Roadrunner Pharmacy

★★★★☆
  • 711 E Carefree Hwy # 140

    Phoenix, AZ 85085

    Map & Directions
  • 623-434-1180

About Roadrunner Pharmacy

Categories
Hours
Mon-Fri 6am-6pm

Health & Medical

Health & Medical
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My vet talked about how roadrunner was a great business and they would have my cat's meds to me overnight. She called the script in and told us they would call me/my husband for payment. Friday night(the same night), we ended up calling

3
★★★★★

My vet talked about how roadrunner was a great business and they would have my cat's meds to me overnight. She called the script in and told us they would call me/my husband for payment. Friday night(the same night), we ended up calling

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TERRIBLE SERVICE.\r
Our vet called the prescription in on Friday and when I called they said they did not receive it. I called the vet and they call RRP to verify they received the prescription which they had. RRP called on Monday and

3
★★★★★

TERRIBLE SERVICE.\r
Our vet called the prescription in on Friday and when I called they said they did not receive it. I called the vet and they call RRP to verify they received the prescription which they had. RRP called on Monday and

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DO NOT USE THIS PHARMACY!! My Vet at White Tanks Animal Hospital referred me to Road Runner for compound eye drops for my dog. On Thursday night he guaranteed me they ship out over night if the order gets in and he would have the order

3
★★★★★

DO NOT USE THIS PHARMACY!! My Vet at White Tanks Animal Hospital referred me to Road Runner for compound eye drops for my dog. On Thursday night he guaranteed me they ship out over night if the order gets in and he would have the order

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I AM SO ANGRY WITH YOU RIGHT NOW. WE ORDERED A DRUG TO HELP WITH OUR OWN PERSONAL DOGS BATTLE WITH CANCER. WE PLACED THE ORDER WITH JIM. THE ORDER NEVER EVEN SHIPPED. I leave today on vacation, I EXPECT THE DOG WILL BE DEAD BY THE TIME I RETURN THANKS TO ROADRUNNER DROPPING THE BALL. I WILL BE CERTAIN TO SHARE MY EXPERIENCE WITH EVERY VETERINARIAN WE CROSS PATHS AND AT OUR MONTHLY VETERINARY MEETINGS. WE HAVE ALREADY CLOSED OUR ACCOUNT. THANKS FOR KILLING MY OWN PERSONAL DOG. YOU GUYS SUCK

1
★☆☆☆☆

I AM SO ANGRY WITH YOU RIGHT NOW. WE ORDERED A DRUG TO HELP WITH OUR OWN PERSONAL DOGS BATTLE WITH CANCER. WE PLACED THE ORDER WITH JIM. THE ORDER NEVER EVEN SHIPPED. I leave today on vacation, I EXPECT THE DOG WILL BE DEAD BY THE TIME I RETURN THANKS TO ROADRUNNER DROPPING THE BALL. I WILL BE CERTAIN TO SHARE MY EXPERIENCE WITH EVERY VETERINARIAN WE CROSS PATHS AND AT OUR MONTHLY VETERINARY MEETINGS. WE HAVE ALREADY CLOSED OUR ACCOUNT. THANKS FOR KILLING MY OWN PERSONAL DOG. YOU GUYS SUCK

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If you have an on-going prescription that needs to get fulfilled for your pet, then Road Runner can be a good alternate to more expensive pharmacies. I was happy with their service until recently, and which had a pretty bad impact on my poor cat, Howard. Howie was diagnosed with lymphoma and the cancer center I was working with in California called in 3 or 4 different prescriptions for him on a Monday afternoon. Normally I hear from RR pretty quickly, but when I hadn't heard anything by Wednesday morning, I called in and spoke with someone who basically said, "oh- so we never called you about a prescription?" I told them no, but I was calling in about it. She said she found the prescription was put into a "box" that no one looks at, which seems less than helpful. I'd like to mention that the meds I was waiting for were to help my cat with his appetite. One was an anti-nausea med, another was an appetite enhancer, and also a steroid that was supposed to help my Howie feel better. So, yeah-- all extremely important to an extremely ill cat. I asked her to charge the card I had on file, and to please get the meds sent out. End of that week-- still no meds. My Dad had to take my cat back into the cancer center for another $700 because of not receiving any medication. Howie of course was miserable and had continued to lose weight because of not receiving his medication. We finally received Howie's meds late Monday afternoon-- a week after they were called in. I figured it was partly because of the time it took to ship from CA, then I found out they sent it out late Friday afternoon with overnight shipping. Really? Overnight shipping on a friday night? I called them on Monday Nov 11th to talk to someone about this because I was so upset. The person I talked to said that they would look into the issue, she would contact her supervisor and maybe the owner to see what they could do for me. Guess what-- I've NEVER heard back from them. Oh- and I had to have my Howie euthanized on Saturday the 16th, which obviously he was ill anyway, but I firmly believe that his life could have been extend. I'm heartbroken and completely disgusted with the disregard on Road Runners part for this. Big time fails through this whole process and zero contact from them. I'm really disappointed as I had used them for a couple years prior to this. I will absolutely never use them again after this. They don't deserve my money and my animals deserve better than their crappy service.

OH-- and just as an update. I still have not spoken to a supervisor- but they made someone else come back and email me after an additional email I sent, and say basically "too bad.. so sad. nothing is our fault." GREAT customer service Road Runner. What a crappy uncaring company you are. You should be ashamed.

1
★☆☆☆☆

If you have an on-going prescription that needs to get fulfilled for your pet, then Road Runner can be a good alternate to more expensive pharmacies. I was happy with their service until recently, and which had a pretty bad impact on my poor cat, Howard. Howie was diagnosed with lymphoma and the cancer center I was working with in California called in 3 or 4 different prescriptions for him on a Monday afternoon. Normally I hear from RR pretty quickly, but when I hadn't heard anything by Wednesday morning, I called in and spoke with someone who basically said, "oh- so we never called you about a prescription?" I told them no, but I was calling in about it. She said she found the prescription was put into a "box" that no one looks at, which seems less than helpful. I'd like to mention that the meds I was waiting for were to help my cat with his appetite. One was an anti-nausea med, another was an appetite enhancer, and also a steroid that was supposed to help my Howie feel better. So, yeah-- all extremely important to an extremely ill cat. I asked her to charge the card I had on file, and to please get the meds sent out. End of that week-- still no meds. My Dad had to take my cat back into the cancer center for another $700 because of not receiving any medication. Howie of course was miserable and had continued to lose weight because of not receiving his medication. We finally received Howie's meds late Monday afternoon-- a week after they were called in. I figured it was partly because of the time it took to ship from CA, then I found out they sent it out late Friday afternoon with overnight shipping. Really? Overnight shipping on a friday night? I called them on Monday Nov 11th to talk to someone about this because I was so upset. The person I talked to said that they would look into the issue, she would contact her supervisor and maybe the owner to see what they could do for me. Guess what-- I've NEVER heard back from them. Oh- and I had to have my Howie euthanized on Saturday the 16th, which obviously he was ill anyway, but I firmly believe that his life could have been extend. I'm heartbroken and completely disgusted with the disregard on Road Runners part for this. Big time fails through this whole process and zero contact from them. I'm really disappointed as I had used them for a couple years prior to this. I will absolutely never use them again after this. They don't deserve my money and my animals deserve better than their crappy service.

OH-- and just as an update. I still have not spoken to a supervisor- but they made someone else come back and email me after an additional email I sent, and say basically "too bad.. so sad. nothing is our fault." GREAT customer service Road Runner. What a crappy uncaring company you are. You should be ashamed.

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.

VERY VERY disappointed that this pharmacy canceled my order by phone but shipped it anyways. Now they are charging ME and will not REFUND MY ORDER BECAUSE THEIR PROCEDURES WHERE NOT FOLLOWED. \r
\r
Very POOR business and customer service.

3
★★★★★

VERY VERY disappointed that this pharmacy canceled my order by phone but shipped it anyways. Now they are charging ME and will not REFUND MY ORDER BECAUSE THEIR PROCEDURES WHERE NOT FOLLOWED. \r
\r
Very POOR business and customer service.

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Buyer Beware. I was not informed when I placed my order that medication cannot be returned. Unfortunately, my pet died before the order arrived and I refused the package at the door, was assured by the delivery man it would be returned. It was, but I was not contacted or credited to my account. When I called, no credit for the return, or discount for a future order was given. There will not be a future order from me or my family and friends.
Best to shop elsewhere.

1
★☆☆☆☆

Buyer Beware. I was not informed when I placed my order that medication cannot be returned. Unfortunately, my pet died before the order arrived and I refused the package at the door, was assured by the delivery man it would be returned. It was, but I was not contacted or credited to my account. When I called, no credit for the return, or discount for a future order was given. There will not be a future order from me or my family and friends.
Best to shop elsewhere.

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.

Roadrunner Pharmacy lied to me when I called to cancel an order because it was going to take 8 days from the order date to arrive and my cat needed the medication sooner than that. They said that the order had already shipped, but a quick call to UPS confirmed that the package had not been picked up yet. Like others, Summer was also very rude and unhelpful. BUYER BEWARE - if your order has no issues and doesn't land around any holidays, you will be happy to have medication delivered to your door and not know how terrible this company is until a future order. But, one day, if you ever need to call customer service, you will learn how terrible they really are. Ask your veterinarian about a local supplier. I did. They found the same medication at a local supplier for less cost. Now, I don't have to ever deal with this horrible company again.

1
★☆☆☆☆

Roadrunner Pharmacy lied to me when I called to cancel an order because it was going to take 8 days from the order date to arrive and my cat needed the medication sooner than that. They said that the order had already shipped, but a quick call to UPS confirmed that the package had not been picked up yet. Like others, Summer was also very rude and unhelpful. BUYER BEWARE - if your order has no issues and doesn't land around any holidays, you will be happy to have medication delivered to your door and not know how terrible this company is until a future order. But, one day, if you ever need to call customer service, you will learn how terrible they really are. Ask your veterinarian about a local supplier. I did. They found the same medication at a local supplier for less cost. Now, I don't have to ever deal with this horrible company again.

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I went to my vet first thing Friday (7/1/11) morning with a very sick cat. My doctor called the prescriptions in to Road Runner Pharmacy around 9am (AZ time). The person she talked to told her they would be "overnighted" to my home in

3
★★★★★

I went to my vet first thing Friday (7/1/11) morning with a very sick cat. My doctor called the prescriptions in to Road Runner Pharmacy around 9am (AZ time). The person she talked to told her they would be "overnighted" to my home in

.

delivery service is #1 I would never go any where else. Everyone from the customer service to the delivery drivers all #1 in my eyes . Thanks Roadrunner Pharmacy

5
★★★★★

delivery service is #1 I would never go any where else. Everyone from the customer service to the delivery drivers all #1 in my eyes . Thanks Roadrunner Pharmacy

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.

Had great service as usual and rec'd the meds the next day! Courteous, knowledgeable staff. Tuna flavored med helps get it down the kittie... well worth it. Even found the great mouse toy we had rec'd 2 yrs ago and it was just as enthusiastically received by "the girls"!
No shipping was charged.

5
★★★★★

Had great service as usual and rec'd the meds the next day! Courteous, knowledgeable staff. Tuna flavored med helps get it down the kittie... well worth it. Even found the great mouse toy we had rec'd 2 yrs ago and it was just as enthusiastically received by "the girls"!
No shipping was charged.

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I used to enjoy the service of Roadrunner over MANY years. However, recently, the customer service and some of their staff being "confused" on what medication is required for my dog....has made me seek an alternative company as I can't risk my dog being perhaps harmed because some of their staff lack of care when understanding what prescription is ordered.

This company has been very good over the years but recently - has gone DRAMATICALLY down hill. They still have some good people - however, I personally will not take the chance. I have reluctantly and sadly gone to WWW.ENTIRELYPETS.COM who (though it is now delivered by post) the cost is at least 55% cheaper which includes shipping price and 3-4 biz days service. Though my dog will miss the toy, Roadrunner puts in their deliveries it is just too stressful for me to have to double and triple check to ensure accuracy of my dogs prescription.

Luckily I was referred by one of my Vet's to try Entirely Pets due to a great cost reduction and their shipping policy. Again, Roadrunner was fantastic for years but recently and due to circumstances (which I will not go into here) I can no longer rely on them and I love my dog too much to take further chances. Regardless of the toy and the home delivery service.

1
★☆☆☆☆

I used to enjoy the service of Roadrunner over MANY years. However, recently, the customer service and some of their staff being "confused" on what medication is required for my dog....has made me seek an alternative company as I can't risk my dog being perhaps harmed because some of their staff lack of care when understanding what prescription is ordered.

This company has been very good over the years but recently - has gone DRAMATICALLY down hill. They still have some good people - however, I personally will not take the chance. I have reluctantly and sadly gone to WWW.ENTIRELYPETS.COM who (though it is now delivered by post) the cost is at least 55% cheaper which includes shipping price and 3-4 biz days service. Though my dog will miss the toy, Roadrunner puts in their deliveries it is just too stressful for me to have to double and triple check to ensure accuracy of my dogs prescription.

Luckily I was referred by one of my Vet's to try Entirely Pets due to a great cost reduction and their shipping policy. Again, Roadrunner was fantastic for years but recently and due to circumstances (which I will not go into here) I can no longer rely on them and I love my dog too much to take further chances. Regardless of the toy and the home delivery service.

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Having just had my dog diagonsed with Valley Fever at 4 PM on New Year's Eve and in extreme pain, I feared I would have to wait to start Boomer's treatment until the second or third of the new year. I called their office and hoped for the best. They not only rushed to fill my order but stayed open until I arrived at 5:30 pm -- on New Years Eve! I can't thank them enough. Boomer started his meds, eased his pain and is on the road to recovery.

Mike Moore
Phoenix AZ

5
★★★★★

Having just had my dog diagonsed with Valley Fever at 4 PM on New Year's Eve and in extreme pain, I feared I would have to wait to start Boomer's treatment until the second or third of the new year. I called their office and hoped for the best. They not only rushed to fill my order but stayed open until I arrived at 5:30 pm -- on New Years Eve! I can't thank them enough. Boomer started his meds, eased his pain and is on the road to recovery.

Mike Moore
Phoenix AZ

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0 out of 1 people found this review helpful.

.

I love this pharmacy! After the bad news that my dog has Valley Fever my fears that I would have to take out a second mortgage on my home to pay for her meds were alleviated. My Fluconazole prescription for 260 mg/90 capsules was filled here at only 56 cents a tablet!!!! Can you beat that?? What a good deal! From the time my vet submitted the prescription to receipt of the capsules, it took ONLY 2 days!!! Great service, stupendous price and friendly people. Yes, Free shipping too.

2
★★★★★

I love this pharmacy! After the bad news that my dog has Valley Fever my fears that I would have to take out a second mortgage on my home to pay for her meds were alleviated. My Fluconazole prescription for 260 mg/90 capsules was filled here at only 56 cents a tablet!!!! Can you beat that?? What a good deal! From the time my vet submitted the prescription to receipt of the capsules, it took ONLY 2 days!!! Great service, stupendous price and friendly people. Yes, Free shipping too.

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My vet called to ask if I wanted to try a new steroid for my cat's imflammatory bowel syndrome, she just heard about it at a conference. It would have to be compounded uniquely for my cat and Road Runner was the only one who does it. I was wondering what this kind of service would cost. The vet called RR for me, and it was $28 for a 2 mos. supply! I said, "Tell them yes!" and they called me back in themselves in minutes. They asked what kind of flavor kitty would like and added that for no extra charge. They then express mailed it to me (I'm in TN); it arrived on my front door 18 hours later - no extra charge again! The free cat toy was the icing on the cake.

5
★★★★★

My vet called to ask if I wanted to try a new steroid for my cat's imflammatory bowel syndrome, she just heard about it at a conference. It would have to be compounded uniquely for my cat and Road Runner was the only one who does it. I was wondering what this kind of service would cost. The vet called RR for me, and it was $28 for a 2 mos. supply! I said, "Tell them yes!" and they called me back in themselves in minutes. They asked what kind of flavor kitty would like and added that for no extra charge. They then express mailed it to me (I'm in TN); it arrived on my front door 18 hours later - no extra charge again! The free cat toy was the icing on the cake.

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.

Road Runner is GREAT for pet meds! I have to order potassium bromide for my dog that has seizures and it always arrives faster than I ever expect! Once the UPS driver had left the medication on my doorstep in the freezing weather and it ruined the medicine, but Road Runner did not even hesitate about having me pay a 2nd time for it (it's not cheap!) They shipped another order right away for me and in plenty of time before I ran out! Thanks Road Runner! Keep up the great service! :)

5
★★★★★

Road Runner is GREAT for pet meds! I have to order potassium bromide for my dog that has seizures and it always arrives faster than I ever expect! Once the UPS driver had left the medication on my doorstep in the freezing weather and it ruined the medicine, but Road Runner did not even hesitate about having me pay a 2nd time for it (it's not cheap!) They shipped another order right away for me and in plenty of time before I ran out! Thanks Road Runner! Keep up the great service! :)

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.

What a great place for pet meds. (People, too, I'm sure.) I always seem to require compounding for my scripts, and Roadrunner always comes through. They will even mail for free the first script. The facility on Carefree Hwy even gave me a free cat toy for being a customer. (Prescription was for a ferret.) They would have given me a bone if I had a dog! They get two paws up from us.

4
★★★★☆

What a great place for pet meds. (People, too, I'm sure.) I always seem to require compounding for my scripts, and Roadrunner always comes through. They will even mail for free the first script. The facility on Carefree Hwy even gave me a free cat toy for being a customer. (Prescription was for a ferret.) They would have given me a bone if I had a dog! They get two paws up from us.

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