Infinity Property & Casualty

★★☆☆☆
  • 3700 Colonnade Pkwy

    Birmingham, AL 35243

    Map & Directions
  • 205-870-4000

About Infinity Property & Casualty

Details
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Insurance

Insurance
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On October 20, 2011 in Atascadero, CA my 2006 FORD TAURUS was struck by a young man who is insured with Infinity Insurance Company. My car was damaged in this accident due to the negligence of their insured who neglected to put his vehicle in park. My vehicle was parked at a gas pump and the insured unattended truck rolled backwards down a hill and smashed into the driver passenger door and quarter panel forcing the passenger rear end into the safety rail surrounding the gas pump causing damages over $10,000.
I have suffered emotionally and financially over this accident, as a result of this accident I have had to make out of pocket expenses for transportation to work as well as school and doctor visit for my daughter. I have had stress related medical issues dealing with this accident and I have had to miss pay from work trying to rectify this matter by following the adjuster advice visiting auto shops to repair this vehicle. Three different auto shops turn me down claiming repairs was too great and would be too costly. For six weeks their adjuster gave me the run around and made this situation more stressful than needed I personally feel that I have been victimized by this company and my needs have been ignored. After speaking too a local body shop he also contact the adjuster and informed him that the car was a total loss but the adjuster insist that this vehicle was repairable and than he proceed once again to ignore what needed to be done and prolonging this claim for a additional 2 weeks costing me more money and stress.
After speaking with INFINITY TOTAL LOSS SPECIALIST, I was informed that there was a limit issue with this policy and my total loss could not be covered once again I felt VICTIMIZED. The adjuster knew there was a limit issue with this policy weeks before I was informed misleading me to believe that I would be reimbursed for transportation expenses. He knew that this policy would not cover the total cost to fix or replace my vehicle but to lead me on a wild goose chase was an intentional perversion of truth. I FEEL THIS WAS A FRAUDULENT ACT TO FORCE ME TO TAKE AN UNJUST SETTLEMENT. I DO NOT UNDERSTAND WHY THIS COMPANY WILL NOT COVER MY TOTAL LOST.
This company chose to insured an unlicensed driver as a driver who did not have the documentation to prove he knew how to properly operate a vehicle and to insured a vehicle in which HE WAS NOT THE REGISTER OWNER and he had know insurable interest in this vehicle because his name is not on the title or the registration. "Infinity Auto's mission statement is to provide premier auto insurance coverage protection for those with a proven record of accident-free driving" This particular individual has never had a Driver License issued to him in the United States or Mexico.
I have request that Infinity settle this claim by certified letter to the President Of Claims as well as the CEO and in return I received a letter from the Total Loss Specialist that was rude and threatening in the attempt to force me to take the settlement and a phone call from a claims manager informing me that if I pursue legal action against their insured the company Legal Department would make sure that I walk away with nothing. Once again I felt victimized I am a tax paying American WITH A VALID DRIVER LICENSE, LEGAL CAR REGISTRATION AND PROPER INSURANCE. While on the other hand their insured had none of the require documents to even obtain a policy. An underwriter job is too review documents and status to determine if an individual meets requirements for a particular product. . It is obvious that the company underwriters ignored protocol for financial gain and in doing so they should assume the financial liability for this claim 100% . I received a Total Loss Package that included a Local Market Comparable Value Report and there was a monetary difference in their settlement amount compared to the findings of this report. I have tried to negotiate a suitable offer closer to MARKET VALUE which would included damages and financial lost but they refuse to negotiate insisting that I just take the lost. It has been reported that Infinity Property and Casualty Corporation as of the latest year have had $1.1 billion in revenue. The company has a solid financial base, minimal credit risk, and the ability to meet future claims. I am a single mother living like most Americans from check to check and to expect me to assume such a loss will be a burden to me and my family. I posting my letter to let consumers know to be aware of this Company.

1
★☆☆☆☆

On October 20, 2011 in Atascadero, CA my 2006 FORD TAURUS was struck by a young man who is insured with Infinity Insurance Company. My car was damaged in this accident due to the negligence of their insured who neglected to put his vehicle in park. My vehicle was parked at a gas pump and the insured unattended truck rolled backwards down a hill and smashed into the driver passenger door and quarter panel forcing the passenger rear end into the safety rail surrounding the gas pump causing damages over $10,000.
I have suffered emotionally and financially over this accident, as a result of this accident I have had to make out of pocket expenses for transportation to work as well as school and doctor visit for my daughter. I have had stress related medical issues dealing with this accident and I have had to miss pay from work trying to rectify this matter by following the adjuster advice visiting auto shops to repair this vehicle. Three different auto shops turn me down claiming repairs was too great and would be too costly. For six weeks their adjuster gave me the run around and made this situation more stressful than needed I personally feel that I have been victimized by this company and my needs have been ignored. After speaking too a local body shop he also contact the adjuster and informed him that the car was a total loss but the adjuster insist that this vehicle was repairable and than he proceed once again to ignore what needed to be done and prolonging this claim for a additional 2 weeks costing me more money and stress.
After speaking with INFINITY TOTAL LOSS SPECIALIST, I was informed that there was a limit issue with this policy and my total loss could not be covered once again I felt VICTIMIZED. The adjuster knew there was a limit issue with this policy weeks before I was informed misleading me to believe that I would be reimbursed for transportation expenses. He knew that this policy would not cover the total cost to fix or replace my vehicle but to lead me on a wild goose chase was an intentional perversion of truth. I FEEL THIS WAS A FRAUDULENT ACT TO FORCE ME TO TAKE AN UNJUST SETTLEMENT. I DO NOT UNDERSTAND WHY THIS COMPANY WILL NOT COVER MY TOTAL LOST.
This company chose to insured an unlicensed driver as a driver who did not have the documentation to prove he knew how to properly operate a vehicle and to insured a vehicle in which HE WAS NOT THE REGISTER OWNER and he had know insurable interest in this vehicle because his name is not on the title or the registration. "Infinity Auto's mission statement is to provide premier auto insurance coverage protection for those with a proven record of accident-free driving" This particular individual has never had a Driver License issued to him in the United States or Mexico.
I have request that Infinity settle this claim by certified letter to the President Of Claims as well as the CEO and in return I received a letter from the Total Loss Specialist that was rude and threatening in the attempt to force me to take the settlement and a phone call from a claims manager informing me that if I pursue legal action against their insured the company Legal Department would make sure that I walk away with nothing. Once again I felt victimized I am a tax paying American WITH A VALID DRIVER LICENSE, LEGAL CAR REGISTRATION AND PROPER INSURANCE. While on the other hand their insured had none of the require documents to even obtain a policy. An underwriter job is too review documents and status to determine if an individual meets requirements for a particular product. . It is obvious that the company underwriters ignored protocol for financial gain and in doing so they should assume the financial liability for this claim 100% . I received a Total Loss Package that included a Local Market Comparable Value Report and there was a monetary difference in their settlement amount compared to the findings of this report. I have tried to negotiate a suitable offer closer to MARKET VALUE which would included damages and financial lost but they refuse to negotiate insisting that I just take the lost. It has been reported that Infinity Property and Casualty Corporation as of the latest year have had $1.1 billion in revenue. The company has a solid financial base, minimal credit risk, and the ability to meet future claims. I am a single mother living like most Americans from check to check and to expect me to assume such a loss will be a burden to me and my family. I posting my letter to let consumers know to be aware of this Company.

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I work for the company for a little over two years and received numerous complaints from insured regarding claims. I can comfirm first-hand that the claims dept sucks, if I couldn't reach the claims adjuster then I know the insured couldn't either. Also it is not a great company to work for, the rules and regulations are changed often, there is a high turn-over in management and the customer service dept. Within the two years that I was there, I had more than three supervisors and I didn't change departments. I wouldn't recommend anyone to work there or get auto insurance with them.

1
★☆☆☆☆

I work for the company for a little over two years and received numerous complaints from insured regarding claims. I can comfirm first-hand that the claims dept sucks, if I couldn't reach the claims adjuster then I know the insured couldn't either. Also it is not a great company to work for, the rules and regulations are changed often, there is a high turn-over in management and the customer service dept. Within the two years that I was there, I had more than three supervisors and I didn't change departments. I wouldn't recommend anyone to work there or get auto insurance with them.

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I was originally hired in 1996. I was very impressed with the gentleman who interviewed me and was excited about working on his team. When I arrived for training, I learned he was about to quit (in two weeks) and his next in charge was going to quit. I worked for this company for nearly two years. From my experience, they required a type of 'profiling' in order to determine if a claim was legitimate or not. This went on for quite some time until I decided I had had enough. This type of behavior would never occur with State Farm; Allstate; Nationwide; or, any of the the other great carriers out there.

4
★★★★☆

I was originally hired in 1996. I was very impressed with the gentleman who interviewed me and was excited about working on his team. When I arrived for training, I learned he was about to quit (in two weeks) and his next in charge was going to quit. I worked for this company for nearly two years. From my experience, they required a type of 'profiling' in order to determine if a claim was legitimate or not. This went on for quite some time until I decided I had had enough. This type of behavior would never occur with State Farm; Allstate; Nationwide; or, any of the the other great carriers out there.

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Worst Insurance Company Ever
I was with this company for about 6 years and in that time period I only had 1 car accident; which was not my fault (hit & run, the other party fled). Not only has it been six months with no complete resolution but originally a price was given to settle and then they changed about. To top it off amount did not cover my out of expenses to fix my vehicle. I am still dealing with this?.I just want to make sure this does not happen to you.

1
★☆☆☆☆

Worst Insurance Company Ever
I was with this company for about 6 years and in that time period I only had 1 car accident; which was not my fault (hit & run, the other party fled). Not only has it been six months with no complete resolution but originally a price was given to settle and then they changed about. To top it off amount did not cover my out of expenses to fix my vehicle. I am still dealing with this?.I just want to make sure this does not happen to you.

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