USA Express Moving

★★★☆☆
  • 3330 W Papago St # C

    Phoenix, AZ 85009

    Map & Directions
  • 602-765-7500

About USA Express Moving

Categories
  • Moving Companies

Transportation & Storage

Transportation & Storage
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2.5 4
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I spoke Dana; she made feel that I could trust here, she has Sam come out for in home quote. I have received quotes from other major companies such as Bekins and Mayflower. That bet USA Express movers, Sam betted the price, so my husband and excepted. Both Dana and Sam stated that move should take 7no longer then 10 days. I advised Dana that we are looking to ship is a car. Dana stated that they don??t provide that service, however she recommend and provide a referral to Able Auto Transport. Dana help with set up, we sign the contract on 03/16 and my husbands car was to be picked up on 03/18. It seems after we sign the deal Dana was no longer in the picture. The Car people came three days late and my husband had to drive to empty parking lot at midnight to deliver the car, we paid 925 for the crappy service. When I email Dana to ask is this is reflection on their company or what to come know answer from her. Sam insured us everything will be good. Driver did come on the day that they stated. Driver was friendly. Very nice, and told three and me other people that day that the furniture should be there following Tuesday. They came 03/28/2011. So when April 4 came around I call to check up on my furniture status, spoke Jennifer, advised her of wayhat driver stated, how they drive 900 miles a day and it will be here by 4/5/2011. She stated that her driver would never say that, and became very defensive. I ask when are furniture will here stated that it will be on 04/10-04/11, I made plans for family and friends to help. I recievd a phone call today stated that are furniture will be on delivered now on Monday or Tuesday of next week on the 14 day. Jennifer was rude when ask to speak to a supervisor stated that they wont be able to move process faster, would not allow me to hold for a superior either, kept passing through a voicemail. Dana finally got to phone with an awful tone, being very defensive. Stated to look at my contract, even though I had verbal confirmation from three of her employee when my furniture will arrive. The thing is she was defensive as well. She didn??t offer in asstant in anyway, no discount, no real remorse. I will never recommend this company to anyone. I will go to the BBB. After they sale to you, you are of no importance to them. I??m still waiting?

1
★☆☆☆☆

I spoke Dana; she made feel that I could trust here, she has Sam come out for in home quote. I have received quotes from other major companies such as Bekins and Mayflower. That bet USA Express movers, Sam betted the price, so my husband and excepted. Both Dana and Sam stated that move should take 7no longer then 10 days. I advised Dana that we are looking to ship is a car. Dana stated that they don??t provide that service, however she recommend and provide a referral to Able Auto Transport. Dana help with set up, we sign the contract on 03/16 and my husbands car was to be picked up on 03/18. It seems after we sign the deal Dana was no longer in the picture. The Car people came three days late and my husband had to drive to empty parking lot at midnight to deliver the car, we paid 925 for the crappy service. When I email Dana to ask is this is reflection on their company or what to come know answer from her. Sam insured us everything will be good. Driver did come on the day that they stated. Driver was friendly. Very nice, and told three and me other people that day that the furniture should be there following Tuesday. They came 03/28/2011. So when April 4 came around I call to check up on my furniture status, spoke Jennifer, advised her of wayhat driver stated, how they drive 900 miles a day and it will be here by 4/5/2011. She stated that her driver would never say that, and became very defensive. I ask when are furniture will here stated that it will be on 04/10-04/11, I made plans for family and friends to help. I recievd a phone call today stated that are furniture will be on delivered now on Monday or Tuesday of next week on the 14 day. Jennifer was rude when ask to speak to a supervisor stated that they wont be able to move process faster, would not allow me to hold for a superior either, kept passing through a voicemail. Dana finally got to phone with an awful tone, being very defensive. Stated to look at my contract, even though I had verbal confirmation from three of her employee when my furniture will arrive. The thing is she was defensive as well. She didn??t offer in asstant in anyway, no discount, no real remorse. I will never recommend this company to anyone. I will go to the BBB. After they sale to you, you are of no importance to them. I??m still waiting?

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Beware that if their trucks break down, you will not get your furniture within the time frame they promise, and they will not give you a discount. What should have taken 7-10 days at most took 19 days. When we asked for a discount for our inconvenience I was told I should have more compassion for their situation, and the lost time and money they incurred, and this never happens normally.I say If your business depends on your trucks, make sure they are in good running condition and you won't have to make excuses to justify to your customers as to why the cost is the same regardless of the service provided. The guys who loaded and unloaded where great. We bought them lunch and provided them with refreshments. We just wished the company itself would have provided the same kind of consideration to us, the customer. We would not recommend them to anyone we know.

2
★★☆☆☆

Beware that if their trucks break down, you will not get your furniture within the time frame they promise, and they will not give you a discount. What should have taken 7-10 days at most took 19 days. When we asked for a discount for our inconvenience I was told I should have more compassion for their situation, and the lost time and money they incurred, and this never happens normally.I say If your business depends on your trucks, make sure they are in good running condition and you won't have to make excuses to justify to your customers as to why the cost is the same regardless of the service provided. The guys who loaded and unloaded where great. We bought them lunch and provided them with refreshments. We just wished the company itself would have provided the same kind of consideration to us, the customer. We would not recommend them to anyone we know.

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As far as moving companies go USA express moving was fine. Three moving men turned up to my house to pack and move my stuff. They were punctual and went about their job in a professional manner. Two of them spoke english which was good! The only thing that got broken while moving was a mirror but I called the office and they're organizing a refund as we speak. My only tip is make sure you get the driver to sign for any broken items on the receipt and call the office at the same time. Besides that the company was good and reasonably priced.

3
★★★☆☆

As far as moving companies go USA express moving was fine. Three moving men turned up to my house to pack and move my stuff. They were punctual and went about their job in a professional manner. Two of them spoke english which was good! The only thing that got broken while moving was a mirror but I called the office and they're organizing a refund as we speak. My only tip is make sure you get the driver to sign for any broken items on the receipt and call the office at the same time. Besides that the company was good and reasonably priced.

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After doing much searching on the net, looking at reviews and reading articles I decided to go with USA Express Moving. It was a tough decision with so many moving companies to choose from and so many reviews at the end of the day you just have to make a decision. The research paid off, as the moving company was great. I recommend them for your next move.

4
★★★★☆

After doing much searching on the net, looking at reviews and reading articles I decided to go with USA Express Moving. It was a tough decision with so many moving companies to choose from and so many reviews at the end of the day you just have to make a decision. The research paid off, as the moving company was great. I recommend them for your next move.

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