Pediatric Associates Of Madison PC

★★★★☆
34.6867 -86.7345
Map and Directions to Pediatric Associates

256-772-2037

21 Hughes Rd

Madison, AL

35758-3039

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About Pediatric Associates Of Madison PC

Hours
Two-week course: Saturdays ; 9 a.m. - 3 p.m./One-hour break for lunch Weekend course: Saturday ; 12:30 - 6 p.m. and Sunday ; 1 - 6 p.m. OR Saturday ; 9 a.m. - 3 p.m. and Sunday ; 1 - 6 p.m.
3.5926 27
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Reviews 1 - 27 of 27.
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I agree the doctors are not the problem with this practice. The office staff does need some additional training in customer service. They have been discourteous by phone, and in person. In regards to the wait time for appointments, we have always had to wait at least thirty minutes until we are called back. We have always shown up prior to our appointment time, and no less than 15 minutes prior. I do not understand why others would come in after us, and would be called back before us. It was not due to the fact of us being late.

3
★★★☆☆

I agree the doctors are not the problem with this practice. The office staff does need some additional training in customer service. They have been discourteous by phone, and in person. In regards to the wait time for appointments, we have always had to wait at least thirty minutes until we are called back. We have always shown up prior to our appointment time, and no less than 15 minutes prior. I do not understand why others would come in after us, and would be called back before us. It was not due to the fact of us being late.

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Let's keep this simple.....

The Doctors and Nurses at Pediatrics Associates of Madison are fantastic! They take great care of their patients, listen to parents, are thorough, competent, and genuine. They have gone out of their for my children on numerous occasions, after hours, and even when we were out of town.

Some of the back office staff are judgmental, rude, pushy, inflexible, snotty, and gossipy. They have made me feel extremely uncomfortable at times. For example, one particular shorter woman with dark hair openly gossiped about a family while I was present. Simply unprofessional and a bit scary when it comes to someone who has influence over children's healthcare.

For now, I stay with them for the fabulous medical staff but can barely tolerate the office staff. I hope someone in a decision making position gets to read this review and makes some changes. This really could be a wonderful practice if they could control this one aspect. Parents need to feel they can trust their pediatricians office, not feel threatened.

4
★★★★☆

Let's keep this simple.....

The Doctors and Nurses at Pediatrics Associates of Madison are fantastic! They take great care of their patients, listen to parents, are thorough, competent, and genuine. They have gone out of their for my children on numerous occasions, after hours, and even when we were out of town.

Some of the back office staff are judgmental, rude, pushy, inflexible, snotty, and gossipy. They have made me feel extremely uncomfortable at times. For example, one particular shorter woman with dark hair openly gossiped about a family while I was present. Simply unprofessional and a bit scary when it comes to someone who has influence over children's healthcare.

For now, I stay with them for the fabulous medical staff but can barely tolerate the office staff. I hope someone in a decision making position gets to read this review and makes some changes. This really could be a wonderful practice if they could control this one aspect. Parents need to feel they can trust their pediatricians office, not feel threatened.

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We have only been in Alabama for a year now. When we moved, finding a pediatrician in Madison was no easy task. This office was only 1 of 2 that was taking new patients. I have no horror stories to tell. The office staff has been courteous, the office is clean, the wait time is minimal & making an appointment has never been an issue. We have had 2 kinda odd things come up with our 2 young boys and both times Dr.Bryant was able to get us a diagnosis and treatment after the correct testing. I feel priviledged to get to see the doctors in this office.
I would say that it was slightly irriatating to be billed for an after hours phone call to the physician, but, as someone who works in healthcare, I completely understand their reasoning for requiring payment for even a phone call. Healthcare costs are on the rise & employment is down, so the doctors are not getting rich, actually they are working for free half the day. So my co-pay that I can afford, is worth getting to talk to the MD.

4
★★★★☆

We have only been in Alabama for a year now. When we moved, finding a pediatrician in Madison was no easy task. This office was only 1 of 2 that was taking new patients. I have no horror stories to tell. The office staff has been courteous, the office is clean, the wait time is minimal & making an appointment has never been an issue. We have had 2 kinda odd things come up with our 2 young boys and both times Dr.Bryant was able to get us a diagnosis and treatment after the correct testing. I feel priviledged to get to see the doctors in this office.
I would say that it was slightly irriatating to be billed for an after hours phone call to the physician, but, as someone who works in healthcare, I completely understand their reasoning for requiring payment for even a phone call. Healthcare costs are on the rise & employment is down, so the doctors are not getting rich, actually they are working for free half the day. So my co-pay that I can afford, is worth getting to talk to the MD.

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2 out of 2 people found this review helpful.

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Medically, I have no complaint and agree with most posters that the care provided by the doctors in this practice is Outstanding.

But boy howdy, their office staff can be pills. The couldn't spell customer service much less know what it is or how to treat parents as customers of medical services. From their phone skills to their greetings when you arrive, they make your skin crawl with annoyance.

I can only assume these ladies are either their relatives or inlaws that they are pressured to hire or they outsource the office function.

Either way, I think it's going to eventually turn parents away.

3
★★★☆☆

Medically, I have no complaint and agree with most posters that the care provided by the doctors in this practice is Outstanding.

But boy howdy, their office staff can be pills. The couldn't spell customer service much less know what it is or how to treat parents as customers of medical services. From their phone skills to their greetings when you arrive, they make your skin crawl with annoyance.

I can only assume these ladies are either their relatives or inlaws that they are pressured to hire or they outsource the office function.

Either way, I think it's going to eventually turn parents away.

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2 out of 2 people found this review helpful.

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5
★★★★★

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0 out of 1 people found this review helpful.

.

I am going to try to make this a fair review...My children have been patients at PAM for 8 years. Since my daughter was 1 and my son has been his whole life, he is now 5.
I do want to say that Dr. Dudley is simply amazing. My son spent 2 weeks in the Neonatal ICU when he was born and she even visited on her off days. As far as the care given, I couldn't ask for better. We have gone through everything from head injuries to severe allergies to ear surgeries and Dr. Dudley has been there every step of the way. I will never discredit her of her hard work and professionalism.
I have recently encountered my first and ONLY problem with the office but it left me in a bad situation.
Due to an unexpected divorce and horrible circumstances a year ago, my children went for about 7-8 months with no health insurance. I make "too much" for low cost coverage and as a single mother with no additional income other than my own, it makes it very hard to pay the $490 premium for coverage, until I could budget that in, we had to go without.
During that window we weren't covered, my son had to have a check up and health assessment to go to the daycare on redstone. I called and spoke to dr. Dudley about my situation (she knew all about the divorce) and she said "you have been my patient for years, you don't worry about that. I have you covered". that was her exact words. While I'll admit I shouldn't have assumed, I took that as "this once, I'll fill out the forms off the record, and will not bill you. most agree that is what it sounds like. Well guess what? for the 2 vaccinations that he got and an office visit was almost $800. They claim they sent me bills, but I never got them. I recently moved but they had the new address, why I didn't get them is beyond me. So, several months pass, I finally got health insurance, so we went in recently for a sports physical and was informed of the $800 balance and i was completely blind sighted. I told the lady i couldn't pay it that day and she said that's fine. My son had an additional follow up appointment a week later, which she scheduled, and they even called me the day before to confirm his appointment. Then an hour later I got a call from the billing office saying unless I could pay $400 that day, I couldn't take him in for a follow up appointment THEY SCHEDULED AND CONFIRMED the next day. He is a very sickly child and all of the docs and nurses know that, to know that they turned him away, implied I was lying about not getting the bill and left me with no option other than to make an appointment with a new pediatrician for the follow up he now needed over a week ago, I have to wait 3 MONTHS (or until I can hand them $400 for HALF of a bill I was told "not to worry about, they have it covered) to have him seen for something they know needs immediate attention. While I understand they have their billing policies, they can look at my file and see that in 8 years I have never had an outstanding balance, I never miss appointments, never even late. I trust them with my children's health and to know that they turned them away for something I feel they should have been far more clear about to begin with, is ridiculous to me. While I am still debating if I will take them back, it is ONLY because of their love for Dr. Dudley. I personally think I could get the same quality of care in another office, and do not think many other offices would tell me MORE THAN ONCE not to worry about it, then stick me with an $800 bill, AND turn my sickly child away until it is paid is beyond me.
Over all, the care is good, especially from Dr.Dudley. The front office is definately average and the billing office the one time i had to deal with them were unreasonable and rude. If Iknew I had a chance in hell, I'd challenge the charges. I have asked for proof of all of the bills they claim they sent and she said she would get back with me. That was 2 weeks ago and still no word. I'm furious but I will not go as far as to say the care there isn't good. The waits are a little long, but only during busy months. I'm still deciding if I should hand them the $800 and keep going or if i should pay it off slowly and find another doc.

3
★★★☆☆

I am going to try to make this a fair review...My children have been patients at PAM for 8 years. Since my daughter was 1 and my son has been his whole life, he is now 5.
I do want to say that Dr. Dudley is simply amazing. My son spent 2 weeks in the Neonatal ICU when he was born and she even visited on her off days. As far as the care given, I couldn't ask for better. We have gone through everything from head injuries to severe allergies to ear surgeries and Dr. Dudley has been there every step of the way. I will never discredit her of her hard work and professionalism.
I have recently encountered my first and ONLY problem with the office but it left me in a bad situation.
Due to an unexpected divorce and horrible circumstances a year ago, my children went for about 7-8 months with no health insurance. I make "too much" for low cost coverage and as a single mother with no additional income other than my own, it makes it very hard to pay the $490 premium for coverage, until I could budget that in, we had to go without.
During that window we weren't covered, my son had to have a check up and health assessment to go to the daycare on redstone. I called and spoke to dr. Dudley about my situation (she knew all about the divorce) and she said "you have been my patient for years, you don't worry about that. I have you covered". that was her exact words. While I'll admit I shouldn't have assumed, I took that as "this once, I'll fill out the forms off the record, and will not bill you. most agree that is what it sounds like. Well guess what? for the 2 vaccinations that he got and an office visit was almost $800. They claim they sent me bills, but I never got them. I recently moved but they had the new address, why I didn't get them is beyond me. So, several months pass, I finally got health insurance, so we went in recently for a sports physical and was informed of the $800 balance and i was completely blind sighted. I told the lady i couldn't pay it that day and she said that's fine. My son had an additional follow up appointment a week later, which she scheduled, and they even called me the day before to confirm his appointment. Then an hour later I got a call from the billing office saying unless I could pay $400 that day, I couldn't take him in for a follow up appointment THEY SCHEDULED AND CONFIRMED the next day. He is a very sickly child and all of the docs and nurses know that, to know that they turned him away, implied I was lying about not getting the bill and left me with no option other than to make an appointment with a new pediatrician for the follow up he now needed over a week ago, I have to wait 3 MONTHS (or until I can hand them $400 for HALF of a bill I was told "not to worry about, they have it covered) to have him seen for something they know needs immediate attention. While I understand they have their billing policies, they can look at my file and see that in 8 years I have never had an outstanding balance, I never miss appointments, never even late. I trust them with my children's health and to know that they turned them away for something I feel they should have been far more clear about to begin with, is ridiculous to me. While I am still debating if I will take them back, it is ONLY because of their love for Dr. Dudley. I personally think I could get the same quality of care in another office, and do not think many other offices would tell me MORE THAN ONCE not to worry about it, then stick me with an $800 bill, AND turn my sickly child away until it is paid is beyond me.
Over all, the care is good, especially from Dr.Dudley. The front office is definately average and the billing office the one time i had to deal with them were unreasonable and rude. If Iknew I had a chance in hell, I'd challenge the charges. I have asked for proof of all of the bills they claim they sent and she said she would get back with me. That was 2 weeks ago and still no word. I'm furious but I will not go as far as to say the care there isn't good. The waits are a little long, but only during busy months. I'm still deciding if I should hand them the $800 and keep going or if i should pay it off slowly and find another doc.

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1 out of 1 people found this review helpful.

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My children have been going to P.A.M. for 7 years. I must say the doctors here are great. All are professional and caring. And the nursing staff is also very good. With that said I have to concur about some of the other staff and their attitudes. Although I have never been turned away for an appointment I have found that some of the office staff can be a bit rude in dealing with parents.
I had at one point considered finding another pediatrician for my two children but liked the doctors so much that I made a decision to overlook the non-medical staff. In the end I will go with the best care for my children over any hurt feelings for myself from the front office staff. I have not had some of the same problems that they used to have when they were in the old location so maybe there has been some turnover in front office staff.
I do have one pet peeve that is not unique to this practice. Why is it that I show up 10 minutes early for a scheduled appointment and wait for an additional 45 minutes in the waiting room while other patients/parents arrive during that time and are seen with about a 10 minute wait? If I just knew why it would make the time waiting less annoying.

4
★★★★☆

My children have been going to P.A.M. for 7 years. I must say the doctors here are great. All are professional and caring. And the nursing staff is also very good. With that said I have to concur about some of the other staff and their attitudes. Although I have never been turned away for an appointment I have found that some of the office staff can be a bit rude in dealing with parents.
I had at one point considered finding another pediatrician for my two children but liked the doctors so much that I made a decision to overlook the non-medical staff. In the end I will go with the best care for my children over any hurt feelings for myself from the front office staff. I have not had some of the same problems that they used to have when they were in the old location so maybe there has been some turnover in front office staff.
I do have one pet peeve that is not unique to this practice. Why is it that I show up 10 minutes early for a scheduled appointment and wait for an additional 45 minutes in the waiting room while other patients/parents arrive during that time and are seen with about a 10 minute wait? If I just knew why it would make the time waiting less annoying.

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2 out of 2 people found this review helpful.

.

Docs are GREAT! Office is GREAT! To the previous reviewer: If you expect good service, you have to be a good patient. And that means showing up on time. It's not THEIR fault that you were late --

5
★★★★★

Docs are GREAT! Office is GREAT! To the previous reviewer: If you expect good service, you have to be a good patient. And that means showing up on time. It's not THEIR fault that you were late --

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0 out of 1 people found this review helpful.

.

I had good experience with the doctor and the staff in the past. However, somthing happened unbelievablely today. They even didn't ask if there's anything wrong with my daughter when I arrived a little bit late today but very rudely request to reschedule my daughter appointment. I have no choice to bring my daughter to somewhere else to check her eyes and ear infection later on. If they want to punish to parent, please do not use children's health as a weapon. Children health can't wait any minute. We decide to switch to Cornerstone Pediatric to have better service.

An angry parent

1
★☆☆☆☆

I had good experience with the doctor and the staff in the past. However, somthing happened unbelievablely today. They even didn't ask if there's anything wrong with my daughter when I arrived a little bit late today but very rudely request to reschedule my daughter appointment. I have no choice to bring my daughter to somewhere else to check her eyes and ear infection later on. If they want to punish to parent, please do not use children's health as a weapon. Children health can't wait any minute. We decide to switch to Cornerstone Pediatric to have better service.

An angry parent

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1 out of 1 people found this review helpful.

.

Dr. Zbell saved my infant daughters life when she diagnosed my baby with Hirschsprung's Disease (HD). HD is extremely rare and my daughter was Dr. Z's first diagnosed case. Dr. Z has practiced medicine for well over 12 years and has always been very respectful, listening to all of my concerns and answering every question. She has never hesitated to order additional testing and works very closely with the local pediatric surgeon.

We love the staff and the nurses. I've waited over 1 hour on two occasions during an office visit, at the height of flu season. My family has used this clinic for 2.5 years. We've never experienced any difficulty making appointments for either of my two children and we are extremely satisfied.

My family has lived in Madison county for 8.5 years. We have seen 5 other pediatricians(2 of the 5 Drs sold their practice and left the state) . Pediatric Associates has been the best group of doctors for my family. Clean office..Courteous staff..

5
★★★★★

Dr. Zbell saved my infant daughters life when she diagnosed my baby with Hirschsprung's Disease (HD). HD is extremely rare and my daughter was Dr. Z's first diagnosed case. Dr. Z has practiced medicine for well over 12 years and has always been very respectful, listening to all of my concerns and answering every question. She has never hesitated to order additional testing and works very closely with the local pediatric surgeon.

We love the staff and the nurses. I've waited over 1 hour on two occasions during an office visit, at the height of flu season. My family has used this clinic for 2.5 years. We've never experienced any difficulty making appointments for either of my two children and we are extremely satisfied.

My family has lived in Madison county for 8.5 years. We have seen 5 other pediatricians(2 of the 5 Drs sold their practice and left the state) . Pediatric Associates has been the best group of doctors for my family. Clean office..Courteous staff..

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I totally do not understand any of the negative reviews! We have been going to Pediatric Associates of Madison for 3 years now. We have seen Dr. ZBell, Dr. Dudley, and Dr. Meadows. All Dr's have been extremely professional and compassionate. They even treated ME when I tripped and fell on the side walk when I was leaving for my child's first appointment. Wait time has never been an issue for us in our three years of going to this facility.

5
★★★★★

I totally do not understand any of the negative reviews! We have been going to Pediatric Associates of Madison for 3 years now. We have seen Dr. ZBell, Dr. Dudley, and Dr. Meadows. All Dr's have been extremely professional and compassionate. They even treated ME when I tripped and fell on the side walk when I was leaving for my child's first appointment. Wait time has never been an issue for us in our three years of going to this facility.

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My children have been patients at Pediatric Associates for over six years, ever since my oldest son was born six years ago. We have never had a problem with any of the staff being rude or turning us away for an appointment. On the contrary, they have always bent over backwards to accomodate our needs. Dr. Dudley is our primary physician and she is absolutely wonderful! I would recommend her to anyone. She helped identify my son's autism at an early age and helped us get the therapy that he needed. She has been there for us every step of the way helping to keep us informed of new advances and programs in the area to help our son. Our children love Dr. Dudley. As a mom, she really understands my concerns and she (and none of the other drs at this practice) have never been condescending to me or my children. She really takes the time to address all of my concerns and she spends time talking with my children and really getting to know them. This is the best practice in town!!!!!

5
★★★★★

My children have been patients at Pediatric Associates for over six years, ever since my oldest son was born six years ago. We have never had a problem with any of the staff being rude or turning us away for an appointment. On the contrary, they have always bent over backwards to accomodate our needs. Dr. Dudley is our primary physician and she is absolutely wonderful! I would recommend her to anyone. She helped identify my son's autism at an early age and helped us get the therapy that he needed. She has been there for us every step of the way helping to keep us informed of new advances and programs in the area to help our son. Our children love Dr. Dudley. As a mom, she really understands my concerns and she (and none of the other drs at this practice) have never been condescending to me or my children. She really takes the time to address all of my concerns and she spends time talking with my children and really getting to know them. This is the best practice in town!!!!!

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After reading the other reviews, I feel compelled to inform any past, present or future patients of this practice, that those that have posted negative reviews are clearly short-sited, or angry because they failed to be on time for an appointment. Since moving to Alabama 6 yrs ago, my kids (now 10 & 14) absolutely love the doctors. The doctors and nurses speak with the kids, and listen. I find myself just listening for the most part. I have noticed that the staff is very talented at enterpreting kid language, especially when it comes to finding out "how" a child feels. Once my youngest told the Dr. that he felt "mushy" She knew exactly what he was tallking about.
I always arrive early and have never been turned away. Those that were turned away have to realize that there is only a certain amount of time in a day and that is why they were scheduled a specific time in the first place. I have never had a problem with the staff on the phone or at the front desk. This is the best medical practice I have seen in Alabama - including my own doctor - I wish they would take adults!

5
★★★★★

After reading the other reviews, I feel compelled to inform any past, present or future patients of this practice, that those that have posted negative reviews are clearly short-sited, or angry because they failed to be on time for an appointment. Since moving to Alabama 6 yrs ago, my kids (now 10 & 14) absolutely love the doctors. The doctors and nurses speak with the kids, and listen. I find myself just listening for the most part. I have noticed that the staff is very talented at enterpreting kid language, especially when it comes to finding out "how" a child feels. Once my youngest told the Dr. that he felt "mushy" She knew exactly what he was tallking about.
I always arrive early and have never been turned away. Those that were turned away have to realize that there is only a certain amount of time in a day and that is why they were scheduled a specific time in the first place. I have never had a problem with the staff on the phone or at the front desk. This is the best medical practice I have seen in Alabama - including my own doctor - I wish they would take adults!

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We LOVE this practice and absolutely adore Dr. Zebell and nurse Becky! They are courteous and patient and answer all of our questions. My son is never fearful and always loves the attention they give him. They have called in prescriptions over the phone for us and always get us in on the day we call if my son is sick. You do have to make a well-check up appointment in advance, but this is the same most everywhere else you go. We wouldn't go anywhere else!

5
★★★★★

We LOVE this practice and absolutely adore Dr. Zebell and nurse Becky! They are courteous and patient and answer all of our questions. My son is never fearful and always loves the attention they give him. They have called in prescriptions over the phone for us and always get us in on the day we call if my son is sick. You do have to make a well-check up appointment in advance, but this is the same most everywhere else you go. We wouldn't go anywhere else!

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We switched to them when my child was only a couple of month old. The staff are kind and wonderful to your child and as well as you . Doctor Meadows is a wonderful doctor and helped find that my child had MRSA which our previous Doctor ruled it as "Baby Bumps". She also help us get into the St Judes Clinic here in Huntsville, AL to see a specialist when my child came down with a certain condition. We have seen almost every Doctor in PA of Madison and I recommend this facility to all of my friends looking for a great Doctors office.

5
★★★★★

We switched to them when my child was only a couple of month old. The staff are kind and wonderful to your child and as well as you . Doctor Meadows is a wonderful doctor and helped find that my child had MRSA which our previous Doctor ruled it as "Baby Bumps". She also help us get into the St Judes Clinic here in Huntsville, AL to see a specialist when my child came down with a certain condition. We have seen almost every Doctor in PA of Madison and I recommend this facility to all of my friends looking for a great Doctors office.

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Awful! Office is run in a fashion that makes it obvious that profit is the utmost concern. Office double booked my children (instead of the two appointments that I specified) and then told me to reschedule when I was 10 minutes late for the first of two appointments. Attempts to resolve the issue resulted in the office telling me that it is standard. The office staff continually told me that more time was needed to get two children ready for an appointment. (Obviously, that's why I'm late and I understand.) The staff refused to acknowledge that there were two appointments booked back to back (they told me they were booked together). The only logical conclusion is that the children were double booked and consequently the doctor would be able to bill twice the services for the same block of time.

1
★☆☆☆☆

Awful! Office is run in a fashion that makes it obvious that profit is the utmost concern. Office double booked my children (instead of the two appointments that I specified) and then told me to reschedule when I was 10 minutes late for the first of two appointments. Attempts to resolve the issue resulted in the office telling me that it is standard. The office staff continually told me that more time was needed to get two children ready for an appointment. (Obviously, that's why I'm late and I understand.) The staff refused to acknowledge that there were two appointments booked back to back (they told me they were booked together). The only logical conclusion is that the children were double booked and consequently the doctor would be able to bill twice the services for the same block of time.

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I liked the doctors, but it's impossible to get an appointment for a checkup. They start booking for say, May in March. If you call on February 28th, they won't make an appointment. Then if you call on March 1st, they may tell you sorry, but we're now all booked up for May. So it's theoretically possible that you will *never* get an appointment. I've even called the day they said they were opening up the appointment books, only to be told that booking was going to be delayed by a couple of days. Call back a couple of days later, and guess what -- the month is fully booked. For some reason the doctors are completely unable to finalize their work schedules more than a few weeks ahead of time.

It's a huge hassle, and who needs it? If they would just do rolling bookings, you might end up with an appt a few days later than you wanted, but you would at least know that you'll get an appointment eventually. I switched to Morristown, and am much happier with the medical care and the office staff.

1
★☆☆☆☆

I liked the doctors, but it's impossible to get an appointment for a checkup. They start booking for say, May in March. If you call on February 28th, they won't make an appointment. Then if you call on March 1st, they may tell you sorry, but we're now all booked up for May. So it's theoretically possible that you will *never* get an appointment. I've even called the day they said they were opening up the appointment books, only to be told that booking was going to be delayed by a couple of days. Call back a couple of days later, and guess what -- the month is fully booked. For some reason the doctors are completely unable to finalize their work schedules more than a few weeks ahead of time.

It's a huge hassle, and who needs it? If they would just do rolling bookings, you might end up with an appt a few days later than you wanted, but you would at least know that you'll get an appointment eventually. I switched to Morristown, and am much happier with the medical care and the office staff.

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We started with this practice right when my son was born. I breastfed him for 7.5 months and they were extremely supportive. Dr. Dudley gave me very good advice with respect to breastfeeding. One of the things I really like and that will become more important as my son grows older is that the doctors and staff talk to my son while performing exams. They make sure I have all the information and they address all of my questions, but they are very conscious of including my son. The practice has also been extremely responsive. As another mentioned, even at 3:30 on a Friday afternoon, they will work to get you in if you feel like its critical. Or if you call on a weekend, it doesn't take long for them to get back to you. I love that they believe in mother's intuition. They believe that if you are worried, then you should call or bring your child in. And I have never been treated with a patronizing tone - they have always respected my worry as being something to consider. For a new mother, this was extremely comforting. I really can't say enough about this practice, and Dr. Dudley in particular. They have made myself and my family very comfortable, and have provided excellent health care for my son. And they are very patient with the 1 million and one questions a new mother has. Updated to add that we now also have a daughter as a patient here. Our experiences with her have been just as positive. I nursed her for a year, always with the support and encouragement of this practice. They helped me figure out that my daughter's tummy issues (colic) early on were because she couldn't tolerate dairy protein in my milk. After dropping all dairy out of my diet, she was a much happier baby. They return my calls promptly, and yes, you have to schedule your check-ups about 3 months in advance. That's the way it is - and since it is a check-up, you know it's coming, so just schedule it! Obviously, they are doing something right with their scheduling since they do not seem to have any trouble getting sick calls in the same day. In 4.5 years with this practice, I've never had trouble getting my children in for an appointment. It may not always be with Dr. Dudley to get them in same day, but since all of their doctors are oustanding, it's never been an issue. And their nurses - wow - a group of phenomenal women who really know how to work with these kids. There will be negative reviews for any business. And I don't doubt that some people really have had bad experiences. But my experiences have been nothing short of positive, and I have several friends and acquaintances who also go here that would say the same.

5
★★★★★

We started with this practice right when my son was born. I breastfed him for 7.5 months and they were extremely supportive. Dr. Dudley gave me very good advice with respect to breastfeeding. One of the things I really like and that will become more important as my son grows older is that the doctors and staff talk to my son while performing exams. They make sure I have all the information and they address all of my questions, but they are very conscious of including my son. The practice has also been extremely responsive. As another mentioned, even at 3:30 on a Friday afternoon, they will work to get you in if you feel like its critical. Or if you call on a weekend, it doesn't take long for them to get back to you. I love that they believe in mother's intuition. They believe that if you are worried, then you should call or bring your child in. And I have never been treated with a patronizing tone - they have always respected my worry as being something to consider. For a new mother, this was extremely comforting. I really can't say enough about this practice, and Dr. Dudley in particular. They have made myself and my family very comfortable, and have provided excellent health care for my son. And they are very patient with the 1 million and one questions a new mother has. Updated to add that we now also have a daughter as a patient here. Our experiences with her have been just as positive. I nursed her for a year, always with the support and encouragement of this practice. They helped me figure out that my daughter's tummy issues (colic) early on were because she couldn't tolerate dairy protein in my milk. After dropping all dairy out of my diet, she was a much happier baby. They return my calls promptly, and yes, you have to schedule your check-ups about 3 months in advance. That's the way it is - and since it is a check-up, you know it's coming, so just schedule it! Obviously, they are doing something right with their scheduling since they do not seem to have any trouble getting sick calls in the same day. In 4.5 years with this practice, I've never had trouble getting my children in for an appointment. It may not always be with Dr. Dudley to get them in same day, but since all of their doctors are oustanding, it's never been an issue. And their nurses - wow - a group of phenomenal women who really know how to work with these kids. There will be negative reviews for any business. And I don't doubt that some people really have had bad experiences. But my experiences have been nothing short of positive, and I have several friends and acquaintances who also go here that would say the same.

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We left this practice because they were condescending to me concerning breastfeeding. They kept trying to tell me that my child was allergic to my breastmilk. It is very difficult to diagnose a breastmilk allergy, but they used this as a diagnosis to fall back on when they didn't know what else to do. I ended up seeing an allergist who worked with me on an elimination diet and we were able to continue breastfeeding. This office failed to see how important breastfeeding was to me and gave me horrible advice that nearly killed my supply from the beginning. The doctors at this office need to learn to refer patients out to other doctors and lactation specialists when dealing with issues that they are not trained in.

However, they were always good with my son, and we never had to wait very long to see a doctor. If my son had been healthier and we if we had not had any breastfeeding challenges, then I probably would have stayed with this practice.

2
★★☆☆☆

We left this practice because they were condescending to me concerning breastfeeding. They kept trying to tell me that my child was allergic to my breastmilk. It is very difficult to diagnose a breastmilk allergy, but they used this as a diagnosis to fall back on when they didn't know what else to do. I ended up seeing an allergist who worked with me on an elimination diet and we were able to continue breastfeeding. This office failed to see how important breastfeeding was to me and gave me horrible advice that nearly killed my supply from the beginning. The doctors at this office need to learn to refer patients out to other doctors and lactation specialists when dealing with issues that they are not trained in.

However, they were always good with my son, and we never had to wait very long to see a doctor. If my son had been healthier and we if we had not had any breastfeeding challenges, then I probably would have stayed with this practice.

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1 out of 1 people found this review helpful.

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We have been taking our children here since we moved to the area three years ago, and have had only good experiences with the doctors and staff. We have never had a problem getting a sick child in the same day - even when I called once at 3:30 Friday afternoon, they fit us in! I wouldn't change doctors for the world!

5
★★★★★

We have been taking our children here since we moved to the area three years ago, and have had only good experiences with the doctors and staff. We have never had a problem getting a sick child in the same day - even when I called once at 3:30 Friday afternoon, they fit us in! I wouldn't change doctors for the world!

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I heard numerous stories, all positive, about this office. Since I was looking for a new Dr for my child I thought I would give them a try.
Needless to say I didn't make it further than the phone call.
I was quickly informed in a huffed tone that they are not taking new patients.
None of your doctors are taking new patients? No! And then she hung up.
OK office manager - should you read any of these reviews take note. Even if your doctors were taking new patients, your office staff will help to make or break a practice!

1
★☆☆☆☆

I heard numerous stories, all positive, about this office. Since I was looking for a new Dr for my child I thought I would give them a try.
Needless to say I didn't make it further than the phone call.
I was quickly informed in a huffed tone that they are not taking new patients.
None of your doctors are taking new patients? No! And then she hung up.
OK office manager - should you read any of these reviews take note. Even if your doctors were taking new patients, your office staff will help to make or break a practice!

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2 out of 2 people found this review helpful.

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I have to say that I love taking my kids here. We were with Huntsville Pediatrics over in the medical mall and it was awful. Since moving my children here we've never had an ounce of problems. Our wait isn't too long, the Dr's listen to me when I have a concern and look into it. I am treated with respect, they don't humor me by listening then do nothing which has been my experience in the past with other Peds. I love Pediatrics Associates and so do my kids.

4
★★★★☆

I have to say that I love taking my kids here. We were with Huntsville Pediatrics over in the medical mall and it was awful. Since moving my children here we've never had an ounce of problems. Our wait isn't too long, the Dr's listen to me when I have a concern and look into it. I am treated with respect, they don't humor me by listening then do nothing which has been my experience in the past with other Peds. I love Pediatrics Associates and so do my kids.

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0 out of 2 people found this review helpful.

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We had a similar experience to the other reviewer who had been dismissed from the practice because of vaccine refusal (in my case, we missed the appointment by accident and they didn't give me a chance to make it up).

They really hurt me and my whole family, but I have now forgiven the doctor who did this. I realize I had depression and anxiety and I was overly fearful about my children's health. I really wish they had noticed and told me to seek counseling, but I'm sure she had a lot on her plate too. About 8 months after the dismissal, I am now finally able to forgive. It hurt that much. I hope they never do it to anyone else.

1
★☆☆☆☆

We had a similar experience to the other reviewer who had been dismissed from the practice because of vaccine refusal (in my case, we missed the appointment by accident and they didn't give me a chance to make it up).

They really hurt me and my whole family, but I have now forgiven the doctor who did this. I realize I had depression and anxiety and I was overly fearful about my children's health. I really wish they had noticed and told me to seek counseling, but I'm sure she had a lot on her plate too. About 8 months after the dismissal, I am now finally able to forgive. It hurt that much. I hope they never do it to anyone else.

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1 out of 3 people found this review helpful.

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Pediatric Associates of Madison is a strong practice anchored by female pediatricians, with which I feel children are most comfortable.

The staff members, nurses especially, are very pleasant. They focus on your children and are sure to listen to what the children have to say about how they're feeling.

Doctors and nurses at P.A.M. use comforting, gentle voices with the children, and I've never had a child get upset there. My children look forward to a lollipop and/or a sticker at the end of their visit!

If you call first thing in the morning with a sick child, they WILL see you that day.

I used Pediatric Associates when I lived in Harvest 10 years ago, and then we moved away. When we moved back to the area, in Madison, one of the first things I did was to ask if they had room for my children in their busy practice. Thankfully they did!

My niece is also served by this office, and they hospitalized her immediately upon suspicion of RSV recently. She's doing beautifully now.

4
★★★★☆

Pediatric Associates of Madison is a strong practice anchored by female pediatricians, with which I feel children are most comfortable.

The staff members, nurses especially, are very pleasant. They focus on your children and are sure to listen to what the children have to say about how they're feeling.

Doctors and nurses at P.A.M. use comforting, gentle voices with the children, and I've never had a child get upset there. My children look forward to a lollipop and/or a sticker at the end of their visit!

If you call first thing in the morning with a sick child, they WILL see you that day.

I used Pediatric Associates when I lived in Harvest 10 years ago, and then we moved away. When we moved back to the area, in Madison, one of the first things I did was to ask if they had room for my children in their busy practice. Thankfully they did!

My niece is also served by this office, and they hospitalized her immediately upon suspicion of RSV recently. She's doing beautifully now.

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1 out of 3 people found this review helpful.

.

We visited this office twice and were not impressed.

First, the "well room" and "sick room" are only separated by a partition. Toys are interchanged between the rooms and your once "well" child is now sick with something by the time they leave the office.

Second, the doctors heavily push all vaccinations; even ones not required by the state. A child's immune system takes roughly 6 months to fully recover from a single vaccination. On top of that, there are many credible studies that show that a child's immune system is not designed to take so many vaccinations all at once. Based upon our religious convictions, we planned to stagger out the vaccinations. Pediatric Associates of Madison replied by telling us we would have to find another pediatrician.

1
★☆☆☆☆

We visited this office twice and were not impressed.

First, the "well room" and "sick room" are only separated by a partition. Toys are interchanged between the rooms and your once "well" child is now sick with something by the time they leave the office.

Second, the doctors heavily push all vaccinations; even ones not required by the state. A child's immune system takes roughly 6 months to fully recover from a single vaccination. On top of that, there are many credible studies that show that a child's immune system is not designed to take so many vaccinations all at once. Based upon our religious convictions, we planned to stagger out the vaccinations. Pediatric Associates of Madison replied by telling us we would have to find another pediatrician.

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3 out of 5 people found this review helpful.

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We moved to the area and used Ped. Associates for the children's immunizations cards. When one of the kids was sick 2 months later, they had retrieved all of our old records. The nurses and doctors made the children comfortable and they helped with referrals to allergy specialists and eye doctors. They made our transition to a new state EASY!!!

5
★★★★★

We moved to the area and used Ped. Associates for the children's immunizations cards. When one of the kids was sick 2 months later, they had retrieved all of our old records. The nurses and doctors made the children comfortable and they helped with referrals to allergy specialists and eye doctors. They made our transition to a new state EASY!!!

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0 out of 2 people found this review helpful.

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We love Pediatric Associates. We started taking our daughter when she was 2 & they have always been awesome at making her comfortable & we always leave with no tears shed. They have a large wall with many cool toys for kids to pick when they're done with their exam & my daughter loves that. All of the staff are top-notch. Their facilities are sparkling clean with a fun space themed waiting room. We wouldn't go anywhere else.

5
★★★★★

We love Pediatric Associates. We started taking our daughter when she was 2 & they have always been awesome at making her comfortable & we always leave with no tears shed. They have a large wall with many cool toys for kids to pick when they're done with their exam & my daughter loves that. All of the staff are top-notch. Their facilities are sparkling clean with a fun space themed waiting room. We wouldn't go anywhere else.

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1 out of 4 people found this review helpful.

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