Samuels Jewelers

★★★★☆
  • 2000 S Hwy 92

    Sierra Vista, AZ 85635

    Map & Directions
  • 520-439-8218

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I went in to have my ring that my husband bought for my birthday re-sized. I went back in on the date that was shown on my receipt for pick-up and the lady told me she couldn't find it. I waited while she called the Tucson office and said they couldn't find it either. I'm getting a bit concerned at this point. She continued to look muttering under her breath that she was not the only person who worked there. She was rude but I figured she must have had a bad day. I said I would call the next day.

I received a call the next day that my ring was in. I was elated and told the lady on the phone that I was quite concerned as it wasn't there yesterday. She was also rude and said Well, it's here now. Ok.

Upon picking my ring up, it still didn't fit. I mentioned it was still too tight and yet another lady checking me out said Well, we re-sized it as you requested, still ringing up the sale. She didn't care that it still didn't fit.

The customer service here is horrible and non-caring. Years ago, they were quite friendly and I don't know what has happened since. But if efforts aren't made to be more friendly and caring to their customers, I doubt people will be going back. I know I definitely won't be.

1
★☆☆☆☆

I went in to have my ring that my husband bought for my birthday re-sized. I went back in on the date that was shown on my receipt for pick-up and the lady told me she couldn't find it. I waited while she called the Tucson office and said they couldn't find it either. I'm getting a bit concerned at this point. She continued to look muttering under her breath that she was not the only person who worked there. She was rude but I figured she must have had a bad day. I said I would call the next day.

I received a call the next day that my ring was in. I was elated and told the lady on the phone that I was quite concerned as it wasn't there yesterday. She was also rude and said Well, it's here now. Ok.

Upon picking my ring up, it still didn't fit. I mentioned it was still too tight and yet another lady checking me out said Well, we re-sized it as you requested, still ringing up the sale. She didn't care that it still didn't fit.

The customer service here is horrible and non-caring. Years ago, they were quite friendly and I don't know what has happened since. But if efforts aren't made to be more friendly and caring to their customers, I doubt people will be going back. I know I definitely won't be.

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My boyfriend bought me a gold bracelet here for our anniversary and I only wear it on special occasions. Two months in the chain broke on me and I nearly lost an expensive gold chain. Good thing I seen it when it fell off. Then I brought

3
★★★★★

My boyfriend bought me a gold bracelet here for our anniversary and I only wear it on special occasions. Two months in the chain broke on me and I nearly lost an expensive gold chain. Good thing I seen it when it fell off. Then I brought

Message from Samuels Jewelers

Samuels Jewelers is your trusted jeweler for over 120 years and offers conflict free diamonds, bridal and fashion jewelry for your celebrations. Be our Fan on Facebook and share your proposal story! Follow us on Twitter thru June 30th and Retweet this message ??RT This to enter to win a Morellato Watch for that special dad in your life! Click to view item & rules! #HappyDadsDay http://ow.ly/57uVj?. Every participant is a winner; everyone who enters will receive a complimentary coupon

Follow us on Twitter for cool savings. http://www.twitter.com/samuelsjewlers

Like us on Facebook for latest deals. http://www.facebook.com/samuelsjewelers

More about Samuels Jewelers

Dads and Grads and Brides, oh my! June is here and Bridal season is in full bloom. Discover the beauty of Oriano Pearls. This month??s birthstone is a great gift idea for brides and bridesmaids. Enjoy the flexible financing options everyday. June is all about savings and there are so many ways to save! Join us for the Gold Buy Event June 9th -13th. We offer 40% more for in-store credit for your gold, platinum, and sterling silver items. Also take advantage of our Summer Sale tiered offer June 16th thru the 19th just in time for Father??s Day.

 

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