Stanton's Appliance

★☆☆☆☆
  • 2450 N Sherwood Forest Dr

    Baton Rouge, LA 70815

    Map & Directions
  • 225-319-5863

About Stanton's Appliance

Hours
Mon-Fri 9am-6pm, Sat 9am-5pm

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I had a HORRIBLE experience with this company and it's still not over yet for me. I purchased a new $2300.00 Whirlpool double oven from this company and this location in November 2012 and they installed at the beginning of December 2012. The contracted installer they hired to do this job was a skinny little guy by himself trying to install a 30 inch double oven!! At one point during installation he said "I think I will have to call for backup". But he finally kept working with it, banging it around and using a CAR JACK to install our oven! It now has a dent in our brand new oven. Yes it work, but since this installation, it has not worked right. We can't get oven temp to stabilize, or get it calibrated. So Stanton's sends one of their techs out to "fix" our oven. He undid the calibration that I had done using the owner's manual then tested it with his laser temp tester and left. Our heads were spinning! He wasn't even at our house very long! You can't test temperature in an oven with a laser temp tester seeing as the laser touches the walls of the oven. You aren't testing the wall temp, you should be testing the AIR temp! After that, we tested our oven and still doing same things wrong. I PAID an electrician $140 to inspect our house wiring end of the issue. It's on it's own circuit and everything checked out fine so we knew it was the oven at that point. I called the "general manager" Mike, (later found out he's the owner of the company) and he refused to give us our money back. Basically saying we're stuck with an oven we are going to have to repair or suck up $2300 and buy a new one. I called Whirlpool and they said same thing. They will not give us a refund. We've now had FIVE repairs done, Whirlpool had 2 other repair services out here to replace almost the entire core of the oven: Control board, Blower fan, and Oven Sensor, and it's STILL not working. Now it is March 2013. We've been without an oven for that many months. Between Stanton's and Whirlpool, we are getting the short end of this and not getting what we paid for. Stanton's used to be a reputable company in Baton Rouge, but now after this, I will NEVER buy another product from them again and am COMPLETELY dissatisfied with their lack of customer satisfaction. Mike complained on the phone to me that he "couldn't eat the cost of a $2300+ oven" so he would NOT give me my money back. He was rude with his tone and was not willing to satisfy a customer to keep business. He basically stole money from us! He has our money, and we have a broken brand new oven and have been completely inconvenienced by not having an oven for months now! It ruined our traditional Christmas cookie baking!!!! I will never do business with Stanton's again....any location. I urge you not to either. Oh and by the way, they have a repair policy that also states they do not issue refunds. The salesman TJ never brought this to my attention before our purchase. After the fallout with Mike on the phone, I called back so I could have them mail me a copy of that policy, but they said they "do not have a written 'no refunds' policy". That is so unprofessional!!!....especially with large appliances! This is not the same Stanton's we grew up with in this town. They used to be so nice. Times have changed...for the worse. Shop here at your own risk, knowing my experience. I know of others who they have done this to as well. I didn't listen. I have been apologizing to those people for not listening to their warnings. It would suit you well to listen to mine.

1
★☆☆☆☆

I had a HORRIBLE experience with this company and it's still not over yet for me. I purchased a new $2300.00 Whirlpool double oven from this company and this location in November 2012 and they installed at the beginning of December 2012. The contracted installer they hired to do this job was a skinny little guy by himself trying to install a 30 inch double oven!! At one point during installation he said "I think I will have to call for backup". But he finally kept working with it, banging it around and using a CAR JACK to install our oven! It now has a dent in our brand new oven. Yes it work, but since this installation, it has not worked right. We can't get oven temp to stabilize, or get it calibrated. So Stanton's sends one of their techs out to "fix" our oven. He undid the calibration that I had done using the owner's manual then tested it with his laser temp tester and left. Our heads were spinning! He wasn't even at our house very long! You can't test temperature in an oven with a laser temp tester seeing as the laser touches the walls of the oven. You aren't testing the wall temp, you should be testing the AIR temp! After that, we tested our oven and still doing same things wrong. I PAID an electrician $140 to inspect our house wiring end of the issue. It's on it's own circuit and everything checked out fine so we knew it was the oven at that point. I called the "general manager" Mike, (later found out he's the owner of the company) and he refused to give us our money back. Basically saying we're stuck with an oven we are going to have to repair or suck up $2300 and buy a new one. I called Whirlpool and they said same thing. They will not give us a refund. We've now had FIVE repairs done, Whirlpool had 2 other repair services out here to replace almost the entire core of the oven: Control board, Blower fan, and Oven Sensor, and it's STILL not working. Now it is March 2013. We've been without an oven for that many months. Between Stanton's and Whirlpool, we are getting the short end of this and not getting what we paid for. Stanton's used to be a reputable company in Baton Rouge, but now after this, I will NEVER buy another product from them again and am COMPLETELY dissatisfied with their lack of customer satisfaction. Mike complained on the phone to me that he "couldn't eat the cost of a $2300+ oven" so he would NOT give me my money back. He was rude with his tone and was not willing to satisfy a customer to keep business. He basically stole money from us! He has our money, and we have a broken brand new oven and have been completely inconvenienced by not having an oven for months now! It ruined our traditional Christmas cookie baking!!!! I will never do business with Stanton's again....any location. I urge you not to either. Oh and by the way, they have a repair policy that also states they do not issue refunds. The salesman TJ never brought this to my attention before our purchase. After the fallout with Mike on the phone, I called back so I could have them mail me a copy of that policy, but they said they "do not have a written 'no refunds' policy". That is so unprofessional!!!....especially with large appliances! This is not the same Stanton's we grew up with in this town. They used to be so nice. Times have changed...for the worse. Shop here at your own risk, knowing my experience. I know of others who they have done this to as well. I didn't listen. I have been apologizing to those people for not listening to their warnings. It would suit you well to listen to mine.

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