Fletcher's Tire & Auto Services

★★☆☆☆
  • 15420 W Van Buren St

    Goodyear, AZ 85338

    Map & Directions
  • 623-935-1188

About Fletcher's Tire & Auto Services

Hours
Mon-Fri 8am-5:30pm, Sat 8am-4pm

Automotive

Automotive
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Stupidly bought a Living Social coupon for 3 oil changes & now I'm stuck with their service. Make you wait forever, even with an apt. Very rude man at front desk. Rushes you, makes u feel like another #. Forgot to do my tire rotation, I come back and same crappy service. Both times told me there were only 4 guys working...so? Treat your customers with respect. I asked to make an apt for my other car, leaves me standing at counter as he disappears, comes back and helps people behind me! They tell him to help me. He says he took care if me. I reminded him I needed another apt, waves me off, saying he'll do it later. Who does that?!? Such an ass! After I'm done with my Coupon, never will I return. No wonder they needed the Living Social add, probably couldn't get customers in the door otherwise!

1
★☆☆☆☆

Stupidly bought a Living Social coupon for 3 oil changes & now I'm stuck with their service. Make you wait forever, even with an apt. Very rude man at front desk. Rushes you, makes u feel like another #. Forgot to do my tire rotation, I come back and same crappy service. Both times told me there were only 4 guys working...so? Treat your customers with respect. I asked to make an apt for my other car, leaves me standing at counter as he disappears, comes back and helps people behind me! They tell him to help me. He says he took care if me. I reminded him I needed another apt, waves me off, saying he'll do it later. Who does that?!? Such an ass! After I'm done with my Coupon, never will I return. No wonder they needed the Living Social add, probably couldn't get customers in the door otherwise!

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I will only go to Fletchers auto on Estrella Parkway. Those folks have always been very professional, reasonably priced and understanding of my concerns. They have taken care of most of my car needs. I will never use anyone else. Thank you Sissy and Mike.

5
★★★★★

I will only go to Fletchers auto on Estrella Parkway. Those folks have always been very professional, reasonably priced and understanding of my concerns. They have taken care of most of my car needs. I will never use anyone else. Thank you Sissy and Mike.

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Do yourself a favor and research the place you will take your vehicle to. I learned the hard way about this Fletcher's on Estrella Parkway in Goodyear, AZ. I saw the one negative add on the web and chalked it up to a random bad experience. In taking my car in and seeing the guys working, I got a bad vibe. I also overheard a conversation taking place from patron on a cell phone complaining about the service they rendered on his brakes. Needless to say, the work performed on my vehicle was poor. I went in for a battery change and my car houses the battery in it's own compartment.The plastic rivets which secure the compartment to the vehicle as well as seal the compartment together, were in large part missing. The lid/cover for the battery compartment was left on my leather passenger seat. Today, I had a warning light come on telling me it's time for an oil change. Not being too particular on where to have this performed, I hit a local Jiffy Lube. While servicing the car, they informed me that the air-filter compartment was missing all of the bolts needed to attach it to the engine (guess who performed my last oil/air-filter change?) You got it, Fletchers in Goodyear. Fortunately the guys at this lube shop were able to piece together parts to re-affix it (they didn't have the parts for the battery compartment or they would have fixed that too).Based on all of this, I'll never return this place and strongly recommend that you consider going elsewhere especially when also considering their service prices and the length of time it takes them to complete work.

1
★☆☆☆☆

Do yourself a favor and research the place you will take your vehicle to. I learned the hard way about this Fletcher's on Estrella Parkway in Goodyear, AZ. I saw the one negative add on the web and chalked it up to a random bad experience. In taking my car in and seeing the guys working, I got a bad vibe. I also overheard a conversation taking place from patron on a cell phone complaining about the service they rendered on his brakes. Needless to say, the work performed on my vehicle was poor. I went in for a battery change and my car houses the battery in it's own compartment.The plastic rivets which secure the compartment to the vehicle as well as seal the compartment together, were in large part missing. The lid/cover for the battery compartment was left on my leather passenger seat. Today, I had a warning light come on telling me it's time for an oil change. Not being too particular on where to have this performed, I hit a local Jiffy Lube. While servicing the car, they informed me that the air-filter compartment was missing all of the bolts needed to attach it to the engine (guess who performed my last oil/air-filter change?) You got it, Fletchers in Goodyear. Fortunately the guys at this lube shop were able to piece together parts to re-affix it (they didn't have the parts for the battery compartment or they would have fixed that too).Based on all of this, I'll never return this place and strongly recommend that you consider going elsewhere especially when also considering their service prices and the length of time it takes them to complete work.

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Not recommended - went in for an oil change and had nothing but problems since - including they left a tool in our vehicle. Now to their credit they did give free service upon return of their tool and fixed the problem for free. Nice employees but not sure I would recommend as a first choice.

2
★★☆☆☆

Not recommended - went in for an oil change and had nothing but problems since - including they left a tool in our vehicle. Now to their credit they did give free service upon return of their tool and fixed the problem for free. Nice employees but not sure I would recommend as a first choice.

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