Bright House Networks

★☆☆☆☆
  • 1400 9th Ave N 124

    Bessemer, AL 35020

    Map & Directions
  • 205-591-6880

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You are essentially tied in with thousands of other users on a network that gets utterly bogged down to nothingness - and they will do nothing about it except take your money for a service that they will not reliably provide. Canceled and good riddance! Switched to AT&T DSL due to Bright House's very unreliable connection and extremely unresponsive customer service. EVERYDAY for more than five months, we would have NO CONNECTION for about 5-6 hours out of the day. Their service response time takes 3-4 days and after several attempts, none of these service calls resulted in a solution. Management will not call you back and they will not attempt to resolve your issue other than to keep sending someone out (which does absolutely NOTHING).

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★☆☆☆☆

You are essentially tied in with thousands of other users on a network that gets utterly bogged down to nothingness - and they will do nothing about it except take your money for a service that they will not reliably provide. Canceled and good riddance! Switched to AT&T DSL due to Bright House's very unreliable connection and extremely unresponsive customer service. EVERYDAY for more than five months, we would have NO CONNECTION for about 5-6 hours out of the day. Their service response time takes 3-4 days and after several attempts, none of these service calls resulted in a solution. Management will not call you back and they will not attempt to resolve your issue other than to keep sending someone out (which does absolutely NOTHING).

Pros: They will motivate you to find another Provider

Cons: They are not interested in resolving connection issues.

 

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