Ace Air

★★★★☆
Free Service Calls!
  • 3933 E La Salle St

    Phoenix, AZ 85040

    Cross street: 40th St and Southern

    Map & Directions
  • 602-266-5223

Automotive

Automotive
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.

Honestly, it's really hard for me to choose air con repair service so I asked a friend. He suggested Ace Air. Well, I really don't have complain about them because they gave the quality service that I am really looking for. Aside from that, they don't charge big amount. It's affordable to the pocket.

5
★★★★★

Honestly, it's really hard for me to choose air con repair service so I asked a friend. He suggested Ace Air. Well, I really don't have complain about them because they gave the quality service that I am really looking for. Aside from that, they don't charge big amount. It's affordable to the pocket.

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Business Response:

Dorothy, thank you for taking the time to write this review! We appreciate your business and the feedback you have provided us! Please let us know how we can provide you with service in the future!
.

Amazing Service, Outstanding reception and very great prices. I really enjoyed Ace Air coming out to fix my air conditioner. I believe the guys name was Ryan. He was very nice and made me feel comfortable

5
★★★★★

Amazing Service, Outstanding reception and very great prices. I really enjoyed Ace Air coming out to fix my air conditioner. I believe the guys name was Ryan. He was very nice and made me feel comfortable

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Business Response:

Sherry, thank you for writing this review! Your business is appreciated!
.

I called with no air conditioning at 2 pm on a Sunday afternoon. It was very hot outside but they got a technician out to my house by 3 and I had cool air by 3:30. Ace Air provides great service and they have very nice service technicians. I will always use them for my a/c needs from now on!

5
★★★★★

I called with no air conditioning at 2 pm on a Sunday afternoon. It was very hot outside but they got a technician out to my house by 3 and I had cool air by 3:30. Ace Air provides great service and they have very nice service technicians. I will always use them for my a/c needs from now on!

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Business Response:

Von, Thank you for your review! We appreciate your business and look forward to working with you in the future!
.

Page two of original invoice missing, which made it appear I had been overcharged. After a couple weeks of daily calls, missing invoice sent, which cleared up the matter (their figures were correct--I was not overcharged).

3
★★★☆☆

Page two of original invoice missing, which made it appear I had been overcharged. After a couple weeks of daily calls, missing invoice sent, which cleared up the matter (their figures were correct--I was not overcharged).

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Business Response:

I am glad you took the time to review the bill and contact us, I am happy everything is resolved.
.

Ordered an air conditioner from them, came 2 day later than I was originally told, and the thing doesn't even turn on. I tried to contact them to help with the problem, but i just get sent through a redirect loop. Absolutely terrible service, please use a different company to save your family time and money.

1
★☆☆☆☆

Ordered an air conditioner from them, came 2 day later than I was originally told, and the thing doesn't even turn on. I tried to contact them to help with the problem, but i just get sent through a redirect loop. Absolutely terrible service, please use a different company to save your family time and money.

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Business Response:

I am sorry to hear you had an unpleasant experience. Is it now resolved?
.

Ace Air did a fantastic job for me I called the office believe her name was Becky, she told me she would have a guy out between10-2. This was at 9:30 tech showed up at 10:00 fixed my unit I was thrilled to have cold air after a long hot night. The tech worked fairly quickly. I really appreciate the fast service for my repair. Thanks again

2
★★★★★

Ace Air did a fantastic job for me I called the office believe her name was Becky, she told me she would have a guy out between10-2. This was at 9:30 tech showed up at 10:00 fixed my unit I was thrilled to have cold air after a long hot night. The tech worked fairly quickly. I really appreciate the fast service for my repair. Thanks again

Pros: Fast service

.

I recommend highly! Ace Air came out to my house today for an appointment to look at my a/c for a tune-up. They called ahead of time, as arranged, and was actually early in arrival. What a treasure! I'm sorry we were not able to give him any business, as what he did was to say, yes, this a/c is in fine shape, and should continue giving good service for quite a few years. Mom had been given the run-around by another company, saying that her a/c was cracked, and I *thought* it was a fairy tale, but of course we needed a second opinion. Which Mr. bunsick gave, very quickly and professionally. If and when I need a/c work in the future, this is where I'll be calling! They rock....??

2
★★★★★

I recommend highly! Ace Air came out to my house today for an appointment to look at my a/c for a tune-up. They called ahead of time, as arranged, and was actually early in arrival. What a treasure! I'm sorry we were not able to give him any business, as what he did was to say, yes, this a/c is in fine shape, and should continue giving good service for quite a few years. Mom had been given the run-around by another company, saying that her a/c was cracked, and I *thought* it was a fairy tale, but of course we needed a second opinion. Which Mr. bunsick gave, very quickly and professionally. If and when I need a/c work in the future, this is where I'll be calling! They rock....??

Pros: honest and reliable!

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Just had our Carrier Unit replaced. Our salesman was courteous and knowledgeble. Good follow up and cleaned the yard after the install. Nice job!

5
★★★★★

Just had our Carrier Unit replaced. Our salesman was courteous and knowledgeble. Good follow up and cleaned the yard after the install. Nice job!

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1 out of 1 people found this review helpful.

Business Response:

Thank you for the review
.

Contracted with Ace to install a Carrier unit. Showed up on Friday with a Bryant. Tried to convice me was just as good as a Carrier. I insisted on what was in my contract. This meant no A/C on a very warm weekend until Monday because they had already pulled my old unit off. Granted they did offer to put the Bryant up and then change it out but I felt like they would not be back to do that. It took forever to get the rebate paperwork from them for the Carrier Rebate and especially the SRP Rebate. They ran out. Gee, don't you think that it is summer and you are in the AC business....stock up. At the very lease print one off the internet . The person who sold me the unit told me it was a 15 seer, my invoice says 15 seer but when they filled out the SRP form it became 14.5 seer which is a significant amount less for the rebate. They did agree to cut me a check for the amount but then decided to apply it towards the Respicare air filter they were going to install last Friday. The guy came out around 10:30 am, made numerous phone calls, looked very confused at the paperwork with the unit and after about 2 hours said it was taking longer than it should and he would have to leave and someone would call me to reschedule. He also said it was because there was a crane scheduled at another job for people who had no airconditioning so that was more important than my scheduled work. If I told my customers that there were more important customers than them I think that I wouldn't have a whole lot of those customers left. So here I am with the work half done and I have called Ace 3 times and it is Tuesday at 11:30 am and no one can be bothered to return my call. My only regret is calling Ace Air for the 1/2 price AC tuneup offered by SRP. Now I am stuck with them for the 5 year service contract that I received with the unit. I am sure that if I do have any problems it will be days, possibly weeks before anyone returns my call. So lesson learned choose your AC company wisely.

1
★★☆☆☆

Contracted with Ace to install a Carrier unit. Showed up on Friday with a Bryant. Tried to convice me was just as good as a Carrier. I insisted on what was in my contract. This meant no A/C on a very warm weekend until Monday because they had already pulled my old unit off. Granted they did offer to put the Bryant up and then change it out but I felt like they would not be back to do that. It took forever to get the rebate paperwork from them for the Carrier Rebate and especially the SRP Rebate. They ran out. Gee, don't you think that it is summer and you are in the AC business....stock up. At the very lease print one off the internet . The person who sold me the unit told me it was a 15 seer, my invoice says 15 seer but when they filled out the SRP form it became 14.5 seer which is a significant amount less for the rebate. They did agree to cut me a check for the amount but then decided to apply it towards the Respicare air filter they were going to install last Friday. The guy came out around 10:30 am, made numerous phone calls, looked very confused at the paperwork with the unit and after about 2 hours said it was taking longer than it should and he would have to leave and someone would call me to reschedule. He also said it was because there was a crane scheduled at another job for people who had no airconditioning so that was more important than my scheduled work. If I told my customers that there were more important customers than them I think that I wouldn't have a whole lot of those customers left. So here I am with the work half done and I have called Ace 3 times and it is Tuesday at 11:30 am and no one can be bothered to return my call. My only regret is calling Ace Air for the 1/2 price AC tuneup offered by SRP. Now I am stuck with them for the 5 year service contract that I received with the unit. I am sure that if I do have any problems it will be days, possibly weeks before anyone returns my call. So lesson learned choose your AC company wisely.

Pros: The person who sold me the unit was very personable, prompt. Down hill from there.

Cons: Poor follow up, Do not return calls.

.

called ace out for an estimate very proffessional and took fgreat care of my home.the trane unit that was installed is running quietly as promised will reccomend to anyone.

2
★★★★★

called ace out for an estimate very proffessional and took fgreat care of my home.the trane unit that was installed is running quietly as promised will reccomend to anyone.

Pros: proffessianal, understood my needs, reasonaly priced

Message from Ace Air

ACE Home Services maintains a leading edge in our industry by continuously offering superior service and products at competitive prices - Diamond Quality Service. Our staff is friendly, reliable, knowledgeable and available to answer any questions or concerns our clients may have.



ROC LIC: 283290, 286869

More about Ace Air

ACE Home Services offers Diamond Quality Service for both residential and commercial cooling, plumbing, heating, duct cleaning and indoor air quality services to the greater Phoenix and Metro Area. Contact us today at 602-943-2000 and find out why more and more people make ACE Home Services their #1 choice for their cooling, plumbing and heating needs.

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