Whataburger

★★★☆☆
  • 6504 E 22nd St

    Tucson, AZ 85710

    Map & Directions
  • 520-747-5525

About Whataburger

Categories
  • Restaurants
  • Hamburgers
  • Chicken Restaurants
  • Fast Food Restaurants
  • Breakfast
Details
  • Carry Out
Hours
M-Su 24hr

Food

Food
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3.0 2
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After patronizing Whataburgers for over 20 years, mostly in my home state of TX (which is also the home of Whataburger, Inc.), I recently experienced what you might call an "aberration" with respect to the company's typical customer service protocol. My order was pretty simple and straightforward (and was reflected on the receipt): One Double Whataburger (add cheese, bacon, and onions, and, hold the tomato and lettuce) with 1 large order of fries. It was carry-out, so I drove 5 miles back home and opened the food to eat it. As I bit into the burger, I tasted tomato and lettuce. A visual inspection confirmed their presence. I just happen to be allergic to tomato products and I really don't care for lettuce, so this concerned me. I ejected it quickly because my last encounter with tomatoes put me into the emergency room with a severe allergic reaction. I took the burger and the receipt back (yes, driving another 5 miles) to get a replacement of the entire order (and you probably would have too, since the fries were back at the house getting pretty cold). After all this driving, the manager on duty then refused to replace the fries, because, as she put it, "I hadn't brought those back as defective". Incredulous, I asked for, and received a refund for the entire order (including the fries!). So, instead of just replacing my fries, she elects to give me all of my money back!? I'm sure she was standing on principle, I'm just not sure which principle: the one based on her own stubborness, or, the one involving basic business mathematics. Bear in mind now, that this all transpired during a calm, collected exchange and not via your typical customer yelling over the counter at the manager. I'm pondering whether or not I'll ever patronize another Whataburger, if this is what they've become. If you gotta have that Whataburger, though, there are about six other locations around Tucson.

0
★☆☆☆☆

After patronizing Whataburgers for over 20 years, mostly in my home state of TX (which is also the home of Whataburger, Inc.), I recently experienced what you might call an "aberration" with respect to the company's typical customer service protocol. My order was pretty simple and straightforward (and was reflected on the receipt): One Double Whataburger (add cheese, bacon, and onions, and, hold the tomato and lettuce) with 1 large order of fries. It was carry-out, so I drove 5 miles back home and opened the food to eat it. As I bit into the burger, I tasted tomato and lettuce. A visual inspection confirmed their presence. I just happen to be allergic to tomato products and I really don't care for lettuce, so this concerned me. I ejected it quickly because my last encounter with tomatoes put me into the emergency room with a severe allergic reaction. I took the burger and the receipt back (yes, driving another 5 miles) to get a replacement of the entire order (and you probably would have too, since the fries were back at the house getting pretty cold). After all this driving, the manager on duty then refused to replace the fries, because, as she put it, "I hadn't brought those back as defective". Incredulous, I asked for, and received a refund for the entire order (including the fries!). So, instead of just replacing my fries, she elects to give me all of my money back!? I'm sure she was standing on principle, I'm just not sure which principle: the one based on her own stubborness, or, the one involving basic business mathematics. Bear in mind now, that this all transpired during a calm, collected exchange and not via your typical customer yelling over the counter at the manager. I'm pondering whether or not I'll ever patronize another Whataburger, if this is what they've become. If you gotta have that Whataburger, though, there are about six other locations around Tucson.

.

I love their hamburgers. I was glad when we got stationed here they had them here, we are from Texas and it's quite popular there (it's where the first Whataburger was at) Anyway, the fries are great, better then McDonald's if you ask me! I only eat the hamburgers there, but they do serve chicken and fish too I think. Also the ice tea is good as far a fast food ice tea goes. Hope this helps someone thinking about trying them out! Oh, they also have a military discount too, which is nice to all us military families!

2
★★★★★

I love their hamburgers. I was glad when we got stationed here they had them here, we are from Texas and it's quite popular there (it's where the first Whataburger was at) Anyway, the fries are great, better then McDonald's if you ask me! I only eat the hamburgers there, but they do serve chicken and fish too I think. Also the ice tea is good as far a fast food ice tea goes. Hope this helps someone thinking about trying them out! Oh, they also have a military discount too, which is nice to all us military families!

Pros: great food, decent selection

Cons: location is a little awkward

Message from Whataburger

Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

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