Gary's Towing

★☆☆☆☆
32.1487 -110.878
Map and Directions to Gary's Towing

520-574-1148

5351 E Drexel Rd

Tucson, AZ

85706

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About Gary's Towing

Automotive

Automotive
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Reviews 1 - 19 of 19.
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All of the negative comments you see here are because this is really place. It's not a few people who are disgruntled. They are corrupt to the core. When I totaled my first car tpd took it here. They're vicious at the desk. They tried to turn me away even though I had all the information I needed to see my car. I had to argue with them to prove that I was the owner even though I had all of the paperwork to prove it. Later that day I sold it to a junk yard after having to pay almost 1000 for them keeping the car there. A few weeks later I got a letter in the mail saying that the tow guys filed my vehicle as abandoned and that my license was suspended. The dmv told me it was because I didn't show the tow guy the junkyard's business card. I need the title to show the towing place the business card because I don't have the vin number. Until I can do that I can't have my license.

1
★☆☆☆☆

All of the negative comments you see here are because this is really place. It's not a few people who are disgruntled. They are corrupt to the core. When I totaled my first car tpd took it here. They're vicious at the desk. They tried to turn me away even though I had all the information I needed to see my car. I had to argue with them to prove that I was the owner even though I had all of the paperwork to prove it. Later that day I sold it to a junk yard after having to pay almost 1000 for them keeping the car there. A few weeks later I got a letter in the mail saying that the tow guys filed my vehicle as abandoned and that my license was suspended. The dmv told me it was because I didn't show the tow guy the junkyard's business card. I need the title to show the towing place the business card because I don't have the vin number. Until I can do that I can't have my license.

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.

My car was vandalized while at Gary's tow yard. The manager stated that their driver: "would never do something like that" (STEAL) and denied that my belongings had been removed. TPD turned a blind eye and would not get involved even though they have hired Gary's with a City of Tucson contract. Be sure to file a complaint with TPD and the BBB. Keep all documentation.

1
★☆☆☆☆

My car was vandalized while at Gary's tow yard. The manager stated that their driver: "would never do something like that" (STEAL) and denied that my belongings had been removed. TPD turned a blind eye and would not get involved even though they have hired Gary's with a City of Tucson contract. Be sure to file a complaint with TPD and the BBB. Keep all documentation.

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.

Someone needs to report this company to the AZ Attorney General, BBB, and City Council. Our car was found by Tucson Police Department and photographs were taken at the scene of the crime. When we got to the tow yard, the car was in much different shape than the the police photos showed. Gary's Towing stole parts out of our car and did damage to the car as well. This is a company hired by the TPD/city contract. The managers are very aggressive and don't care. 1. ASK TO SEE YOUR CAR BEFORE PAYING ANYTHING.
2. DON'T SIGN THEIR RELEASE.3.TAKE A CAMERA WITH YOU AND DOCUMENT EVERYTHING.

1
★☆☆☆☆

Someone needs to report this company to the AZ Attorney General, BBB, and City Council. Our car was found by Tucson Police Department and photographs were taken at the scene of the crime. When we got to the tow yard, the car was in much different shape than the the police photos showed. Gary's Towing stole parts out of our car and did damage to the car as well. This is a company hired by the TPD/city contract. The managers are very aggressive and don't care. 1. ASK TO SEE YOUR CAR BEFORE PAYING ANYTHING.
2. DON'T SIGN THEIR RELEASE.3.TAKE A CAMERA WITH YOU AND DOCUMENT EVERYTHING.

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.

Those mother...... are as corrupt as Jan Brewer; You wont believe what they do to your vehicle once they have it:steal,damage it,take parts from it......you name it. And the worst part is that the police deartment let them do that.

1
★☆☆☆☆

Those mother...... are as corrupt as Jan Brewer; You wont believe what they do to your vehicle once they have it:steal,damage it,take parts from it......you name it. And the worst part is that the police deartment let them do that.

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1 out of 1 people found this review helpful.

.

I have been in tucson for over 20 years and have had my vehicles towed numerous times by these criminals. The city of tucson has hand picked these criminals for their contracts. I have had my car burgularised EVERY TIME it has been towed and damaged every tow. Run this family out of town!!!!!!!!!!!!!!!!!

1
★☆☆☆☆

I have been in tucson for over 20 years and have had my vehicles towed numerous times by these criminals. The city of tucson has hand picked these criminals for their contracts. I have had my car burgularised EVERY TIME it has been towed and damaged every tow. Run this family out of town!!!!!!!!!!!!!!!!!

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Just saw this site and I was not surprised by the reviews for Gary's Towing. The owners are in San Diego and the management here in Tucson is as corrupt as anything I have ever seen. If you call and complain they tell you that their drivers are perfect and would never do anything wrong even though I have a video of on of them dropping a friends car (literally) off the end of the truck because it was not secured properly. The driver tried to blame us even though he is responsible for everything that has to do with the tow operation. Go figure

1
★☆☆☆☆

Just saw this site and I was not surprised by the reviews for Gary's Towing. The owners are in San Diego and the management here in Tucson is as corrupt as anything I have ever seen. If you call and complain they tell you that their drivers are perfect and would never do anything wrong even though I have a video of on of them dropping a friends car (literally) off the end of the truck because it was not secured properly. The driver tried to blame us even though he is responsible for everything that has to do with the tow operation. Go figure

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Its amazing how Gary's Towing in Tucson, AZ can call themselves a business. I am a former employee of this company, in all the years that I have been in the towing industry I have never seen such a dishonest towing company. Alot of the employees, not all of them, but alot make it common practice to go thru your personal items and help themselves to whatever is in your car. This is supposed to be a police impound yard, but yet thier impoud lots DO NOT HAVE CAMERAS, so guess what, your vehicle becomes a shopping spree for which ever driver brings it in. If you complain about missing items, you will get the rudest Manager ever named Mike, and he will deny that any of his HIGH PAID EMPLOYEES did this. The truth is the employees are only paid by commission, which means that any thing in your vehicle that can bring an extra buck to the drivers WILL BE GONE! You should see the way they move your cars around in thier lots, THEY USE A FORKLIFT! Do you know that that means your car is going to get damage to the undercarraige, you might have pinched brake lines, or they just might drop it off the forklift and look the other way, why? because its not THIER VEHICLE. I urge you DONT DO BUSINESS with this company! There are many other Towing companies in Tucson, So look elswhere, trust me I have seen these things with my own eyes!

1
★☆☆☆☆

Its amazing how Gary's Towing in Tucson, AZ can call themselves a business. I am a former employee of this company, in all the years that I have been in the towing industry I have never seen such a dishonest towing company. Alot of the employees, not all of them, but alot make it common practice to go thru your personal items and help themselves to whatever is in your car. This is supposed to be a police impound yard, but yet thier impoud lots DO NOT HAVE CAMERAS, so guess what, your vehicle becomes a shopping spree for which ever driver brings it in. If you complain about missing items, you will get the rudest Manager ever named Mike, and he will deny that any of his HIGH PAID EMPLOYEES did this. The truth is the employees are only paid by commission, which means that any thing in your vehicle that can bring an extra buck to the drivers WILL BE GONE! You should see the way they move your cars around in thier lots, THEY USE A FORKLIFT! Do you know that that means your car is going to get damage to the undercarraige, you might have pinched brake lines, or they just might drop it off the forklift and look the other way, why? because its not THIER VEHICLE. I urge you DONT DO BUSINESS with this company! There are many other Towing companies in Tucson, So look elswhere, trust me I have seen these things with my own eyes!

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.

My Sons Car was impounded by TPD. and was towed to Gary's on east Drexiel. when we picked it up this morning we saw the window had been put down and the interior of his Cadillac had been damaged by the rain that had poured in Tucson this august. the window switches no longer worked and the leather on the seat had some how cracked and shrunken. when i approached the counter lady about it she said "what do you want me to do about it?" with complete rudeness and i asked for the manager they called Mike out.. he told me it is not our responsibility to roll up the window. i asked for there insurance info assuming they carried any and he denied me the info.. i called TPD and was told to call the sheriffs department as that is there area of town. i am going to call on Monday. Gary's towing is no good its owned and run by hillbilly trailer trash people its not a business . or at least not run like one

1
★☆☆☆☆

My Sons Car was impounded by TPD. and was towed to Gary's on east Drexiel. when we picked it up this morning we saw the window had been put down and the interior of his Cadillac had been damaged by the rain that had poured in Tucson this august. the window switches no longer worked and the leather on the seat had some how cracked and shrunken. when i approached the counter lady about it she said "what do you want me to do about it?" with complete rudeness and i asked for the manager they called Mike out.. he told me it is not our responsibility to roll up the window. i asked for there insurance info assuming they carried any and he denied me the info.. i called TPD and was told to call the sheriffs department as that is there area of town. i am going to call on Monday. Gary's towing is no good its owned and run by hillbilly trailer trash people its not a business . or at least not run like one

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I HOPE NONE OF YOU HAVE YOUR VEHICLE EVER AT GARYS TOWING. APPARENTLY THEY THINK ITS OK TO USE UP ALL THE GAS IN MY VEHICLE, DAMAGE THE INTERIOR AND STEAL FROM INSIDE THE VEHICLE. ITS OK THOUGH, THEY'LL GET WHATS COMING TO THEM AFTER I'M DONE WITH EM. EVERYONE AT GARY'S TOWING CAN GO F*** THEMSELVES!!

1
★☆☆☆☆

I HOPE NONE OF YOU HAVE YOUR VEHICLE EVER AT GARYS TOWING. APPARENTLY THEY THINK ITS OK TO USE UP ALL THE GAS IN MY VEHICLE, DAMAGE THE INTERIOR AND STEAL FROM INSIDE THE VEHICLE. ITS OK THOUGH, THEY'LL GET WHATS COMING TO THEM AFTER I'M DONE WITH EM. EVERYONE AT GARY'S TOWING CAN GO F*** THEMSELVES!!

.

got my truck impounded by police over a misunderstanding (police error) 6 hours later after i paid all the fees i found the truck in their dirt lot with the driver window partially down, the ignition on, scratches and a dent on the fender and door, dead battery, gas door open and the cap loose, greasy glove prints all over the hood, fenders, door and interior including upholstry and steering wheel. It is obvious they worked over the whole vehicle looking for things to steal and when they found nothing they did everything they could to screw the owner. If they ever tow you bring a camera and a phone to file a police report

1
★☆☆☆☆

got my truck impounded by police over a misunderstanding (police error) 6 hours later after i paid all the fees i found the truck in their dirt lot with the driver window partially down, the ignition on, scratches and a dent on the fender and door, dead battery, gas door open and the cap loose, greasy glove prints all over the hood, fenders, door and interior including upholstry and steering wheel. It is obvious they worked over the whole vehicle looking for things to steal and when they found nothing they did everything they could to screw the owner. If they ever tow you bring a camera and a phone to file a police report

Pros: they didnt steal my car

Cons: tried to steal my gas, damaged my fender and door

.

It's too bad more people don't read these reviews, like the idiot officials who contracted with them. All I have ever heard from the unfortunates who came in contact with them through their own misfortune or through the actions of others including myself is negative.
Whose pockets are these guys into? How do they continually get away with stuff that John Q. Public would go to jail for? Oh yeah, they??re in cahoots with county officials. That makes them above the law, uh huh.
And last but not least, CSMobileUser not only are you borderline illiterate, you would defend them because you were one of them. I doubt you would comprehend a fire hydrant let alone the law.

1
★☆☆☆☆

It's too bad more people don't read these reviews, like the idiot officials who contracted with them. All I have ever heard from the unfortunates who came in contact with them through their own misfortune or through the actions of others including myself is negative.
Whose pockets are these guys into? How do they continually get away with stuff that John Q. Public would go to jail for? Oh yeah, they??re in cahoots with county officials. That makes them above the law, uh huh.
And last but not least, CSMobileUser not only are you borderline illiterate, you would defend them because you were one of them. I doubt you would comprehend a fire hydrant let alone the law.

Pros: The best criminals I ever met.

Cons: We the public get screwed regularly, and not the good way...

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While traveling through Tucson I had an accident. I was hit by a drunk driver. TPD called a tow truck for me and it happened to be Gary's. After I left the hospital, I rented a car and went to Gary's to get my stuff out of my car. I produced proof of ownership and was escorted to my vehicle. They helped me get my belongings and when I went back to the office to sign papers to release my vehicle to the insurance company, I met the manager Mike. He could see that I was shaken up from the accident. He was very kind and considerate and by the time I was ready to leave he had me laughing instead of crying. Thumbs up to Mike and the great staff at Gary's. You are doing an excellent job.

5
★★★★★

While traveling through Tucson I had an accident. I was hit by a drunk driver. TPD called a tow truck for me and it happened to be Gary's. After I left the hospital, I rented a car and went to Gary's to get my stuff out of my car. I produced proof of ownership and was escorted to my vehicle. They helped me get my belongings and when I went back to the office to sign papers to release my vehicle to the insurance company, I met the manager Mike. He could see that I was shaken up from the accident. He was very kind and considerate and by the time I was ready to leave he had me laughing instead of crying. Thumbs up to Mike and the great staff at Gary's. You are doing an excellent job.

Pros: Very nice people

Cons: none

.

I had my truck towed in by TPD. I know I did something wrong to have the truck towed. But that does not give them the right to take property out of the vehicle and not return it. I had my new $420.00 business phone in the truck, in a place it could not have fallen out. Well when I got the truck the phone was gone. I called TPD and Gary's no one seems to have the phone. I left it on for a few days so I could get voicemails from my clients, only to have it being used to call gay chat lines internet surfing, and other things. So to protect myself till I got the new phone I had to have it shut down. When
I got the new phone I found out that i missed out on atleast three jobs I had bid on. And only God knows how many others I don't know about. I'm sure that TPD did not take the phone, so that leaves Gary's. Oh and to make matters worse the truck was towed at night and the cargo/interior lights were left on. Now I have melted lenses to go with my missing phone, and lost bids. So my experience with Gary's cost me $420+ phone, $57 lenses, and $2500 at least from lost bids, that I know about.
With the city contract they can do as they please, because they will not be hurting from the bad experience they give the public. We will be back if we are unfortunate enough to have a run in with TPD that requires our vehicles to be towed.
When I got my new phone they had to activate my stolen one momentarily so I called it, and it sure sounded like the counter guy that took my money. Then he hung up and would not answer after that. So bye bye twenty day old phone. That the insurance does not cover for the first thirty days. So now I have purchased a lesser phone, without my contacts, client list, and calendar. Only to give it over to a thief that has no respect for others property, or the property of their employer. Or may be it's the bonus plan to employees to pinch whatever they want from the towed vehicles. And to the one good review i'm glad you are happy with Gary's, I would be right there with you on the good review if the theft did not happen. I believe if things are good no matter the circumstances, it needs to be heard. As a small business owner it's important to get feedback, from the public so I can better serve my clients. All of whom will get the thumbs down from me on Gary's Towing.

1
★☆☆☆☆

I had my truck towed in by TPD. I know I did something wrong to have the truck towed. But that does not give them the right to take property out of the vehicle and not return it. I had my new $420.00 business phone in the truck, in a place it could not have fallen out. Well when I got the truck the phone was gone. I called TPD and Gary's no one seems to have the phone. I left it on for a few days so I could get voicemails from my clients, only to have it being used to call gay chat lines internet surfing, and other things. So to protect myself till I got the new phone I had to have it shut down. When
I got the new phone I found out that i missed out on atleast three jobs I had bid on. And only God knows how many others I don't know about. I'm sure that TPD did not take the phone, so that leaves Gary's. Oh and to make matters worse the truck was towed at night and the cargo/interior lights were left on. Now I have melted lenses to go with my missing phone, and lost bids. So my experience with Gary's cost me $420+ phone, $57 lenses, and $2500 at least from lost bids, that I know about.
With the city contract they can do as they please, because they will not be hurting from the bad experience they give the public. We will be back if we are unfortunate enough to have a run in with TPD that requires our vehicles to be towed.
When I got my new phone they had to activate my stolen one momentarily so I called it, and it sure sounded like the counter guy that took my money. Then he hung up and would not answer after that. So bye bye twenty day old phone. That the insurance does not cover for the first thirty days. So now I have purchased a lesser phone, without my contacts, client list, and calendar. Only to give it over to a thief that has no respect for others property, or the property of their employer. Or may be it's the bonus plan to employees to pinch whatever they want from the towed vehicles. And to the one good review i'm glad you are happy with Gary's, I would be right there with you on the good review if the theft did not happen. I believe if things are good no matter the circumstances, it needs to be heard. As a small business owner it's important to get feedback, from the public so I can better serve my clients. All of whom will get the thumbs down from me on Gary's Towing.

Pros: none I can remember

Cons: not a profesonal outfit

.

Trying to get a buck from sum one

5
★★★★★

Trying to get a buck from sum one

.

My car was towed by Gary's. I had filled it up just prior to it being towed and had written down the mileage when I filled it up. When I got it back from Gary's, it had just less than 1/4 of a tank. I recorded the mileage upon noticing the gas was missing. Doing the math, approximately 8-9 gallons of gas were unaccounted for. I FILED A POLICE REPORT ON THEM. If you have a similar situation, write down your mileage before they take your car and when you pick it up. If you have gas missing, FILE A POLICE REPORT ON THEM by calling TPD at 791-4444.

1
★☆☆☆☆

My car was towed by Gary's. I had filled it up just prior to it being towed and had written down the mileage when I filled it up. When I got it back from Gary's, it had just less than 1/4 of a tank. I recorded the mileage upon noticing the gas was missing. Doing the math, approximately 8-9 gallons of gas were unaccounted for. I FILED A POLICE REPORT ON THEM. If you have a similar situation, write down your mileage before they take your car and when you pick it up. If you have gas missing, FILE A POLICE REPORT ON THEM by calling TPD at 791-4444.

Pros: NONE

Cons: ALL

.

My son had his motorcycle towed by TPD because he couldnt prove on the spot his license was valid. Gary's towing picked up the bike and towed it back to their yard. When i aquired proper paperwork, paid the fine and arrived, we were greeted with rudeness and overall really ugly people that worked in that hole. They did approx 1500.00 dollars worth of damamge to the motorcycle and denied they could have ever been at fault.."Our drivers dont do stuff like that"..i will proceed in a different manner, its not about the money..its about the lying..worst business ive ever seen...cops and tow truck companies...LIARS!

1
★☆☆☆☆

My son had his motorcycle towed by TPD because he couldnt prove on the spot his license was valid. Gary's towing picked up the bike and towed it back to their yard. When i aquired proper paperwork, paid the fine and arrived, we were greeted with rudeness and overall really ugly people that worked in that hole. They did approx 1500.00 dollars worth of damamge to the motorcycle and denied they could have ever been at fault.."Our drivers dont do stuff like that"..i will proceed in a different manner, its not about the money..its about the lying..worst business ive ever seen...cops and tow truck companies...LIARS!

Pros: THEY HAVE TOW TRUCKS

Cons: THEY WILL DAMAGE YOUR PROPERTY

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I had my truck towed a couple of weeks ago by tpd for a supposed suspended license...There was another "licensed" driver in the vehicle with me, but the cop would not allow them to drive...cop impounded my vehicle...cop said i had to leave my keys...i refused and told him tow guy's didn't need them to tow anything...i rolled the windows up and locked the doors..later that day i found out that NOT ONLY WAS MY LICENSE GOOD (CITY COURT TYPE-O!) BUT WHEN I WENT TO RECOVER MY TRUCK THE NEXT DAY EITHER GARY'S TOWING EMPLOYEES OR THE COP HAD RANSACKED IT! ALL OF MY BELONGINGS HAD BEEN THROWN EVERYWHERE...OF COURSE THE RUDE MANAGER AT GARY'S NAMED MIKE SAID, " TALK TO TPD...NONE OF MY GUY'S DO THAT." AS I SEE IT ONE OF THREE THINGS HAPPENED: 1. GARY'S GUY'S WENT LOOKING FOR STUFF TO STEAL, 2. COP WENT LOOKING FOR STUFF TO STEAL, OR 3. GARY'S GUYS OPENED MY VEHICLE FOR THE COP TO LOOK FOR WHATEVER HE COULD FIND..OF COURSE IT SEEMS HAD HE "FOUND" ANYTHING ILLEGAL IT WOULD HAVE LIKELY BEEN INADMISSABLE IN COURT, WHICH LEADS ME TO THINK THAT GARY'S GUYS AND THE COPS RANSACK PEOPLE'S VEHICLES AND SPLIT THE LOOT...WOW...NOT SURPRISING...

1
★☆☆☆☆

I had my truck towed a couple of weeks ago by tpd for a supposed suspended license...There was another "licensed" driver in the vehicle with me, but the cop would not allow them to drive...cop impounded my vehicle...cop said i had to leave my keys...i refused and told him tow guy's didn't need them to tow anything...i rolled the windows up and locked the doors..later that day i found out that NOT ONLY WAS MY LICENSE GOOD (CITY COURT TYPE-O!) BUT WHEN I WENT TO RECOVER MY TRUCK THE NEXT DAY EITHER GARY'S TOWING EMPLOYEES OR THE COP HAD RANSACKED IT! ALL OF MY BELONGINGS HAD BEEN THROWN EVERYWHERE...OF COURSE THE RUDE MANAGER AT GARY'S NAMED MIKE SAID, " TALK TO TPD...NONE OF MY GUY'S DO THAT." AS I SEE IT ONE OF THREE THINGS HAPPENED: 1. GARY'S GUY'S WENT LOOKING FOR STUFF TO STEAL, 2. COP WENT LOOKING FOR STUFF TO STEAL, OR 3. GARY'S GUYS OPENED MY VEHICLE FOR THE COP TO LOOK FOR WHATEVER HE COULD FIND..OF COURSE IT SEEMS HAD HE "FOUND" ANYTHING ILLEGAL IT WOULD HAVE LIKELY BEEN INADMISSABLE IN COURT, WHICH LEADS ME TO THINK THAT GARY'S GUYS AND THE COPS RANSACK PEOPLE'S VEHICLES AND SPLIT THE LOOT...WOW...NOT SURPRISING...

.

I never comment on things like this but this situation was so unbelievable I had to let you all know about this horrible business.(If you could even call lit a business) Gary's towing company (5351 E. Drexel Rd.) is the sleeziest, most run down place I have ever been to. They will lie to you left and right and are trashy and completely rude. They are running a scam and will not cover the damages they do to your car. (Which they always will do some sort of damage) My window was broken by them on their property and they will not fix it. DO NOT HAVE YOUR CAR TOWED BY THIS COMPANY. And if your car is towed here get it out of that dump as soon as you can.

1
★☆☆☆☆

I never comment on things like this but this situation was so unbelievable I had to let you all know about this horrible business.(If you could even call lit a business) Gary's towing company (5351 E. Drexel Rd.) is the sleeziest, most run down place I have ever been to. They will lie to you left and right and are trashy and completely rude. They are running a scam and will not cover the damages they do to your car. (Which they always will do some sort of damage) My window was broken by them on their property and they will not fix it. DO NOT HAVE YOUR CAR TOWED BY THIS COMPANY. And if your car is towed here get it out of that dump as soon as you can.

Pros: No Pros

Cons: Scam, sleezy, rude!!!

.

MY CAR WAS RECOVED AFTER BEING STOLEN AND TAKEN TO GARYS TOWING BY TPD. THE RIMS AND TIRES HAD BEEN STOLEN OFF THE CAR. WHEN I APPROCHED THE COUNTER AT GARYS TOWING I WAS TOLD THAT I COULD ONLY PUT ONE TIRE ON THE CAR. HOW WAS I GOING TO DO ANYTHING WITH ONE TIRE. WELL, THEY AGREED TO HELP LIFT THE CAR SO THAT I COULD PUT TIRES IN IT, OF COURSE FOR A FEE AND I WAS TOLD TO WAIT OUTSIDE. IT HAD WAITED FOR TWO HOURS BEFORE I NOTICED THE LIGHTS HAD WENT OUT AND THE DOOR WAS LOCKED. I SAW SOMEONE COMING OUT OF THE YARD AND THE GATE OPENED FROM THE INSIDE. I TRIED TO ASK ABOUT MY CAR. I WAS TOLD THAT I NEEDED TO GET OUT OF THE YARD AND STILL NO ANSWERS OR NO CAR. I CALLED THE PHONE NUMBER FOR GARYS TOWING AND WAS PUT ON HOLD SEVEAL TIMES BEFORE I COULD TELL THEM THAT I WAS STILL WAITING OUTSIDE. AFTER I GOT LOUD AND FRANTIC THE OUTSIDE CAR WAS BROUGHT OUT AND I HAD FOUND WHEN TRYING TO PUT THE TIRES ON THE PERSON WHO TOWED THE CAR HAD BENT THE TRAINING ARMS AND WAS TOLD THAT THEY WOULD LOOK INTO THE ISSUE AND THE CAR WOULD THEN HAVE TO STAY FOR ANOTHER 3 DAYS.THREE LONG HOURS PLUS 120.00 DOLLARS AND I STILL WENT HOME WITH NO CAR. GARYS TOWING ACTED AS IF IT WAS NOT A SERVICE THEY HAD PROVIDED THAT I HAD PAID FOR THEY HAD ACTED AS IF THEY HAD DONE ME A FAVOR.

1
★☆☆☆☆

MY CAR WAS RECOVED AFTER BEING STOLEN AND TAKEN TO GARYS TOWING BY TPD. THE RIMS AND TIRES HAD BEEN STOLEN OFF THE CAR. WHEN I APPROCHED THE COUNTER AT GARYS TOWING I WAS TOLD THAT I COULD ONLY PUT ONE TIRE ON THE CAR. HOW WAS I GOING TO DO ANYTHING WITH ONE TIRE. WELL, THEY AGREED TO HELP LIFT THE CAR SO THAT I COULD PUT TIRES IN IT, OF COURSE FOR A FEE AND I WAS TOLD TO WAIT OUTSIDE. IT HAD WAITED FOR TWO HOURS BEFORE I NOTICED THE LIGHTS HAD WENT OUT AND THE DOOR WAS LOCKED. I SAW SOMEONE COMING OUT OF THE YARD AND THE GATE OPENED FROM THE INSIDE. I TRIED TO ASK ABOUT MY CAR. I WAS TOLD THAT I NEEDED TO GET OUT OF THE YARD AND STILL NO ANSWERS OR NO CAR. I CALLED THE PHONE NUMBER FOR GARYS TOWING AND WAS PUT ON HOLD SEVEAL TIMES BEFORE I COULD TELL THEM THAT I WAS STILL WAITING OUTSIDE. AFTER I GOT LOUD AND FRANTIC THE OUTSIDE CAR WAS BROUGHT OUT AND I HAD FOUND WHEN TRYING TO PUT THE TIRES ON THE PERSON WHO TOWED THE CAR HAD BENT THE TRAINING ARMS AND WAS TOLD THAT THEY WOULD LOOK INTO THE ISSUE AND THE CAR WOULD THEN HAVE TO STAY FOR ANOTHER 3 DAYS.THREE LONG HOURS PLUS 120.00 DOLLARS AND I STILL WENT HOME WITH NO CAR. GARYS TOWING ACTED AS IF IT WAS NOT A SERVICE THEY HAD PROVIDED THAT I HAD PAID FOR THEY HAD ACTED AS IF THEY HAD DONE ME A FAVOR.

Pros: NONE

Cons: LONG WAIT TIME, POOR CUSTOMER SERVICE, EXPENSIVE, ON CONTRACT

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