Royal Kia Tucson

★★★★★
  • 4635 E 22nd St

    Tucson, AZ 85711

    Map & Directions
  • 520-790-4132

Automotive

Automotive
More choices in Tucson:
Resultset_next

Jim Click Kia

775 W Wetmore Rd Tucson, AZ

Resultset_next

Desert Kia of Tucson

775 W Wetmore Rd Tucson, AZ

4.5 4
Hi! Sign in to let us know how Royal Kia Tucson was?
Write a Review
.

My husband needed a car to get back and forth to work. He is in construction, so we would eventually be purchasing a work truck for him, but at the time it was not in our buget. We chose Royal because I have purchased my last 5 vehicles from them. Every time I visit their lot I don't have the usual "cringe" you would feel at other dealerships when you are immediately hunted down by an overeager sales person. We chose a Pontiac that was several years old and had pretty high mileage, but it was below our max price range, and was only intended to be his transportation for 12 - 18 months. The sale was easy and pleasant, as my experiences with Royal ALWAYS are. Unfortunately, there were several issues that came up with the car over the first 6 months that we owned it. Luckily, the extended warranty covered most of the issues, but by the time we had to have the car in the shop for the third time and were facing a pretty large expense to fix it, I went back to the sales side and ended up talking with Kevin about our situation.

Kevin took the time to sit down with me, and go through the history of the car since we purchased it. He surprised me (even for a Royal employee) by taking responsibility for more than was necessary, being genuinely concerned about helping us, and offered us several options to "make it right". After two days of trying to figure out what was best for our family, we decided to fix and keep the vehicle. Kevin arranged for us to have a loaner car so we wouldn't be stuck without a vehicle, and made sure that the service department did a full double check on our car to be sure that there were no other potential issues.

I would love to be able to say that even if I found a better deal elsewhere on a used vehicle I would still stick with Royal, but I can't. Over the last 10 years, which covered 5 vehicle purchases for me and my immediate family, as well as 3 additional vehicle purchases for my extended family at my reccomendation, I have not been able to find a better deal on a used vehicle anywhere else in Tucson. Combining that fact with the excellent customer service, pleasant sales experience, superior service department (I have all my work done at Royal, even oil changes), and the general sense of honesty, loyalty, and family oriented atmosphere that you feel when you visit their dealership, I can't imagine doing business with any other company.

Kevin's business ethic, service, and overall honest decency as a human being has definitely secured me and my family as Royal customers for life. Thanks for everything guys!!

5
★★★★★

My husband needed a car to get back and forth to work. He is in construction, so we would eventually be purchasing a work truck for him, but at the time it was not in our buget. We chose Royal because I have purchased my last 5 vehicles from them. Every time I visit their lot I don't have the usual "cringe" you would feel at other dealerships when you are immediately hunted down by an overeager sales person. We chose a Pontiac that was several years old and had pretty high mileage, but it was below our max price range, and was only intended to be his transportation for 12 - 18 months. The sale was easy and pleasant, as my experiences with Royal ALWAYS are. Unfortunately, there were several issues that came up with the car over the first 6 months that we owned it. Luckily, the extended warranty covered most of the issues, but by the time we had to have the car in the shop for the third time and were facing a pretty large expense to fix it, I went back to the sales side and ended up talking with Kevin about our situation.

Kevin took the time to sit down with me, and go through the history of the car since we purchased it. He surprised me (even for a Royal employee) by taking responsibility for more than was necessary, being genuinely concerned about helping us, and offered us several options to "make it right". After two days of trying to figure out what was best for our family, we decided to fix and keep the vehicle. Kevin arranged for us to have a loaner car so we wouldn't be stuck without a vehicle, and made sure that the service department did a full double check on our car to be sure that there were no other potential issues.

I would love to be able to say that even if I found a better deal elsewhere on a used vehicle I would still stick with Royal, but I can't. Over the last 10 years, which covered 5 vehicle purchases for me and my immediate family, as well as 3 additional vehicle purchases for my extended family at my reccomendation, I have not been able to find a better deal on a used vehicle anywhere else in Tucson. Combining that fact with the excellent customer service, pleasant sales experience, superior service department (I have all my work done at Royal, even oil changes), and the general sense of honesty, loyalty, and family oriented atmosphere that you feel when you visit their dealership, I can't imagine doing business with any other company.

Kevin's business ethic, service, and overall honest decency as a human being has definitely secured me and my family as Royal customers for life. Thanks for everything guys!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My service visits are always good because they dont pressure me to buy anything and they are fair with their prices. If I ever have questions they don't get frustrated like I have experienced at other places.

5
★★★★★

My service visits are always good because they dont pressure me to buy anything and they are fair with their prices. If I ever have questions they don't get frustrated like I have experienced at other places.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Royal Kia was great in helping me find a good car to fit my budget. They had a pretty wide selection of different types of cars and they fought extra hard to get me a good finance rate. It was actually a better rate than I could get with my own credit union! They were very informative and I would recommend them to a friend.

5
★★★★★

Royal Kia was great in helping me find a good car to fit my budget. They had a pretty wide selection of different types of cars and they fought extra hard to get me a good finance rate. It was actually a better rate than I could get with my own credit union! They were very informative and I would recommend them to a friend.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Royal Kia does well with what they have to work with. The brand isn't the best but they will definitely cut you a deal and take care of you after you have purchased your car.

3
★★★☆☆

Royal Kia does well with what they have to work with. The brand isn't the best but they will definitely cut you a deal and take care of you after you have purchased your car.

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Royal Kia Tucson

Whether you're looking for a new Kia, a previously owned car, truck, SUV or vehicle financing, our friendly, professional staff is ready to provide you with all the help you need -- new cars, financing, used cars, auto parts, Kia, car, truck, SUV

More about Royal Kia Tucson

New cars, used cars, lease, auto repair, auto parts, auto service, financing, new car, used car

 

Wait, you're the expert.

If you've been to or used Royal Kia Tucson, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review