Fry's Food And Drug

★★★☆☆
  • 29455 N Cave Creek Rd

    Cave Creek, AZ 85331

    Map & Directions
  • 480-538-7130

About Fry's Food And Drug

Categories
  • Grocery Stores
  • Organic Foods
  • Butcher Shops
  • Produce Markets
  • Seafood Markets
  • Bakeries
  • Delicatessens
  • Florists
Hours
M-Su 5am-midnight
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Services
  • Self Checkout
  • Deli
  • Bakery
  • Cheese Counter
  • Meat Department
  • Seafood Department
  • Liquor
  • Floral
  • Cosmetics
  • Bath
  • Books And Magazines
  • Drug&General Merchandise
  • Kosher Food
  • Salad Bar
  • Natural And Organics
  • Coffee Bar
  • Beer
  • Wine
  • Starbucks
  • Kitchen Place
  • Olive Bar
  • Boar's Head
  • ATM
  • Red Box
  • Money Services
  • Western Union
  • Online Deli/Bakery Ordering
  • Check Cashing
Languages
  • English

Food

Food
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3.0 1
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What is the deal at this store with RUDE employees who couldn't care less about customer service? I've shopped at this Fry's since it was built. My favorite cashier, a wonderful lady named Rose, appears to finally have left the store. She was a bright spot there. Seems like over the past 2 months or so I've encountered not one bit of genuine customer service. The "customer service desk" is not even open after 8pm (store closes at midnight). Last night I couldn't get a cart because they were all held hostage on the side of the store that is locked after 9 or 10pm. The employee I asked (nicely) about getting a cart acted as if he were being asked to scale Mt Everest in his flip-flops, all I wanted was a cart! Today I called to ask about making a payment via Western Union and the kid who answered said "don't come here, I'm just filling in for the weekend. No one here knows how to run that. I'd go to the store on Carefree." (I scrapped that idea, instead used a ZapLink kiosk at Circle K for a $2 fee and where the employees are actually interested in helping customers!) A few weeks ago I tried to return a sealed lipstick with a receipt, and was told the store doesn't accept cosmetics returns "we can't restock them because frankly we don't know where they've been" - I asked where the sign is in cosmetics advising customers of this policy and I got sealed lips in response. I'm just sick and tired of NO customer service. I know Fry's isn't known for the best pay and benefits, now it seems this is showing in employee disposition in this store as well as the one at Tatum & Bell in Phoenx. I actually feel obligated to give 3 stars because I do believe Fry's has the best prices (unless I can find the same item & brand at WalMart or Target).

3
★★★☆☆

What is the deal at this store with RUDE employees who couldn't care less about customer service? I've shopped at this Fry's since it was built. My favorite cashier, a wonderful lady named Rose, appears to finally have left the store. She was a bright spot there. Seems like over the past 2 months or so I've encountered not one bit of genuine customer service. The "customer service desk" is not even open after 8pm (store closes at midnight). Last night I couldn't get a cart because they were all held hostage on the side of the store that is locked after 9 or 10pm. The employee I asked (nicely) about getting a cart acted as if he were being asked to scale Mt Everest in his flip-flops, all I wanted was a cart! Today I called to ask about making a payment via Western Union and the kid who answered said "don't come here, I'm just filling in for the weekend. No one here knows how to run that. I'd go to the store on Carefree." (I scrapped that idea, instead used a ZapLink kiosk at Circle K for a $2 fee and where the employees are actually interested in helping customers!) A few weeks ago I tried to return a sealed lipstick with a receipt, and was told the store doesn't accept cosmetics returns "we can't restock them because frankly we don't know where they've been" - I asked where the sign is in cosmetics advising customers of this policy and I got sealed lips in response. I'm just sick and tired of NO customer service. I know Fry's isn't known for the best pay and benefits, now it seems this is showing in employee disposition in this store as well as the one at Tatum & Bell in Phoenx. I actually feel obligated to give 3 stars because I do believe Fry's has the best prices (unless I can find the same item & brand at WalMart or Target).

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Message from Fry's Food And Drug

Fry's offers thousands of quality food and household products from your favorite brands and companies. From fresh produce, meats and seafood to dairy, home goods and pharmaceutical needs, Fry's is your one stop for savings.

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