Ulta Beauty

★★★☆☆
  • 2779 S Market St

    Gilbert, AZ 85295

    Map & Directions
  • 480-726-3777

2.5 2
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I think this Ulta is pretty good overall. No store is perfect all the time. I have had good luck at this store. The employees have been friendly and the ladies in the make up department have been very friendly and helpful. They have always taken back what I brought to return with no questions asked. I will keep shopping at Ulta!

4
★★★★☆

I think this Ulta is pretty good overall. No store is perfect all the time. I have had good luck at this store. The employees have been friendly and the ladies in the make up department have been very friendly and helpful. They have always taken back what I brought to return with no questions asked. I will keep shopping at Ulta!

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Today, I tried to make an exchange without a receipt and was told by one manager that I could. Upon returning to the register with my exchange plus additional items I was told by the new operations manager that I could not make the exchange. Apparently she has the flexibility to make the exception, but refused to do so, and since the other manager was from another store, her promise to allow the exchange was void. As I voiced my complaint, I was told to leave the store because she didn't like the fact I was talking about her lack of customer service in comparison to the previous manager. My husband was with me and neither of us yelled, swore or did anything to warrant her response. I've been an Ulta Club member for 6 years! Where did customer service go? My return was $10 and I used the product, an eyeliner pencil, once. I will only shop Sephora from now on.

1
★☆☆☆☆

Today, I tried to make an exchange without a receipt and was told by one manager that I could. Upon returning to the register with my exchange plus additional items I was told by the new operations manager that I could not make the exchange. Apparently she has the flexibility to make the exception, but refused to do so, and since the other manager was from another store, her promise to allow the exchange was void. As I voiced my complaint, I was told to leave the store because she didn't like the fact I was talking about her lack of customer service in comparison to the previous manager. My husband was with me and neither of us yelled, swore or did anything to warrant her response. I've been an Ulta Club member for 6 years! Where did customer service go? My return was $10 and I used the product, an eyeliner pencil, once. I will only shop Sephora from now on.

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