much.

- To Mr. Braught: If the people Mr. Gainey employed to run his business in his absence "let him down and destroyed his mantra and nearly the company", then why did you hire said people to work for you when you took over?

- To Stpracecar, the gentleman that was told by Mr. Braught that "several mechanics had been hired so that vehicle maintenance could be performed in house": Southern Connections has always had in house mechanics on staff. (or at least since they moved their facility to the big building off the interstate)

For those of you that like using this company, then good for you. It must be the rates or a certain driver (they do have a couple of good drivers) because it certainly is not the amenities of the buses (old buses with tattered seats), the rude service you receive when calling for an estimate (Carol), or the dishonest management.

Pros: Some of the drivers

Cons: Management, the good office staff is gone

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I am disappointed by this ratings forum. It seems that anyone can post messages to discredit those of us who have used this bus company, who know of improvements in equipment and also know the service has improved as compared to the previous management?

What is the Frenchie29072 agenda? I am a person who gave the new management of Southern Connections Bus Company a good review. Clearly Frenchie29072 has a personal interest in slamming the company and it's new owners.

2
★★★★★

I am disappointed by this ratings forum. It seems that anyone can post messages to discredit those of us who have used this bus company, who know of improvements in equipment and also know the service has improved as compared to the previous management?

What is the Frenchie29072 agenda? I am a person who gave the new management of Southern Connections Bus Company a good review. Clearly Frenchie29072 has a personal interest in slamming the company and it's new owners.

Pros: Give these new managers a chance!

Cons: Frenchie29072 has a negative agenda?

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I have rode their buses and not that pleasant of an experience. I have not regretted finding better companies in the area who offer better service and we didn't worry about having a break down.

To Frenchie29072's credit... no one has answered his questions it seems... has this company truly and suddenly become a 5 star company in such a short time? Appears that he asked a legitimate questions. And now someone else (a supposed real customer) going after his posting- Where is the message that you posted Ann?

Add a recent accident for poor brakes... Makes me believe that Frenchie is correct... the high rated postings are deliberate and not from actual customers. I am not convinced that this company has changed its spots.

Looks to me reading hear that they are as MFrenchie wrote desparately trying to get 5 star ratings on here at least.

0
★☆☆☆☆

I have rode their buses and not that pleasant of an experience. I have not regretted finding better companies in the area who offer better service and we didn't worry about having a break down.

To Frenchie29072's credit... no one has answered his questions it seems... has this company truly and suddenly become a 5 star company in such a short time? Appears that he asked a legitimate questions. And now someone else (a supposed real customer) going after his posting- Where is the message that you posted Ann?

Add a recent accident for poor brakes... Makes me believe that Frenchie is correct... the high rated postings are deliberate and not from actual customers. I am not convinced that this company has changed its spots.

Looks to me reading hear that they are as MFrenchie wrote desparately trying to get 5 star ratings on here at least.

Pros: None in my book...

Cons: Read these reviews

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The News reported no serious injuries from the accident, I'm thankful for that.

Thank you Mr Braught, for your invite, but no thanks. It was interesting timing for your response, on the day of yet another incident, a bus crash, for poor brakes?? Of course I'm sure the driver will be blamed and not the equipment.
I'm glad that "Stpracecar" knew that the "mechanical" issues have been taken care of... interesting that common passengers would know of such things. Is there more that needs to be said?

Mr Braught, your response did not address what appears to be false reviews to bolster the company image. I find it poor taste that you would (deflect responding to claims in my review) to blame other people for the companies poor customer service. The company has been recieving poor reviews for years.
Good leaders, lead..., poor service comes from the top down.

I know and have heard enough of this company and its a unsafe company in my opinion.

This is not a company I will use or recommend.

0
★☆☆☆☆

The News reported no serious injuries from the accident, I'm thankful for that.

Thank you Mr Braught, for your invite, but no thanks. It was interesting timing for your response, on the day of yet another incident, a bus crash, for poor brakes?? Of course I'm sure the driver will be blamed and not the equipment.
I'm glad that "Stpracecar" knew that the "mechanical" issues have been taken care of... interesting that common passengers would know of such things. Is there more that needs to be said?

Mr Braught, your response did not address what appears to be false reviews to bolster the company image. I find it poor taste that you would (deflect responding to claims in my review) to blame other people for the companies poor customer service. The company has been recieving poor reviews for years.
Good leaders, lead..., poor service comes from the top down.

I know and have heard enough of this company and its a unsafe company in my opinion.

This is not a company I will use or recommend.

Pros: None

Cons: Besides dishonest, many

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George Gainey started this company 13 years ago with customer loyalty and honesty as his mantra. When his health prevented him from being involved, he entrusted others to do this for him. These people let him down and destroyed his mantra and nearly the company.

I am David Braught, GM, Rotarian
Southern Connections Tour Inc - (803) 356-8653 -
You are welcome to check us out.

If you have had a bad experience in the past, I invite you to call and stop in to see what has taken place with our company and employees.

There is nothing desperate,dangerous or fake about good business practices, honesty and company loyalty. Feel free to call or stop by Mr. French, I will personally show you around and we welcome you.

Thank you,

David Braught
Southern Connections Tours Inc.

2
★★★★★

George Gainey started this company 13 years ago with customer loyalty and honesty as his mantra. When his health prevented him from being involved, he entrusted others to do this for him. These people let him down and destroyed his mantra and nearly the company.

I am David Braught, GM, Rotarian
Southern Connections Tour Inc - (803) 356-8653 -
You are welcome to check us out.

If you have had a bad experience in the past, I invite you to call and stop in to see what has taken place with our company and employees.

There is nothing desperate,dangerous or fake about good business practices, honesty and company loyalty. Feel free to call or stop by Mr. French, I will personally show you around and we welcome you.

Thank you,

David Braught
Southern Connections Tours Inc.

Pros: Working to exceed expectations

Cons: Reviews based on the past

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I find it hard to believe that this company has turned around to a 5 star rating in such a short time. Notice the dates are just one day off from one another... Coincidence?? I would not be surprised that the positive ratings are from employees or the owner trying to fool people into doing business with them. Several of those listed as "Friends" I know for a fact are employees and I'm sure the others are friends or relatives, there is even a picture of a dog. I would not trust my friends or family riding their dangerous buses. Search DOT for their ratings too... not good.

0
★☆☆☆☆

I find it hard to believe that this company has turned around to a 5 star rating in such a short time. Notice the dates are just one day off from one another... Coincidence?? I would not be surprised that the positive ratings are from employees or the owner trying to fool people into doing business with them. Several of those listed as "Friends" I know for a fact are employees and I'm sure the others are friends or relatives, there is even a picture of a dog. I would not trust my friends or family riding their dangerous buses. Search DOT for their ratings too... not good.

Pros: None

Cons: Many

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Hey... Mr. Frenchie29072? Before hiring Southern Connections, I went to their facility. I was greeted by a man who identified himself as the new owner. I asked about the company, prices and the services offered. As part of a long conversation, I was told that several mechanics had been hired so that vehicle maintenance could be performed in house. That is why I knew mechanical issues ignored under the old management had been addressed under the new management. So, I had educated myself about the company and had become more than just another passenger. I am sorry you did not have a good experience with the company but it could not have been recently. The new management has only been there for a few months!

2
★★★★★

Hey... Mr. Frenchie29072? Before hiring Southern Connections, I went to their facility. I was greeted by a man who identified himself as the new owner. I asked about the company, prices and the services offered. As part of a long conversation, I was told that several mechanics had been hired so that vehicle maintenance could be performed in house. That is why I knew mechanical issues ignored under the old management had been addressed under the new management. So, I had educated myself about the company and had become more than just another passenger. I am sorry you did not have a good experience with the company but it could not have been recently. The new management has only been there for a few months!

Pros: Best Local Bus is Southern Connection

Cons: Nothing negative

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Our driver Deloris was friendly, patient, and welcoming to our group of high school students. She used her GPS to help us after the directions to one of the campuses was incorrect. Great day! I would use them again for a tour-especially if Deloris can be our driver!

2
★★★★★

Our driver Deloris was friendly, patient, and welcoming to our group of high school students. She used her GPS to help us after the directions to one of the campuses was incorrect. Great day! I would use them again for a tour-especially if Deloris can be our driver!

Pros: One of the best trips

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Our company booked service through Southern Connections for eight dates. On the second booked date we had several issues with the bus...poor air conditioning, bad smell, dirty bus with broken window. Complained to management and requested discount of 50% considering bad experience and we had to put our guests on this bus, but only offered $100. GM said several people had stayed on bus and possibly attributed to the smell! After our company decided we would not do business any longer with SC, but were going to use them for the next date (which was the following day), we sent an email explaining our troubles and our regret that we would not be able to continue with the future dates, the owner called our company at 5:30pm and said they would not provide the bus for the following day! Our company was left with no notice and no bus and apparently this was not the first time they had done this to someone!
I felt horrible for the employees and even the GM. Apparently the owner off business and treats customers in an unprofessional mannner often. Although everyone (except the owner who canceled our bus) apologized profusely, the damage was done. Luckily we were able to contact another company who graciously helped us out and provided a bus for us on such short notice. Although Southern Connections price was a little less expensive than others, apparently with this company you get what you pay for! HORRIBLE SERVICE! The owner needs to stay out of running the company before they lose all their business!
IF YOU MUST work with this company, make sure you work with Jennifer and DO NOT complain, otherwise the owner may leave you on the side of the road somewhere!

Mediocre buses, great employees, BAD OWNER.....We will never do business with this company again unless the owner is no longer there!

0
★☆☆☆☆

Our company booked service through Southern Connections for eight dates. On the second booked date we had several issues with the bus...poor air conditioning, bad smell, dirty bus with broken window. Complained to management and requested discount of 50% considering bad experience and we had to put our guests on this bus, but only offered $100. GM said several people had stayed on bus and possibly attributed to the smell! After our company decided we would not do business any longer with SC, but were going to use them for the next date (which was the following day), we sent an email explaining our troubles and our regret that we would not be able to continue with the future dates, the owner called our company at 5:30pm and said they would not provide the bus for the following day! Our company was left with no notice and no bus and apparently this was not the first time they had done this to someone!
I felt horrible for the employees and even the GM. Apparently the owner off business and treats customers in an unprofessional mannner often. Although everyone (except the owner who canceled our bus) apologized profusely, the damage was done. Luckily we were able to contact another company who graciously helped us out and provided a bus for us on such short notice. Although Southern Connections price was a little less expensive than others, apparently with this company you get what you pay for! HORRIBLE SERVICE! The owner needs to stay out of running the company before they lose all their business!
IF YOU MUST work with this company, make sure you work with Jennifer and DO NOT complain, otherwise the owner may leave you on the side of the road somewhere!

Mediocre buses, great employees, BAD OWNER.....We will never do business with this company again unless the owner is no longer there!

Pros: Friendly staff, except the owner

Cons: If you complain, you may be walking!

.

I used this company twice in the last three years. The first trip was to West Palm Beach with a group of teeneagers and adults. The bus they sent was very old. The air-conditioning broke down about 5 hours into the trip. The driver was very nice. He dropped us off at a mall in Jacksonville, Fl. and took the bus to be repaired. We were in the mall for 5 hours. There was never any call from the owner apologizing for the problems we had.
Our most recient trip was in July. I called Southern Connections around October of 2006 to schedule the bus. I told Michelle at the time of the problems we had with the bus on our trip to West Palm Beach and she told me that bus was no longer a part of their fleet. The morning of the trip the bus Michelle told me was no longer a part of the fleet showed up in our parking lot. The air did not work very well, a panel came off the side of the bus and came in contact with the car following us, we stopped several times to keep duct taping the remaining part of the panel to the bus, we also had to stop to dump the septic tank because the smell was so bad. I tried to call the bus company to talk with the owner while on the trip. I left several messages and no one ever returned my calls. The bus driver was in contact with the owner but the owner refused to speak with me. By chance the bus driver saw another Southern Connection Bus traveling in the opposite direction and called that driver. The drivers agreed to swap buses so we took over an hour to move our luggage from one bus to the other. The second bus was better although it had problems with the air-conditioning and the restroom.
I contacted Michelle a week after our trip. I told Michelle I did not like the fact that she lied to me about the bus no longer being in their fleet. She said she did not appreciated being called a liar. I told her the mechanic told me that I was lied to and that it was in fact the same bus from two years ago. She hung up on me.
I will not use them again.

0
★☆☆☆☆

I used this company twice in the last three years. The first trip was to West Palm Beach with a group of teeneagers and adults. The bus they sent was very old. The air-conditioning broke down about 5 hours into the trip. The driver was very nice. He dropped us off at a mall in Jacksonville, Fl. and took the bus to be repaired. We were in the mall for 5 hours. There was never any call from the owner apologizing for the problems we had.
Our most recient trip was in July. I called Southern Connections around October of 2006 to schedule the bus. I told Michelle at the time of the problems we had with the bus on our trip to West Palm Beach and she told me that bus was no longer a part of their fleet. The morning of the trip the bus Michelle told me was no longer a part of the fleet showed up in our parking lot. The air did not work very well, a panel came off the side of the bus and came in contact with the car following us, we stopped several times to keep duct taping the remaining part of the panel to the bus, we also had to stop to dump the septic tank because the smell was so bad. I tried to call the bus company to talk with the owner while on the trip. I left several messages and no one ever returned my calls. The bus driver was in contact with the owner but the owner refused to speak with me. By chance the bus driver saw another Southern Connection Bus traveling in the opposite direction and called that driver. The drivers agreed to swap buses so we took over an hour to move our luggage from one bus to the other. The second bus was better although it had problems with the air-conditioning and the restroom.
I contacted Michelle a week after our trip. I told Michelle I did not like the fact that she lied to me about the bus no longer being in their fleet. She said she did not appreciated being called a liar. I told her the mechanic told me that I was lied to and that it was in fact the same bus from two years ago. She hung up on me.
I will not use them again.

Pros: None

Cons: Many

.

I ordered a Charter bus for the week of March 5-8 for my 2nd grade students field trip. Well I called them in October 2006 to find out a quote and to get everything set up. Well the girl who I spoke to at first was very friendly and told me that Michelle would be calling me back. This is not the first time I have used this company so I knew to call in plenty of time ahead because they don't call people back right away. Well I waited for three weeks and finally called them, I asked to speak with Michelle. Michelle said that she did not have my information ready yet and she would call me back in a few minutes. I was very upset by this time. She didn't call that day, she called the next day and told me the price I agreed to it and told her to go ahead and send a contract to the school, so I could get a purchase order. It took her another three weeks to get that to me after I called several times. So after all that was finished and sent to me the school went ahead and sent the purchase order. Well on the day of the trip the bus was an hour late to arrive to the school which is only thirty minutes away, I had to call the company and find out what happened to the bus, they didn't seem to know that we even had a trip. I was irrate by this time. They hired another bus company to come get us so we were almost two hours behind schedule, but with Henderson Charters our trip went a whole lot better. The principal at our school will not use Southern Connections EVER again!

0
★☆☆☆☆

I ordered a Charter bus for the week of March 5-8 for my 2nd grade students field trip. Well I called them in October 2006 to find out a quote and to get everything set up. Well the girl who I spoke to at first was very friendly and told me that Michelle would be calling me back. This is not the first time I have used this company so I knew to call in plenty of time ahead because they don't call people back right away. Well I waited for three weeks and finally called them, I asked to speak with Michelle. Michelle said that she did not have my information ready yet and she would call me back in a few minutes. I was very upset by this time. She didn't call that day, she called the next day and told me the price I agreed to it and told her to go ahead and send a contract to the school, so I could get a purchase order. It took her another three weeks to get that to me after I called several times. So after all that was finished and sent to me the school went ahead and sent the purchase order. Well on the day of the trip the bus was an hour late to arrive to the school which is only thirty minutes away, I had to call the company and find out what happened to the bus, they didn't seem to know that we even had a trip. I was irrate by this time. They hired another bus company to come get us so we were almost two hours behind schedule, but with Henderson Charters our trip went a whole lot better. The principal at our school will not use Southern Connections EVER again!

Pros: NONE

Cons: Everything about the Company! It really stinks!

 

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