Pop-A-Lock

★☆☆☆☆

About Pop-A-Lock

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  • Locksmiths
1.0 1
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I recently called pop-a-lock and had to wait for 5 hours with my 3 year old. It was a horrific time...the first initial call they told me one hour so I said ok. An hour went by and I called back they apologized said they were running behind and it would be another 45 mins. I then told the lady I could contact another company I have my three year old and we just need help and she said don't worry well be there. Time passed I called again and they stated they called and no answer. We were stranded looking at phones waiting a call for help. We then called back and the night supervisor on the night of may the 13th 2011 told me that she was sorry about what happened but your just going to have to wait or call someone else. I was furious! but I said ok then another hour and a half allotted and I finally got a nice customer service rep on the phone and she called the technician he then called me I told him my situation he said he had to make a couple of stops then he would be there I asked him the time he said he didnt know. I then called a different company, in which I wont state there name I have more class than that, they were there in 15 mins right when Pop-a-lock showed. I had to turn down the pop-a-lock rep and turn over to the other company.

1
★☆☆☆☆

I recently called pop-a-lock and had to wait for 5 hours with my 3 year old. It was a horrific time...the first initial call they told me one hour so I said ok. An hour went by and I called back they apologized said they were running behind and it would be another 45 mins. I then told the lady I could contact another company I have my three year old and we just need help and she said don't worry well be there. Time passed I called again and they stated they called and no answer. We were stranded looking at phones waiting a call for help. We then called back and the night supervisor on the night of may the 13th 2011 told me that she was sorry about what happened but your just going to have to wait or call someone else. I was furious! but I said ok then another hour and a half allotted and I finally got a nice customer service rep on the phone and she called the technician he then called me I told him my situation he said he had to make a couple of stops then he would be there I asked him the time he said he didnt know. I then called a different company, in which I wont state there name I have more class than that, they were there in 15 mins right when Pop-a-lock showed. I had to turn down the pop-a-lock rep and turn over to the other company.

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