I got a good deal at Ray Brandt Toyota. The sales person worked very hard to find me exactly the truck I wanted at the price I told him I would pay. I live in Baton Rouge, these guys deal beat the three Toyota dealers in Baton Rouge. They threw in two yearsof free maintenance as lagniappe. This is our second Toyota purchase from Ray Brandt. These guys beat the boys in Baton Rouge by two grand when my son in law bought a new Highlander.
i went there after going to 2 other toyota dealership to compare prices, Michael Edwards was our salesman, we're talking about 20-30 thousand dollars here, this guy jus keeps rambling on and on about how they are the biggest toyota in the state, you will not get any better deals anywhere else, more like biggest a**holes in the state. the deal he gave us sucked ass and it was more expensive than the other dealerships, then he gets mad that we didnt take his offer, please be more professional? WE ARE THE ONES SPENDING OUR DAM MONEY ON THIS CAR, not his ass, this is kind of a big fcuking deal. so we denied him and he calls the next day asking if i found the car i wanted at a cheaper price, i told him i did and he said " YEAH RIGHT, IF YOU GO TO THE OTHER PLACE JUST DONT COME BACK HERE " to insult me i suppose. so i told him "ok" lols, ended up getting my car and everything i wanted with a "professional" salesman who has some patience. GOOD LUCK TO YOU TOYOTA BUYERS. im not trying to persuade you not to go to ray brandt, just telling my story
I tried buying a car here, but they lie, lie, lie! You can't trust their employees. They tell you one thing on the phone and when you getr there it's a totally different story and they can't honor what they already told you! Ray Brandt says come get a Ray Brandt deal, but it's a sham and his employees know it. I would NOT buy a car here!
All I can say from Danny Waguespack Service Manager to Eric and Sheila service representatives. All of them mentioned are always and I do mean always have been very trusting.
I have a 4 Runner going on 17 years old and I must say because of their attentiveness and genuine concern of all service matters. That is one of the main reasons my vehicle has lasted this long. ***** Rating if I could give them Six Stars I would.
Lastly I look forward to having my vehicle serviced. I bet many who reads this must think I am crazy. But this Dealership is that good!
Pros: Courteous Helpful Never had a problem
Just beacuse I drive an old toyota (1999 corolla which is in perfect shape and gives me 37miles/gallon) doesn't mean I should be insulted...This is how I felt when I went to get my car serviced at this place...I'd rather drive a few more miles and get my servicing at another toyota dealership.
Pros: Nothing...need to search for one
Cons: Treat you like s***
So I tried out the place and found a Prius I liked. Now I'm a poor dental student and I couldn't offer alot for it (4000 less than what they would accept). This place seemed greatly offended by my offer almost as if I wanted a sacrifice of their first born. The sales manager came out and insulted me quite a bit. I shook his hand and left out the door. Another man came running after me, maybe to make a deal. However, he continued to berate me and essentially call me dumb. I left shocked and amazed and in need of chocolate to improve my self esteem.
Typical loud south shore(new orleans) dealership.People get in your face or space when they talk to you.Think since Katrina everyone owes them ..Kiss your a** until the find out their DEAL is not going to make tons of money or your upside down...They trip getting to you when you walk up then act like your breath stinks when they feel there is not enough profit.They knew i was upside down on the phone....ran my credit and said the deal was 100%with my trade....a 2008 dodge sxt loaded(22,000 dollar truck) with 11,000 miles....then they offered me 7000 for my truck on the trade when the kelly book and the web sights say 10,000-12,500.I missed a 1/2 day of work for this crap....Just typical in the car sales industry.I do recommend Allstar in Baton Rouge who i bought my 2008 Dodge from that I was trying to trade for the truck they said they were selling for 15,000 off the sticker......they just low ball you on the trade to make the difference.
Pros: no sales pros working there
Cons: tell you what you want to hear to get you there
Last night we went to purchase a Hundai Sonata. We were ready to make the deal when the manager, Mike blew it!!
Our sales lady was awesome & helpful. Mike seemed to be too, until his lost (& FOUND) dog became more important than us or the sale. After 15 minutes of personal calls while we stood at his counter & he sat in comfort we had had enough. When my husband asked for our keys to the Mustang they were appraising he said " Let them GO we don't need them. They don't care about my dog!!" Being pet owners of an escape artist we do. Being supervisors in our professions we DON'T understand his actions! When I asked for a contact to complain that would get to Ray Brandt's attention he gave me a name & number. The SAME name as one of his personal calls. Do I believe this would have been passed on to Ray Brandt? Not a chance! We crossed the river to see what they would do for us. We came home with a Platinum Edition Sonata & very good treatment!
One other thing to note, while he was on his personal calls ignoring us (& waiting for our appraisal) he was also ignoring another customer. He was already an owner & returning for tint. He finally came in & put his key on Mike's desk.
As a supervisor my actions would have been to explain that we were waiting for an appraisal. Offer us a seat & maybe even a soft drink. Tell my personal call thank you & can I please get back to you when I've finished with my customer. Then addressed my waiting customer's needs. By then the appraisal would have been in & we would have been signing paperwork. Instead he lost the sale for his sales person!
No way would I return to this dealership with Mike at the helm!!!!
Pros: Greeting customers & our sales person
Cons: MANAGER MANAGER MANAGER
This was the worst time I ever had with a dealership. The guys were dishonest and very shady. The manager made my wife cry and he always acts like he wants to fight me physically. I bought a car there and it turned out to be a lemon. The car needed the timing belt replaced right after I bought it, the car leaks, and I had to get my attorney to call them to get a little respect. They said they would return my money, only after I got my lawyer involved.... The manager was a total as***** and is very rude. I'm the customer I'm the one that should be angry but this guy made me feel scared.. We have to pay up to $400.00 dollars to get it towed to the dealership, since they will not pay and the timing belt might break. What a wast of time and money.
WATCH OUT FOR THIS PLACE THEY WILL SCAM YOU!!!! (Ray Brandt Hyundai)
Cons: worst experience ever