Poolman

★★☆☆☆
  • 3242 S Central Ave

    Phoenix, AZ 85040

    Map & Directions
  • 480-991-7970

About Poolman

Categories
  • Pool Service
  • Swimming Pool Contractors
  • Pool Equipment
  • Swimming Pools
  • Masonry
Details
  • Pool Enclosures
  • Pool Equipment
Hours
M-F 7am-4pm, Sa-Su Closed
Special Offer
Clearly your best choice! Since 1964.
Emails
  • poolmanservice@poolman.com
Phones
  • Fax (602-233-1662)
Year Established
  • 1964
Products
  • Repairs
  • Pool Cleaning
  • Vacation Care
  • Maintenance & Repair
  • Pool Cleaning
  • Water Analysis
  • Swimming Pool Maintenance
  • Maintenance & Cleaning
  • Pool Equipment Installation
  • Pool Repair
Payment Options
  • Cash
  • Check
  • MasterCard
  • Visa

Shopping

Shopping
More choices in Phoenix:
Resultset_next

We Fix Ugly Pools

2509 N 7th St Phoenix, AZ

Resultset_next

Pool Supply Warehouse

4733 N 43rd Ave, Ste 8 Phoenix, AZ

Products

Pools, Spas, & Hot Tubs

    Swimming Pools Service & Repair

      Swimming Pool Chemicals

        Swimming Pool Equipment & Supplies Dealers

          2.0 9
          Hi! Sign in to let us know how Poolman was?
          Write a Review
          .

          Very poor customer service. Very poor repairs. Signed up for ""free"" salt system, yet they never put salt in the pool, even though the indicator light on the system says that the pool is low on salt. Pool turns green all the time. Their repair service is even worse. They charge for the repair in advance and the pool is in worse shape after they are done. When you call to complain they say that they will send out a manager to check out the problem and promise that the manager will call me to discuss. The manager never calls and I have to call back. This usually goes on for a couple of weeks. I would avoid this company at all cost. They don't have a clue what they are doing.

          0
          ★☆☆☆☆

          Very poor customer service. Very poor repairs. Signed up for ""free"" salt system, yet they never put salt in the pool, even though the indicator light on the system says that the pool is low on salt. Pool turns green all the time. Their repair service is even worse. They charge for the repair in advance and the pool is in worse shape after they are done. When you call to complain they say that they will send out a manager to check out the problem and promise that the manager will call me to discuss. The manager never calls and I have to call back. This usually goes on for a couple of weeks. I would avoid this company at all cost. They don't have a clue what they are doing.

          .

          I am very picky when it comes to our service providers but we have been a Poolman customer for 7 years and I can't speak highly enough of this company. They are extremely dependable and go out of their way to provide exceptional service. Whether it is their pool service or repair service they are above reproach in how they do business. Do they make the occasional mistake, yes they do, but it is very seldom and the one thing that is impressive is that they have ALWAYS made it right. If I don't get a live person when I call I just leave a message and within no time I am getting a return phone call. I have referred over a dozen customers thru the years and will continue to do so. I would recommend this company to every single person that owns a pool. You won't be sorry.

          2
          ★★★★★

          I am very picky when it comes to our service providers but we have been a Poolman customer for 7 years and I can't speak highly enough of this company. They are extremely dependable and go out of their way to provide exceptional service. Whether it is their pool service or repair service they are above reproach in how they do business. Do they make the occasional mistake, yes they do, but it is very seldom and the one thing that is impressive is that they have ALWAYS made it right. If I don't get a live person when I call I just leave a message and within no time I am getting a return phone call. I have referred over a dozen customers thru the years and will continue to do so. I would recommend this company to every single person that owns a pool. You won't be sorry.

          .

          When I first began with Poolman everything was good. They came every week and did just the chemicals. Then they stopped coming regularly. But they still showed up during the week. The dogs knew them and they had access. Now they come every other week with no reduction in price and my pool is a light green color. So I figured I would get their salt system so the pool wouldnt need so much chemicals and now it is even worse. Whenever I call I have to leave a ton of messages for someone to call back. There is never anyone in the office who can answer questions. I have used them for several years now but I think it may be time for a change.

          1
          ★★☆☆☆

          When I first began with Poolman everything was good. They came every week and did just the chemicals. Then they stopped coming regularly. But they still showed up during the week. The dogs knew them and they had access. Now they come every other week with no reduction in price and my pool is a light green color. So I figured I would get their salt system so the pool wouldnt need so much chemicals and now it is even worse. Whenever I call I have to leave a ton of messages for someone to call back. There is never anyone in the office who can answer questions. I have used them for several years now but I think it may be time for a change.

          .

          This is one of the worst companies I've ever dealt with. There is absolutely NO customer service. If you ask to speak to a manager, you will NEVER get one. We had a leak that they came to repair, since we had used their service for 5 years, including replacing our entire system (spending thousands of dollars). After the leak failed, they came back to do it over. After it failed again, they refused to do what was needed to fix it because it was ""not their fault"", and the same repair man who did the faulty work was incredibly rude to my girlfriend, while trying to defend his obviously faulty repair. This was the final straw for a company that has many faults, but they are small enough to ignore. (rude chemical guy, bad phone service) Just hope nothing big comes up. All I can recommend is:\r\n\r\n\r\nDO NOT USE THIS COMPANY!!\r\n\r\n\r\n

          0
          ★☆☆☆☆

          This is one of the worst companies I've ever dealt with. There is absolutely NO customer service. If you ask to speak to a manager, you will NEVER get one. We had a leak that they came to repair, since we had used their service for 5 years, including replacing our entire system (spending thousands of dollars). After the leak failed, they came back to do it over. After it failed again, they refused to do what was needed to fix it because it was ""not their fault"", and the same repair man who did the faulty work was incredibly rude to my girlfriend, while trying to defend his obviously faulty repair. This was the final straw for a company that has many faults, but they are small enough to ignore. (rude chemical guy, bad phone service) Just hope nothing big comes up. All I can recommend is:\r\n\r\n\r\nDO NOT USE THIS COMPANY!!\r\n\r\n\r\n

          .

          hi, in the beginning it was hit and miss. Between the change to Salt Water and an Employee difficulties, Poolman stepped up and got it right!\nMy Poolman Man is Mike. Awesome. He is professional, friendly and most of all, knew he needed to meet my Dogs. My pool is in swimming condition year round! Thanks Mike, great job!\nSue

          2
          ★★★★★

          hi, in the beginning it was hit and miss. Between the change to Salt Water and an Employee difficulties, Poolman stepped up and got it right!\nMy Poolman Man is Mike. Awesome. He is professional, friendly and most of all, knew he needed to meet my Dogs. My pool is in swimming condition year round! Thanks Mike, great job!\nSue

          .

          I have been unhappy with Poolman for quite some time. The only time I get a quick response is if I threaten to cancel my service. I constantly have problems with my pool and they are unable or unwilling to get things resolved. I have had issues with my pool since March; it is now almost the middle of June and things are half fixed. If my pool is too complicated for them I would appreciate knowing that so I can find a pool company that is able to take the proper care of it and have things up and running exactly the way they are supposed to!

          0
          ★☆☆☆☆

          I have been unhappy with Poolman for quite some time. The only time I get a quick response is if I threaten to cancel my service. I constantly have problems with my pool and they are unable or unwilling to get things resolved. I have had issues with my pool since March; it is now almost the middle of June and things are half fixed. If my pool is too complicated for them I would appreciate knowing that so I can find a pool company that is able to take the proper care of it and have things up and running exactly the way they are supposed to!

          Cons: Very poor communication and follow through

          .

          Submitted request to this company to replace waterline tile. They came out and bid on tile and suggested an up sell. Within the bid, they added $400+ tax on a $2500 bid for waterline tile and upsell items. After refusing the upsell items, asking about specifics of the work to be performed, reading the contract carefully, and handing them my check, two days later they returned it to me via mail stating ""After consulting our office, we are not able to satisfy your needs"". \n\nApparently, underbid and couldn't do the job for what they quoted hoping on the up sell and extra tax to offset the original bid costs.\n\nSales guy, Bill was very arrogant and argumentative.\n

          0
          ★☆☆☆☆

          Submitted request to this company to replace waterline tile. They came out and bid on tile and suggested an up sell. Within the bid, they added $400+ tax on a $2500 bid for waterline tile and upsell items. After refusing the upsell items, asking about specifics of the work to be performed, reading the contract carefully, and handing them my check, two days later they returned it to me via mail stating ""After consulting our office, we are not able to satisfy your needs"". \n\nApparently, underbid and couldn't do the job for what they quoted hoping on the up sell and extra tax to offset the original bid costs.\n\nSales guy, Bill was very arrogant and argumentative.\n

          Cons: Upselling, Under Bidding

          .

          Our pool is always green because this company never does their job right.They never show up when they are supposed to show up, this week they showed up On Monday when they were supposed to be here on Thursday so my husband told the manager how inconveinant it was because we were just leaving. So the manager who serviced our pool calls our landlord and tells her that our dogs ate her drip lines. This guy maliciously called our landlord because my husband gave him a piece of his mind. I called this guys manager and he has the nerve to say that sometimes the lanlords expect them to tell them whats going on, on the property even though it has NOTHING to do with the pool. Unless you want A SPY, A GREEN POOL, A DIFFERANT POOL GUY EVERY WEEK BANGING ON THE DOOR EVEN THOUGH THEY HAVE THE CODE TO MY GATE, SHOWING UP WHENEVER THEY DEEM FIT FOR THEMSELVES I DO NOT SUGGEST POOLMAN

          0
          ★☆☆☆☆

          Our pool is always green because this company never does their job right.They never show up when they are supposed to show up, this week they showed up On Monday when they were supposed to be here on Thursday so my husband told the manager how inconveinant it was because we were just leaving. So the manager who serviced our pool calls our landlord and tells her that our dogs ate her drip lines. This guy maliciously called our landlord because my husband gave him a piece of his mind. I called this guys manager and he has the nerve to say that sometimes the lanlords expect them to tell them whats going on, on the property even though it has NOTHING to do with the pool. Unless you want A SPY, A GREEN POOL, A DIFFERANT POOL GUY EVERY WEEK BANGING ON THE DOOR EVEN THOUGH THEY HAVE THE CODE TO MY GATE, SHOWING UP WHENEVER THEY DEEM FIT FOR THEMSELVES I DO NOT SUGGEST POOLMAN

          Cons: green pool,never show up on day they are supposed to

          .

          I'm not sure what happened to this company, but they used to be pretty reliable about keeping the chemistry sufficient, but not overpowering. Now they just seem to ""turn it up"". They have never done well at brushing the sides, but even that's gone from bad to worse. \r\n\r\nMaybe they just hook you in for a couple of months, and slowly deteriorate over time - handing the ""stable accounts"" over to the newbies and borderline pool techs. Very dissappointing. \r\n\r\nAlso, I would never use them again for pool repairs. Apparently they shop that out, so the markups are insane, and they don't go beyone the 30 days it says on the 3 sheet carbon paper fine print. (Even if it was 40 days later!!) This service is weak, weak, weak.

          0
          ★☆☆☆☆

          I'm not sure what happened to this company, but they used to be pretty reliable about keeping the chemistry sufficient, but not overpowering. Now they just seem to ""turn it up"". They have never done well at brushing the sides, but even that's gone from bad to worse. \r\n\r\nMaybe they just hook you in for a couple of months, and slowly deteriorate over time - handing the ""stable accounts"" over to the newbies and borderline pool techs. Very dissappointing. \r\n\r\nAlso, I would never use them again for pool repairs. Apparently they shop that out, so the markups are insane, and they don't go beyone the 30 days it says on the 3 sheet carbon paper fine print. (Even if it was 40 days later!!) This service is weak, weak, weak.

          Message from Poolman

          Poolman is Arizona's Largest Full Service Pool Company. Poolman is a swimming pool service company in Phoenix, AZ. When you are looking for the clean professional touch for your pool, trust in the expertise at Poolman. Our mission is to completely clean and service your pool so you can enjoy the cool comfort without worrying about any of the hazards. Poolman is Arizona's largest full service pool company and we offer the most diverse array of services and equipment to our customers. Our company offers: Chemicals; Cleaning Services; Comprehensive Repairs; Tile Cleaning; Acid Washes and Complete Remodeling services.



          Locally, our company started out at 500 clients and then grew to over 6,000 clients. We could always take one more. Don't let algae ruin your swimming experience. Gain piece of mind knowing those cracked tiles are no longer a problem. Enjoy the summer the way you deserve. Give us a call today to schedule an appointment.

          Yext PowerListings

          Articles and Advice

           

          Wait, you're the expert.

          If you've been to or used Poolman, leave a review.

          It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



          Write a Review