Vantage West Credit Union

★☆☆☆☆
  • 801 E Speedway Blvd

    Tucson, AZ 85719

    Map & Directions
  • 520-298-7882

About Vantage West Credit Union

Categories
Hours
Mon-Thu 9am-5pm, Fri 9am-6pm, Sat 9am-1pm

Finance

Finance
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Sorry, but I have to disagree with any positive reviews of this bank. After recently making a large purchase our balance was low and we overdrafted in a total dollar amount less than $25. It happened over a weekend and was seen when the items cleared Monday. Rather than using a chronological method to calculate the overdraft fees they used larger deductions first and then charged five separate overdraft fees. There are currently some lawsuits out there against banks for using this practice. This never happened with PNC (a large east coast bank) or Bank of America. They were also derogatory towards me when I called to resolve the issue. I already feel bad for overdrafting, how is making me feel worse any type of customer service? The purpose of the call was to address the issue and prevent a future occurrence. Instead the teller told me I was spending Vantage West's money. Hmm, wonder where that comes from? Maybe your exorbitant fees and attempts to shame customers into thinking they deserve them. What I will be doing to changing back to "the big evil bank" who was willing to work with me the ONE time I overdrafted with them in 2 years. Sorry I ever left you Bank of America, it left me with a headache!

1
★☆☆☆☆

Sorry, but I have to disagree with any positive reviews of this bank. After recently making a large purchase our balance was low and we overdrafted in a total dollar amount less than $25. It happened over a weekend and was seen when the items cleared Monday. Rather than using a chronological method to calculate the overdraft fees they used larger deductions first and then charged five separate overdraft fees. There are currently some lawsuits out there against banks for using this practice. This never happened with PNC (a large east coast bank) or Bank of America. They were also derogatory towards me when I called to resolve the issue. I already feel bad for overdrafting, how is making me feel worse any type of customer service? The purpose of the call was to address the issue and prevent a future occurrence. Instead the teller told me I was spending Vantage West's money. Hmm, wonder where that comes from? Maybe your exorbitant fees and attempts to shame customers into thinking they deserve them. What I will be doing to changing back to "the big evil bank" who was willing to work with me the ONE time I overdrafted with them in 2 years. Sorry I ever left you Bank of America, it left me with a headache!

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