Perfumania

★☆☆☆☆
  • 487 Town Ctr Pl Ste 5

    Columbia, SC 29229

    Map & Directions
  • 803-699-4344

About Perfumania

Categories
  • Cosmetics
Details
  • Perfume

Personal Services

Personal Services
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I am not even from SC, but I had to visit the state for business. A friend actually recommended that I check out Columbia's big outdoor mall. I figured I'd go since I could use a little retail therapy! It was a nice day outside, so I did not mind walking around to do some 'window shopping' and whatnot. After purchasing some new sunglasses, I noticed a store I had never heard of across the way from the sunglasses store. It was the Perfumania. I went inside...and my new experience pretty much ended there!

Upon walking in, I was not even greeted. Not even a simple HI, HOW ARE YOU?! It appeared to me that I was not wanted in the store - like I was bothering the "sales people" from wanting to provide me service. I had never ever heard of this store before, and the way it is set up is, that you have to ask THEM for a perfume to smell. Everything is BEHIND the counters where they decide whether or not they want to work that day and allow THE CUSTOMER access to a fragrance!

I pretty much did all of the talking and it was unfortunate that I knew more about the brands, etc. than the sales people knew! I had to have been in there for a good 15 minutes, and within that time NO ONE else ever entered the store. Not one other customer(s). This already let me know that this stores' business was NOT booming! It was a busy day out there in the mall, and the others stores seemed to be doing well with business, but not this perfume store. I can see why now.

I can honestly say that the customer service is the worst I have experienced in a long, long time. I'm from up north, and I had always heard of the supposedly 'southern hospitality'. Not the case with the Perfumania in Columbia, SC! After not seeing any smiling faces from these sales associates and the sheer look of boredom on their faces, I simply said 'thank you' and left the store. There was no way I would spend a dime of my money in a store with such horrible customer service. It's a surprise that they're even still in business!

You can buy any of those perfumes ANYWHERE else...even in the drug/grocery stores for cheaper, it's not like they had an amazing selection to begin with! Needless to say, this store is NOT well known for a reason. Customer service is obviously not their first priority. Maybe they just come in to 'work' for a paycheck, and that is so sad. Avoid this store, don't waste your time & money - you're better off going to Wal-Mart for cheap perfume!

1
★☆☆☆☆

I am not even from SC, but I had to visit the state for business. A friend actually recommended that I check out Columbia's big outdoor mall. I figured I'd go since I could use a little retail therapy! It was a nice day outside, so I did not mind walking around to do some 'window shopping' and whatnot. After purchasing some new sunglasses, I noticed a store I had never heard of across the way from the sunglasses store. It was the Perfumania. I went inside...and my new experience pretty much ended there!

Upon walking in, I was not even greeted. Not even a simple HI, HOW ARE YOU?! It appeared to me that I was not wanted in the store - like I was bothering the "sales people" from wanting to provide me service. I had never ever heard of this store before, and the way it is set up is, that you have to ask THEM for a perfume to smell. Everything is BEHIND the counters where they decide whether or not they want to work that day and allow THE CUSTOMER access to a fragrance!

I pretty much did all of the talking and it was unfortunate that I knew more about the brands, etc. than the sales people knew! I had to have been in there for a good 15 minutes, and within that time NO ONE else ever entered the store. Not one other customer(s). This already let me know that this stores' business was NOT booming! It was a busy day out there in the mall, and the others stores seemed to be doing well with business, but not this perfume store. I can see why now.

I can honestly say that the customer service is the worst I have experienced in a long, long time. I'm from up north, and I had always heard of the supposedly 'southern hospitality'. Not the case with the Perfumania in Columbia, SC! After not seeing any smiling faces from these sales associates and the sheer look of boredom on their faces, I simply said 'thank you' and left the store. There was no way I would spend a dime of my money in a store with such horrible customer service. It's a surprise that they're even still in business!

You can buy any of those perfumes ANYWHERE else...even in the drug/grocery stores for cheaper, it's not like they had an amazing selection to begin with! Needless to say, this store is NOT well known for a reason. Customer service is obviously not their first priority. Maybe they just come in to 'work' for a paycheck, and that is so sad. Avoid this store, don't waste your time & money - you're better off going to Wal-Mart for cheap perfume!

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