Ladlow's Fine Furniture

★★☆☆☆

About Ladlow's Fine Furniture

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We found some beautiful rugs here, but ended buying them from the Great Indoors at a much better price.

2
★★☆☆☆

We found some beautiful rugs here, but ended buying them from the Great Indoors at a much better price.

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We agree with the previous review, we also had a similar experience with Ladlow's. I am surprised they still exist since there are so many choices to purchase fine furniture in Greater Phoenix Area. Ladlow's promises the world until the sale is made but after they get your money they become rude and non responsive to complaints. We wish we had read these reviews before we made our purchase.

1
★☆☆☆☆

We agree with the previous review, we also had a similar experience with Ladlow's. I am surprised they still exist since there are so many choices to purchase fine furniture in Greater Phoenix Area. Ladlow's promises the world until the sale is made but after they get your money they become rude and non responsive to complaints. We wish we had read these reviews before we made our purchase.

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Buyer Beware! Recently ordered a cocktail table @ Ladlows & was told it would be delivered within a week or two. Even had a delivery date. That was almost 2 months ago. Still no cocktail table. Also found a sofa table outside of Ladlows @ a consignment store. Ladlows told me they would order me same table BRAND NEW for same price as consingment store. Ladlows delivered the sofa table DAMAGED from their warehouse(where it turns out it had it been sitting for almost a year!)They offerred to repair the piece. They refuse to order it new as per original agreement. Owner, Dan Roark stands by this decision. They sold us a damaged piece of furniture and they knew it at the time. They even implied we may have damaged the table (it's obvious where it had been previously glued, taped & painted) They said we misunderstood the agreement or we were not telling the truth. Like we really preferred purchasing a damaged piece of furniture. A sign of the times? End result...no cocktail table & please take your sofa table back! There are other places to shop! Oh yeah, Mr. Roark asked us not to step foot in his store again. No problem! If you shop there, be cautious, know what you are doing & get it details in writing! And NO we will never, ever recommend them. (would prefer to give 0 stars)

1
★☆☆☆☆

Buyer Beware! Recently ordered a cocktail table @ Ladlows & was told it would be delivered within a week or two. Even had a delivery date. That was almost 2 months ago. Still no cocktail table. Also found a sofa table outside of Ladlows @ a consignment store. Ladlows told me they would order me same table BRAND NEW for same price as consingment store. Ladlows delivered the sofa table DAMAGED from their warehouse(where it turns out it had it been sitting for almost a year!)They offerred to repair the piece. They refuse to order it new as per original agreement. Owner, Dan Roark stands by this decision. They sold us a damaged piece of furniture and they knew it at the time. They even implied we may have damaged the table (it's obvious where it had been previously glued, taped & painted) They said we misunderstood the agreement or we were not telling the truth. Like we really preferred purchasing a damaged piece of furniture. A sign of the times? End result...no cocktail table & please take your sofa table back! There are other places to shop! Oh yeah, Mr. Roark asked us not to step foot in his store again. No problem! If you shop there, be cautious, know what you are doing & get it details in writing! And NO we will never, ever recommend them. (would prefer to give 0 stars)

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If you are looking for furniture that won't fall apart if you move it to rearrange your room, this is the place to buy your furniture. Just remember that if you want quality you have to spend a little more.

5
★★★★★

If you are looking for furniture that won't fall apart if you move it to rearrange your room, this is the place to buy your furniture. Just remember that if you want quality you have to spend a little more.

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