The Coffee Shop

★★★★☆
  • 3000 E Ray Rd

    Gilbert, AZ 85296

    Map & Directions
  • 480-279-3144

About The Coffee Shop

Hours
Monday 09:00 AM - 10:00 PM Tuesday 09:00 AM - 10:00 PM Wednesday 09:00 AM - 10:00 PM Thursday 09:00 AM - 10:00 PM Friday 09:00 AM - 10:00 PM Saturday 09:00 AM - 10:00 PM Sunday 09:00 AM - 10:00 PM
4.0 6
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Whoa! What happened? The service at the Coffee Shop used to be so great. It used to be nothing but friendly, helpful people giving "service with a smile." But today? The exact opposite.

So, to The Coffee Shop employees, in case you don't know this already, this is how it works: when you forget to put in an order so that only one of our meals comes out to us, but the other meal does not even get started until we ask where it's at 15 minutes later...that is YOUR fault. You should apologize; and you should not look at me like I'm being a trouble maker. [I'm still waiting on an apology, by the way.]

And when a customer has a complaint, do not stand there doe-eyed and silent hoping that the problem will just go away if you stay quiet enough. That's not how it works. Instead, address the issue: admit the mistake and correct it. And when you deliver the missing food -- the mistake YOU made -- do not drop it on the table like you're doing me a favor and I'm lucky to be sitting there.

And no, it wasn't just me having a bad day or something. The table next to us overheard our complaints, and chimed in how appalled they were at the horrible service they received today too. In fact, the palpably bad attitude left such a bad taste in all of our mouths, I don't think any of us could really appreciate how good the flavor of the food was. I know I couldn't/didn't.

I hope the owner/manager checks up on their reviews. Because if the service to be expected is anything like what we received today, we will not be back.

1
★☆☆☆☆

Whoa! What happened? The service at the Coffee Shop used to be so great. It used to be nothing but friendly, helpful people giving "service with a smile." But today? The exact opposite.

So, to The Coffee Shop employees, in case you don't know this already, this is how it works: when you forget to put in an order so that only one of our meals comes out to us, but the other meal does not even get started until we ask where it's at 15 minutes later...that is YOUR fault. You should apologize; and you should not look at me like I'm being a trouble maker. [I'm still waiting on an apology, by the way.]

And when a customer has a complaint, do not stand there doe-eyed and silent hoping that the problem will just go away if you stay quiet enough. That's not how it works. Instead, address the issue: admit the mistake and correct it. And when you deliver the missing food -- the mistake YOU made -- do not drop it on the table like you're doing me a favor and I'm lucky to be sitting there.

And no, it wasn't just me having a bad day or something. The table next to us overheard our complaints, and chimed in how appalled they were at the horrible service they received today too. In fact, the palpably bad attitude left such a bad taste in all of our mouths, I don't think any of us could really appreciate how good the flavor of the food was. I know I couldn't/didn't.

I hope the owner/manager checks up on their reviews. Because if the service to be expected is anything like what we received today, we will not be back.

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The Coffee Shop is one of our favorite places. We've recommended it to several people. The food, the atmosphere, and the people are wonderful! Keep up the good work!

5
★★★★★

The Coffee Shop is one of our favorite places. We've recommended it to several people. The food, the atmosphere, and the people are wonderful! Keep up the good work!

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Not only does this place have great coffee but some yummy treats too. Sit outside or inside...does not matter great atmosphere. Great people behind the counter. My only complaint is that it is a little pricey but you get for what you pay for and I have not been disappointed yet.

4
★★★★☆

Not only does this place have great coffee but some yummy treats too. Sit outside or inside...does not matter great atmosphere. Great people behind the counter. My only complaint is that it is a little pricey but you get for what you pay for and I have not been disappointed yet.

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The coffee shop is a comfortable ma & pa place with a perfect atmosphere. Their baked goods are especially delicious! Grab something and kick back with some friends or read a book. You won't be disappointed.

5
★★★★★

The coffee shop is a comfortable ma & pa place with a perfect atmosphere. Their baked goods are especially delicious! Grab something and kick back with some friends or read a book. You won't be disappointed.

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Wife and I would stop in here almost ever Saturday on the way to my kids baseball game, they would get some fresh juice and a snack and we would get our caffeine fix, We can usually find a seat but seems like a very popular place Saturday morn,.

4
★★★★☆

Wife and I would stop in here almost ever Saturday on the way to my kids baseball game, they would get some fresh juice and a snack and we would get our caffeine fix, We can usually find a seat but seems like a very popular place Saturday morn,.

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The Coffee Shop is a little less traditional, with an upscale atmosphere coupled with quality caffeinated drinks and really great, fresh foods. I have seen far too few coffee houses that can offer both a resort-like feel with plush patio furnishings, and separate sitting areas for eating and socializing, while not compromising the quality of their coffee! Terrific place to hang-out with friends after a night at the theater!

5
★★★★★

The Coffee Shop is a little less traditional, with an upscale atmosphere coupled with quality caffeinated drinks and really great, fresh foods. I have seen far too few coffee houses that can offer both a resort-like feel with plush patio furnishings, and separate sitting areas for eating and socializing, while not compromising the quality of their coffee! Terrific place to hang-out with friends after a night at the theater!

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