Luxor Limousine

★★★☆☆

About Luxor Limousine

Categories
Hours
Daily 24 Hours

Transportation & Storage

Transportation & Storage
More choices in Phoenix:
Resultset_next

All Valley Transportation

3526 W. St. Charles Ave. Phoenix, AZ

Resultset_next

In The Scene Limousine Phoenix

830 E Sherman St Phoenix, AZ

3.0 4
Hi! Sign in to let us know how Luxor Limousine was?
Write a Review
.

On my wedding day we had arranged to have a party bus pick transport us, the total for the day was $625. The limo company called and said they would be 30 minutes late because of a flat tire. They showed up at 1:30 with a different limo then we ordered - still okay, I understood about the flat. Everything else went good, the Party Bus limo was great once it arrived. However, after we got back from our honeymoon, I called to be credited back for the 30 minutes we were charged for but didn't use. They said they would refund the full amount ($625) and recharge less the 30 minute difference ($550). When my bank statement came I was charged twice w/ no refund, totalling over $1100. When I called Luxor to have one of the charges removed I was spoken down to, argued with, and told "there's nothing we can do, we never got the money". Even after I explained about the statement showing two charges and no refund, they said "I never said anything about a refund, nothing we can do, sorry". I had to call the bank, file a dispute, fill out a bunch of paperwork, and write a letter explaining the situation. It was finally resolved and the bank credited back the $625, thankfully. This company sounds great at first, but god help you if something goes wrong. They were rude, inconsiderate and unreasonable.

0
★☆☆☆☆

On my wedding day we had arranged to have a party bus pick transport us, the total for the day was $625. The limo company called and said they would be 30 minutes late because of a flat tire. They showed up at 1:30 with a different limo then we ordered - still okay, I understood about the flat. Everything else went good, the Party Bus limo was great once it arrived. However, after we got back from our honeymoon, I called to be credited back for the 30 minutes we were charged for but didn't use. They said they would refund the full amount ($625) and recharge less the 30 minute difference ($550). When my bank statement came I was charged twice w/ no refund, totalling over $1100. When I called Luxor to have one of the charges removed I was spoken down to, argued with, and told "there's nothing we can do, we never got the money". Even after I explained about the statement showing two charges and no refund, they said "I never said anything about a refund, nothing we can do, sorry". I had to call the bank, file a dispute, fill out a bunch of paperwork, and write a letter explaining the situation. It was finally resolved and the bank credited back the $625, thankfully. This company sounds great at first, but god help you if something goes wrong. They were rude, inconsiderate and unreasonable.

Pros: Party Bus limo was nice

Cons: rude, sneaky, double charge

.

I cannot believe that the limo they sent me was even on the road. It rattled, the stereo was not working properly, the paint was chipped and rusting in spots, it was dirty and the driver was rude. The limo arrived 45 minutes late and we were afforded no comp time. All the glasses inside were spotted with fingerprints and lipstick and the car smelled like a gym locker. I have never been so turned off by a limo service as I was by this one. The individual that I spoke with from the office about these things was exceptionally rude and disrespectful. He twisted everything I said into something else and did not satisfy a single complaint I had.

0
★☆☆☆☆

I cannot believe that the limo they sent me was even on the road. It rattled, the stereo was not working properly, the paint was chipped and rusting in spots, it was dirty and the driver was rude. The limo arrived 45 minutes late and we were afforded no comp time. All the glasses inside were spotted with fingerprints and lipstick and the car smelled like a gym locker. I have never been so turned off by a limo service as I was by this one. The individual that I spoke with from the office about these things was exceptionally rude and disrespectful. He twisted everything I said into something else and did not satisfy a single complaint I had.

Pros: None

Cons: Everything

.

We had a large corporate event needing to transport over a hundred people. The chauffeurs and staff support really went above and beyond to ensure our event went as planned. They really made me look good in the face of my company. You can definitely trust the Luxor team for your corporate event.

2
★★★★★

We had a large corporate event needing to transport over a hundred people. The chauffeurs and staff support really went above and beyond to ensure our event went as planned. They really made me look good in the face of my company. You can definitely trust the Luxor team for your corporate event.

Pros: Lovely Limousines and Buses, Great Chauffeurs and Staff

.

Wonderful service from my initial inquiry about the cost of the service all the way through to the follow up call I received from their customer satisfaction department. The staff at Luxor Limousine was genuinely concerned about the overall experience of my event and my opinion of their service. FANTASTIC! I would recommend them for any event you may be planning involving ground transportation.

2
★★★★★

Wonderful service from my initial inquiry about the cost of the service all the way through to the follow up call I received from their customer satisfaction department. The staff at Luxor Limousine was genuinely concerned about the overall experience of my event and my opinion of their service. FANTASTIC! I would recommend them for any event you may be planning involving ground transportation.

Pros: Great Service, Upgraded and Beautiful Limousines, Outstanding Chauffeurs

Cons: NONE

 

Wait, you're the expert.

If you've been to or used Luxor Limousine, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review