Rathbun Bette - Rathbun Realty & Investments

★★★★☆
  • 5650 E 22ND St

    Tucson, AZ 85711

    Cross street: Craycroft

    Map & Directions
  • 520-885-6000

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I can't thank Rathbun enough for everything they've done for me. I became a tenant at the beginning of this month, and just in time for my birthday. Everyone there treated me great and made me feel very welcome. Now I have a beautiful house to live in, and everything is looking up. Thanks Rathbun for the fresh start.

2
★★★★★

I can't thank Rathbun enough for everything they've done for me. I became a tenant at the beginning of this month, and just in time for my birthday. Everyone there treated me great and made me feel very welcome. Now I have a beautiful house to live in, and everything is looking up. Thanks Rathbun for the fresh start.

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Do not let Rathbun rent your home, especially if you live in Oro Valley! They do not disclose that they do not SHOW your house. Instead..they make potential renter's drive 25 miles to get the key, show themselves the house (unescorted) and drive all the way back to return it. They claim they check on the house after a showing...but they do not...they have no interest in driving to Oro Valley. Someone looked at our house and left EVERY light on...after 2 months..our power bill was insane and our neighbor finally got involved to inform us of this. We fired Rathbun and were able to rent the house, on our own, within 2 days. It took Rathbun 1 1/2 months and after 7 e-mails to finally come and get their sign and lock box. They still owe us money and our 2nd key...and No one EVER responds to e-mails or calls! All I can say is....DON""T DO IT!! We talked to people who wanted to rent the house that they were put off because they went back down to return the key and were told it was the end of the month and they were to busy to have anybody discuss lease terms! CRAZY!!! I am required to put atleast one star in this rating...but I do so under protest!

0
★☆☆☆☆

Do not let Rathbun rent your home, especially if you live in Oro Valley! They do not disclose that they do not SHOW your house. Instead..they make potential renter's drive 25 miles to get the key, show themselves the house (unescorted) and drive all the way back to return it. They claim they check on the house after a showing...but they do not...they have no interest in driving to Oro Valley. Someone looked at our house and left EVERY light on...after 2 months..our power bill was insane and our neighbor finally got involved to inform us of this. We fired Rathbun and were able to rent the house, on our own, within 2 days. It took Rathbun 1 1/2 months and after 7 e-mails to finally come and get their sign and lock box. They still owe us money and our 2nd key...and No one EVER responds to e-mails or calls! All I can say is....DON""T DO IT!! We talked to people who wanted to rent the house that they were put off because they went back down to return the key and were told it was the end of the month and they were to busy to have anybody discuss lease terms! CRAZY!!! I am required to put atleast one star in this rating...but I do so under protest!

.

Rathbun has been a blessing to my family. We recently had to move our children to a different school district but did not want to get rid of our house. We have let Rathbun rent our home and we now have amazing tenants who take care of our property like we would. We receive our monthly rent and don't have to worry about anything else. I appreciate everyone at Rathbun for making my family and I feel comfortable knowing our house is in good hands!!

2
★★★★★

Rathbun has been a blessing to my family. We recently had to move our children to a different school district but did not want to get rid of our house. We have let Rathbun rent our home and we now have amazing tenants who take care of our property like we would. We receive our monthly rent and don't have to worry about anything else. I appreciate everyone at Rathbun for making my family and I feel comfortable knowing our house is in good hands!!

.

I have been a very happy tenant of Rathbun for 6 years. They have always been helpful and respectful. When there are issues with the house, they have someone out there to assess and fix the problem. No having to wait weeks on end trying to figure out what is going on. The staff is very professional, and I enjoy walking into the office to drop off my rent check. Thank you Rathbun for always taking care of me and my family.

2
★★★★★

I have been a very happy tenant of Rathbun for 6 years. They have always been helpful and respectful. When there are issues with the house, they have someone out there to assess and fix the problem. No having to wait weeks on end trying to figure out what is going on. The staff is very professional, and I enjoy walking into the office to drop off my rent check. Thank you Rathbun for always taking care of me and my family.

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The people at Rathbun were so friendly and made it easy for me to find and move into a great house. They had a large selection of homes to choose from. I will refer everyone I know to them.

2
★★★★☆

The people at Rathbun were so friendly and made it easy for me to find and move into a great house. They had a large selection of homes to choose from. I will refer everyone I know to them.

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I'm so happy with Rathbun. I decided to purchase an investment home, but was undecided with which company I would choose to manage it. After speaking with the staff at Rathbun, I was very impressed. They were very knowledgeable and professional. They made the process very easy for me, and now I have my first investment home. What's even better was that it was rented out in a matter of weeks. I can't wait to buy more and have Rathbun manage those as well. Keep up the great work!

2
★★★★★

I'm so happy with Rathbun. I decided to purchase an investment home, but was undecided with which company I would choose to manage it. After speaking with the staff at Rathbun, I was very impressed. They were very knowledgeable and professional. They made the process very easy for me, and now I have my first investment home. What's even better was that it was rented out in a matter of weeks. I can't wait to buy more and have Rathbun manage those as well. Keep up the great work!

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I've been with Rathbun for years as a renter. I would never go anywhere else. I've always felt like a person and not just another number to them. When I've asked for help with getting things fixed in my house, like the A/C or my faucet leaking, they did it. When I was between jobs for a period of time, they were understanding and fair. This is a company I would suggest to anyone to rent from.

2
★★★★★

I've been with Rathbun for years as a renter. I would never go anywhere else. I've always felt like a person and not just another number to them. When I've asked for help with getting things fixed in my house, like the A/C or my faucet leaking, they did it. When I was between jobs for a period of time, they were understanding and fair. This is a company I would suggest to anyone to rent from.

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Rathbun helped me through a very difficult time. When I had to suddenly move out of town to help family members, I was left with a house that needed managing. The staff was supportive and positive. They made the transition so much easier for me. I knew I didn't have to worry about my house, and that I could focus my attention where it was needed the most. To this day, they still continue to take care of everything for me. I am so thankful that I made that call to them.

2
★★★★★

Rathbun helped me through a very difficult time. When I had to suddenly move out of town to help family members, I was left with a house that needed managing. The staff was supportive and positive. They made the transition so much easier for me. I knew I didn't have to worry about my house, and that I could focus my attention where it was needed the most. To this day, they still continue to take care of everything for me. I am so thankful that I made that call to them.

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In the last 6 months I've only received my rent check on time ONE time. I received NO deposit to my account in November and NONE in March, and since October every rent check has been paid to me by Rathbun OVER a mont late even though they say the tenant is paying on time. They REFUSE to respond to emails and they charged me $370.70 for something and won't tell me what it was for. The tenant killed a tree and a shrub and I was forced to pay $324 to have them removed. The tenant has broken doors & locks & Rathbun wants me to pay to repair them. When Rathbun repairs something they add an additional fee that goes directly to their bank account. When they take too long to do something they complain that they're too busy. How awful that they have to much business and are making too much money but won't hire adequate staff to complete the work in a timely manner. Only hire them if you want to throw your hard earned money into their bank accounts and you don't want your phone calls or emails returned.

0
★☆☆☆☆

In the last 6 months I've only received my rent check on time ONE time. I received NO deposit to my account in November and NONE in March, and since October every rent check has been paid to me by Rathbun OVER a mont late even though they say the tenant is paying on time. They REFUSE to respond to emails and they charged me $370.70 for something and won't tell me what it was for. The tenant killed a tree and a shrub and I was forced to pay $324 to have them removed. The tenant has broken doors & locks & Rathbun wants me to pay to repair them. When Rathbun repairs something they add an additional fee that goes directly to their bank account. When they take too long to do something they complain that they're too busy. How awful that they have to much business and are making too much money but won't hire adequate staff to complete the work in a timely manner. Only hire them if you want to throw your hard earned money into their bank accounts and you don't want your phone calls or emails returned.

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I have been a tenant with Rathbun for 4 years now. They have always responded to my work requests in a timely matter and have helped my family through some tough times when the economy went down. The home I am currently renting is no longer going to be available for rent so I can not renew my lease which ends soon. Rathbun has already helped me find another home to move into and the process has gone extremly smooth. I could not think of renting a home through ANY other company!

2
★★★★★

I have been a tenant with Rathbun for 4 years now. They have always responded to my work requests in a timely matter and have helped my family through some tough times when the economy went down. The home I am currently renting is no longer going to be available for rent so I can not renew my lease which ends soon. Rathbun has already helped me find another home to move into and the process has gone extremly smooth. I could not think of renting a home through ANY other company!

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I am a tenant currently renting from Rathbun Realty. I have rented many times and have never dealt with such morons, here are a few examples: \n\n1.) The day before I moved in they called late in the evening to ask us to postpone our move because they needed to still fix things. \n\n2.)They call EVERY month to yell at me for not paying my rent, when they have misplaced it EVERY time, because I have paid it early and on time.\n\n3.) They called and told me that they would be inspecting my home from 9am-4pm. I stayed home all day to be greeted by a repair man that said he had to fix my outlets, when I never approved of a repair man to fix my outlets...they then charged me a $50 fee for sending a repair man out?? AND i got to waste my whole day off waiting for NO home inspector. \n\n4.)They charged me $80 for making an ""unnecessary"" work order for informing them that my washer does not work. \n\n5.)I moved into my home in May, when inspecting the house I asked how to work my heater, and work the alarm system the inspector said ""I don't know"" It is now getting 40 degrees at night and I live in a house built in the 1930's..I called to ask how to turn on heater, woman was very rude to me told me to file work order and I would get help within 24 hours....48 hours later I called again they said they didn't get my work order (even though I got a verification email saying they did) and to resubmit one. ONE WEEK LATER I called and asked them to please show me how to operate my old gas heater they said they would only if I would pay. Pay for something that their poorly educated staff should have showed me on day one. Turns out, I called a man to come look at it and he said it hadn't been working in years & if i attempted to light it how the lady told me to I would have blown up the property. My rental agreement states I have a working heater= FAT LIE.\n\n6.) My house lost power everywhere except in the living room over the christmas holiday season. It took them three days to send someone to fix it...it was apparently nothing ""urgent"" \n\n7.) The heater broke and I could see my own breath inside my house, when I called and told them how cold it was because our 'new' heater was not working a lady responded with ""well my house is cold too..."" then they decided to close up shop for 4 days in a row and neglected to tell me that after calling them 5 times in one day because they ignored the issue with my heater. This important message about their office being closed was not on their answering machine and I drove down there to see why no one was answering my calls and figured this out & I had to call someone to fix the heater myself.\n\nIf these stories don't make you change your mind about Rathbun then I don't know what will. I don't pay a good amount to live in a dump & get treated so poorly. \n\nhelpful (0) not helpful (0) comment

0
★☆☆☆☆

I am a tenant currently renting from Rathbun Realty. I have rented many times and have never dealt with such morons, here are a few examples: \n\n1.) The day before I moved in they called late in the evening to ask us to postpone our move because they needed to still fix things. \n\n2.)They call EVERY month to yell at me for not paying my rent, when they have misplaced it EVERY time, because I have paid it early and on time.\n\n3.) They called and told me that they would be inspecting my home from 9am-4pm. I stayed home all day to be greeted by a repair man that said he had to fix my outlets, when I never approved of a repair man to fix my outlets...they then charged me a $50 fee for sending a repair man out?? AND i got to waste my whole day off waiting for NO home inspector. \n\n4.)They charged me $80 for making an ""unnecessary"" work order for informing them that my washer does not work. \n\n5.)I moved into my home in May, when inspecting the house I asked how to work my heater, and work the alarm system the inspector said ""I don't know"" It is now getting 40 degrees at night and I live in a house built in the 1930's..I called to ask how to turn on heater, woman was very rude to me told me to file work order and I would get help within 24 hours....48 hours later I called again they said they didn't get my work order (even though I got a verification email saying they did) and to resubmit one. ONE WEEK LATER I called and asked them to please show me how to operate my old gas heater they said they would only if I would pay. Pay for something that their poorly educated staff should have showed me on day one. Turns out, I called a man to come look at it and he said it hadn't been working in years & if i attempted to light it how the lady told me to I would have blown up the property. My rental agreement states I have a working heater= FAT LIE.\n\n6.) My house lost power everywhere except in the living room over the christmas holiday season. It took them three days to send someone to fix it...it was apparently nothing ""urgent"" \n\n7.) The heater broke and I could see my own breath inside my house, when I called and told them how cold it was because our 'new' heater was not working a lady responded with ""well my house is cold too..."" then they decided to close up shop for 4 days in a row and neglected to tell me that after calling them 5 times in one day because they ignored the issue with my heater. This important message about their office being closed was not on their answering machine and I drove down there to see why no one was answering my calls and figured this out & I had to call someone to fix the heater myself.\n\nIf these stories don't make you change your mind about Rathbun then I don't know what will. I don't pay a good amount to live in a dump & get treated so poorly. \n\nhelpful (0) not helpful (0) comment

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I am truly amazed at how fast Rathbun was able to rent out my house. Within the first couple days they had it advertised with pictures on a few websites & the sign was up in the front yard. It was rented within a week & half! My last management company took 3 months to find renters! Seriously impressed...Great job Rathbun! You've already lifted a huge weight off my shoulders.

2
★★★★★

I am truly amazed at how fast Rathbun was able to rent out my house. Within the first couple days they had it advertised with pictures on a few websites & the sign was up in the front yard. It was rented within a week & half! My last management company took 3 months to find renters! Seriously impressed...Great job Rathbun! You've already lifted a huge weight off my shoulders.

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I have rented through Rathbun for a year now and I have never been more pleased with a rental company! They have always been so helpful and professional. I love my beautiful home and Rathbun makes sure to keep up with the maintenance with every issue that arises!

2
★★★★★

I have rented through Rathbun for a year now and I have never been more pleased with a rental company! They have always been so helpful and professional. I love my beautiful home and Rathbun makes sure to keep up with the maintenance with every issue that arises!

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I recently got transferred to the Tucson area. Rathbun worked with me by email to help me locate a home near enough to base for an easy commute. When I came to town to view properties and only had a couple days to look, they even offered to meet me after their normal working hours to show me some of the homes. They made what could have been a very trying time as easy as possible for me. THANKS RATHBUN!

2
★★★★★

I recently got transferred to the Tucson area. Rathbun worked with me by email to help me locate a home near enough to base for an easy commute. When I came to town to view properties and only had a couple days to look, they even offered to meet me after their normal working hours to show me some of the homes. They made what could have been a very trying time as easy as possible for me. THANKS RATHBUN!

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I absolutely love this company! I have been a tenant for only a short while, and I have been amazed with the service I've received. I woke up 2 days ago to find that my hot water tank was leaking. I called Rathbun immediately to let them know what had happened. I was amazed that they had someone out the same day to assess it, and when they realized that it could not be fixed, the very next morning they were installing a new one. Talk about excellent service! It's comforting to know that they will always be there when my family and I need them. Thank you Rathbun Realty. We appreciate you.

2
★★★★★

I absolutely love this company! I have been a tenant for only a short while, and I have been amazed with the service I've received. I woke up 2 days ago to find that my hot water tank was leaking. I called Rathbun immediately to let them know what had happened. I was amazed that they had someone out the same day to assess it, and when they realized that it could not be fixed, the very next morning they were installing a new one. Talk about excellent service! It's comforting to know that they will always be there when my family and I need them. Thank you Rathbun Realty. We appreciate you.

.

I am very happy with Rathbun's services. They have managed my home for over 3 years. Everyone is so nice when I call & I get quick responses when I email. I actually got an email from the broker making me aware of some changes in the way my deposit was going to happen. I told her that I didn't mind the change at all & I appreciate the heads up, but what really made me happy was that she responded to my email on the weekend. I don't know if she was actually in the office or repsonding from home, but the fact that she got back to me before Monday was impressive. Thanks Casssandra for making me feel like my business is important!

2
★★★★★

I am very happy with Rathbun's services. They have managed my home for over 3 years. Everyone is so nice when I call & I get quick responses when I email. I actually got an email from the broker making me aware of some changes in the way my deposit was going to happen. I told her that I didn't mind the change at all & I appreciate the heads up, but what really made me happy was that she responded to my email on the weekend. I don't know if she was actually in the office or repsonding from home, but the fact that she got back to me before Monday was impressive. Thanks Casssandra for making me feel like my business is important!

.

Rathbun Realty has been managing my 2 rental properties for 5 years and I recently purchased one more that I will be handing over to them. They take great care of all of my properties so I know I don't have to worry about them!!! We know exactly what is going on at all times and our questions are always answered. I am thankful to Rathbun for taking care of my tenants and always having our best interest at heart!!

2
★★★★★

Rathbun Realty has been managing my 2 rental properties for 5 years and I recently purchased one more that I will be handing over to them. They take great care of all of my properties so I know I don't have to worry about them!!! We know exactly what is going on at all times and our questions are always answered. I am thankful to Rathbun for taking care of my tenants and always having our best interest at heart!!

.

I started renting with Rathbun last December. I've been meaning to do this since I renewed my lease. What an awesome company! They've made it so easy for us! The repairs always get taken care of & they offered to clean my carpets. My last landlord didn't offer to do that! Every time I call someone is available to help me & it doesn't matter who I talk to...everyone is so nice! They actually know me by name & talk to me when I come in. I couldn't be happier with Rathbun!

2
★★★★★

I started renting with Rathbun last December. I've been meaning to do this since I renewed my lease. What an awesome company! They've made it so easy for us! The repairs always get taken care of & they offered to clean my carpets. My last landlord didn't offer to do that! Every time I call someone is available to help me & it doesn't matter who I talk to...everyone is so nice! They actually know me by name & talk to me when I come in. I couldn't be happier with Rathbun!

.

Working with Rathbun Realty has just been the best decision my husband and I have made in many years. We have rentals in Arizona and in California and have had problems with either the management companies or the tenants, we never found the perfect fit. We started with Rathbun in March of 2011 and could not be happier. The tenants they have found are very good and the repairs needed, minimal, were taken care of quickly and at a fair price. I am telling all my friends! Thanks again to the folks at Rathbun!\r\nKathy

2
★★★★★

Working with Rathbun Realty has just been the best decision my husband and I have made in many years. We have rentals in Arizona and in California and have had problems with either the management companies or the tenants, we never found the perfect fit. We started with Rathbun in March of 2011 and could not be happier. The tenants they have found are very good and the repairs needed, minimal, were taken care of quickly and at a fair price. I am telling all my friends! Thanks again to the folks at Rathbun!\r\nKathy

.

I recently changed to Rathbun because the management company I was using wasn't doing their job. My property wasn't getting repaired when it needed, the rent was never collected on time and no one ever responded to my calls or emails. Since being with Rathbun my property is now in better shape than when I lived in it, the rent is collected and is caught up, and they even had my property on their rental lists as soon as the people said they were not renewing their lease.

2
★★★★★

I recently changed to Rathbun because the management company I was using wasn't doing their job. My property wasn't getting repaired when it needed, the rent was never collected on time and no one ever responded to my calls or emails. Since being with Rathbun my property is now in better shape than when I lived in it, the rent is collected and is caught up, and they even had my property on their rental lists as soon as the people said they were not renewing their lease.

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Very helpful service and able to solve my complicated situation professionally and quickly. I will definitely be doing business with Bette and her team again!!!

2
★★★★★

Very helpful service and able to solve my complicated situation professionally and quickly. I will definitely be doing business with Bette and her team again!!!

.

I recently put up my property for rental and Rathbun had it rented before I even had a chance to finish moving out. Their employees have been polite and helpful thru the whole process and they have tried to keep me informed all along the way. I would highly recommend them to anyone!

2
★★★★★

I recently put up my property for rental and Rathbun had it rented before I even had a chance to finish moving out. Their employees have been polite and helpful thru the whole process and they have tried to keep me informed all along the way. I would highly recommend them to anyone!

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I have been really impressed with the quality of service, \r\nI am glad we are using Rathbun, as our property management co. We are able to travel, and do all the things my husband and I talked about. Without the worries of fixing and replacing, they take care of it for us.\r\n

2
★★★★★

I have been really impressed with the quality of service, \r\nI am glad we are using Rathbun, as our property management co. We are able to travel, and do all the things my husband and I talked about. Without the worries of fixing and replacing, they take care of it for us.\r\n

.

I been with Rathbun Realty for 10 years. I want to thank them for making a home for my family. The kids and I have made good friends. All the contacts with Rathbun has been a wonderful experence. I have and always will recomend Rathbun to anyone who needs a home.

2
★★★★★

I been with Rathbun Realty for 10 years. I want to thank them for making a home for my family. The kids and I have made good friends. All the contacts with Rathbun has been a wonderful experence. I have and always will recomend Rathbun to anyone who needs a home.

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I have rented with Rathbun for the last 5 years. It has been a really good experience. We have needed minor repairs done. They were taken care of. When I was ready to renew my lease the maintenance department would have my carpets cleaned.\r\nHaving a family and working is enough stress on one. Living in a home with not much worries is such a relief. I am very thankful for Rathbun and their staff.

2
★★★★★

I have rented with Rathbun for the last 5 years. It has been a really good experience. We have needed minor repairs done. They were taken care of. When I was ready to renew my lease the maintenance department would have my carpets cleaned.\r\nHaving a family and working is enough stress on one. Living in a home with not much worries is such a relief. I am very thankful for Rathbun and their staff.

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Rathbun Realty has managed my house for 2 years, and I have been overjoyed with the service they have provided me. With the market the way it has been, I thought that it would take months for them to rent my house out. I was so happy to have a new tenant for my house within 2 weeks. Rathbun took care of everything for me, and has continued to do so this whole time. They communicate with me regularly to let me know how my property is doing, and I am completely satisfied with them. Thanks to all the staff for all their hard work and professionalism. Keep up the great work!

2
★★★★★

Rathbun Realty has managed my house for 2 years, and I have been overjoyed with the service they have provided me. With the market the way it has been, I thought that it would take months for them to rent my house out. I was so happy to have a new tenant for my house within 2 weeks. Rathbun took care of everything for me, and has continued to do so this whole time. They communicate with me regularly to let me know how my property is doing, and I am completely satisfied with them. Thanks to all the staff for all their hard work and professionalism. Keep up the great work!

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Interesting how someone can lose their brokers license for ""accounting irregularities"" and still be a spokesman for the company that her husband bought. Ah, the Phoenix rises from the ashes, more deceit and lies. Beware, George and Casey are in cahoots with this scamster.

0
★☆☆☆☆

Interesting how someone can lose their brokers license for ""accounting irregularities"" and still be a spokesman for the company that her husband bought. Ah, the Phoenix rises from the ashes, more deceit and lies. Beware, George and Casey are in cahoots with this scamster.

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I am a tenant with Rathbun Realty for the past 10 years. When I have requesting work to be done at the home. Their responds time has been quick and professional. When our garage door broke. With in a week they had soneone out to see what was needed and by the next day I had a new door. Thanks to everyone at Rathbun Realty.

2
★★★★★

I am a tenant with Rathbun Realty for the past 10 years. When I have requesting work to be done at the home. Their responds time has been quick and professional. When our garage door broke. With in a week they had soneone out to see what was needed and by the next day I had a new door. Thanks to everyone at Rathbun Realty.

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Hats off to Rathbun Realty:\r\n\r\nThey have managed my homes ,for a few years, the customer service all the way up to the maintinance department are prompt in returning my calls, and if something needs to be fixed iam always called before the work is done, I find that refreshing.\r\nm.m.

2
★★★★☆

Hats off to Rathbun Realty:\r\n\r\nThey have managed my homes ,for a few years, the customer service all the way up to the maintinance department are prompt in returning my calls, and if something needs to be fixed iam always called before the work is done, I find that refreshing.\r\nm.m.

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Rathbun Realty has recently started managing my house. Out of every company I had called inquiring about property management, they were so friendly & helpful. One of their agents met me at the house & talked about how their company works & what I could expect. It was a no brainer, she made me feel like they really have their stuff together. The house rented quickly & the funds were in my account by the end of the month. Now that I'm out of state it's nice to know I don't have to stress about house anymore.\r\n

2
★★★★★

Rathbun Realty has recently started managing my house. Out of every company I had called inquiring about property management, they were so friendly & helpful. One of their agents met me at the house & talked about how their company works & what I could expect. It was a no brainer, she made me feel like they really have their stuff together. The house rented quickly & the funds were in my account by the end of the month. Now that I'm out of state it's nice to know I don't have to stress about house anymore.\r\n

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The best in property Management.\r\n\r\nRathbun has managed my properties in Tucson for over 10 years. Since I live out of state I rely on them to keep me up to date with the necessary repairs, finding rentors. Any repairs on the property you get a detailed invoice. For major problems you get a personal phone call. I get immediate responses to my concerns and questions. I even recommended them to my friends and family. \r\n\r\nThey have made my life a lot easier.....they take the stress away.\r\n\r\n

2
★★★★★

The best in property Management.\r\n\r\nRathbun has managed my properties in Tucson for over 10 years. Since I live out of state I rely on them to keep me up to date with the necessary repairs, finding rentors. Any repairs on the property you get a detailed invoice. For major problems you get a personal phone call. I get immediate responses to my concerns and questions. I even recommended them to my friends and family. \r\n\r\nThey have made my life a lot easier.....they take the stress away.\r\n\r\n

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I have had an awesome experience with Rathbun Realty. They always keep me updated on the status of my property and are very customer service orientated! Debbi is A++++\n\n\nDefinitely recommend if you're looking to rent or even buy a house!\n

2
★★★★★

I have had an awesome experience with Rathbun Realty. They always keep me updated on the status of my property and are very customer service orientated! Debbi is A++++\n\n\nDefinitely recommend if you're looking to rent or even buy a house!\n

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I've rented from Rathbun for the last 4 years. Since the day I started looking at their houses, the staff has been nothing short of nice & helpful. The quick response & friendliness is actually the reason I'm writing. Any time I submit a work request Rathbun takes care of it. I've had my kitchen sink leak so bad it was running onto the floor. They sent a maintenance guy out that afternoon. The heat stopped working a few weeks ago & Rathbun sent someone out on a Saturday. I've even put in a work request for the doorbell not working. One of the girls called and said they would get it on the schedule but it would be a few days since there were other things that needed to take priority. They came out later that week. It's kind of weird to read some of the things people say on here about having things fixed. Why would Rathbun ignore problems with the house? They have to answer to the owners... I just can't imagine that. Anyway, they've got my vote. They're honest & nice to work with.\r\n

2
★★★★★

I've rented from Rathbun for the last 4 years. Since the day I started looking at their houses, the staff has been nothing short of nice & helpful. The quick response & friendliness is actually the reason I'm writing. Any time I submit a work request Rathbun takes care of it. I've had my kitchen sink leak so bad it was running onto the floor. They sent a maintenance guy out that afternoon. The heat stopped working a few weeks ago & Rathbun sent someone out on a Saturday. I've even put in a work request for the doorbell not working. One of the girls called and said they would get it on the schedule but it would be a few days since there were other things that needed to take priority. They came out later that week. It's kind of weird to read some of the things people say on here about having things fixed. Why would Rathbun ignore problems with the house? They have to answer to the owners... I just can't imagine that. Anyway, they've got my vote. They're honest & nice to work with.\r\n

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I am a homeowner and I have been completely dissatisfied with Rathbun as a management company. They are consistently late sending us the rent, they make errors such as charging us twice for repairs, and when they do make an error you can count on having to call them multiple times before it is corrected. We had a complaint about our rental property from a neighbor, and it took us a month of phone calls to Rathbun before they did anything about it. They seem not to care in the least about the quality of their service. I would not recomment them to anyone, homeowner or renter. Terrible, inefficent, horribly unresponsive company.

0
★☆☆☆☆

I am a homeowner and I have been completely dissatisfied with Rathbun as a management company. They are consistently late sending us the rent, they make errors such as charging us twice for repairs, and when they do make an error you can count on having to call them multiple times before it is corrected. We had a complaint about our rental property from a neighbor, and it took us a month of phone calls to Rathbun before they did anything about it. They seem not to care in the least about the quality of their service. I would not recomment them to anyone, homeowner or renter. Terrible, inefficent, horribly unresponsive company.

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This company simply doesn't bother to respond to phone calls or emails from their homeowners. They are consistently late with their payments of rent to the homeowners, and they make errors in bookeeping such as charging twice for repairs. And when they make mistakes you can count on having to call multiple times before it is corrected. I received a complaint about my rental property from a neighbor, and it took me a MONTH of phone calls before Rathbun did anything about it. I couldn't wait to cancel this contract. Now that I have, I've been waiting nearly two months to be paid the final month of rent and my deposit for repairs that I am owed. They are at best incompetent, at worst negligent. I simply cannot believe that a company this inefficient and unresponsive could last this long in Tucson. I would not recomment them to anyone, renter or homeowner. For the amount of time that you will spend running after them, you may as well have done it yourself. Terrible company.

0
★☆☆☆☆

This company simply doesn't bother to respond to phone calls or emails from their homeowners. They are consistently late with their payments of rent to the homeowners, and they make errors in bookeeping such as charging twice for repairs. And when they make mistakes you can count on having to call multiple times before it is corrected. I received a complaint about my rental property from a neighbor, and it took me a MONTH of phone calls before Rathbun did anything about it. I couldn't wait to cancel this contract. Now that I have, I've been waiting nearly two months to be paid the final month of rent and my deposit for repairs that I am owed. They are at best incompetent, at worst negligent. I simply cannot believe that a company this inefficient and unresponsive could last this long in Tucson. I would not recomment them to anyone, renter or homeowner. For the amount of time that you will spend running after them, you may as well have done it yourself. Terrible company.

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We have been very disappointed in this company. We have only rented since July of 2011, and have had nothing but problems from Rathbun. When moving into our house, Rathbun knew absolutely nothing about our house, whether the washer/dryer hook-up was gas or electric, where the post-office key was to name a few. Upon seeing scorpions in the house and garage we asked about it, and they agreed to a complimentary scorpion spray. We filled out a work order for it, but it did not ever get done. Recently we returned home to find one of our windows broken. After filling out a work order, it took over 3 weeks for them to even get back to us, and now they are refusing to fix it and will likely take it out of our security deposit. Whenever we have called them asking about something they have acted snooty and judgmental, something I would never expect from a company. I don't know anything good that they actually do, except take your money and keep the owners happy. I will never deal with Rathbun ever again!

0
★☆☆☆☆

We have been very disappointed in this company. We have only rented since July of 2011, and have had nothing but problems from Rathbun. When moving into our house, Rathbun knew absolutely nothing about our house, whether the washer/dryer hook-up was gas or electric, where the post-office key was to name a few. Upon seeing scorpions in the house and garage we asked about it, and they agreed to a complimentary scorpion spray. We filled out a work order for it, but it did not ever get done. Recently we returned home to find one of our windows broken. After filling out a work order, it took over 3 weeks for them to even get back to us, and now they are refusing to fix it and will likely take it out of our security deposit. Whenever we have called them asking about something they have acted snooty and judgmental, something I would never expect from a company. I don't know anything good that they actually do, except take your money and keep the owners happy. I will never deal with Rathbun ever again!

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I've only been with Rathbun since May 2011 and I have found they mislead you, give you bad information, and do not return phone calls or emails. The person who signs you up promptly turns you over to someone else then won't or can't answer questions once a tenant moves in. They delayed remitting my rent one month then claim they lost my direct deposit information the next. The tenant they picked for my home lived there for only 4 months, only paid three months rent and I found out they had been evicted by the person who lives next door. I live over 500 miles from Tucson and they pretty much have me by the ""you know whats"". Next time I call I'm going to ask to speak to the dog..... \r\n

0
★☆☆☆☆

I've only been with Rathbun since May 2011 and I have found they mislead you, give you bad information, and do not return phone calls or emails. The person who signs you up promptly turns you over to someone else then won't or can't answer questions once a tenant moves in. They delayed remitting my rent one month then claim they lost my direct deposit information the next. The tenant they picked for my home lived there for only 4 months, only paid three months rent and I found out they had been evicted by the person who lives next door. I live over 500 miles from Tucson and they pretty much have me by the ""you know whats"". Next time I call I'm going to ask to speak to the dog..... \r\n

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I have been a tenant with Rathbun for 4 years and we have been nothing but pleased with the attention to detail and professionalism we have experienced with Rathbun. Just recently our heater went out over the coldest weekend we have had this winter so far and we were very worried we would be without heat for a few days. We called rathbun as soon as we found out it wasn't working anymore and they sent someone out right away and had it taken care of! I am always confident that any issue we have in maintaining our house will be handled as soon as possible. It's nice to not have to worry about how long we are going to be without something so essential as heat or anything we need taken care of. I am extremely pleased with Rathbun and would encourage anyone looking for a beautiful house to call them! I realize that most review sites are focused on the negative reviews, that is why I wanted to share my story! Thanks Rathbun!

2
★★★★☆

I have been a tenant with Rathbun for 4 years and we have been nothing but pleased with the attention to detail and professionalism we have experienced with Rathbun. Just recently our heater went out over the coldest weekend we have had this winter so far and we were very worried we would be without heat for a few days. We called rathbun as soon as we found out it wasn't working anymore and they sent someone out right away and had it taken care of! I am always confident that any issue we have in maintaining our house will be handled as soon as possible. It's nice to not have to worry about how long we are going to be without something so essential as heat or anything we need taken care of. I am extremely pleased with Rathbun and would encourage anyone looking for a beautiful house to call them! I realize that most review sites are focused on the negative reviews, that is why I wanted to share my story! Thanks Rathbun!

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When I found I could not sell my house because of the poor economy, I decided to shop around for information on property management to use the house as a rental until the market changes. One of the things that led me to Rathbun Realty was the great reviews I read. I'm happy to say going with Rathbun was a very good decision and I hope by writing this review, it may help someone else make the best choice for them. I have been VERY PLEASED with the performance of Rathbun Realty and their professional staff.

2
★★★★★

When I found I could not sell my house because of the poor economy, I decided to shop around for information on property management to use the house as a rental until the market changes. One of the things that led me to Rathbun Realty was the great reviews I read. I'm happy to say going with Rathbun was a very good decision and I hope by writing this review, it may help someone else make the best choice for them. I have been VERY PLEASED with the performance of Rathbun Realty and their professional staff.

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I am a tenant currently renting from Rathbun Realty. I have rented many times and have never dealt with such horrible service. The day before I moved in they called late in the evening to ask us to postpone our move because they needed to still fix things. They call EVERY month to tell me they have never received my check, when they have misplaced it EVERY time, because I have paid it early and on time. They called and told me that they would be inspecting my home from 9am-4pm. I stayed home all day to be greeted by a repair man that said he had to fix my outlets, when I never approved of a repair man to fix my outlets...they then charged me a $50 fee for sending a repair man out?? AND i got to waste my whole day off waiting for NO home inspector. They charged me $80 for making an ""unnecessary"" work order for complaining that my washer takes 20 minutes before it starts. I moved into my home in May, when inspecting the house I asked how to work my heater, and work the alarm system the inspector said ""I don't know"" It is now getting 40 degrees at night and I live in a house built in the 1930's..I called to ask how to turn on heater, woman was very rude to me told me to file work order and I would get help within 24 hours....48 hours later I called again they said they didn't get my work order (even though I got a verification email saying they did) and to resubmit one. ONE WEEK LATER I called and asked them to please show me how to operate my old gas heater they said they would only if I would pay. Pay for something that their poorly educated staff should have showed me on day one. DO NOT EVER rent with Rathbun Realty. They are rude to their customers and so disorganized!

0
★☆☆☆☆

I am a tenant currently renting from Rathbun Realty. I have rented many times and have never dealt with such horrible service. The day before I moved in they called late in the evening to ask us to postpone our move because they needed to still fix things. They call EVERY month to tell me they have never received my check, when they have misplaced it EVERY time, because I have paid it early and on time. They called and told me that they would be inspecting my home from 9am-4pm. I stayed home all day to be greeted by a repair man that said he had to fix my outlets, when I never approved of a repair man to fix my outlets...they then charged me a $50 fee for sending a repair man out?? AND i got to waste my whole day off waiting for NO home inspector. They charged me $80 for making an ""unnecessary"" work order for complaining that my washer takes 20 minutes before it starts. I moved into my home in May, when inspecting the house I asked how to work my heater, and work the alarm system the inspector said ""I don't know"" It is now getting 40 degrees at night and I live in a house built in the 1930's..I called to ask how to turn on heater, woman was very rude to me told me to file work order and I would get help within 24 hours....48 hours later I called again they said they didn't get my work order (even though I got a verification email saying they did) and to resubmit one. ONE WEEK LATER I called and asked them to please show me how to operate my old gas heater they said they would only if I would pay. Pay for something that their poorly educated staff should have showed me on day one. DO NOT EVER rent with Rathbun Realty. They are rude to their customers and so disorganized!

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I've had Rathbun Realty manage my house for the last 2 years. I'm extremely happy with how wonderful all of the staff members have treated me when I've called with questions. When I entrusted Rathbun with my house, I was very impressed with the fact that they had a tenant in there within a couple of weeks. I'm very glad that I chose Rathbun Realty, and I recommend them to anyone out there.

2
★★★★★

I've had Rathbun Realty manage my house for the last 2 years. I'm extremely happy with how wonderful all of the staff members have treated me when I've called with questions. When I entrusted Rathbun with my house, I was very impressed with the fact that they had a tenant in there within a couple of weeks. I'm very glad that I chose Rathbun Realty, and I recommend them to anyone out there.

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I recommend Rathbun Realty to all of you who are looking to rent. I've been a tentet with Rathbun for 7 years. From any problems or issue we have had, they've resolved quickly and professionally. We plan on continuing to rent form them for years to come.

2
★★★★★

I recommend Rathbun Realty to all of you who are looking to rent. I've been a tentet with Rathbun for 7 years. From any problems or issue we have had, they've resolved quickly and professionally. We plan on continuing to rent form them for years to come.

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I have rented through Rathbun Realty for almost a year. It's time to sign my renewal lease and I want to tell everyone that I'm re-signing without a question.\r\n\r\nIt was very smooth getting into the house and everytime I've requested work to be done, they respond very quickly. \r\n\r\nI've read some of the other reviews and have to say some people are seriously just being mean. The staff there have always admitted if there was a mistake & fixed it promptly. They are very pleasant to talk to & treat you like someone important...not just another house.\r\n\r\nSo, I'm definitely going to sign a new lease. I look forward to everything to come with them. Rathbun truly has great employees.

2
★★★★★

I have rented through Rathbun Realty for almost a year. It's time to sign my renewal lease and I want to tell everyone that I'm re-signing without a question.\r\n\r\nIt was very smooth getting into the house and everytime I've requested work to be done, they respond very quickly. \r\n\r\nI've read some of the other reviews and have to say some people are seriously just being mean. The staff there have always admitted if there was a mistake & fixed it promptly. They are very pleasant to talk to & treat you like someone important...not just another house.\r\n\r\nSo, I'm definitely going to sign a new lease. I look forward to everything to come with them. Rathbun truly has great employees.

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I'm a tenant at Rathbun but I'm also a lawyer. This is a terrible, terrible company. They have treated us tenants poorly and have no regard for professionalism or ethics. As other reviewers mentioned, their customer service is horrible, on a good day. \n\nThe work they have done at the house leaves much to be desired. It is overpriced and low in quality (the perfect recipe for saving the company money) and demonstrates a lack of respect both for the owners and for the property being managed. The company staff members also like to throw around statutes and a low level understanding of landlord-tenant law which is really problematic. They've been advised to stop giving legal advice, especially when it's wrong, but that hasn't deterred them yet.\n\nFor anyone interested, there's a trial being held on December 13, 2011 in Judge Villareal's courtroom in the Pima County Superior Court in a case where a former tenant has alleged mistreatment by Rathbun. Some of the documents are available for free online but all are available at the Superior Court (copying fees apply though). \n

0
★☆☆☆☆

I'm a tenant at Rathbun but I'm also a lawyer. This is a terrible, terrible company. They have treated us tenants poorly and have no regard for professionalism or ethics. As other reviewers mentioned, their customer service is horrible, on a good day. \n\nThe work they have done at the house leaves much to be desired. It is overpriced and low in quality (the perfect recipe for saving the company money) and demonstrates a lack of respect both for the owners and for the property being managed. The company staff members also like to throw around statutes and a low level understanding of landlord-tenant law which is really problematic. They've been advised to stop giving legal advice, especially when it's wrong, but that hasn't deterred them yet.\n\nFor anyone interested, there's a trial being held on December 13, 2011 in Judge Villareal's courtroom in the Pima County Superior Court in a case where a former tenant has alleged mistreatment by Rathbun. Some of the documents are available for free online but all are available at the Superior Court (copying fees apply though). \n

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The company's main concern is for its profits, not for the properties or the owners or the tenants. \n\nOn the tenant side of things, their service through Sonoran Maintenance is slow and shoddy and often needs re-repairing. The people who answer the phone are unhelpful when they're at their best. Their tenant handbook conflicts with their lease agreement and they hold very firmly to the idea that ""if it's not in writing it doesn't exist"" so they will often make promises on the phone or in meetings with you only to deny it all later. \n\n On the owner side of things, Rathbun overbills for services they've never actually done and for services they failed to do right the first time. As an example, Rathbun billed the owners of one house for over ten hours of cleaning that never took place (at $32/hour, by the way) and have refused to give the owners a copy of the contract the owners signed even though the owners have asked for it repeatedly. \n\nNo matter whether you're an owner or a tenant, this company is not the company for you. They have a high volume, profit driven business model that lacks respect for the tenants, the owners, the homes, and the law. Avoid them if you can.

0
★☆☆☆☆

The company's main concern is for its profits, not for the properties or the owners or the tenants. \n\nOn the tenant side of things, their service through Sonoran Maintenance is slow and shoddy and often needs re-repairing. The people who answer the phone are unhelpful when they're at their best. Their tenant handbook conflicts with their lease agreement and they hold very firmly to the idea that ""if it's not in writing it doesn't exist"" so they will often make promises on the phone or in meetings with you only to deny it all later. \n\n On the owner side of things, Rathbun overbills for services they've never actually done and for services they failed to do right the first time. As an example, Rathbun billed the owners of one house for over ten hours of cleaning that never took place (at $32/hour, by the way) and have refused to give the owners a copy of the contract the owners signed even though the owners have asked for it repeatedly. \n\nNo matter whether you're an owner or a tenant, this company is not the company for you. They have a high volume, profit driven business model that lacks respect for the tenants, the owners, the homes, and the law. Avoid them if you can.

.

I am like so many who have reviewed Rathbun Realty..very bad experience as a home owner. I had them lease my home and found out to late that to many people had been living in my home plus there were only supposed to be 2 small dogs. Upon these people moving out I found out they had 6 dogs and 2 cats and what a mess they left in my home. It was so bad the carpets in the living room had to be removed and I had them replaced with tile and that all came out of the renters deposit, but there were so many other things that were wrong and never got fixed. One was a 500.00 Security door that was hit many times with a sludge hammer, I was told that would be fixed and my common wall between me and my neighbor would be fixed where the renters let their pool water out and washed the bottom out of the wall. Theses were never fixed, and what they did fix looked like little kids did the job. After the new renter moved in Rathbun discovered that the carpeting in the bedrooms were smelly from all the dogs and cats and had them removed while the new renter sat with the carpet layers from 8pm until 3am until they were done, because all the renters things were in the house already. Rathbun didn't call me to ok the 1400.00 new carpet charges and it is in their contract that I signed with them anything over 600.00 has to have my approval. But I guess I should have read the fine print in there contract....the contract with them wasn't to expire until 2050....that's right ""2050"" I will be dead by then. So many other things happened to me that I had to let them go and am now with someone else. Others have stated how they never got their calls returned, this is so and emails never get read, letters go in the trash, nothing you do, say or write to them goes anywhere.\r\n I would advise going to another management company and save yourself a lot of grief. To bad Rathbun keeps on getting away with all this, we need to ban together and get a class action going against them, thats the only way to put a stop to this, advise from my lawyer. Thank God I had friends and family to keep watch over my home and good friends to do some of the work when it needed to be done. Thanks to Gary Antonick for all his work as a landscaper and all around handy man to fix things right. Look him up if you want things done fair and right.

0
★☆☆☆☆

I am like so many who have reviewed Rathbun Realty..very bad experience as a home owner. I had them lease my home and found out to late that to many people had been living in my home plus there were only supposed to be 2 small dogs. Upon these people moving out I found out they had 6 dogs and 2 cats and what a mess they left in my home. It was so bad the carpets in the living room had to be removed and I had them replaced with tile and that all came out of the renters deposit, but there were so many other things that were wrong and never got fixed. One was a 500.00 Security door that was hit many times with a sludge hammer, I was told that would be fixed and my common wall between me and my neighbor would be fixed where the renters let their pool water out and washed the bottom out of the wall. Theses were never fixed, and what they did fix looked like little kids did the job. After the new renter moved in Rathbun discovered that the carpeting in the bedrooms were smelly from all the dogs and cats and had them removed while the new renter sat with the carpet layers from 8pm until 3am until they were done, because all the renters things were in the house already. Rathbun didn't call me to ok the 1400.00 new carpet charges and it is in their contract that I signed with them anything over 600.00 has to have my approval. But I guess I should have read the fine print in there contract....the contract with them wasn't to expire until 2050....that's right ""2050"" I will be dead by then. So many other things happened to me that I had to let them go and am now with someone else. Others have stated how they never got their calls returned, this is so and emails never get read, letters go in the trash, nothing you do, say or write to them goes anywhere.\r\n I would advise going to another management company and save yourself a lot of grief. To bad Rathbun keeps on getting away with all this, we need to ban together and get a class action going against them, thats the only way to put a stop to this, advise from my lawyer. Thank God I had friends and family to keep watch over my home and good friends to do some of the work when it needed to be done. Thanks to Gary Antonick for all his work as a landscaper and all around handy man to fix things right. Look him up if you want things done fair and right.

.

Property management has been a term that has scared me for years. When I found out that was being transferred to Dallas, I was overwhelmed with a sense of panic. I started asking around for recommendations on how to rent out my house. A friend of mine mentioned that he and his wife had purchased a house in Rita Ranch about six years ago. He also got transferred out of town, but ended up back here last year. They rented their house out through Rathbun Realty and had nothing but good things to say about them.\n\nI took his advice. I am now in Dallas and Rathbun has been managing my house for the last six months. They had tenants in just two weeks! The women in maintenance were so helpful with getting the house ready, and everything has run smoothly since.\n\nRathbun has my recommendations to everyone!

2
★★★★★

Property management has been a term that has scared me for years. When I found out that was being transferred to Dallas, I was overwhelmed with a sense of panic. I started asking around for recommendations on how to rent out my house. A friend of mine mentioned that he and his wife had purchased a house in Rita Ranch about six years ago. He also got transferred out of town, but ended up back here last year. They rented their house out through Rathbun Realty and had nothing but good things to say about them.\n\nI took his advice. I am now in Dallas and Rathbun has been managing my house for the last six months. They had tenants in just two weeks! The women in maintenance were so helpful with getting the house ready, and everything has run smoothly since.\n\nRathbun has my recommendations to everyone!

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If I could give them 0 stars, I would. \n\nTheir customer service is abominable. \nI've been in their office and watched them lie to tenants on the phone saying, ""No, So-and-so isn't here"" when she's standing right there. I've watched them hang up on tenants and then say ""Our system drops calls after 5 minutes"" when the tenant calls back. \n\nTheir staff are rude, unprofessional and poorly trained. Maybe they're well-trained to be rude and unprofessional. Who knows. \n\nThe company has also been sued as far back as the 1970s for shady practices like failing to disclose property defects they knew about to owners. \n\nMost of their maintenance staff are great, but they're only able to do what the company authorizes them to do, which is often slipshod and cheap work that cuts corners to save money at the expense of quality. \n\nRepairs that have been ""completed"" have repeatedly needed to be re-done because they were done too cheaply and quickly the first time. \n\nTheir procedures seem strict but aren't actually followed. Their timeline of 24 hrs for important repairs is more like 4-5 days and if the repair isn't an emergency you could be waiting weeks. Their response will be to tell you that they manage hundreds of properties and have too many to be bothered by just you. \n\nIf you do rent with them, document everything from start to finish because they routinely ""forget"" about conversations they've had with you or remember things very differently than you do. \n\n

0
★☆☆☆☆

If I could give them 0 stars, I would. \n\nTheir customer service is abominable. \nI've been in their office and watched them lie to tenants on the phone saying, ""No, So-and-so isn't here"" when she's standing right there. I've watched them hang up on tenants and then say ""Our system drops calls after 5 minutes"" when the tenant calls back. \n\nTheir staff are rude, unprofessional and poorly trained. Maybe they're well-trained to be rude and unprofessional. Who knows. \n\nThe company has also been sued as far back as the 1970s for shady practices like failing to disclose property defects they knew about to owners. \n\nMost of their maintenance staff are great, but they're only able to do what the company authorizes them to do, which is often slipshod and cheap work that cuts corners to save money at the expense of quality. \n\nRepairs that have been ""completed"" have repeatedly needed to be re-done because they were done too cheaply and quickly the first time. \n\nTheir procedures seem strict but aren't actually followed. Their timeline of 24 hrs for important repairs is more like 4-5 days and if the repair isn't an emergency you could be waiting weeks. Their response will be to tell you that they manage hundreds of properties and have too many to be bothered by just you. \n\nIf you do rent with them, document everything from start to finish because they routinely ""forget"" about conversations they've had with you or remember things very differently than you do. \n\n

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Now I 'm going to be fair with this review since I have read many good and bad ones. Not only on City Search but on Yelp which miraculously disappeared in the last few weeks? It led me to believe that some reviews/profiles are fake and possibly could be created by Rathbun themselves in order to glamorize their business.\nWe recently rented property through Rathbun and our only complaint is the customer service.\nWhen going to their office to sign the contract we immediately saw our assigned property manager outside smoking a cigarette. She saw us pulling up then immediately went inside and hid in her office for whatever reason. I felt that maybe it had something to do with Rathbun's image? Who knows?\nWe then entered and weren't really greeted the way customers should be greeted. The gentleman who helped us at the desk never smiled or anything, he just pick up the phone and instructed us to go in another room while he gets us the property manager.\nInstead he had a secretary help us when going over the contract etc.\nWe were fine with her helping us, it's just that there's this negative energy we felt immediately from this place. I have seen the commercials and just felt that there's this toffee-nosed manner these employees have.\nWe then left feeling uneased by their service.\tHowever they are the Realtor's who was selected for the property so what could we do?\nAfter the move in we had some minor issues\nWe never got a copy of the contract since the property manager didn't sign it yet. And we had some misunderstandings with the utilities and some maintenance work that needed to be done. The issues were resolved but I can tell you this right now. Be prepared to wait (and if you?re reading this Rathbun) I highly advise to implement a turnaround time for you to return calls within a reasonable matter. Even if you may not have an answer, you can call as a courtesy.\nI'm sorry that's just flat out rude, especially when your A.C has been out all weekend.\nI think from experience, overall they could care less about their customers and more about the money. And I hate to say this but definitely won't recommend them based solely on their customer service. thumbs down\n

0
★☆☆☆☆

Now I 'm going to be fair with this review since I have read many good and bad ones. Not only on City Search but on Yelp which miraculously disappeared in the last few weeks? It led me to believe that some reviews/profiles are fake and possibly could be created by Rathbun themselves in order to glamorize their business.\nWe recently rented property through Rathbun and our only complaint is the customer service.\nWhen going to their office to sign the contract we immediately saw our assigned property manager outside smoking a cigarette. She saw us pulling up then immediately went inside and hid in her office for whatever reason. I felt that maybe it had something to do with Rathbun's image? Who knows?\nWe then entered and weren't really greeted the way customers should be greeted. The gentleman who helped us at the desk never smiled or anything, he just pick up the phone and instructed us to go in another room while he gets us the property manager.\nInstead he had a secretary help us when going over the contract etc.\nWe were fine with her helping us, it's just that there's this negative energy we felt immediately from this place. I have seen the commercials and just felt that there's this toffee-nosed manner these employees have.\nWe then left feeling uneased by their service.\tHowever they are the Realtor's who was selected for the property so what could we do?\nAfter the move in we had some minor issues\nWe never got a copy of the contract since the property manager didn't sign it yet. And we had some misunderstandings with the utilities and some maintenance work that needed to be done. The issues were resolved but I can tell you this right now. Be prepared to wait (and if you?re reading this Rathbun) I highly advise to implement a turnaround time for you to return calls within a reasonable matter. Even if you may not have an answer, you can call as a courtesy.\nI'm sorry that's just flat out rude, especially when your A.C has been out all weekend.\nI think from experience, overall they could care less about their customers and more about the money. And I hate to say this but definitely won't recommend them based solely on their customer service. thumbs down\n

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If you rent from here, expect bad customer service and your deposit will not be returned regardless of the condition of the home when you move out. All these people want is your money and your deposit. Customer service is not in their vocabulary. Good luck getting a call back. I imagine they only call you when the rent is late. \r\n\r\nFirst it took them 3 months to fix the stove. The same stove that they signed off on and said it was working a few days before we moved in. I kept on calling them and they said the part was on back order from the appliance store. I called the appliance store and the part was in stock. Once I called them on it, they were out by the end of the week. I person that was fixing the stove even made a comment about how bad they are and they do that stuff all the time in the hopes that the tenant forgets about it or fixes it themselves.\r\n\r\nOnce we moved out, we spend a lot of time cleaning rooms, carpets, floors and tiles. It was cleaner than when we moved in. They still charged $275 for cleaning. They charged us $300.00 for cleaning the yard when all they did was trim the dead tree in the front yard that I told them to remove.\r\n\r\nRenting from them is a mistake unless you don't care about customer service and throwing away your deposit.

0
★☆☆☆☆

If you rent from here, expect bad customer service and your deposit will not be returned regardless of the condition of the home when you move out. All these people want is your money and your deposit. Customer service is not in their vocabulary. Good luck getting a call back. I imagine they only call you when the rent is late. \r\n\r\nFirst it took them 3 months to fix the stove. The same stove that they signed off on and said it was working a few days before we moved in. I kept on calling them and they said the part was on back order from the appliance store. I called the appliance store and the part was in stock. Once I called them on it, they were out by the end of the week. I person that was fixing the stove even made a comment about how bad they are and they do that stuff all the time in the hopes that the tenant forgets about it or fixes it themselves.\r\n\r\nOnce we moved out, we spend a lot of time cleaning rooms, carpets, floors and tiles. It was cleaner than when we moved in. They still charged $275 for cleaning. They charged us $300.00 for cleaning the yard when all they did was trim the dead tree in the front yard that I told them to remove.\r\n\r\nRenting from them is a mistake unless you don't care about customer service and throwing away your deposit.

 

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