H2O Sports

★☆☆☆☆
  • 149 Lighthouse Rd

    Hilton Head Island, SC 29928

    Map & Directions
  • 843-671-4386

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The worst waverunner experience i've ever had. The staff was rude and condescending. We were told that we could rent three waverunners for an hour with 2 pssgrs per craft, yet when we arrived additional rules were given that included that the fathers could not switch their preteen passengers half way thru the hour. A reasonable rule, but definitely should be provided at the time of reservation. They then said they would charge our card anyway, whether we rode or not. The staffperson was so rude and unapologetic my dghtr was in tears. They insisted there was no other option, citing some "coastguard" law, yet after speaking to the manager he said he could make an exception if we would pay ten dollars more per craft!! The main issue was the totally disrespectful attitude without any care or concern for the predicament, despite 5 small very disappointed children standing at the desk ready to ride. We ultimately requested the owner's number which we were not given, then found another place to ride. Wow, what a difference. The staff at sea monkey's was awesome. They were happy to have your business, bent over backwards to please, referred to everyone as mam or sir, and gave us a discount without even asking!! They also have a guide in the water on his own craft in case you have a problem or want additional info on points of interest, a huge riding area, allow switching, and are in an area often permeated with dolphins. Would definitely recommend sea monkey's.

1
★☆☆☆☆

The worst waverunner experience i've ever had. The staff was rude and condescending. We were told that we could rent three waverunners for an hour with 2 pssgrs per craft, yet when we arrived additional rules were given that included that the fathers could not switch their preteen passengers half way thru the hour. A reasonable rule, but definitely should be provided at the time of reservation. They then said they would charge our card anyway, whether we rode or not. The staffperson was so rude and unapologetic my dghtr was in tears. They insisted there was no other option, citing some "coastguard" law, yet after speaking to the manager he said he could make an exception if we would pay ten dollars more per craft!! The main issue was the totally disrespectful attitude without any care or concern for the predicament, despite 5 small very disappointed children standing at the desk ready to ride. We ultimately requested the owner's number which we were not given, then found another place to ride. Wow, what a difference. The staff at sea monkey's was awesome. They were happy to have your business, bent over backwards to please, referred to everyone as mam or sir, and gave us a discount without even asking!! They also have a guide in the water on his own craft in case you have a problem or want additional info on points of interest, a huge riding area, allow switching, and are in an area often permeated with dolphins. Would definitely recommend sea monkey's.

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