Polar Cooling LLC

★★★☆☆
Sales, installation, and service.
  • 2734 E 14th St

    Yuma, AZ 85365

    Map & Directions
  • 928-344-2632

About Polar Cooling LLC

Hours
Sun Closed;Mon: 7:00 a.m.-5:00 p.m.;Tue: 7:00 a.m.-5:00 p.m.;Wed: 7:00 a.m.-5:00 p.m.;Thu: 7:00 a.m.-5:00 p.m.;Fri: 7:00 a.m.-5:00 p.m.;Sat Closed;
Reservations
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2.8 5
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My parents purchased a unit from them in May of 2009. They came out to their house, installed it, and never put back the roof tiles that they removed. They left it stacked on our roof next to the new unit. It took them weeks to come back out to put the roof tiles back, after my mom kept calling them. Less than a year later, the new unit stopped working properly. It was getting hot, and AC did not work anymore. It would turn on and blow air, but never cooled the house. My mom called and someone came to fix it. Even though it was still under the one year warranty, they still charged. Winter of 2010, the heater stopped working. My mom once again called for them to come fix it. Now it is summer of 2011 and what do you know, the AC does not work. SAME PROBLEMS but different seasons. Yet, they continue to charge each time. Why is it that the unit we purchased for $6k not work? And they're response is it's past the one year warranty. Well that's fine but could you at least give us a working unit so we're not constantly spending more money on repairs?? It's supposed to be a NEW unit! Never again will we ever do business with that crappy company!

0
★☆☆☆☆

My parents purchased a unit from them in May of 2009. They came out to their house, installed it, and never put back the roof tiles that they removed. They left it stacked on our roof next to the new unit. It took them weeks to come back out to put the roof tiles back, after my mom kept calling them. Less than a year later, the new unit stopped working properly. It was getting hot, and AC did not work anymore. It would turn on and blow air, but never cooled the house. My mom called and someone came to fix it. Even though it was still under the one year warranty, they still charged. Winter of 2010, the heater stopped working. My mom once again called for them to come fix it. Now it is summer of 2011 and what do you know, the AC does not work. SAME PROBLEMS but different seasons. Yet, they continue to charge each time. Why is it that the unit we purchased for $6k not work? And they're response is it's past the one year warranty. Well that's fine but could you at least give us a working unit so we're not constantly spending more money on repairs?? It's supposed to be a NEW unit! Never again will we ever do business with that crappy company!

.

My parents purchased a unit from them in May of 2009. They came out to their house, installed it, and never put back the roof tiles that they removed. They left it stacked on our roof next to the new unit. It took them weeks to come back out to put the roof tiles back, after my mom kept calling them. Less than a year later, the new unit stopped working properly. It was getting hot, and AC did not work anymore. It would turn on and blow air, but never cooled the house. My mom called and someone came to fix it. Even though it was still under the one year warranty, they still charged. Winter of 2010, the heater stopped working. My mom once again called for them to come fix it. Now it is summer of 2011 and what do you know, the AC does not work. SAME PROBLEMS but different seasons. Yet, they continue to charge each time. Why is it that the unit we purchased for $6k not work? And they're response is it's past the one year warranty. Well that's fine but could you at least give us a working unit so we're not constantly spending more money on repairs?? It's supposed to be a NEW unit! Never again will we ever do business with that crappy company!

1
★☆☆☆☆

My parents purchased a unit from them in May of 2009. They came out to their house, installed it, and never put back the roof tiles that they removed. They left it stacked on our roof next to the new unit. It took them weeks to come back out to put the roof tiles back, after my mom kept calling them. Less than a year later, the new unit stopped working properly. It was getting hot, and AC did not work anymore. It would turn on and blow air, but never cooled the house. My mom called and someone came to fix it. Even though it was still under the one year warranty, they still charged. Winter of 2010, the heater stopped working. My mom once again called for them to come fix it. Now it is summer of 2011 and what do you know, the AC does not work. SAME PROBLEMS but different seasons. Yet, they continue to charge each time. Why is it that the unit we purchased for $6k not work? And they're response is it's past the one year warranty. Well that's fine but could you at least give us a working unit so we're not constantly spending more money on repairs?? It's supposed to be a NEW unit! Never again will we ever do business with that crappy company!

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I was having trouble with my unit and was recommended to Polar Cooling, I have now been a faithful customer for 12 years. Andy is a very nice man and knows his refrigeration very well. He employs the greatest of men and they all have come and done a thorough job servicing my equipment. Replacement is in the works and I have already received an estimate and have nothing but good thing to say about their so called "salesman", they are anything but, I had a gentleman by the name of Luis come and he was there trying to find me a good buy, within my budget and with good efficiency. He was there to supply me with what was feesable for me. I would highly recommend this company to anyone looking to maintain their equipment or purchasing new equipment. 5 stars to a great company!

5
★★★★★

I was having trouble with my unit and was recommended to Polar Cooling, I have now been a faithful customer for 12 years. Andy is a very nice man and knows his refrigeration very well. He employs the greatest of men and they all have come and done a thorough job servicing my equipment. Replacement is in the works and I have already received an estimate and have nothing but good thing to say about their so called "salesman", they are anything but, I had a gentleman by the name of Luis come and he was there trying to find me a good buy, within my budget and with good efficiency. He was there to supply me with what was feesable for me. I would highly recommend this company to anyone looking to maintain their equipment or purchasing new equipment. 5 stars to a great company!

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I would like to take a second to thank Polar Cooling. They have installed 3 units in my parents house. They also take the time to call and set up yearly maintenance without being reminded. Fortunately I haven't had to call anyone out yet, but if I do I will call Polar!Mike...Yuma AZ

P.S. As a side note, the house actually has 3 units. Two for the main house and 1 for the family room.

5
★★★★★

I would like to take a second to thank Polar Cooling. They have installed 3 units in my parents house. They also take the time to call and set up yearly maintenance without being reminded. Fortunately I haven't had to call anyone out yet, but if I do I will call Polar!Mike...Yuma AZ

P.S. As a side note, the house actually has 3 units. Two for the main house and 1 for the family room.

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We called Polar to come out to our house to give an estimate for a new Air Conditioning unit. They sent out two men, who went on the roof and looked around. They said they would be in touch in a few days with an estimate. We never heard from them, again.

2
★★☆☆☆

We called Polar to come out to our house to give an estimate for a new Air Conditioning unit. They sent out two men, who went on the roof and looked around. They said they would be in touch in a few days with an estimate. We never heard from them, again.

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